To Exeoutive Director, Operations From: Internal Audit Date: 27" of April, 2016 Subject: Process Flow for Account Opening Forms Kindly find in the diagram below the process flow for account opening form issuance: 7 STORE = STORE a ACCOUNT | Hea orFice, HEAD OFFICE, OPENING Leu ACCOUNT csu = OPENING FORM PROCESS | RANCH CSO isa ‘TEAM LEADER PROCESS FLOW FOR Sees | —_____ BRANCHES. 1 Leases v weavers] HA peta oma | tee | CUSTOMER CUSTOMER The following measures should also be adhered to: Please The account opening forms should be serially issued, Account opening form serial numbers should be inputted in the Banking Software against each customer by CSU. All account opening forms must be accounted for including voided, defaced and unused account opening forms. ‘Admin Unit should issue account opening forms to Head Office, Customer Service Unit ONLY. A register should be maintained by Head Office CSU and Branch CSO to record movement of account opening forms. Team Leaders at the Head Office should also keep records of account opening forms issued to relationship officers. Account opening forms should not be held by relationship officers beyond 10 working days. be guided accordingly.