612021 Gartner Reprint Gartner. Licensed for Distribution Gartner Peer Insights ‘Voice of the Customer’: Endpoint Detection and Response Solutions Published 1 May 2020 - ID G00467579 - 12 min read By Analysts Peer Contributors This content, which provides opinions and points of view expressed by users, does not represent the views of Gartner; Gartner neither endorses it nor makes any warranties about its accuracy or completeness. Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software * validation and moderation process in and services decision makers. Reviews go through a str an effort to ensure they are authentic. Overview What Are Endpoint Detection and Response Solutions? The endnnint datactinn and racnanca (ENR) ealiitinn markat ic dafinad ac caliitinns that raenrd and Privacy Policy, hitpshww. gartner. con/docireprnts?d=1-1YVUSVMMBct=2004778st-sb anesve2001 ‘carer Reprint your buying process, as it focuses on direct peer experiences of implementing and operating a solution, Only vendors with 10 or more eligible published reviews during the specified one-year submission period are included in this document. The document is limited to include up to 25 vendors with the highest number of eligible published reviews in the market. If two or more qualified vendors with the same number of eligible reviews tie for the 25th position, all vendors in the tie will be included in the document. In the EDR solution market, Gartner Peer insights has published 902 reviews and ratings in the 12- month period ending 31 March 2020. Figure 1 shows all eligible vendors based on their overall rating, review volume and diversity in industry, company size and deployment region. What Is the Gartner Peer Insights Customers’ Choice? In markets where there is enough data, Gartner Peer Insights recognizes the vendors that are the most highly rated by their customers through the Customers’ Choice distinction. To qualify for the Customers’ Choice distinction, vendors must have a product that is aligned to the market, have their overall rating (out of 5 stars) equal or higher than the mean rating for that market, and receive 50 or more eligible published customer reviews during the one-year submission period. In addition, customer reviews must be representative of a broad mix of enterprise clients from different industries, company sizes and deployment regions. Reviews from end-user companies with less than ‘$50M in revenue will be excluded from this methodology. See the full methodology here. Based on the Gartner Peer Insights Customers’ Choice criteria, Figure 1 shows a list (in alphabetical We use cookies to deliver the best possible experience on our website. To learn more, visit our Privacy Policy. By continuing to use this site, or closing this box, you consent to our use of cookies. hitpshww. gartner. con/docireprnts?d=1-1YVUSVMMBct=2004778st-sb 218‘wer02 Gartner Reprint Gartner Peer Insights “Voice of the Customer” Endpoint Detection and Response Solutions Gartner Peer Insghs stems’ Choice ‘Aso 31 March 2020 Sere alohabeticaly Low Reson Covrace iol ‘Check Point Software Technologies Cisco Mchfee } BlackBerry Cylance Microsoft <45 a aot FireEye a Panda Security Sophos We use cookies to deliver the best possible experience on our website. To learn more, visit our Privacy Policy. By continuing to use this site, or closing this box, you consent to our use of cookies. hitpsihwuw. garner condocireprints?i=1-1YVUSVMMBct=2004276st-ab 38sve2001 ‘carer Reprint Not all vendors within a Market Guide market are included in Gartner expert-generated research. A Market Guide is not intended to be an exhaustive analysis of every vendor in a market, but rather a list of representative vendors. It is intended to provide more understanding of the market, provider options, and how those offerings are likely to evolve. A Market Guide helps you to manage the risk of investing in an emerging or mature market by providing insight into its direction and potential so that you can consider how the status of the. market aligns to your Objectives. A Market Guide can help with such questions as: “How suitable is it to make a buying decision today for this market?” or “What key capabilities are providers generally able to bring to the market this year?” For