l.

Ensure your plan is designed to ensure successful delivery of customer service to approved and
agreed standards.

designed to ensure successful delivery of customer service to approved and agreed standards. In fact,
delivering excellent customer service is one of Melbourne Car World company values. So, the design to
ensure successful delivery of customer service to approved and agreed standards, in my opinion, are as
follows;

 Go the extra mile

 Know your customers

 Respond as quickly as possible

 Fix your mistakes

 Think long term – A customer is for life