Quarterly Information System Format Bank of Baroda

Bank of Baroda
(Head Office, Baroda)
Request for Proposal (RFP)

For
Selection of Vendor for supply of Desktop Note Sorting
Systems (15000-20000 Notes per hour)
Year 2010 - 2011
Bank of Baroda,
Operations & Services Department
Head Office, Suraj Plaza I
Sayaji Ganj Vadodara
Gujarat 390 005
RFP Reference No. HO/CC:GB/103/31
Date: 24 /01/2011
Confidential 1
RFP Document for Selection of Vendor for supply of Desktop Currency Note Sorting Systems(15000-20000 Notes /hour)
Bank of Baroda
[A] Important Dates: (To be decided at BCC)

1. Issuance of RFP Document by 28/01/2011
Bank from
2. Last Date of Submission of 18/02/2011 by 03.00 PM
Response by the Bidder
3 Pre-Bid Meeting 11/02/2011 at 03.00 PM at 1st
Floor, Estate Management
Department, Baroda Corporate
Center Plot No C 26 BKC Bandra
East Mumbai 400 051
4 Opening of Technical Bid 18/02/2011 @ 04.00 PM at the
same Venue.
[B] Important Clarifications:

Following terms are used in the document interchangeably to mean:
1. Bank, BOB means “Bank of Baroda”.
2. RFP means this “RFP document”
3. Recipient, Respondent and Bidder means “Respondent to the RFP
document”.
4. OEMs means “Original Equipment Manufacturers”
5. Tender means RFP response documents prepared by the Bidder and
submitted to Bank of Baroda
This document is meant for the specific use by the Company / person/s interested to participate in the
current tendering process. This document in its entirety is subject to Copyright Laws. Bank of Baroda
expects the bidders or any person acting on behalf of the bidders to strictly adhere to the instructions
given in the document and maintain confidentiality of information. The bidders will be held responsible
for any misuse of the information contained in the document and liable to be prosecuted by the Bank in
the event of such a circumstance is brought to the notice of the Bank. By downloading the document,
the interested party is subject to confidentiality clauses.
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Bank of Baroda
Confidentiality
Table of Contents
Section – I ........................................................................................................ 5
1. Bank of Baroda .................................................................................... 5
2. Introduction and Disclaimer ................................................................ 5
3. Information Provided ........................................................................... 5
4. For Respondent Only............................................................................ 5
5. Confidentiality ..................................................................................... 5
6. Disclaimer ............................................................................................ 6
7. Recipient Obligation to Inform Itself ................................................... 6
8. Evaluation of Offers ............................................................................. 6
9. Errors and Omissions ........................................................................... 6
10. Acceptance of Terms ............................................................................. 6
Section - II ....................................................................................................... 7
1. Existing Setup ...................................................................................... 7
2. Requirements ...................................................................................... 7
Section - III ..................................................................................................... 8

1. Project & Objective: ............................................................................. 8
2. Scope of work & delivery of service ..................................................... 8
Section - IV ...................................................................................................... 9
Eligibility Criteria: ............................................................................................ 9
Section - V ...................................................................................................... 11
1. Information Provided ......................................................................... 11
2. For Respondent Only.......................................................................... 11
3. Costs Borne by Respondents .............................................................. 11
4. Errors and Omissions: ........................................................................ 11
5. Standards: ......................................................................................... 11
6. Language of Tender ........................................................................... 11
7. Formats of Bids: ................................................................................. 12
8. Timeframe ......................................................................................... 12
9. Submission of Tender: ....................................................................... 12
10. Compliance to bank’s all terms and conditions: ................................... 13
11. Late Tender submission policy: ........................................................... 13
12. Validity of Tender: ............................................................................... 13
13. Request for Information: ..................................................................... 13
14. Evaluation of Tender ........................................................................... 14
15. Validity of Rate Contract: .................................................................... 14
16. Notification ......................................................................................... 14
17. Authorised signatory: .......................................................................... 15
18. Bank of Baroda reserves the right to: .................................................. 15
19. Cancellation of contract and compensation: ........................................ 15
20. No Legal Relationship .......................................................................... 15
21. Disqualification: .................................................................................. 15
22. Force Majeure: .................................................................................. 155
23. Arbitration:.......................................................................................... 16
24. Indemnity: .......................................................................................... 16
25. Confidentiality: .................................................................................... 16
26. Publicity: ............................................................................................. 16
27. Variation: ............................................................................................ 16
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Bank of Baroda
28. Applicable Law and Jurisdiction of

Court:…………………………………….166
29. Disclaimer:…………………………………………………………………………….. 17
30. Security Deposit……………………………………………………………… 17
31. Penalty & Liquidated Damages………………………………………………..17
33. Service Level Agreement…..…………………………………………………… 18
Section - VI Commercial Terms and conditions……………………… ……… 19
APPENDIX- A Documents to be Enclosed with Tender Bid…………………. 24
APPENDIX- B Particulars to be provided by the bidder with technical proposal.. 25
APPENDIX– C formatfor Commercail Bid……………………………………………27
APPENDIX- D – Compliance Sheet & Technical specifications…………………28
APPENDIX-D1Technical pecification…..…………………………………….……….29
APPENDIX-D2Technical id……………………………………………………………….36
APPENDIX–E Escalation Matrix……………………………………………………………….41
ANNEXURE-I Proforma for Bank Guarantee in Lieu of EMD…………………………………42
ANNEXURE-II Proforma for Bank Guarantee for Security Deposit…………………….……44
ANNEXURE-III Proforma for Bank Guarantee for Last stage payment……………………..47
ANNEXURE-IV Proforma for Bank Guarantee for AMC……………………………………….50
ANNEXURE-V List of Centres………………………………………………………………………51
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Bank of Baroda
Section – I
1. Bank of Baroda
Bank of Baroda is one of the largest public sector banks in India with a branch
network of over 3202 branches in India and 81 branches/offices overseas including
branches of our subsidiaries, distributed in 25 countries
2. Introduction and Disclaimer

This Request for Proposal document (“RFP document” or “RFP”) has been
prepared solely for the purpose of enabling Bank of Baroda (“Bank”) to select a
vendor for supply of Desktop Currency Note Sorting Systems (15000-20000 Notes
Per Hour) at our branches in India.
The RFP document is not a recommendation, offer or invitation to enter into a
contract, agreement or any other arrangement in respect of the services. The
provision of the services is subject to observance of selection process and
appropriate documentation being agreed between the Bank and any successful
bidder as identified by the Bank after completion of the selection process.
3. Information Provided
The RFP document contains statements derived from information that is believed
to be true and reliable at the date obtained but does not purport to provide all of
the information that may be necessary or desirable to enable an intending
contracting party to determine whether or not to enter into a contract or
arrangement with Bank in relation to the provision of services. Neither Bank nor
any of its directors, officers, employees, agents, representative, contractors, or
advisers gives any representation or warranty (whether oral or written), express or
implied as to the accuracy, updating or completeness of any writings, information
or statement given or made in this RFP document. Neither Bank nor any of its
directors, officers, employees, agents, representative, contractors, or advisers has
carried out or will carry out an independent audit or verification or investigation or
due diligence exercise in relation to the contents of any part of the RFP document.
4. For Respondent Only

The RFP document is intended solely for the information of the party to whom it is
issued (“the Recipient” or “the Respondent”) i.e. Government Organization,
PSU, Limited Company or a partnership firm and no other person or organization.
5. Confidentiality
The RFP document is confidential and is not to be disclosed, reproduced,
transmitted, or made available by the Recipient to any other person. The RFP
document is provided to the Recipient on the basis of the undertaking of
confidentiality given by the Recipient to Bank. Bank may update or revise the RFP
document or any part of it. The Recipient accepts that any such revised or
amended document will be subject to the same confidentiality undertaking.
The Recipient will not disclose or discuss the contents of the RFP document with
any officer, employee, consultant, director, agent, or other person associated or
affiliated in any way with Bank or any of its customers or suppliers without the
prior written consent of Bank.
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Bank of Baroda
6. Disclaimer
Subject to any law to the contrary, and to the maximum extent permitted by law,
Bank and its directors, officers, employees, contractors, representatives, agents,
and advisers disclaim all liability from any loss, claim, expense (including, without
limitation, any legal fees, costs, charges, demands, actions, liabilities expenses or
disbursements incurred therein or incidental thereto) or damage (whether
foreseeable or not) (“Losses”) suffered by any person acting on or refraining from
acting because of any presumptions or information (whether oral or written and
whether express or implied), including forecasts, statements, estimates, or
projections contained in this RFP document or conduct ancillary to it whether or
not the Losses arises in connection with any ignorance, negligence, casualness,
disregard, omission, default, lack of care, immature information, falsification or
misrepresentation on the part of Bank or any of its directors, officers, employees,
contractors, representatives, agents, or advisers.
7. Recipient Obligation to Inform Itself

The Recipient must apply its own care and conduct its own investigation and
analysis regarding any information contained in the RFP document and the
meaning and impact of that information.
8. Evaluation of Offers
Each Recipient acknowledges and accepts that the Bank may, in its sole and
absolute discretion, apply whatever criteria it deems appropriate in the selection of
organisations, not limited to those selection criteria set out in this RFP document.
The issuance of RFP document is merely an invitation to offer and must not be
construed as any agreement or contract or arrangement nor would it be construed
as any investigation or review carried out by a Recipient. The Recipient
unconditionally acknowledges by submitting its response to this RFP document that
it has not relied on any idea, information, statement, representation, or warranty
given in this RFP document.
9. Errors and Omissions