related research, please visit the "Market Guide for Endpoint Detection and Response Solutions.” Gartner Peer Insights “Voice of the Customer” Endpoint Detection and Response Solutions Peer Reviews and Ratings In addition to the synthesis provided by the Customers’ Choice, the individual reviews and ratings within Gartner Peer insights can be a valuable source of lessons learned for those currently in the buying cycle for the EDR solution market, particularly if you can find and read reviews from end users like you (for example, those that share your technology adoption bias, company size, industry or geography). These reviews give insight into not only how satisfied existing customers are with a vendor's product, We use cookies to deliver the best possible experience on our website. To learn more, visit our Privacy Policy. By continuing to use this site, or closing this box, you consent to our use of cookies. hitpshww. gartner. con/docireprnts?d=1-1YVUSVMMBct=2004778st-sb anesve2001 ‘carer Reprint to navigate to the overall market page. Find a vendor you are interested in and use the filters on the left to begin narrowing reviews to read. Because access to Gartner Peer Insights is free and open to everyone, this is something that you can delegate to your team as well. Figure 2. Gartner Peer Insights “Voice of the Customer” Endpoint + Detection and Response Solutions Overall Ratings Gartner Peer Insights “Voice of the Customer” Endpoint Detection and Response Solutions Overatatgs sot 31 Maen 2029 Seedy oe reins igie ovat 35 conteeneeRonge ovat © sentnione TS © comivite — erro a _ # © Kespesty a ‘{@ Broadcom (Symantec Enterprise) Se —- 7 ‘@ Voiware (Carbon Black) —S 59 © ran a —- 2 Mente = 2 cio = Panda secuy a ==. ® Checkin Soar Tchsone ENE We use cookies to deliver the best possible experienc website. To learn more, visit our Privaey Policy. By continuing to use tis site or closing tis box, you consent to our use of cookies, hitpshww. gartner. con/docireprnts?d=1-1YVUSVMMBct=2004778st-sb se‘wer02 Gartner Reprint Gartner Peer Insights “Voice of the Customer” Endpoint Detection and Response Solutions Verdor Conpaison-10f2 ‘Asof 21 March 2020 Sorted by overall rerions @ Sentneione we oom oo @ cromesiite 06 a ow om Merosot “ “ooo mo “ © reopersty n oon moon “ @ soadsom (symamee ar ae rer & vine carton ° 8 i “ ct) © matwerotes = ” = “ Meatee 2 oon mk “ Ceo x “oon te “ Panda Security 8 rr ™ a aes a oo nw ” Technologies eset oo» m6 “ estan Canes “ oo aa es Fetye 0» mo» 0 We use cookies to deliver the best possible experience on our website. To learn more, visit our Privaey Policy. By continuing to use this site, or closing this box, you consent to our use of c okies. hitpsiwww. gartner.condoctreprints?i=1-1YVUSVMMBct=2004276t ene‘wer02 Gartner Reprint Gartner Peer Insights “Voice of the Customer” Endpoint Detection and Response Solutions Verdor Compaison 202 ‘Asof 21 March 2020 Sorted by overall rerions @ Sentneione m oon “ @ comistrite ® ow “ows o Merosott s ao» “ue a © Kespersty “ a6 aoe o Panda Secu ” eo» ow “ CheckPont Softmare ns my, ae Technolgies eset e ooo. ow oe lacetory Canes » wos ai Feetye . “woos eos “ We use cookies to deliver the best possible experience on our website. To learn more, visit our Privacy Policy. By continuing to use this site, or closing this box, you consent to our use of c hitpsiwww. gartner.condoctreprints?i=1-1YVUSVMMBct=2004276t okies. me‘wer02 Gartner Reprint Figure 5. Gartner Peer Insights “Voice of the Customer” Endpoint + Detection and Response Solutions Other Vendors Considered Gartner Peer Isighs “Voice ofthe Customer” Endpoint Detecton and Response Solutons Sot..0 Sete femmiow Sone Meat ei Shen in on = = = Soo Hy VMware (aro — soem i Smee Ste get * (468) @ = (8s) a) Vicenot ator Grice lente eg s s fares BS 83 ‘aspery Mentce ser Son ee acroste s st Ss pps te Mosier “Kaspersky Microsoft eer oe = tse weer os & a heer cromasi pacsBerr) Cyl (Syma oe Mabwaredyte ee gersrte —— pusturonnce ie cue noes = se a fees SS ey Mgasier aoe vicwon Bena an excjoe a sy on oes es Meales Kasper CromgSuike Black lance Gymaret Microsott ae ao 58) we fap O98) 10 deliver the best possible e use this site, rience on our website. To learn more, visit our Privacy Polley. By okies. sing this box, yo