Standard Operation Procedure for issue of Railway Season Pass to Commuters in the

Mumbai Metropolitan Region

The State Government is allowing people who have been fully vaccinated i.e have taken both
doses of the vaccine and 14 days have lapsed since the administration of the second dose of the
vaccine to travel by local trains in the Mumbai Metropolitan Region. This facility will be
available to only for fully vaccinated people. It is specifically decided that such citizens shall
be allowed to travel on monthly season’s tickets only and not for daily commute or season’s
tickets of other durations.

It has been further decided that we issue Universal Pass to fully vaccinated people which has
photo of the holder. This pass is to be shown like any other ID card at railway counters to buy
season’s ticket are per regular process of railways. Traveller is required to carry both the ticket
as well as Universal Pass while travelling. This pass shall specifically mention “level 3” and
travel shall be allowed on it unless MCGM/ DDMA declares levels of restrictions to be higher
than level 3.

While Government has taken up development of system of issuance of Universal Pass, given
the number of commuters that are like to avail of this facility and the short time period available
till 15th of August for issuance of passes to these many citizens, following SOP is to be rolled
out to ensure that all eligible commuters get to travel local trains.

a) There shall be special help desks in railway stations decided by MCGM/ DDMA in
consultation with railway authorities that shall be manned by personnel from MCGM/
Municipal Corporations/ Local authorities or anyone so directed by concerned DDMA.
These help desks shall operate in two shifts, first starting at 7 AM to 3 PM and second
from 3 PM to 11 PM, and will begin operations from 11th August onwards.

b) Railways will ensure that all the ticket counters are opened and fully functional. The
respective Municipal Corporations/ local bodies will set up the enough number of help
desks as per the number of commuters that may require this service so that these
services can be provided within reasonable time.
c) The fully vaccinated persons wishing to avail the monthly season pass will first
approach these help desks and show their fully vaccinated certificate along with a
Government issued photo ID (preferably Aadhar Card). They should carry a photocopy
of the photo ID also for stamping purpose.

d) The personnel at the help desks shall verify the authenticity of the vaccination
certificate by scanning the QR code followed by due diligence like matching of
names on documents, dates of both doses, passage of minimum 14 days since second
dose of vaccination etc. If found to be authentic, they shall put special stamp on
certificate of vaccination submitted as well as on the photocopy of I-Card.
e) With these stamped documents, commuter will proceed to the railway counter for
purchasing the monthly season’s ticket. They shall be given these tickets on the basis
of stamping on the documents. Railway counter will issue the monthly season’s ticket,
with certification number of vaccination certificate mentioned thereon.

f) Traveller is to carry all three -

1. the ticket

2. vaccination certificate as well as

3. I-Card while travelling.

g) After State Government’s system of Universal Pass over internet becomes operational,
citizens. Such pass holders will not require going to help desks for purposes of
authentication of documents at any railway station and may directly approach the
counter can go to the relevant website and submit documents there at, and may print on
their own Universal Pass receiving payments and issuing monthly season’s tickets.
Such travellers are to carry two documents –
1. the ticket as well as
2. Universal Pass while travelling.

h) Given the possibility of crowd at these help desks as well as requiring disciplining
crowd to ensure convenient and safe travel for all travellers, State Police/ Police
Commissioners/ SP/ RPF and others shall provide adequate Bandobast at various
locations from 11th August onwards. It is expected that post 15th August, at least till
31st August, police will let only Universal Pass holders or Vaccination certificate
 holders along with their I-Cards enter the railway premises by checking 100%
commuters. After 31st August, with due assessment of the need, police may decide on
random checks or other means to ensure that only authorised travellers are moving in
the railway station. Inside the railway stations, railway authorities shall ensure
maintenance of proper order and discipline.
i) The persons who already have Universal Pass issued to them can procure monthly
season tickets directly at the window of the railway stations.
j) It is also emphasised that this SOP is for issuance of monthly season’s tickets for the
fully vaccinated citizens. Categories of the citizens that are already allowed to travel
due to their profession like medical or other essential services are not affected by this
SOP at all. These are already being provided Universal Passes and they are also allowed
to travel on their respective I-Cards and are allowed for a daily commute also.
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