Each Recipient should notify the Bank of any error, fault, omission, or discrepancy
found in this RFP document but not later than seven business days prior to the due
date for lodgment of Response to RFP.
10. Acceptance of Terms
A Recipient will, by responding to the Bank’s RFP document, be deemed to have

accepted the terms as stated in this RFP document.
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Bank of Baroda
Section - II
1. Existing Setup
Bank of Baroda with network of over 3202 branches spread all across the country.
2. Requirements
Bank of Baroda desires to select a Bidder for supply of 117 Desktop Note Sorting
Systems (15000-20000 Notes Per Hour) at various centers as per list hereunder.
List of Centres where such Systems are required is enclosed. (Annexure V)
Bidder who is interested in participating in this RFP must fulfill the eligibility criteria
mentioned under Section -IV and also in a position to comply with the technical
specifications of Desktop Note Sorting Systems (15000-20000 Notes Per Hour)in
Appendix D-I.
Apart from the above the Bidder must also agree to all our terms & conditions
mentioned under Section – V
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Bank of Baroda
Section - III
1. Project & Objective:
Bank of Baroda desires to select a Bidder for supply of 117 Desktop Note Sorting
Systems (15000-20000 Notes Per Hour), at its branches located across the
country.
2. Scope of work & delivery of service:
The scope includes design, supply, installation, commissioning and testing and
servicing these Systems for a period of 4 years after the expiry of the warranty
period of -3-years of Desktop Note Sorting Systems (15000-20000 Notes per
Hour), the Bidder shall deliver the service with the following scope:
1. Bidder should be capable of providing all the equipments that are specified
under the Technical Specifications given in Annexure D-I.
2. The system must be capable of upgrading at a later stage as and when
required by the Bank, for complying with the requirements of RBI, free of
cost or any other charges.
3. The selected Bidder should supply the Desktop Note Sorting Systems (15000-
20000 Notes Per Hour) at specified branches across the country.
4. The Systems should be supplied, installed and commissioned satisfactorily at
all locations with in the stipulated period.
5. The system shall be maintained all the times to comply with RBI specification
relating to Bank Note Authentication and Fitness Parameters.
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Bank of Baroda
Section - IV
Eligibility Criteria:
Eligibility Criteria for Selection of Bidder for supply of Desktop Currency Note
Sorting Systems (15000-20000 Notes Per Hour)
Sr. No Eligibility Criteria Supporting documents

1.A Interested reputed Indian/International Authorisation letter from the
Manufacturers/Principals are required to submit principals for the purpose.
their Technical offer.
1.B Duly authorized representative of Principals in
India may also purchase the tender documents
on behalf of their principals on production of a
letter of authorization from their principals. Only
one tender shall be submitted, either by the
duly authorized representative or by the
principal.
A self-certified letter in
i. Should be in Currency Note Sorting compliance of the Terms &
Systems Business, at least for a period of conditions.
last five years.
ii. Should have made Net Profits during last Copy of the last three years
three financial years. audited financial statements
iii. ISO 9001:2000 certification for
manufacturing facility from where the Copy of ISO certification
equipments will originate.
iv. Minimum average turnover out of Indian
operations should be not less than Rs.
seven crores from Currency Note Sorting
Copy of the last three years
Systems as per last three years audited
financial statement (2007-08, 2008-09 audited financial statements
and 2009-10).
v. Should have Supplied at least 200 similar List of banks in India to whom
Systems of the model being tendered to similar model of equipment with a
Banks in India(Including RBI) capacity of 15000-20000 notes
per hour have been supplied
during last three years (2007-08
to 2009-10).
vi. Should have satisfactorily completed one with details and clients certificate
work of ` 16 crores or two work of ` 10
crores each or three works of ` 8 crores each
during the past three years (up to 30th Sept.
2010)
vii. Should have direct support offices in India. A self-certified letter in

compliance
viii. Bidder should accept the local cheques /
pay order payable at Baroda for the A self Certified letter in
Payment compliance.
ix. No generic call centre or telephonic
support is accepted. No Franchisee support A self Certified letter in
is acceptable to the Bank either. compliance.
[
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Bank of Baroda
x. Each Bidder will have to install at his cost, A self certified letter in
the Desktop Sorting, of the model compliance.
tendered, at a designated place in Baroda,
on stipulated date for conducting a
technical bench mark test for a minimum
period of 7 working days to prove and
establish the capacity and capability of the
system as indicated by them in the RFP
document. These test data will be used for
technical evaluation of the tender.
xi. The Bidder should have full fledged service Detailed Service setup in India
set-up in India for the specified job to clearly indicating the capability to
ensure quality of service. Details of the render on site service for the
service setup of the tenderer shall form installed machines Also availability
part of Techno-Commercial bid. of technically qualified personnel
in India.
2 While a call centre is acceptable for logging A self certified letter to be

support requirements, support must be submitted
provided on site by a qualified engineer as
stated above.
3 Banking is 24 hours service oriented sector and A self certified letter to be
hence any technical problem should be resolved submitted.
within maximum of 48 hours of call reported
which includes time for procuring spare parts
also (refer clause 11.3 relating to warranty
also).
To provide the logistics of spares
OEM/Partner should stock adequate spares of all available in warehouses and policy
items supplied. of stocking the spares.
Please note that all the documents requested should be arranged in the same
order as mentioned in the Checklist.
Please note that any response which does not provide any / all of the
above information in the specified formats shall be liable to be summarily
rejected.
For any further clarifications you may contact the following officer:
Name: Rajeev Srivastava

Phone No: +912652361398
Email: currencychest.ho@bankofbaroda.com
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Bank of Baroda
Section – V
TERMS & CONDITIONS FOR THE SELECTION OF BIDDER FOR SUPPLY,INSTALLATION,

TESTING AND COMMISSIONING (SITC) of DESKTOP NOTE SORTING SYSTEMS (15000-20000
NOTES PER HOUR)
GENERAL TERMS
The terms and conditions presented are indicative in nature and not exhaustive.
Bidders should note that these conditions and the responses are expected to form
the basis of the contract between Bank of Baroda and the Bidder.
1. Information Provided
The RFP document contains statements derived from information that is believed
to be reliable at the date obtained but does not purport to provide all of the
information that may be necessary or desirable to enable an intending contracting
party to determine whether or not to enter into a contract or arrangement with
Bank of Baroda in relation to the provision of services. Neither Bank of Baroda nor
any of its employees, agents, contractors, or advisers gives any representation or
warranty, express or implied as to the accuracy or completeness of any
information or statement given or made in this RFP document. Neither Bank of
Baroda nor any of its employees, agents, contractors, or advisers has carried out
or will carry out an independent audit or verification or due diligence exercise in
relation to the contents of any part of the RFP document.
2. For Respondent Only

The RFP document is intended solely for the information of the party to whom it is
issued (“the Recipient” or “the Respondent”) and no other person or organization.
3. Costs Borne by Respondents

All costs and expenses incurred by Recipients / Respondents in any way associated
with the development, preparation, and submission of responses, including but not
limited to attendance at meetings, discussions, demonstrations, testing etc. and
providing any additional information required by Bank of Baroda, will be borne
entirely and exclusively by the Recipient / Respondent.
4. Errors and Omissions:
Each Recipient should notify Bank of Baroda of any error, omission or discrepancy
found in this RFP document or seek any clarification on the RFP document or part
thereof not later than five business days prior to the last date for submission of
bids.
5. Standards:
All standards to be followed will adhere to Bureau of Indian Standards (BIS)
specifications or other acceptable standards.
6. Language of Tender
The Tender prepared by the Bidder, as well as all correspondence and documents
relating to the Tender submitted by the Bidder and supporting documents and
printed literature shall be in English language only.
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Bank of Baroda
7. Formats of Bids:
The Bidders should use the formats prescribed by the Bank in the RFP for
submitting both technical and commercial bids.
The Bank reserves the right to ascertain information from the banks and other
institutions to which the Bidders have rendered their services for execution of
similar projects.
8. Timeframe
The following is an indicative timeframe for the overall selection process. Bank of
Baroda reserves the right to vary this timeframe at its absolute and sole discretion
should the need arise. Changes to the timeframe will be relayed to the affected
Respondents during the process.
RFP Issuance Date 24/01/2011

Pre-Bid Meeting 11/02/2011 at 1st Floor,
Estate Management Department,
Baroda Corporate Center Plot No C 26
BKC Bandra East Mumbai 400 051 @3.00
P.M.
Last Date for submission of bids 18/02/2011 at 03.00 P.M.

