PROBLEM SOLVING MODULE/DECISION MAKING APPROACH

a.Lack of effective communication between Mr Post, VP

Purchases and Purchase Executives regarding the decision of
centralisation of purchasing procedures in Dashman
Company.(Which, where, when, what)
b. Resistance to change from decentralisation to
centralisation by Purchase Executives regarding Mr Post’s
new policy of the purchasing procedures in Dashman
Company.
c. Inappropriately timed execution of the decision of
centralisation by Mr Post, VP Purchases regarding the
purchasing procedures in Dashman Company.
d. Lack of effective leadership skills of Mr Post, VP…….
e.

1. The Identification of the problem:

Lack of effective communication between Mr Post, VP
Purchases and Purchase Executives regarding the decision of
centralisation of purchasing procedures in Dashman
Company.
2. Establishment of the Problem: (WHY) 5-6
a. Mr Post did not listen to the advice of Mr Larson, his
assistant regarding meeting all the PE in person.
b. Violation of the authority of the Plant Managers while
communicating directly with the PE.
c.
3. Objective related to the Problem:
To overcome the problem of ineffective communication and
find its most effective solution.
4. Generation of Alternatives: (4-5)
a. Mr Post could have met all the PE in person.
b. All the PE could have come over at the HO for a meeting….
c. Could have postponed the decision of centralisation….
d. Mr. Post could've explained the plan and it's objectives to
the whole team for a smooth transition
e. Mr Post could have made employees feel more involved in
the decision making process.
5. Development of Criteria
(Parameters/Benchmarks/yardsticks) – (3-4)
a. Cost incurred in the implementation of the alternative
b. Time incurred in the implementation of the
alternative
c. Feasibility wrt the implementation of the alternative
 d. Result of the alternative implemented
6. Evaluation of the Alternatives Against the Criteria
Alt 1:
Ca
Cb
Cc
Cd

CA CB CC CD Total
Alt 1 NO No Yes Yes 2/4
Alt 2 Yes yes yes yes 4/4
Alt 3 No no no no 0/4
Alt 4 Yes No No no ¼
Alt 5 Yes yes yes no 3/4

7. Prioritisation of the Alternatives

P1 – Alt 2
P2- Alt 5
P3-Alt 1
P4- Alt 4
P5 – Alt 3
8. Action Plan
Alt 2 – explain in 2-3 sentences
9. Contingency Plan ( back up)
Alt 5 – explain 1-2 sentences

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Narsee Monjee
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