MULTIMODAL TRANSPORTATION AND PORT AGENCY

Submitted by

S.MOHAMED AKIL
(ASL19031)
G-2
 TABLE OF CONTENT

SL.NO TITLE PAGE NO

1 INTRODUCTION 1

2 SERVICES 4

3 NETWORK 8
OPERATIONAL STATUS

4 CONCLUSION 15

5 REFERENCE 15
 CHAPTER 1

INTRODUCTION

Bollore Logistics is a global leader in international transport & logistics. Constantly adapting to
its customers' changing needs, the company has enriched its expertise to become a tier-one
supply chain partner and one of the top 10 transport and logistics companies in the world with
the largest integrated logistics network in Africa. Bollore Logistics delivers custom-fit solutions
with a high added value that draw on an in-depth experience and understanding of different
industries, as well as the constant quest for improvement and optimisation that is central to the
company's own culture and values

Bollore Transport & Logistics brings together four traditional businesses of the Bollore Group.
Bollore Ports, Bollore Logistics, Bollore Railways and Bollore Energy are four areas of business
and expertise that now work together to satisfy our global clients. Bollore Transport & Logistics
makes all of its areas of expertise available to its clients, including construction and operation of
port terminals and railway lines, freight forwarding and Oil logistics, based on the expertise of
36,500 employees in 109 countries.

Bollore Logistics matches the needs of import and export companies around the world, providing
complex supply chain management solutions for major groups and international shipment
services for SMEs. Its global offer is built around its comprehensive and integrated expertise in
five services:

- Multimodal Transport

- Customs and Regulatory Compliance

- Logistics

- Global Supply Chain

- Industrial Projects

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Every activity has its own logistics needs, which is why Bollore Logistics has developed the
specific expertise required in a range of different sectors, all of which are backed by a network of
experts on every continent, customised operational tools, clear-cut processes and logistics
techniques:

-Aerospace

-Consumer Goods & Retail

-Fashion

-Food Reefer

-Healthcare

-High-Tech & Telecom

-Industry & Engineering

-Mining

-Luxury Goods

-Oil & Gas

-Perfumes & Cosmetics

-Soft Commodities

Bollore Logistics’ teams constantly innovate to deliver integrated service offers with a high
added value that are a perfect fit with today’s logistics requirements.
- Global Supply Chain

- Speed To Africa

- Inland Africa

- Powering Sustainable Logistics

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Bollore Logistics is committed to offering its customers the products, solutions and services they
need at the best price possible. Passionate about what they do, inventive, and enterprising, the
men and women at Bollore Logistics undertake to design bespoke services and to carry out those
services with the utmost transparency, respect for the commitments and compliance. Bollore
Logistics' commitment to its social responsibility is reflected in the Group's Ethics Charter and
contributes to protecting the environment and that foster sustainable development.

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 CHAPTER 2

SERVICES

TRANSPORT AND MULTIMODAL FLOW OPTIMIZATION: MULTIMODAL

LOGISTICS

Bollore Logistics' range of services extends across five core categories: Multimodal
Transport, Customs and Regulatory Compliance, Logistics, Global Supply Chain and
Industrial Projects.
Its performance stems from a worldwide network of experts and from value-added integrated
information systems which afford complete visibility on all operations throughout the entire
supply chain.

2.1 MULTIMODAL TRANSPORT

Optimal flow management

From consolidation to chartering, Bollore Logistics offers customers efficient solutions that meet
the strictest time, cost and product constraints.

• Air transport services

- Direct flight and consolidated flows

- Urgent transport - AOG, 24/7

- Chartering

• Ocean transport services

- Full containers (FCL/FCL)

- Consolidation solutions (LCL /LCL)

- Break-bulk

- Chartering

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 • Overland transport services

- Road transport: Pick-up/Delivery, Container haulage

- Waterway transport

- Rail transport (Africa, Asia-Europe)

• Express transport services

- International door-to-door shipment of documents and small packages, with guaranteed

next-day and five-day delivery deadlines, depending on the destination and local
formalities.

Bollore Logistics services are backed by:

- A panel of approved suppliers (air, ocean and road freight companies) that have
undergone our strict selection process to allow us to fulfil our commitment to providing
the best service at the best price. Suppliers are regularly assessed to ensure they continue
to meet Bollore Logistics requirements in terms of quality, deadlines, innovation and
economic performance.