Technical Bid Opening 18/02/2011 at 04.00 P.M.
9. Submission of Tender:
The Tender should be submitted in sealed covers each in the following manner:-
a. Envelope No.1 : (EMD)
b. Envelope No.2 : “Technical Proposal for the selection of the Bidder for supply,
installation, testing and commissioning (SITC) of Desktop Note Sorting Systems
(15000-20000 Notes per Hour)” (2 sets-original &
duplicate).
c. Envelope No.3 : “Commercial Proposal for the selection of the Bidder for supply,
installation, testing and commissioning (SITC) of Desktop Note Sorting Systems
(15000-20000 Notes per Hour)” (2 sets-original &
duplicate).
All the above -3- envelops to be put in one single envelope duly sealed and super scribed as
“Tender for SITC of Desktop Note Sorting Systems (15000-20000 Notes per
Hour)” addressed to General Manager Operations & Services, Head Office Vadodara
and shall be submitted to Bank of Baroda,1st Floor, Estate Management
Department, Baroda Corporate Centre, Plot No. C-26 BKC, Bandra (E), Mumbai-
400 051.
Only one model, which meets the specification, needs to be quoted in the Tender.
If it is found that the Bidder quotes more than one model and they have not
specified which particular model quoted by them needs to be considered, then the
whole Tender submitted by the Bidder is liable to be rejected.
Only one submission of response to RFP by each Bidder will be permitted.

Format for Technical specifications of Desktop Note Sorting Systems (15000-20000
Notes Per Hour) are enclosed as Appendix D-I.
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Bank of Baroda
The Bidders shall submit the proposals properly filed so that the papers are not
loose. All the pages of the proposals including documentary proofs should be
numbered as “ Page ____(current page) of _____(Total pages)” and be signed by
authorized signatory (except literatures, datasheets and brochures). The current
page number should be a unique running serial number across the entire proposal.
In case of delay or non-delivery of Tenders, the Bank will not assume any
responsibility. Mere response to the RFP will not entitle nor confer any right on the
Bidders for supply/sale to the Bank.
10.Compliance to the Bank’s all terms and conditions:
Bidder has to submit a letter of undertaking along with the Tender that
they will abide by all the terms and conditions stated in RFP
The OEM / Principal, will have the responsibility of the equipments supplied through
the partner and should take the responsibility in case of any sales / service support
issue arises at any point of time for which Separate under taking is to be obtained
from the OEM and enclosed with technical Tender document.
The Bidder should be in a position to supply the Systems as per the requirement of
the Bank of Baroda, Head Office, Baroda.
The Bank will have the right to decide on the configuration of the Systems and the
quantity thereof to be ordered.
The Systems to be provided should be field- upgradeable in terms of Bank’s

requirements and RBI guidelines / requirements.
Conditional Tenders shall be summarily rejected.
11.Late Tender submission policy:
Tenders received after due date and time shall be summarily rejected.
Bank of Baroda shall not be responsible for any late receipt of Tender for any
reason whatsoever.
12.Validity of Tender:
The Tender will remain valid and open for evaluation according to the terms for a
period of 90 days from the date the Tender submission date closes.
13.Request for Information:
Recipients are required to direct all communications related to this RFP, to the
General Manager (Operations & Services), 6th Floor, Suraj Plaza-I, Sayajiganj -
390 005.
All questions relating to the RFP, technical or otherwise must be in writing only to
the Nominated Point of Contact. Bank’s response, if any, shall be through Bank’s
website www.bankofbaroda.com/tender, till submission of Tenders.
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Bank of Baroda
Bank of Baroda will not answer any communication initiated by Bidder later than
five business days prior to the last date for lodgment of Tender. However, Bank of
Baroda in its absolute discretion may seek, but under no obligation to seek,
additional information or material from any Bidder after the Tender closes and all
such information and material provided must be taken to form part of that Tender.
Bidder should invariably provide details of their email address(es) as responses will
only be provided to the Bidder via e-mail.
If Bank in its absolute discretion deems that the originator of the question will gain
an advantage by a response to a question, then bank reserves the right to
communicate such response to all Bidders participating in the RFP evaluation
process.
14.Evaluation of Tender:
The Technical Proposal will be evaluated only for those Respondents who are
fulfilling the eligibility criteria as given under Section IV.
Each Bidder qualifying shall be further evaluated on the basis of bench mark
testing as specified in Annexure D-I. Such testing shall be crucial in the final
selection of Bidders.
During evaluation of the Tenders, the Bank, at its discretion, may ask the Bidder
for clarification in respect of its Tender. The request for clarification and the
response shall be in writing, and no change in the substance of the Tender shall be
sought, offered, or permitted.
The Bank reserves the right to accept or reject any Tender in whole or in parts
without assigning any reason thereof.
The Bank’s decision will be final and the Bank will not entertain any
correspondence in this regard.
15.Validity of Rate Contract:

The Rate Contract with selected Bidder will be valid up to a period of Twelve
months for SITC of Desktop Note Sorting Systems (15000-20000 Notes Per Hour)
The Bank may at its discreation vary the quantity of systems to be procured by 15
per cent.
Fall Clause
If the selected Bidder reduces its price or sells or offers to sell the rate contracted
goods under similar items and conditions as in the rate contract, at a price lower
than the rate contracted price to any person or organization during the currency of
the rate contract, the rate contract price will be automatically reduced for all
subsequent supplies under the rate contract, with effect from the date from which
such offer or sale was made to the outsider and the rate contract will be amended
accordingly.
16.Notification
Bank of Baroda will notify the Respondents as soon as practicable about the
outcome of the TENDER evaluation process, including whether the Respondent’s
TENDER response has been accepted or rejected. Bank of Baroda is not obliged to
provide any reasons for any such acceptance or rejection.
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Bank of Baroda
17.Authorised signatory:
The selected Bidder shall indicate the authorized signatories who can discuss and
correspond with the bank, with regard to the obligations under the contract.
The selected Bidder shall submit at the time of signing the contract, a certified
copy of the extract of the resolution of their Board, authenticated by Company
Secretary, authorizing an official or officials of the company or a Power of Attorney
copy to discuss, sign agreements/contracts with the Bank. The Bidder shall furnish
proof of signature identification for above purposes as required by the Bank.
18.Bank of Baroda reserves the right to:
Reject any / all responses received in response to the RFP.

Waive or Change any formalities, irregularities, or inconsistencies in
proposal format delivery.
Extend the time for submission of the Tender.
Share the information/ clarifications provided in response to Tender by any
Bidder, with any other Bidder(s) /others, in any form.
Cancel the Tender at any stage, without assigning any reason whatsoever.
19. Cancellation of contract and compensation:

The Bank reserves the right to cancel the contract of the selected Bidder and recover
expenditure incurred by the Bank on the following circumstances. The Bank would provide 30
days notice to rectify any breach/ unsatisfactory progress:
I. The selected Bidder commits a breach of any of the terms and

conditions of the RFP/contract.
II. The selected Bidder becomes insolvent or goes into liquidation
voluntarily or otherwise.
III. The progress regarding execution of the contract, made by the
selected Bidder is found to be unsatisfactory.
IV. If the delivery of Desktop Currency Note Sorting Machine is delayed
by more than two weeks from the due date of delivery / If deductions
on account of penalty exceeds more than 5% of the total contract
value.
V. If the selected Bidder fails to complete the due performance of the
contract in accordance with the agreed terms and conditions.
VI. An attachment is levied or continues to be levied for a period of 7 days
on the selected Bidder.
20.No Legal Relationship

No binding legal relationship will exist between any of the Recipients /
Respondents and Bank of Baroda until execution of a contractual agreement.
21.Disqualification:
Any form of canvassing/lobbying/influence/query regarding short listing, status etc

will be a disqualification.
22.Force Majeure:
In case the selected Bidder is prevented from performing any of his obligations
under this proposal by reason of any cause beyond its reasonable control, such as
fire, earthquake, riot, strike, war etc. the time for performance shall be extended
Confidential 15
Bank of Baroda
until the operation or such cause has ceased, provided the party affected gives
prompt notice any such factors or inability to perform, resumes performance as
soon as such factors disappear or are circumvented.
If under this clause the Bidder is excused performance of any obligation for a
continuous period of ninety (90) days, then the Bank may at any time hereafter
while such performance continues to be excused, terminate this agreement
without liability, by notice in writing to the other.
23.Arbitration:
In the event of a dispute or difference of any nature whatsoever between Bank and
the Bidder during the course of the assignment arising as a result of this proposal,
the same will be settled through the process of arbitration conducted by a sole
Arbitrator appointed by the Bank. Arbitration will be carried out at Bank's office
that placed the order. The provisions of Arbitration and Conciliation Act 1996 shall
apply to the Arbitration proceeding.
24.Indemnity:
The Bidder shall indemnify, protect and save the Bank against all claims, losses,
damages, costs, expenses, action suits and other proceedings, resulting from
infringement of any patent, trade marks, copyrights etc. by the Bidder. The Bidder
shall always remain liable to the Bank for any losses suffered by the Bank due to
any technical error and negligence or fault on the part of the Bidder and the Bidder
also indemnifies the Bank for the same in respect of the hardware and software
supplied by him by executing an instrument to the effect on a Non-Judicial stamp
paper that Bank may sustain on account of violation of patent, trademarks etc. by
the Bidders.
25.Confidentiality:
The Bidder shall keep confidential any information obtained under the contract and
shall not divulge the same to any other person without consent in writing by Bank
of Baroda. In case of non-compliance of the confidentiality agreement, the
contract is liable to be cancelled by Bank of Baroda. Further, Bank of Baroda shall
have right to regulate Bidder staff.
26.Publicity:
The Bidder shall not advertise or publicly announce that he is undertaking work for
Bank of Baroda without written consent of Bank of Baroda. In case of non-
compliance of this clause the Bidder will be debarred for participating any future
tender / contract for a period of three years.
27.Variation:
Bank of Baroda may at any time during the contract require the Bidder to revise
the Equipment, Services or Supplies including Completion Date. In an event of
such nature, Bank of Baroda will request the Bidder to state in writing the effect
such variation that will have on the work schedule. The Bidder shall furnish these
details, in writing, in two weeks from the receipt of such request.
28.Applicable Law and Jurisdiction of Court:

