& testbook.com Conflict Resolution Questions Question 1: In an organization, one group of managers wanted to introduce a new sportswear different in design, colours and models from the previous ones immediately, whereas other managers wanted to do expansion more deliberately and cautiously what type of conflict is depicted in the example? Options: 1. Conflict between organisation and environment 2. Interpersonal conflict 3. Inter-organizational conflict 4 Intergroup conflict Correct Answer: Option 4 (Solution Below) Solutiot The correct answer is option 4 i.e Intergroup conflict. + Intergroup conflict: = It refers to disagreements that occur between two or more different groups. Intragroup conflict refers to disagreements that occur between two or more members of the same group. Hence option 4 is correct. + Intergroup conflicts typically arise from organisational causes. = Increased interdependence among groups increases the potential for confiict = Also, different groups may have goals that are incompatible. + Interpersonal conflict: = The conflict between two or more individuals is almost certain to occur in organisations. + Differences in perceptions, goals, attitudes, and values set the stage for interpersonal conflict. + Personality clashes and competitiveness are other sources of interpersonal conflict * Conflict between organisation and environment: + Plain old business compettion creates some inter-organisational conflict ¢ This type of conflict can become extreme in certain environments. + Conflict can also arise between an organisation and other elements in its environment, such as between a company and corporate affairs fees Be Ce CU cL aE isCla) EC) adQuestion 2: In an organization, one group of managers wanted to introduce a new sportswear different in design, colours and models from the previous ones immediately, whereas other managers wanted to do expansion more deliberately and cautiously what type of conflict is depicted in the example? QO ons: Conflict between organisation and environment ry Interpersonal conflict @ Inter-organizational conflict » Intergroup conflict Correct Answer: Option 4 (Solution Below) Solution: The correct answer is option 4 i.e Intergroup conflict. + Intergroup conflict: « It refers to disagreements that occur between two or more different groups. intragroup conflict refers to disagreements that occur between two or more members of the same group. Hence option 4 is correct. e Intergroup conflicts typically arise from organisational causes. « Increased interdependence among groups increases the potential for conflict. > Also, different groups may have goals that are ncompatible. + Interpersonal conflict: = The conflict between two or more individuals is almost certain to occur in organisations © Differences in perceptions, goals, attitudes, and values set the stage for interpersonal conflict. > Personality clashes and competitiveness are other sources of interpersonal conflict, * Conflict between organisation and environment: » Plain old business competition creates some inter-organisational conflict. + This type of conflict can become extreme in certain environments © Conflict can also arise between an organisation and other elements in its environment, such as between a company and corporate affairs Dated BM Ce Clee) ACQuestion 3: When a relationship between the management and workers are not cordial, then the industrial atmosphere is not peaceful. Such a situation is called Options: Industrial Dispute n= Industrial unrest e Industrial grievance zB Industrial Conflict Industrial Clash Correct Answer: Option 2 (Solution Below) Solution: Industrial unrest refers to a discontent and conflict between employer and employees. It can take the shape of strike, lockout, gherao, etc ed BRO Ce Cube Lely) eerie RCs ed Question 4: If a workforce of cotton textile factory decide to form a union consisting of workers of different crafts, then the union will be called Options: 1. Craft union 2. Workers union 3. Trade union 4 Industrial union 5. General unionae ee ee ee ee Solution: industrial union is organized on the basis of industry Ditestbook The Complete Exam Preparation cd D> Srey Question 5: Which of the following is NOT identified in the Johari Window as a situation which can occur as a result of interpersonal communication styles? Options: 1. The conflict situation 2. The blind spot situation The unknown situation s ‘The facade situation None of these Correct Answer: Option 1 (Solution Below) Solution: The conflict situation is not identified in the Johari Window as a situation which can occur as a result of interpersonal communication styles. Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly and efficiently. Since conflicts in a business are a natural part of the workplace, it is important that there are people who understand conflicts and know how to resolve them This is important in today's market more than ever. Everyone is striving fo show how valuable they are to the company they work for and at times, this can lead to disputes with other members of the team Diestbook The Complete Exam PreparationQuestion 6: When workers do not leave their place of work but stop doing work, they are said to be on? Options: 1. Economic strike 2. Sympathetic strike 3. Sit down strike 4, Slow down strike 5. General strike Correct Answer: Option 3 (Solution Below) Solution: In sit down strike, workers remain at their work place and keep their control over work facilities. ays The Complete Exam Preparation ala ACen Question 7: Which behaviour can cause a competent manager to become an ineffective manager?Which behaviour can cause a competent manager to become an ineffective manager? Options: 1. Unconventional 2. Habitual 3. Dysfunctional 4. Unique5. None of these Correct Answer: Option 3 (Solution Below) Solutio! The behaviour that can cause a competent manager to become an ineffective manager is known as dystunctional behaviour. The conflict which obstructs the achievement of the goals of a group Is called a dysfunctional or destructive conflict. [ales BER CeCe eel eer ey Lakes Question 8: provides a legal way of settling disputes. Options: 1. Voluntary machinery N Non.statutory machinery Settlement machinery 4, Collective Bargaining Code of Discipline Correct Answer: Option 3 (Solution Below) solution: Settlement machinery is the judicial machinery that has been designed to settle the industrial disputes. ays BUM Ce cine) aE ldCUES Le Tc) ena Question 9: Which of these is not an opportunity emerging from downsizing? Options: 1. Itallows the company to “get rid of dead wood”. 2. Itcan demonstrate to top-management decision makers the value of the company’s human resource to its ultimate success. 3. Downsizing through early retirement program, essentially reduces the workforce with a “grenade” approach. 4, Itis a unique opportunity to change an organization's culture. 5. None of these Correct Answer: Option 3 (Solution Below) Solution: Downsizing through early retirement program, essentially reduces the workforce with a “grenade” approach and is not an opportunity emerging from downsizing Ditestbook The Complete Exam Preparation CU Question 10: WPM of an industrial enterprise is achieved by the following methods except Options: 1. Work committee 2 Quality circles 3. Joint management council 4 Arbitration5 Collective bargaining Correct Answer: Option 4 (Solution Below) Solution: Arbitrations a type of settlement machinery for handling industrial disputes. WPM means different things to different people depending upon their objectives and expectations. Thus, WPMis an elastic concept. For example, for management it is a joint consultation prior to decision making, for workers it means co- determination, for trade unions It is the harbinger of a new order of social relationship and a new set of power equation within organizations, while for government it is an association of labour with management without the final authority or responsibility in decision making Ditestbook Bee) Ce ee ella) eee RC