- Air and ocean consolidation platforms at every major international hub to optimise
flows and centralise freight.

2.2 CUSTOMS & REGULATORY COMPLIANCE

BREAKING DOWN THE BARRIERS TO A SEAMLESS SUPPLY CHAIN

Efficient customs brokerage and full compliance with freight safety and security requirements
are the keys to fluid supply chain management and logistics at Bollore Logistics. Choosing us as
partner also means being advised on how to keep duties and taxes to a minimum. Finally, one of
the main strengths of Bollore Logistics in Africa is that it is held up as a benchmark by various
customs administrations.

- Customised advice: analysis of customs flows and expert assistance in a range of fields
(regulations, procedures, customs regimes)

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 - Handling of customs operations from A to Z (Bollore Logistics is a licensed customs
clearance agent in most countries)

- Cargo safety and security guarantees of a certified operator: Authorised Economic

Operator (AEO) in Europe and C-TPAT in the United States, etc.

- Agreements and conventions with various customs administrations (simplified and/or

pre-paid clearance procedures)

- "Dedicated" customer IT solutions that are more conducive to EDI (Electronic Data
Interchange)

2.3 LOGISTICS

VALUE-ADDED INVENTORY MANAGEMENT

At Bollore Logistics, our strategically located warehouses are tailored to product constraints for
greater flexibility and faster access to local markets.

In Africa, logistics planning is adapted to each country and able to draw upon a strategic network
of pan-African hubs for storage and distribution.

- Multi-site, multi-channel and multi-sector solutions

- Inventory management and order preparation

- Distribution centres (consolidated import flows, delivery to end customers)

- Value-added services (qualitative and quantitative controls, labelling, kitting, Pick &
Pack, inward processing, delayed differentiation, etc.)

- Reverse logistics management

2.4 GLOBAL SUPPLY CHAIN

An end-to-end approach for a global perspective

Reduction in costs and inventory levels and improved services: Bollore Logistics has optimised
its supply chain logistics through the design, deployment and coordination of integrated solutions
with a performance promise.

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 - Design and integration of logistics and transport solutions by Bollore Logistics experts

- Centralized end-to-end coordination through Bollore Logistics' network of control

towers

- Central management of subcontractors in LLP (Lead Logistics Provider) mode

- Continuous improvement process (Lean Management): analysis of performance

indicators and implementation of improvement plans

2.5 INDUSTRIAL PROJECTS

Whatever the size of a project, its origin or destination, Bollore Logistics offers custom-fit
solutions for the following sectors:

- Energy (Oil & Gas, Nuclear, Hydro-electric & Renewable Energies, Petrochemicals and
Chemicals)

- Mining

- Construction and Equipment

- Other industries (seawater desalination, rail systems, steel, cement, etc.)

Solutions are fine-tuned by our network of experts around the world to match the unique
characteristics of each project.

- Perfect understanding of each project's surrounding configuration (infrastructure and

local regulations)

- Preliminary studies with site recognition and road survey

- Precise planning of all operations

- Heavy-lifts transportation

- Coordination of multiple stakeholders and synchronization of operations

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 CHAPTER - 3

NETWORK OPERATIONAL STATUS

3.1. AUSTRALIA

Bollore Logistics Australia operates as normal. Office staff are working with 50% at home whilst
the other 50% are working on a rotational basis. Our Logistics sites operate with full resources
but again we have arranged a split shift scenario to mitigate social distancing.

To minimize the negative impact on clients’ supply chains, we have activated our Business
Continuity Plan for Pandemic Response. This includes a remote working business model,
including multiple shift capability.

All employees on site follow a strict safety regime under our BCP for Pandemic Response.

3.2. CHINA

All mainland China offices are operating as usual.

Starting 6th April, Hong Kong office re-implements home office for non-operational employees
and A/B shifts for operation employees, due to the increasing COVID-19 positive cases in the
past couple of weeks. No impact to be expected on operation.

3.3. INDONESIA

All our Indonesia offices are operating as usual.

All our offices in JKT are working on shift between team A & B.

3.4. JAPAN

Due to the rise of COVID cases in Japan, Bollore Logistics Japan had decided to activate Work
from Home (WFH).