The Contract with the selected bidder shall be governed in accordance with the
Laws of India for the time being in force and will be subject to the exclusive
jurisdiction of Courts at Baroda (with the exclusion of all other Courts).
Confidential 16
Bank of Baroda
29.Disclaimer:
Subject to any law to the contrary, and to the maximum extent permitted by law,
Bank of Baroda and its directors, officers, employees, contractors, agents, and
advisers disclaim all liability from any loss claim, expense (including, without
limitation, any legal fees, costs, charges, demands, actions, liabilities expenses or
disbursements incurred therein or incidental thereto or damage (whether
foreseeable or not) suffered by any person acting on or refraining from acting
because of any presumptions/ information (whether oral or written and whether
express or implied information, including forecasts, statements, estimates, or
projections contained in this tender document or conduct ancillary to it whether or
not the losses or damage arises in connection with any negligence, omission,
default, lack of care or misrepresentation on the part of Bank of Baroda or any of
its directors, officers, employees, contractors, agents, or advisers.
30.1 SECURITY DEPOSIT:
The selected Bidder shall keep interest free deposit of 2 % of the accepted tender
amount with the Bank for a period of 3 months.
31. PENALTY AND LIQUIDATED DAMAGES:
31.1 The selected Bidder shall be liable to pay Penalty of ` 5 Lakh (` Five Lakh
only) per week or part thereof for delay in not adhering to the time schedules.
31.2 If the selected Bidder fails to complete the due performance as per this RFP,
the Bank reserves the right to terminate the contract and recover Liquidated
Damages @0.5% of the contract value per week or part thereof, subject to a
maximum of 10% of contract value.
31.3 Both the above Liquidated Damages and Penalty are independent of each
other and leviable applicable separately and concurrently.
32.4 The Liquidated damages are not applicable in case the delay is for reasons
attributable to the Bank and Force Majeure. However it is the responsibility of the
selected Bidder to prove that the delay is attributed to Bank and Force Majeure.
The decision taken by Bank in this regard shall be final and selected Bidder shall
not dispute the same.
31.5 If the selected Bidder fails to perform its obligation as per this RFP then the
Bank reserves the right to get the balance work executed by another service
provider as per choice of Bank and selected Bidder shall be liable to bear the
expenditure which the Bank may incur to carry out bidding process for the
execution of balance work and its completion.
Confidential 17
Bank of Baroda
32. Service Level and Non disclosure Agreement:
The selected Bidder will execute an Agreement with the Bank, in the format as
acceptable to the Bank, with in 30 days from the letter of indent issued by the
Bank which shall include all the services and terms and conditions of the Services
to be extended as detailed in this RFP.
Confidential 18
Bank of Baroda
Section - VI
Commercial Terms & Conditions
1 Earnest Money Deposit (EMD):
Earnest Money Deposit of ` 20 Lakhs* (Rupees twenty Lakhs only) has to be

submitted by way of Demand Draft / Banker's Cheque / Pay Order drawn in favour
of "Bank of Baroda" payable at Baroda or Irrevocable Bank Guarantee (excluding
Bank of Baroda ) as per format enclosed issued by a Nationalized Bank in India .
Earnest Money Deposit will not carry any interest.
The Earnest Money Deposit of unsuccessful Bidders will be refunded subsequently

after the allotment of work.
The Ernest Money Deposit / Bank Guarantee shall be termed as Security Deposit
for awarded work, and will be released on application from the contractor, after
the contractor has discharged all his obligations including those arising during the
period of warranty and on furnishing a fresh guarantee for an amount of equal to
the quoted all inclusive maintenance contract each per annum as security deposit
for the fulfillment of service contract condition. The Bank Guarantee shall be valid
for the entire contract period.
Earnest Money Deposit should be kept in a separate sealed envelope and to be

delivered along with the RFP responses.
The Earnest Money Deposit will be forfeited if:
The Bidder withdraws his Tender before processing of the same.

The Bidder withdraws his Tender after processing but before acceptance of
“Letter of appointment” to be issued by the Bank
The selected Bidder withdraws his Tender before furnishing Bank
Guarantee / Security Deposit as required under this RFP.
The bidder violates any of the provisions of the terms and conditions of this
RFP specification.
In case the selected Bidder fails to deposit Security Deposit / Bank
Guarantee.
2 Submission of commercial quotes:
Commercial quote should be submitted as per format of Appendix- C in sealed

envelop.
1. The prices shall be quoted in INR only as on Delivery Duty Paid basis
for delivery at final destination, suitably and securely packed,
transportation by sea / air, rail and/or road including multiple handling
in India and shall include all taxes, duties, local levies and any other
terminal charges in the country of manufacture and/or country of
shipment, freight till the destination, insurance, clearing etc. The above
price shall also include charges towards installation, testing and
commissioning.
Confidential 19
Bank of Baroda
2. The prices quoted for supply of equipment shall be deemed to have

included all taxes, duties, local levies, charges for labour, transport,
insurance for transit, shipment, packing, freight from the factory to
the destination site, handling, loading, Unloading, clearing, installation,
testing and commissioning charges, workmen compensation and third
party liability etc till the work is finally handed over to the Bank. If the
Tenderer fails to include such taxes and duties in the tender, no claim
thereof will be entertained by the Bank afterwards.
3. The prices shall be firm and binding without any escalation whatsoever
for the entire period of contract.
4. Prices shall include cost of system modification and upgradation of
software for any new design/denomination of banknote that may be
introduced in future. The modifications/ upgradation shall be based on a
set of generic security features either machine-readable or not for which
no payment shall be made separately.
3 Evaluation of Commercial quotes
L1 (Lowest Bidder) will be arrived on the basis of - 7 – (Seven) Years TCO (i.e.
Price of 3 Years Warranty + 4 Years AMC Rate). – As mentioned in Appendix C
L1 will be arrived on the basis of total cost of all the equipment required as
specified in commercial sheet.
4 Place of Order
The Bank will place the orders and delivery installation and commissioning shall be
at the branches located across the country as specified in the order. Bidder shall
make necessary arrangements for processing the purchase orders, including
Road Permit etc. if any.
5 Transportation and Insurance:
All the costs should include cost, insurance and freight (c.i.f). However, the
Bidder has the option to use transportation and insurance cover from any eligible
source. Insurance cover should be provided by the Bidder till the acceptance of the
equipments by Bank. The Bidders should also assure that the goods would be
replaced with no cost to Bank in case insurance cover is not provided.
6 Pre-shipment Inspections:
Bank of Baroda reserves the right, but not any obligation, to undertake a pre-
shipment inspection of the complete central system in a factory test
environment. For this purpose, Bank of Baroda's personnel may visit the
factory site at cost of the Bank. Manufacturers test certificate shall be
mandatory for each machine /system
7 Delivery:
The Desktop Note Sorting Systems should be delivered within 60 days from the
date of purchase order, at each of the specified branches.
The selected Bidder shall have to pay penalty to Bank of Baroda @ 1% of the
contract value inclusive of all taxes, duties, levies etc., per week or part thereof,
for late delivery beyond due date of delivery, to a maximum of 5%. If delay
Confidential 20
Bank of Baroda
exceeds two weeks from due date of delivery, Bank of Baroda reserves the right to
cancel the entire order.
If penalty exceeds the maximum of 5%, Bank may de-list the Bidder from
participating any of the Bank’s tender in future for a period of two years.
Bidder shall be responsible for ensuring proper packing, delivery and receipt of the
systems at the site(s). Sealed packs will be opened in the presence of Bank of
Baroda officials
Any component which has not been delivered or if delivered is not operational, will
be deemed/treated as non-delivery thereby excluding the Bank from all payment
obligations under the terms of this contract. Partial delivery of products is not
acceptable and payment would be released as per terms only after full delivery and
installation.
8 Installation and Commissioning :
Installation at the specified branches, including unpacking of cartons/ boxes, will

be the responsibility of the Bidder. Bidder will have to install and commission the
system and hand it over to Bank for acceptance testing within six working days of
the Bank from the date of delivery of the system each specified branches.
Bidder shall have to pay penalty to the Bank @ 1% of the contract value per day
or part thereof subject to maximum of 5%, for delay in installation and
commissioning, if the delay is caused owing to reasons attributable to the Bidder.
The Bank reserves the right to shift the Desktop Note Sorting Systems setup to
new location/s and warranty / AMC will continue to be in force at the new location.
9 Documentation:
9.1 The selected Bidder shall supply all necessary documents to the
Bank without any additional cost. These documents shall be in
English and shall comprise three sets of prints. All documents
supplied shall be marked as “SECRET’.
9.2 The documents to be furnished shall be as follows: -
a. Operation and maintenance instructions/manuals and descriptive

