The Internet of things (IoT) explains the system of physical things—“objects”—that are installed

with the software, sensors, and other technologies to relate and exchange information and data
with another device over the Internet. Whether it’s unusual product improvement, existing
services, or products, the IoT allows enterprises to deliver attractive new benefits for customer
service. The IoT changing the way of Business process management (BPM) by facing changes
and improving challenges with the help of;
 Data
 A new way of buying
 Innovation 
 Customer service
 Centralizer BPM

As customers use various devices that record data and information, there are chances for
companies to practice that data and information for marketing and product improvement goals,
though only if they can analyze, measure, and report on that information and data. Business
process management (BPM) can develop this method and secure that it prevails effectively and
flexible enough to maintain pace with the technological changes.