However, we had to trigger WFH earlier as we faced since 31st March 2020 5 confirmed
COVID cases among our staff.

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From 1st April 2020, onwards we would be fully operational with all TYO staff WFH, OSA &
HND will follow this week. Business is operated as normal and all staff have accesses to mail
and phones.

3.5. MALAYSIA

• RMO required Bollore Logistics Malaysia to keep minimum workforce on site. If possible, try
to work all from home. Below is our BCP, in order to keep minimum staff in the office.

Effective Until Home On Site

MYHQ- QSHE 24-Mar 12-May 100% NIL
MYHQ- FO 24-Mar 12-May 100% NIL
MYHQ- MO 24-Mar 12-May 80% 20%
MYHQ- OC 24-Mar 12-May 50% 50%
MYHQ- HR 24-Mar 12-May 90% 10%
MYHQ- Admin 24-Mar 12-May 100% NIL
MYHQ- Fin 24-Mar 12-May 50% 50%
MYJHB 24-Mar 12-May 50% 50%
MYKUL 24-Mar 12-May 40% 60%
MYAIR 24-Mar 12-May 50% 50%
MYPKG 24-Mar 12-May 30% 70%
MYPEN 24-Mar 12-May 50% 50%
MYLBU 24-Mar 12-May 100% 0%

Refer to below workforce arrangement in Bollore Logistics Malaysia:

• Staff can still be reached under their regular phone numbers and emails.

• Malaysia HQ Office is standing to work on 50% (Group A & B)

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• As of today (24th April), Customs office for MYS still operating as usual, however, they also
have a limitation on number of staff working at a certain time – reduced capacity.

• All branches have customized their working group to avoid crowd in the office and has been
communicated with the HR and MO.

3.6. MYANMAR

Business still continue to operate as usual despite less capacity for Air Exports and Sea Exports,
Customs are still operating.

Wearing mask is compulsory at port, airport and customs office.

Team is ready to work on shift and work from home if needed.

3.7.NEW ZEALAND

Bollore Logistics New Zealand’s premises will remain open with limited numbers of personnel
on site during Level 4 restrictions.

To minimize the negative impact on clients’ supply chains, we have activated our Business
Continuity Plan for Pandemic Response. This includes a remote working business model,
including multiple shift capability.

All employees on site follow a strict safety regime under our BCP for Pandemic Response.

3.8. PHILIPPINES

Employees will work from home and will continue to monitor shipments and delivery

BPO staff on skeletal Work from Home and to reach out to entities for task support.

3.9.SINGAPORE

Following Government’s announcement on the extension of the circuit breaker (CB) till 1st June,
2020, Bollore Logistics Singapore Pte. Ltd., is permitted to continue all business activities as an
organization providing essential services.

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The work from home scheme is upgraded to full steam for employees who are able to
telecommute.
For employees who continue to work from offices and warehouses:

physical safe distance is further increased,

staggering work hours are arranged where feasible,

temperature screenings and masks are mandatory to enter the premises,

extra cleaning shifts have been arranged.

Your contacts remain the same.

3.10. SOUTH KOREA

The Korea CDC provided a set of detailed guidelines that communities and individuals should
follow the "everyday life quarantine”, a quarantine scheme allowing people to engage in a
certain level of economic and social activities while maintaining distance to slow the spread of
COVID-19.

After the long holiday weekend (April 30 - Buddha’s Birthday, May 1 – Labor Day, May 5 –
Children’s Day), the staff of Seoul office will work 3 days at office and 2 days at home starting
May 6.

If there is no sudden spike in coronavirus cases between May 6 -17, our office expects to return
to normal (flexible) working hours on May 18 (Mon).

3.11. THAILAND

Bollore Logistics Thailand operates as usual.

Alternate teams working arrangement (Team A & B working alternate date, site between Office
and Home) are ready to be deployed if needed on short notice.

Lines from employee’s company desk telephone will be diverted to their personal mobile phones
for employees who work from home.

Temperature screenings are strictly required for both visitors and employees before entering
office area. Travel restriction from/to affected countries, and between branches.

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Essential key suppliers listed and alternative suppliers list prepared if needed on short notice.

3.12. VIETNAM

Bollore Logistics Vietnam will continue to operate as usual.