literature wherever applicable shall be supplied along with the
equipment, centre- wise/branch-wise.
b. Control / safety circuit diagrams with various set parameters duly
marked
c. User manual etc. for the application software along with the
software in C.D. form shall also be provided by the selected Bidder.
The documents shall be furnished within one month after signing the
contract. All documents, manuals, catalogues and information furnished by the
selected Bidder shall become the property of the Bank.
Confidential 21
Bank of Baroda
10 Training:
The selected Bidder shall provide training to officials of Bank of Baroda branches
where the system is installed as also as and when upgraded/modified. The training
should cover hands-on training up to a comfort level of user. Including proper and
trouble identifying, trouble shooting and routine maintenance training will have to
be provided at Bank's premises or external sites acceptable to the Bank, at
Bidder's cost.
11 Warranty:
11.1 The entire system/equipment/sub assemblies etc. shall have warranty

for its proper operation, performance and output as specified in the
Tender technical specifications, and shall be free from defective
material and workmanship and any shortfall/defect that may appear/be
detected within 36 months from the date of site acceptance, which in
the opinion of the Bank has arisen from bad design, material and/or
workmanship, shall upon intimation to the selected Bidder, be made
good at the selected Bidder's own risk within 30 days. The selected
Bidder further guarantees that the Contract work shall be new and
based on proven and established technology and shall be suitable for
Indian conditions.
11.2 During the said warranty of 36 months, the selected Bidder shall
without any extra cost, carry out all routine and special
maintenance of the Desktop Sorting Machines and attend to any
difficulties/defects that may arise in the operation of the system.
11.3 If the selected Bidder does not commence the rectification either
by repair or replacement of such machines and puts back the systems
into regular operation within 2 days in metros/state capitals, 3 days in
district headquarters and 5 days in other areas, on account of any
breakdown due to machine failure/ repairs/ settings, a penalty at the
rate of ` 2000/- per day from the date of reporting will be imposed and
deducted from the security deposit. If the selected Bidder fails to
rectify the defect within a reasonable time, the Bank may at its option,
rectify the defects at the selected Bidder’s expense. The Bank shall, in
such a case, deduct from payment due to the selected Bidder the
expenses incurred by the Bank for remedy of such defects without
prejudice to the other rights of the Bank under this RFP.
11.4 The defective or replaced parts shall be returned to the selected Bidder
upon request and at his cost and responsibility. The Bank will,
however, render such assistance in the matter as will expedite the
same.
11.5 If the selected Bidder on account of the defects and/or repairs replaces
certain items by changing the design or materials, such change
shall not reduce the performance of the equipment as per the technical
specification.
11.6 The issue of acceptance certificate/inspection certificate/approval by
the Bank shall in no way relieve the selected Bidder from the provisions
of this clause.
11.7 This warranty shall remain valid upon shifting/transfer of machine from
the place of original supply and installation to any other location at the
discretion of the Bank.
Confidential 22
Bank of Baroda
12 Single point of contact for Support:

Bidder has to provide details of single point of contact viz. designation, address,
email address, telephone /mobile No. for Hardware, Software & Peripherals
supplied to the bank. Escalation matrix for support should also be provided with full
details as per appendix E.
The Bidder should have local service support office in India. The Bidders who are
not having the service support centers in India will not be considered,
13 Payment Terms: - Payment terms will be as follows:

70% of the total cost on delivery & successful commissioning of the Systems
at each of the branch, separately.
20% of total cost after one month of successful installation and satisfactory
functioning after successful completion of Site Acceptance Test (SAT).
Balance amount of 10% will be released after one month of completion of
warranty period and against a Performance Bank Guarantee of any
Scheduled Bank, other than Bank of Baroda, for 4 years and one month (i.e.
one month beyond the AMC period).
Warranty period would be reckoned from the date of successful

commissioning of the last systems of each lot of the order.
The Bank will pay invoices within a period of 15 days from the date of receipt of
undisputed invoices. Any dispute regarding the invoice will be communicated to
the selected Bidder within 15 days from the date of receipt of the invoice. After the
dispute is resolved, Bank shall make payment within 15 days from the date the
dispute stands resolved.
14 Annual Maintenance Contract (AMC) after expiry of warranty period:
The Bidder shall enter into an AMC agreement with the Bank, at the discretion of
the Bank, after the expiry of warranty period to support the Desktop Note Sorting
Systems for a minimum period of –4- (four) years at the rate quoted in
“Commercial Proposal”.
The AMC charges shall be payable yearly.
15 Maintenance:
Bidder shall carry out preventive maintenance at least once in quarter in
consultation with the banks team during the warranty period as well as the
subsequent AMC period. Preventive Maintenance will include replacement of worn-
out parts, checking through diagnostic software etc.
In case RBI introduces a Certification of such systems on periodic basis, the
selected Bidder shall have the responsibility to maintain the systems to comply
with their terms and conditions. Failing to comply with the certification
requirements shall mean non-maintenance of the Systems and attract a penalty of
` 2000 per day for each such system till the same is made compliant or is
replaced.
In case equipment is taken away for repairs, the Bidder shall provide a
standby equipment (of equivalent configuration), so that the work of the
Bank is not affected.
The Bidder shall give an undertaking that sufficient quantity of spares will be kept
as stock during the warranty/AMC period at their office.
***********************
Confidential 23
Bank of Baroda
APPENDIX- A
Following documents are to be enclosed, in the same order, while submitting

Technical Bid in response to the RFP
Page No. of
Sr. Particulars (Ensure whether the following have been
Yes No your
No. enclosed)
Response
1 Self Certified letter of unconditional acceptance of all Terms &
Conditions
2 If submitting technical bid as a partner - letter of authorisation from the
OEM.
3 If submitting technical bid as a partner - letter from OEM regarding the
unconditional acceptance of terms and condition as regards to support for
their products during warranty and subsequent AMC period if
Partner fails to do so
4 Copies of valid ISO 9001:2000 certifications for the products for which the
technical bid submitted
5 Documentary proof relating to being in Desktop Note Sorting Systems
business at least for a period of last 5 years.
6 Self certified letter that branches/offices to log calls for support only with
direct support offices.
7 Documentary evidence of satisfactory completion of Project. (With
details like name of institutions, contact person, Telephone Nos) and the
locations where the similar model of Desktop Note Sorting Systems are
installed, supplied and supported including client certificate.
8 Self certified letter certifying - having technically qualified engineers at all
locations, who have expertise to install and support.
9 Self certified letter that any technical problem would be resolved within
specified period of call reported (including time for procuring spare parts).
10 Self certified letter to be submitted for meeting the delivery schedule and
accepting the penalty / Liquidated Damages clause along with the copy of
the respective OEM's confirming to adhere the delivery schedules.
11 Audited copies of the financial statements of last 3 years. i.e for 2007-08,
2008-09 & 2009-2010*
12 *Self certified copies of financial statements for the financial year ended
31-03-2010, if yet to be audited
13 Audited copies of the financial statements of last 3 years i.e for 2007-08,
2008-09 & 2009-2010*, of the principal (OEM) whose Systems / Products
are quoted. (not applicable for OEM supplying Peripherals)
14 *Self certified financial statements of the principal (OEM) whose
Systems/ Products are quoted, for the financial year ended 31-03-2010, if
yet to be audited. (not applicable for OEM supplying Peripherals)
15 Compliance Certificate as per Appendix D
16 Details of Technical Specifications as per appendix D
17 Escalation Matrix (Appendix E)
18 Soft copy of Technical Bid on CD along with Original Set Only.
Confidential 24
Bank of Baroda
APPENDIX- B
Particulars to be provided by the Bidder with technical proposal –
Details to Page No.

No Particulars be of your
furnished Response
by the to
bidder indicated
1 Name of the Bidder
2 Year of establishment and constitution.

Certified copy of “Partnership Deed” or
“Certificate of Incorporation/commencement of
business”, Memorandum of Association, Articles
of Association should be submitted as the case
may be.
3 Location of Registered office /Corporate office
and address.
4 Mailing address of the Bidder.
5 Names and designations of the persons
authorized to make commitments to the Bank.
6 Telephone and fax numbers of contact persons.
7 E-mail addresses of contact persons.
8 Details of:
Description of business and business
background
Service Profile & client profile
Domestic & Int’l presence
Alliance and joint ventures
9 Whether the Bidder is in to Desktop Note
Sorting Systems manufacturing / Supplier
business, if yes then mention the period
(evidence to be enclosed).
Whether the consulting process conforms to
ISO standards and if so, furnish details of
compliance.
10 Gross annual revenue of the bidder (not of the Figures to be
group) indicated
From the
Year 2007-2008 Financial
Year 2008-2009 Statements
Year 2009-2010*
(Copy of audited financial statements for above
years to be submitted)
(Self certified copies of financial statements for
the financial year ended 31-03-2010, if yet to
be audited).
Confidential 25
Bank of Baroda
Details to Page No.

