4.

Write a one- to two-page report to document your recommendations for organisation-wide

changes or enhancements to policies, service delivery procedures, practices, standards:

a. use formal language

b. Provide support for your recommendations: include reference to existing customer service
system, customer service models, standards.

Provide support for your recommendations: include reference to existing customer service system,
customer service models, standards.

The purpose of the report

The purpose of this report was to analyze and recommend suitable recommendations for Melbourne
Car World for the organization wide changes or enhancements to policies, service delivery procedures,
practices, and standards. The Scope: While investigating the Melbourne Car World we found out that
the company has a high potential for growth and has a well and managed management system and has
a benefit of goodwill and brand name which it has earned through hard work of over decades.

The Method Used

The information used in this report was collected by consulting the Melbourne Car World appendix and
personal visit. Findings: While we researched the overall company what we found out was. What is the
most important thing Melbourne Car can do to improve relationships with your customers? The answer
is as obvious as it is overlooked: improve customer service. No matter how great Melbourne Car product
is or how talented your staff is, one of the things that customers are most likely to remember is the
direct interaction they have with your company.

Conclusion

After conducting research and investigation of Melbourne Car World, it was concluded that the
company had passed in meeting the Company's requirements. And this is already feasible in its high
potential for growth by evaluating existing planning, policies and procedures.

This is very important in considering the long-term benefits for this organization when considering the
most suitable location. Apart from beginning to modernize the company's IT department it can also play
a big role in increasing organizational achievement.

Recommendations and implementation

then after weighing and paying attention as a whole, then it was decided several things below with the
aim to reduce the long-term expenses that is not important for the company.

Recommendations

- obliged to reduce slow down payments.

- Must Reduce The credit terms.

- Do not extend credit to slow payers.

- companies must increase the average time for accounts receivable.

- Conduct a debt collection effort by using a debt collector services.

- giving a discount to payers when paying before maturity.

Recommendations (a to do list)

- face to face to the customer

- increase the sales sector and reduce spending

- providing support to people to appear through training and performance management

- Be Always to monitored the product quality.