hitpsiwww. gartner.condoctreprints?i=1-1YVUSVMMBct=2004276t anesve2001 ‘carer Reprint Figures 6 through 20 summarize each vendor's reviewer demographics for those reviews received in the last year, ending 31 March 2020, along with the demographics of the reviewers and a direct link to the vendor's ratings on the site. All vendors with more than 10 eligible reviews in the last year are shown, sorted alphabetically, Figure 6. Gartner Peer Insights “Voice of the Customer” Endpoint + Detection and Response Solutions BlackBerry Cylance Reviewer Demographics alackaery Canc Rvinwer Damorraphice ae plea a ==" Genel a — som 1BUSD 2% Manutscwing 14x andaticn an Publ Sector,Govt, Eds 0% Energy and.Utities. ‘TR Asia/Posific a8 | - Lath Arena ws ‘Source: Gartner (December 2019) Read all Peer Insights user reviews for BlackBerry Cylance. We use cookies to deliver the best possible experience on our website. To learn more, visit our Privacy Policy. By continuing to use this site, or closing this box, you consent to our use of cookies. hitpshww. gartner. con/docireprnts?d=1-1YVUSVMMBct=2004778st-sb onesir202t Carne Reprint Figure 8. Gartner Peer Insights “Voice of the Customer” Endpoint + Detection and Response Solutions Check Point Software Technologies Reviewer Demographics Gana Pold Bartana Taeilogis UntoaaT pH wane 46 eI 09 Soma Sees a. ~/ 2 ns = ee ee ae Lad ® — Puble Sector. Govt, Edu 9% Government. 13% Asu/Pasific 8 i hoa ‘other ‘36% Lath America us Source: Gartner (December 2019) Read all Peer Insights user reviews for Check Point Software Technologies, Figure 9. Gartner Peer Insights “Voice of the Customer” Endpoint Detection and Response Solutions Cisco Reviewer Demographics We use cookies to deliver the best possible experience on our website. To learn more, visit our Privaey Policy. By continuing to use this site, or closing this box, you consent to our use of cookies. hitpshww. gartner. con/docireprnts?d=1-1YVUSVMMBct=2004778st-sb 1018‘wer02 CrowdStrike Reviewer Demographics Garner Reprint BB KKHHK 009 Company size ey) soe BL Wp 0080 on som 18us0 al © ule Sector Gon Eos ‘Source: Gartner (May 2020) Seesaw 18 Natrat ecnnas= 120 We Fe 1% uope doco ts ox wanting ee edatce #5 Meceaneue o% Asu/Pete wee ter BR ails e Read all Peer Insights user reviews for CrowdStrike. Figure 11. Gartner Peer Insights “Voice of the Customer” Endpoint Detection and Response Solutions ESET Reviewer Demographics We use cookies to deliver the best possible ex; continuing to use this site, or closing this bo: 10 our use of hitpshww. gartner. con/docireprnts?d=1-1YVUSVMMBct=2004778st-sb learn more, visit our Privacy Policy. By le ne‘wer02 Gartner Reprint Haj natin beaapamon Pree 40 RARE See a er oll ~ lie a me 7a a a] = ae a i oes ae OS pubic Sector Govt. Eds 20% —Healtheare WOR Asia/Pacific mo Source: Gartner (May 2020) Read all Peer Insights user reviews for FireEye. Figure 13. Gartner Peer Insights “Voice of the Customer” Endpoint Detection and Response Solutions Kaspersky Reviewer Demographics kies to deliver the best continuing to use this site, or c ssible experie website. To learn m to our use of 19 this box, you hitpshww. gartner. con/docireprnts?d=1-1YVUSVMMBct=2004778st-sb visit our Privaey Policy. By le vane‘wer02 Malwarebytes Reviewer Demographics Garner Reprint 97 FHHKK 6D Compose cowl 2 pono sel = Saw Publ Sector Govt a ‘Source: Gartner (May 2020) ‘esusey 255 entteae Oner 8 Read all Peer Insights user reviews for Malwarebytes. epiyet Region pe, eae ast AsisPostie ata Aven Figure 15. Gartner Peer Insights “Voice of the Customer” Endpoint Detection and Response Solutions McAfee Reviewer Demographics we m We use cookies to deliver the best possible ex; continuing to use this site, or closing this bo: hitpshww. gartner. con/docireprnts?d=1-1YVUSVMMBct=2004778st-sb 10 our use of Privacy Policy. By le rane‘wer02 Gartner Reprint ‘caste asic an Pree Aa RT See ae eee a 7. 