No Particulars be of your
furnished Response
by the to
bidder indicated
11 Net Profit of the bidder (not of the group) Figures to be
Year 2007-2008 indicated
Year 2008-2009 From the
Year 2009-2010* Financial
(Copy of audited financial statements for above Statements
years to be submitted)
(Self certified copies of financial statements for
the financial year ended 31-03-2010, if yet to
be audited).
12 Information relating to litigation pending before
any arbitrator or otherwise any litigation during
the last 5 years
Declaration:
1. We confirm that we will abide by all the terms and conditions contained in the
RFP.
2. We hereby unconditionally accept that Bank can at its absolute discretion apply
whatever criteria it deems appropriate, not just limiting to those criteria set out in
the RFP, in short listing of Bidders.
3. All the details mentioned by us are true and correct and if Bank observes any
misrepresentation of facts on any matter at any stage, Bank has the absolute right
to reject the proposal and disqualify us from the selection process.
4. We confirm that this response, for the purpose of short-listing, is valid for a
period of ninety days, from the date of expiry of the last date for submission of
response to RFP.
5. We confirm that we have noted the contents of the RFP and have ensured that
there is no deviation in filing our response to the RFP and that the Bank will have
the right to disqualify us in case of any such deviations.
Place:
Date :
Seal & Signature of the
Bidder
Confidential 26
Bank of Baroda
APPENDIX- C
FORMAT FOR COMMERCIAL BID
TENDER DOCUMENT FOR SUPPLY, INSTALLATION, TESTING, COMMISSIONING AND

MAINTENANCE OF 117 Nos. of DESK TOP NOTE SORTING MACHINES
Type of Machine (Model/Brand name):----------------------------------------------
Model No. & Make (Brand Name)

SI. o.
1. Basic Price of machine per unit. : `
2. Taxes, Insurance, Freight etc. per unit : `
3. Total cost, (Sl.No.1+Sl. No.2) per unit : `
4. Total cost, (Sl. No. 3x117) : `
5. AMC per unit, after warranty period of 36 months from : `
date on installation (Comprehensive charge for
1 year excluding Service Tax as applicable)
Service Tax on AMC is payable separately as per norms
prevailing at the time of invoicing.
Per Unit Year wise
1 1st Year after completion of warranty period = Y1
nd
2 2 Year after completion of warranty period = Y2
3 3rd Year after completion of warranty period = Y3
th
4 4 Year after completion of warranty period = Y4
Total
6. AMC for 117 machines (Comprehensive. : `
charge for 4 years excluding Service Tax )
Service Tax on AMC is payable separately as per norms
prevailing at the time of invoicing.(Sl. No. 5x 117)
7. Total Cost of Ownership (SI.No. 4+SI. No. 6 : `
The above rates shall remain firm for acceptance up to 90 days from the last date for
submission of the Tender, in case our bid is accepted.
Terms & Conditions:
• All the commercial value should be quoted in Indian Rupees.

• Bank will deduct applicable TDS, if any, as per the law of the land.
• Further, we confirm that we will abide by all the terms and conditions mentioned in the
Request for Proposal document.
Place:
Date: Seal & Signature of the Bidder
Confidential 27
Bank of Baroda
APPENDIX –D – Compliance Sheet & Technical specifications
Compliance Certificate
(On Company’s letter Head)
To Date:
General Manager,
(Operations & Services),
Bank of Baroda,
Head Office, Suraj Plaza I
Sayaji Ganj Vadodara
Gujarat 390 005
Dear Sir,
Ref: -
1. Having examined the Request for Proposal (RFP) including all appendix, the receipt of
which is hereby duly acknowledged, we, the undersigned offer to provide the end to end
services in conformity with the said RFP and in accordance with our proposal and the
schedule of Prices indicated in the Price Bid and made part of this bid.
2. If our Bid is accepted, we undertake to deliver the equipment within the scheduled time
lines.
3. We confirm that this offer is valid for ninety days from the last date for submission of RFP
to the BANK (RFP closing date).
4. This Bid, together with your written acceptance thereof and your notification of award,
shall constitute a binding Contract between us.
5. We undertake that in competing for and if the award is made to us, in executing the
subject Contract, we will strictly observe the laws against fraud and corruption in force in
India namely “Prevention of Corruption Act 1988”.
6. We agree that the Bank is not bound to accept the lowest or any Bid that the Bank may
receive.
7. We have not been barred/black-listed by any regulatory / statutory authority and we have
the required approval to be appointed as a service provider to provide the services to
Bank.
8. We shall observe confidentiality of all the information passed on to us in course of the
tendering process and shall not use the information for any other purpose than the current
tender.
9. In case our Bid is accepted then we shall allow Reserve Bank of India or their
representatives to inspect our record pertaining to the services to be provided to the
Bank under this RFP.
Seal & Signature of the bidder

Phone No.:
Fax:
E-mail:
Place:
Date:
Confidential 28
Bank of Baroda
APPENDIX D-I
Technical Specifications
Description of the No. of Rated Capacity

Machines Pockets/
Structure
Desk Top Note Minimum (15000-20000
Sorting notes per hour) in
(4 + 1)
Machines (NSMs) sorting mode.
Machine Requirements
The Desk Top Note Sorting Machines should be among the best machines
available in the market with the following attributes.
i) The size of the notes of various denominations varies between 63
mm -73 mm(width) and 137 mm -177 mm (length).
ii) Each of the existing denomination in circulation has different designs and has
different features and each denomination has in turn different series / designs.
The machine shall be capable of processing all denominations and all series of
bank notes currently in circulation. All these banknotes are printed on banknote
paper by dry off- set and intaglio process with different security features. The
sorting machines should be able to test bank notes by a set of cameras/ sensors
fixed in the system for checking the authenticity of notes. While processing bank
notes, the reading of the camera/ sensor has to be compared by the machine
with the standards set in the software of the system for authentication of
banknotes. The following properties must be checked by the system during
processing:
• Format consisting of denomination, size, orientation/ position, infrared
character of tears, holes, missing parts and edger.
• Thickness of paper to detect multiple, overlapping items, tape etc.
• Magnetic character of inks
• Conductivity of security thread.
• Fluorescence presence/ Phosphorescence presence.
The machine must be able to sort the notes into ATM fit/ fit / unfit / reject /
suspect / forged notes after checking authenticity of banknotes. Broad
parameters on which the machine has to classify the notes as
clean notes are as under:
i. The note is clean i.e. not soiled, discolored, tainted etc.
ii. The note does not contain more than one figure graffiti i.e. scribbling.
iii. The note does not contain large number of pinholes in the
watermark area.
Confidential 29
Bank of Baroda
iv. Any note containing holes/ tears other than pinholes,

v. The note does not contain any tears or tapes.
vi. The note does not have any missing portion.
Sufficient reserve space and provision shall be provided for adding additional
sensors/ devices to process banknotes of new designs / new denomination,
including polymer notes, which may be introduced by RBI in future. The sensors
should be capable of detecting machine-readable features, which may be
incorporated in the banknotes by RBI in future.
The Desk Top Sorting System shall allow setting the limits and tolerances for
each of the aforesaid parameters through control Panel/Keypad. Without calling
for any manual adjustment/replacement/change of sensors. Adjustment in the
location and position of sensor if required shall be done automatically for
different levels of fitness Sorting features on a continuous adjustment scale. The
Sensors should be capable of detecting machine-readable features. The machine
should be able to accept parameters for calibration as per RBI/Banks requirement
as may be decided from time to time. The machines should be able to accept
parameter calibration as per Bank's requirement as may be decided from
time-to-time. The machines should be capable of being calibrated/upgraded
involving software upgradation to authenticate new security feature which
may be incorporated in future. The machine should have the facility to access
to set/change limits and tolerances to be managed by passwords/chip cards
and for graded access to use the system by various levels of users
Capacity, consistency and reliability

The machine will undergo a stress test at specified currency chests/ branches
to determine the capability of the machine to sort and count accurately for 7
days period for a minimum of 30 hours. The dates and the place specified
currency chests/branches would be intimated to the tenderers subsequently. It
will be the responsibility of the supplier to bring their sorting machines to the
specified currency chests/branches at their cost.
The stress test will be conducted in the presence of the representative of
the tenderer of the machine. The test results will have to be jointly signed by the
representative of the tenderer along with the representative of the Bank of
Baroda. The details of the stress test will be shared with the tenderers before the
procurement.
Stacking compartments:
There shall be separate sets of compartments for ATM fit issuable / non-issuable
Confidential 30
Bank of Baroda
(i.e. soiled) and reject / suspect notes. After the notes are processed, sorted
notes should go to the respective compartments.
User Interface and MIS Reports

