1. Are you a customer of union Bank of India?If yes do you use our digital banking products?

1.yes. I am a customer of UBI and use digital banking products

2.yes I am a customer of UBI but I dont use digital banking products.
3.No. I am not

2.Which type of banking do you prefer?

a. digital banking
b.Branch banking

3. Which is your favourite digital banking product of our bank?

a. U Mobile application
b.internet banking
c.credit card
d.debit card

4.Do you use any other digital products of any other bank? If yes please mention the name of the
application?
a. Yes.
b. No

5.What is the feature that you like most about digital banking products?if others please specify the
reason?
a.convinent
b. no time bars
c.cost effective
d.easy to use
e. other

6. What do you think is the negative side of the digital banking? If others please specify?

a.unsecured
b.Not reliable
c.Not easy to use
d. others

7.Are you happy with digital products of UBI? If no please specify the reason.
a.yes
b.no

8. What is your age group?

a.10-20
b.20-50
c.50-60
d.60 and above

9.What is the type of your locality?

a.rural
b.semi urban
c.urban
d.metro

10.can you give your suggestion to improve our digital banking products?