Split work arrangement in 2 Teams A and B will be planned and deployed within either this
week or early next week on the latest. No official announcement from the Authorities yet.

All contacts are available via phone numbers and email.

3.13. BAHRAIN

Our 50% staff is working from home and the rest of the operational staff attending office.
Warehouse and delivery operations are functioning as normal.

3.14. BANGLADESH

80% of our office-based staff are now working from home in order to reduce the risk of
contamination in the workplace. However, all are equipped with communications tools to
support any business need.

3.15. INDIA

Bollore Logistics is currently working from home during office hours. Necessary precautions
being taken to ensure that the staff working on need basis have all sanitation materials in place
along with Masks, hand sanitizers etc. We have received NOC from Police for some of our staff
to work from office.

3.16. JORDAN

Complete Fast Jordan team is working remotely from home and employees required to attend
port/airports are working reduced hours as required.

3.17. KUWAIT

Bollore Logistics’ agent employees almost 70 % are working from home and the rest of the
operational staff attending office for operational needs in shifts.

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3.18. LEBANON
Fast Bollore Logistics has set up all employees with a way to connect to their e-mail and
their work computers in order to operate from home daily. The office will remain open for
staff rotation. With extra safety measures taken at the gate (temperature control for all entries
+ mask & gloves for any visitor with refusal of entry for any non-essential persons).
3.19. OMAN

Accordingly, 50% of our staff members will be working from home while others will be working
in office on shift basis.

3.20. PAKISTAN

Our WFH plan is as follow; Total staffs 33-staffs, KHI-16 staffs (12-WFM), LHE-15 staffs (11-
WFM) 75%. Few staff members will reach office on need basis for some important tasks but will
leave office as early as 02:00 pm.

3.21. QATAR

70% of our office-based staff are now working from home in order to reduce the risk of
contamination in the workplace. Non-essential personnel and visitors are not permitted entrance
to the main office. Temperature monitoring is carried out twice daily for all staff still working in
the office.

3.22. SAUDI ARABIA

Bollore Logistics is working remotely since Thursday, 19 March 2020 for 14 days for all our
offices (JED/RUH/DMM/JUB).

To provide continued services to our esteemed customers – some of our teams will be working
from office based on business requirements whereas most of us shall be working remotely from
home.

Ensuring that there will be no disruption in our services especially for import customs clearance
& local delivery, we look forward to your continued support.

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3.23. SRI LANKA
Bollore Logistics Sri Lanka staffs are working from home and Managers are on standby for
on call, if there is an urgent matter to attend.
3.24. UNITED ARAB EMIRATES (UAE)

With partial opening announced by the authorities, Bollore UAE has implemented the 30% work
from office starting 3rd May and a few staff are back in office with still 70 % working from
home. Bollore UAE has implemented and increased the number of staff working from office,
starting 3rd May. Appropriate precautionary measure like keeping safe distance etc. will be
strictly followed. This is in line with the decision of the local authorities. For all critical
unavoidable operational teams, we continue to cover for all contingency as before.
Ground staff and warehouse operations are split at different locations and all necessary COVID
precautionary sanitizing measures have been implemented in the offices and warehouse with
operations continuing normally.

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CONCLUSION:
Bollore logistics is moving towards a new economic model that calls for greater
corporate responsibility, both in terms of ethical business conduct, and in the way in which
companies rise to the environmental, social and societal challenges associated with their activity.
we believe that sustainable consumption is not solely the responsibility of manufacturers. from
transporting raw materials to delivering finished products to the final consumer, bollore logistics
also plays a part, by integrating in its day-to-day operations the csr issues of each link in a
responsible supply chain.

It is within this context that we are launching the "powering sustainable logistics"
program. rolled out across the world as part of a continuous commitment to progress and
performance, this program aims to boost the environmental and societal value of bollore logistics
at every stage of the supply chain. as a driving force for local development in more than 100
countries, bollore logistics wants to accompany its clients in achieving sustainable, international
growth, and to underline its commitment to sustainable global trade.

REFERENCES:
• https://www.bollore-logistics.com/en/pages/Services.aspx
• https://www.bollore-logistics.com/en/pages/Presentation.aspx
• https://www.bollore-logistics.com/en/Pages/COVID-19.aspx
• https://www.bollore-logistics.com/en/Pages/live/07022020_1.aspx

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