The machine should have user interface with printer attached, display with
Function / Menu keys, interface to cash / vault management system and to host
computer / server through Bank’s LAN / WAN. The machine should have an
arrangement of alert alarm indication in the form of beep and / or blinker, when
stacker is full.
The machine should generate various types of reports such as Balance
Report/ Customer Report/ Operator Report/ Difference Report/Reject Report/
Jam Recovery Report/ /Machine Report/Supervisory Report.
Software
The operating software shall be suitable for Windows NT or its upgraded version
for
network environment and shall be configurable. The operation, configuration and
settings shall be menu driven. The software shall not call for any special
qualification or special programming knowledge for the operator. The software
shall provide for separate levels of password protection for operator, supervisor
and service engineer.
The tenderers are advised to furnish complete details about the software that
they
propose to supply. The basic process data captured from the microprocessor shall
not be available for addition / corrections / alternations by any person. All the
process data for a period of at least one year shall be indexed and stored in the
machine for easy and efficient retrieval.
The brief guideline on Note Authentication and Fitness Sorting Parameters as

laid down by RBI is as follows:
Introduction
a) A fit note is a note that is genuine, sufficiently clean to allow its denomination
to be readily ascertained and thus suitable for recycling. An unfit note is a note
that is not suitable for recycling because of its physical condition or belongs to a
series that has been phased out by Reserve Bank of India. All the fitness
parameters are to be evaluated individually. A note must pass all the fitness
parameters to be considered fit for recycling. These parameters provide the
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minimum standards for cash handling machines used by banks (hereinafter

called 'the machine'). Notes can only be recycled/reissued if they are
evaluated as genuine and fit according to these parameters. Authenticity
check is a perquisite for fitness sorting. Fitness Sorting can be done only in
case of genuine notes. The machines shall be able to identify and separate
suspected counterfeits and notes which are unfit for circulation in terms of
these standards in a reliable and consistent fashion. As and when the Reserve
Bank of India decides to phase out a specific series (issue) of a specific
denomination of notes, the machine shall sort all the phased out notes as unfit,
irrespective of their physical condition.
b) Applicability:
These parameters are applicable to machines operated by banks, either
directly by their staff. These machines can be of any of the following:
(i) Machines which check the authenticity and fitness of notes, i.e. note processing
machines / note sorting machines, and
(ii) Machines which check only the authenticity of notes, i.e. note
authentication machine. All these machines shall classify the individual notes
as either genuine or suspect.
c) Authenticity Check :
The machines shall perform authenticity check with reference to the features of
genuine notes as disclosed by the Reserve Bank of India from time to time. Any
note, which is not found to be having all the features of a genuine note, shall be
classified by the machine as suspect.
d) Fitness Sorting:
As a part of fitness sorting, notes with any visual or physical defects are to be
sorted as unfit as per criteria set out in table 1.
Table 1 : Sorting Criteria
Sr. Features Criteria
No.
1 Soiling General distribution of dirt across the entire note
2 Limpness Structural deterioration resulting in a marked Lack of stiffness.
3 Dog-ears Corner folds
4 Tears Lengthwise and crosswise cuts
5 Holes Holes of a specific diameter
6 Stains Localized concentration of dirt
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7 Graffiti Deliberate graphic alteration of the note

8 Crumples Multiple random folds
9 Decolouration Lack of ink on part or whole of the note, e.g. a washed note
10 Folds Folds reducing the length or width of the note

11 Repairs Note repaired using adhesive tape / paper / glue
i) Soiling:
Soling refers to the general distribution of dirt across the entire note or in some
patterns. It is a measure of the loss of reflectivity from the unprinted areas due
to dirt, ageing (yellowing), wear and extraneous markings and includes
decolouration due to ageing, excessive folding wear and other wearing. Soiling
increases the optical density and decreases the reflectance of the notes. Notes
exceeding the soiling levels set out in Table 2 shall be sorted as unfit. Both the
obverse and the reverse of the
note shall be checked for soiling.
Table 2: Soiling Levels

Sr. No. Denomination Maximum Density Minimum Filters
difference Reflectance
1 Rs.5 0.07 85% Yellow
2 Rs.10 0.07 85% Yellow
3 Rs.20 0.06 87% Yellow
4 Rs.50 0.06 87% Yellow
5 Rs.100 0.05 90% Cyan
6 Rs.500 0.04 93% Cyan
7 Rs.1000 0.03 95% Cyan
ii) Limpness:
Limpness relates to structural deterioration or wear resulting in a marked lack of

stiffness in t he note paper. Notes with a very low stiffness shall be sorted as
unfit. Notes with very low stiffness of paper, i.e. with paper which is worn out in
circulation or mechanically mutilated shall be sorted out as unfit. Detectors for
paper quality shall be adapted to the same level as for soiling.
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iii) Dog – Ears:
Notes with dog-ears with an area of more than 130 mm2 and a minimum length
of the smaller edge greater than
10 mm shall be sorted as unfit. Chipped notes shall also be sorted as unfit.
iv) Tears:
Notes exhibiting at least one tear at the edge shall be classified as those having
tears. Notes with tears larger than those indicated in Table 3 shall be sorted as
unfit.
Table 3 : Tears
Sr. No. Directions Width Length
1 Vertical 4 mm 8 mm
2 Horizontal 4 mm 15 mm
3 Diagonal * 4 mm 18 mm
* Measured by drawing a straight line from the peak of the tear to the edge of the
note where the tear begins (rectangular projection), rather than measuring the
length of the
tear itself.
v) Holes:
This refers to notes with at least one visible hole. Notes with holes with area
exceeding
10 mm2 shall be sorted as unfit.
vi) Stains:
Stains are visible markings which that are not part of the feature of a note. Notes
shall be detected as unfit if localized – i.e. with limited extension - stain can be
recognized on its surface. In case the total area covered by stains exceeds 500
mm2, the note shall be sorted as unfit. A note with a single stain covering an area
of more than 200 mm2 shall
sorted as unfit. Both the obverse and the reverse of the note shall be checked for
stains.
vii) Graffiti:
Graffiti refers to deliberate graphic alteration of the note with for example,
figures or letters. Fitness sorting criteria in case of graffiti shall be the same as
those for stains.
Both the obverse and the reverse of the note shall be checked for graffiti.
viii) Crumples/Folds:
Crumpled/Folded notes shall be sorted as unfit if the folds result in reduction

of the original note in length or width greater than 5 mm.
ix) Decolouration:
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Notes affected by decolouration shall be sorted as unfit if the ink is partially or

wholly missing from its surface. Both the obverse and the reverse of the note
shall be checked for decolouration.
x) Repair:
A repaired note is created by joining parts of the same note together, for
example, by using extraneous matter such as tape, paper or glue. Notes with the
following types of repairs shall be sorted as unfit:
• Repairs covering an area greater than 100 mm2; or

• Thickness of the extraneous matter 50 ηm or more; or
• Width of the extraneous matter 10 mm or more; or
• Length of the extraneous matter 10 mm or more.
Mutilated, Imperfect and Mismatched Notes :
A mutilated note is note, of which a portion is missing or which is composed of more

than two pieces. An imperfect note is a note, which is wholly or partially, obliterated,
shrunk, washed, altered or indecipherable but does not include a mutilated note. A
mismatched note is a note, which has been formed by joining a half note of any one
note to a half note of another note. Such notes shall be classified as unfit.
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APPENDIX D2–
TECHNICAL BID
DESK TOP NOTE SORTING MACHINE
Sl. Details Remarks

No. by
tenderer
TECHNICAL SPECIFICATION OF MACHINE
1 Model- Desk top – Technology must be image based
2 No.s of Stackers
3 No.s of Reject Stacker
4 Process Speed – _ _ _ per/hr for diverse sorting parameter
5 Feeding Capacity – Input Notes: Size

(a) Range of Width mm
(b) Range of length mm
(c) Transport speed m/sec.
6
Travel path should be straight
7 First Note recognition

8 Denomination sorting
9 Fitness sorting: The machines shall perform the following fitness
sorting functions:
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a Notes with any visual or physical defects are to be

sorted as unfit as per the criteria set out in Table below:
Sl. No. Feature Criteria

1. Soiling General distribution of dirt across the
entire note.
2. Limpness Structural deterioration resulting in a

marked lack of stiffness.
3. Dog-ears Corner folds
4. Tears Lenghtwise and crosswise cuts
5. Holes Holes of a specific diameter
6. Stains Localised concentration of dirt
7. Graffiti Deliberate graphic alteration of the note
8. Crumples Multiple random folds
9. Decolouration Lack of ink on part or whole of the note,

e.g. a washed note.
10. Folds Folds reducing the length or width of the

note.
11. Repairs Note repaired using adhesive

tape/paper/glue.
b Soiling: Notes exceeding the soiling levels

set out in following Table shall be sorted as unfit. Both the
obverse and the reverse of the note shall be checked for
soiling.
Soiling levels:
Sl.No. Denomination Maximum Minimum Filters
Density Reflectance Difference
1. Rs.5 0.07 85% Yellow
2. Rs.10 0.07 85% Yellow
3. Rs. 20 0.06 87% Yellow
4. Rs. 50 0.06 87% Yellow
5. Rs.100 0.05 90% Cyan
6. Rs.500 0.04 93% Cyan
7. Rs.1000 0.03 95% Cyan
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c Limpness: Notes with a very low stiffness shall be sorted as unfit.