7 oo i a ame ae vel < ae ar a Gee La ON pubic Sector Govt. Eds 18% Manutactring 15% Asia/Pacific ae Source: Gartner (May 2020) Read all Peer Insights user reviews for Microsoft. Figure 17. Gartner Peer Insights “Voice of the Customer” Endpoint Detection and Response Solutions Panda Security Reviewer Demographics kies to deliver the best continuing to use this site, or c Weuse ssible experie website. To learn m 10 our use of 19 this box, you hitpshww. gartner. con/docireprnts?d=1-1YVUSVMMBct=2004778st-sb visit our Privaey Policy. By le vane‘wer02 Gartner Reprint ‘SentinelOne Reviewer Demographics ‘sof 21 Maven 2020 4B KAHAK OD) Compose ‘esusey Deomenttegon soul 8 eed aw ee =e ees ee ase [ som-seuso oe France We andatica i % — Puble Sector, Govt, Ea 3% Miscelaneous: 8% Asta/Pasific 8 i - ‘other 39% Lath America % ‘Source: Gartner (May 2020) Read all Peer Insights user reviews for SentinelOne. Figure 19. Gartner Peer Insights “Voice of the Customer” Endpoint Detection and Response Solutions Sophos Reviewer Demographics le We use cookies to deliver the best possible experienc continuing to use this site, or closing this box, you consent to our use of learn more, visit our Privacy Policy. By hitpshww. gartner. con/docireprnts?d=1-1YVUSVMMBct=2004778st-sb 1518swans corr at iar (Caron Blac) Reviewer Damcgrapice ae ARRAN Sema: lea RESET ee = Geena a ol : a a ae | * nabew eR Se a sad - ‘Other 33% Lath Anerics ™ ‘Source: Gartner (May 2020) Read all Peer Insights user reviews for VMware (Carbon Black). Methodology Reviews submitted between 1 April 2019 and 31 March 2020 were considered for determining Gartner Peer Insights Customers’ Choice distinctions. Gartner is committed to transparency We use cookies to deliver the best possible ex; continuing to use this site, o 19 this box, you hitpshww. gartner. con/docireprnts?d=1-1YVUSVMMBct=2004778st-sb Use of coi our website. To learn more, visit our Privacy Policy. By rene‘wez021 Garner Rept Vendors’ Review Coverage is measured by their review volume and diversity in industry, company size and deployment region. Vendors who have 50 or more eligible published reviews and at least 20% of eligible reviews that are outside of the primary industry, company size and deployment region will be categorized as “High Review Coverage" and positioned on the right hand quadrants in Figure 1. In markets where there are more than 7 vendors that have qualified for Customers’ Choice Distinction, the 7th highest “Product Adoption Review Coverage (PARC)" score of all qualified vendors will become the new Review Coverage threshold, For detailed definition of Review Coverage and PARC, please refer to the Methodology. The 95% confidence range in Figure 2 is calculated using a statistical technique known as bootstrapping. For a given vendor, a bootstrap sample is taken from either the set of overall ratings of the market or the set of overall ratings for the vendor. The size of the sample taken is the same as. the number of reviews of the vendor. There is a higher chance to take the sample from the vendor's overall ratings when the vendor has more reviews. A mean is calculated for each bootstrap sample and the process is repeated 50,000 times. The low and high ratings shown in the confidence range are the 2.5 to 97.5 percentile values of the histogram of these bootstrapped means (or the vendor's actual rating, whichever is lower/higher). This represents the 95% confidence interval “Willingness to recommend’ is calculated based on the responses to the question “How likely is it that you would recommend this product or service to a friend or colleague?" The reviewer can select the response on a rating scale of 0 to 10, where 0 is “not at all ikely” and 10 is “extremely likely” The response is considered “yes” if the rating is greater than or equal to 8 and “no” if the rating is less We use cookies to deliver the best possible experience on our website. To learn more, visit our Privacy Policy. By continuing to use this site, or closing this box, you consent to our use of cookies. hitpsww- gariner comidocireprints?id=1-1YVUSVMMB&ct=200477st-sb we‘wer02 Gartner Reprint Turther information, see "Guiding Principles on Independence and Ubjectivity.” About Careers Newsroom Policies Site Index IT Glossary Gartner Blog Network Contact Send Feedback © 2021 Gartner, Inc, andor ts Afliates, All Rights Reserved, We use cookies to deliver the best possible experience on our website. To learn more, visit our Privacy Policy. By continuing to use this site, or closing this box, you consent to our use of cookies. htpsshwww. garner convdoctrepintsid=1-1YVUSVMMet=2004278st= rane