VALUE OF

PROFESSIONALISM
In-service training for Residential Safety Office Employees
 VALUE OF PROFESSIONALISM
Professional behaviors and attitudes are valuable in both the classroom and the workplace.
Consider how others view our involvement and come to prize it.

FINANCIAL PERSPECTIVE CUSTOMER PERSPECTIVE

Demonstrating professionalism is the Customers are more satisfied when you
surest method of securing new demonstrate skill, good judgement,
opportunities for growth and and polite behavior that match or
promotion. exceed what they expect of the
organization.

Professionalism in the workplace Dedication to professionalism allows

includes helping others in your you to develop technical,
organization, improving trust, communication, and leadership skills
relationships, and efficiency. valuable across every industry.
INTERNAL PROCESS PERSPECTIVE LEARNING/GROWTH PERSPECTIVE

2
ATTRIBUTES OF PROFESSIONALISM
Professional ethics are derived from a dedication to core principals.

Honesty and Integrity:

Making good decisions and recognizing when
we need help.

Excellence and Expertise:

Mastering the skills of the job and staying up-
to-date on changes to policy and procedure.

Respect and Compassion:

Treating others politely and being considerate
of their perspectives and needs.

Awareness and Conduct:

Being attentive to our environment and
behaving appropriate to each situation.

3
 PROCTOR PROFESSIONALISM
Practical methods for translating these behaviors and attitudes to RSO.

Honesty and Integrity: Excellence and Expertise:

Contact Supervisors when you need Review the Proctor Bulletin and station
help or are handling a situation outside binder at the start of each shift.
your responsibilities. Provide all the Reference the Proctor Manual and
relevant information. videos when needed.

Awareness and Conduct: Respect and Compassion:

Minimize distractions such as cell Give each person approaching the
phones and media. Remember that you station your attention and assist them
represent the University. to the best of your ability.

4
 BALANCED PROFESSIONALISM
In reality, most practices involve multiple attributes:

Excellence Respect

Integrity Compassion

Honesty
Being Conduct
Punctual

Punctuality – or being on time – is fundamental to a professional attitude. This stems from a willingness to uphold
the standards of the workplace and a sense of duty to your colleagues. Being late reflects poorly on you, your
employer, and places an additional burden on others who need to work harder to maintain those standards.
What are some practical ways you can ensure punctuality?
5
 BALANCED PROFESSIONALISM
In reality, most practices involve multiple attributes:

Conduct Respect

Awareness Compassion
Being
Alert
Paying attention to your surroundings is an important aspect of professionalism. Being ready and willing to serve
the next customer displays a sense of responsibility, care, and competence. This encourages trust and cooperation.
What are some practical ways you can practice alertness?

6
 BALANCED PROFESSIONALISM
In reality, most practices involve multiple attributes:

Excellence Expertise

Awareness Respect
Being
Prepared

Functioning in the workplace requires everyone to be aware of their responsibilities and stay up-to-date as
changes are implemented. Taking the initiative to educate ourselves and ask questions when we have doubts
allows us to avoid errors and improve efficiency.
What are some practical ways you can maintain preparedness?
7
 BALANCED PROFESSIONALISM
In reality, most practices involve multiple attributes:

Excellence

Integrity Respect

Acknowledge
Honesty Mistakes Conduct

An important aspect of professionalism is to own our mistakes and find the best way to correct them. This can be
hard, as it forces us to recognize where we failed. But learning from those mistakes and striving never to repeat
them shows genuine character and sets an example for others.
What are some mistakes that you have made recently? How can you adjust your behavior to avoid repeating them?
8
 PRACTICAL PROFESSIONALISM
Translating principles into a good work ethic takes effort, especially in the moment.
A proven method for approaching decisions is S.T.A.R.: STOP – THINK – ACT – REVIEW

STOP Which of these is the most

• Before you act or make a important to the S.T.A.R.
decision, you have to stop long method? STOP!
enough to think it through!
• In order to solve problems, prepare for
action, or make plans or a decision, you
must stop long enough to think about
what you are about to do.
REVIEW THINK
• Consider your ABC’s:
• Once done, ask yourself “Did
my actions get me closer to or • What are my Alternatives?
further from my goal?” • What Behavior will I be
exhibiting?
• What may be the S.T.A.R. takes only a few
Consequences of this action? seconds, but can save you from
real problems down the road.
ACT
• Once you’ve decided the best
choice, act and take
responsibility for your decisions.

9
THANK YOU