Notes with very low stiffness of paper, i.e. with paper which is
worn out in circulation or mechanically mutilated shall be sorted
out as unfit. Detectors for paper quality shall be adapted to the
same level as for soiling.
d Dog-Ears: Notes with dog-ears with an area of more than

130 mm² and a minimum length of the smaller edge greater
than 10 mm shall be sorted as unfit. Chipped notes shall also
be sorted as unfit.
e Tears: Notes exhibiting at least one tear at the edge shall be

classified as those having tears. Notes with tears larger than
those indicated in the following table shall be sorted as unfit.
Tears
Sl.No. Direction Width Length

1. Vertical 4 mm 8mm
2. Horizontal 4 mm 15mm
3. Diagnol* 4 mm 18mm
* Measured by drawing a straight line from the peak of the
tear to the edge of the note where the tear begins (rectangular
projection), rather than measuring the length of the tear itself.
f Holes: Notes with holes(at least one visible hole) with area
exceeding 10 mm² shall be sorted as unfit.
g Stains: Notes shall be detected as unfit if localized - i.e. with
limited extension – stain can be recognised on its surface. In case
the total area covered by stains exceeds
500 mm², the note shall be sorted as unfit. A note with a single
stain covering an area of more than 200 mm² shall be sorted as
unfit. Both the obverse and the reverse of the note shall be
checked for stains.
h Graffiti: Fitness sorting criteria in case of graffiti shall be the

same as those for stains. Both the obverse and the reverse of the
note shall be checked for graffiti.
i Crumples/Folds: Crumpled / folded notes shall be sorted as unfit

if the folds result in reduction of the original note
in length or width greater than 5 mm.
j Decolouration: Notes affected by decolouration shall be sorted

as unfit if the ink is partially or wholly missing from its surface.
Both the obverse and the reverse of the note shall be checked for
decolouration.
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k Repair: A repaired note is created by joining parts of the same

note together, for example, by using extraneous matter such
as tape, paper or glue. Notes with the following types of
repairs shall be sorted as unfit:
• Repairs covering an area greater than 100 mm²; or
• Thickness of the extraneous matter 50 µm or more;
or
• Width of the extraneous matter 10 mm or more; or
•Length of the extraneous matter 10 mm or more
l Mutilated, Imperfect and Mismatched Notes:

A mutilated note is note, of which a portion is missing or which is
composed of more than two pieces. An imperfect note is a note,
which is wholly or partially, obliterated, shrunk, washed, altered
or indecipherable but does not include a mutilated note. A
mismatched note is a note, which has been formed by joining a
half note of any one note to a half note of another note. Such
notes shall be classified as unfit.
10 Orientation sorting
11 Batching Arrangement
12 Possibility of upgradation of software as per RBI directive
13 The technology must be image based.
14 User interface machine should have attached printer, display
with function, menu keys, external display for count of notes
at no extra cost.
15 Printer interface facility must be provided free of cost
16 Operated at Standard power supply
17 Voltage stabiliser should be provided, if it is not inbuilt, free of
cost.
18 Sorting in terms of denomination, facing, orientation and fitness
19 The Machine must detect and sort mutilated Physical

damages, soiled, scotch tape, Corner fold, tear, hole, missing
corner etc.
20 The Machine should have first note detection Capability or have

suitable Programme to upgrade
21 Machine must detect and sort counterfeit Notes
22 Machine should have software upgradation Facility to make
changes
23 Machine should have LCD graphic mode Digital display of
information with value / Nos. of Notes
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Bank of Baroda
24 The Note Sorting Machines offered by the tenderers shall sort the
Currency Notes as per Note Authentication and Fitness Sorting
Parameters set out by Reserve Bank of India (RBI) from time to
time. The machines shall be able to identify and separate
suspected counterfeits and notes which are unfit for circulation in
terms of these standards in a reliable and consistent fashion. As
and when the Reserve Bank of India decides to phase out a
specific series (issue) of a specific denomination of notes, the
machines shall sort all the phased out notes as unfit,
irrespective of their physical condition.
25 The machines shall perform authenticity check with reference to

the features of genuine notes as disclosed by the Reserve Bank of
India from time to time. Any note which is not found to be having
all the features of a genuine note shall be classified by the machine
as suspect.
26 Warranty (3 years, unconditional)
.
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Bank of Baroda
APPENDIX –E
ESCALATION MATRIX
Name of Company :
Delivery Related Issues
Sr. Name Designation Full Phone Mobile Fax email

No Office No No address
Address
First level Contact
Second level Contact (If
response not recd in 24
Hours)
Regional / Zonal Head(If

Hours)
Country Head(If response

not recd in One week)
Service related Issues
Sr. Name Designation Full Phone Mobile Fax email

No Office No No address
Address
First level of Support
Second level Contact (If
Hours)
Regional / Zonal Head(If

Hours)
Country Head(If response

not recd in 48 Hours)
Any change in designation, substitution will be informed by us immediately.
Signature
Name of representative
Designation
Company Seal
End of Document
Bank of Baroda,
General Manager
Operations & Services
Head Office Vadodara
*******************************
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Bank of Baroda
Annexure I
Proforma for Bank Guarantee In Lieu Of Earnest Money Deposit
(To be submitted on non judicial stamp paper of appropriate value purchased in the
name of the issuing Bank)
This deed of guarantee made this day of two thousand between

(name of Banker) having its registered office at_____(Place) and one
of its local office at _____(hereinafter referred to as the Surety) and Bank of Baroda, a
body Corporate, incorporated under the Banking Companies (Acquisition and Transfer of
undertaking) Act, 1970 having its Head Office at Mandvi, Baroda and Corporate Office at
Baroda Corporate Centre, c-26, G-Block, Bandra Kurla Complex, Bandra-E, Mumbai- 400
051 and branch official in India at various location (hereinafter referred to as the Bank).
WHEREAS (Bidder’s name hereinafter referred to as ‘Bidder’) a Company registered

under and having its registered office at is bound to deposit
with the Bank by way of earnest money for ` ___lakh in connection with its Tender for
design, supply, installation, commissioning and testing of Desktop Sorting Machines at
locations, specified by the Bank (anywhere in India within the Bank of Baroda premises
/other premises) and the specifications and terms and conditions enclosed therein.
WHEREAS the Bidder as per clause _ _ _ _ _ _ _ _ _ _ _ _ _ Instructions to Bidders has

agreed to furnish a Bank Guarantee valid up to________instead of deposit of earnest
money in cash.
NOW THIS WITNESSETH:
1. That the Surety in consideration of the above Tender made by the Bidder to the
Bank hereby undertakes to guarantee payment on demand without demur to the
Bank the said amount of ` ___ lakh within one week from the date of receipt of the
demand from the Bank on presentation of this deed of guarantee, which the
Bidder is bound to deposit with the Bank by way of earnest money in connection
with his Tender.
2. This guarantee shall not be affected by any infirmity or irregularity on the part of
the Bidder or by the dissolution or any change in the constitution of the Bank,
Bidder or the Surety.
3. The Bank shall be eligible to make any claim under this guarantee if the
Bidder after submitting his Tender, rescinds from his offer or modifies the terms
and conditions thereof in a manner not acceptable to the Bank or
expresses his unwillingness to accept the order after the Bank has decided to
place order with the Bidder for the supply of the Desktop Sorting Machines. The
Banks’ decision in this regard shall be final and binding.
Confidential 42
Bank of Baroda
4. The Surety shall not and cannot revoke this guarantee during its currency except
with previous consent of the Bank in writing.
5. Notwithstanding anything contained in the foregoing, the Surety’s liability under

the guarantee is restricted to` ____ lakh.
6. This guarantee shall remain in force and effective upto__________ and shall expire
and become ineffective on intimation thereof being given to the Surety by the
Bank in which event this guarantee shall stand discharged.
7. The Surety will make the payment pursuant to the demand notice issued by the
Bank, notwithstanding any dispute that may exist or arise between the Bidder and
the Bank or any other person.
8. Any forbearance, act or omission on the part of the Bank in enforcing any of the
conditions of the said tender or showing of any indulgence by the Bank to the
Bidder shall not discharge the Surety in any way and the obligations of the
Surety under this guarantee shall be discharged only on the intimation thereof
being given to the Surety by the Bank.
9. Notwithstanding anything contained hereinabove, unless a demand or claim

under this guarantee is made on the Surety in writing on or before
__________ the Surety shall be discharged from all liabilities under
guarantee thereafter.
10. The Surety has the power to issue this guarantee under its Memorandum and
Articles of Association and the person who is hereby executing this deed has the
necessary powers to do so under the Power of Attorney granted to him by the
Surety.
SIGNED AND DELIVERED For and on behalf of

For and on behalf of above named Bank. (Banker’s Name and Seal)
Branch Manager
(Banker’s seal)
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Bank of Baroda
Annexure II
Proforma of Bank Guarantee for Security Deposit
(To be submitted on Non-judicial stamp paper of appropriate value purchased in the

name of the issuing bank)
No. Date
To:
The General Manager

(Operations & Services)
Bank of Baroda
Head Office,
6th Floor,
Suraj Plaza –I,
Sayaji Ganj,
Baroda , Gujarat-390 005
Dear Sir
In consideration of your agreeing to accept the security deposit of ` ___ lakh

furnishable to you by Messrs (hereinafter referred to as “the Contractor”) in
terms of their contract with you for supply, installation, testing,
commissioning of Desktop Sorting Systems for the Bank's Office buildings at
locations specified by the Bank(anywhere in India within the Bank of Baroda
premises /other premises), as per their Tender No. dated and General
Conditions of Contract and other tender documents relating thereto subject to the
conditions and alterations mutually agreed upon the set
forth or referred to in your Contract No. dated in the form of guarantee
from us in the manner hereinafter contained, we (Name of the Bank) do hereby
covenant and agree with you as follows :
1. We undertake to indemnify you and keep you indemnified from time to time to
the extent of ` ___ lakh against any loss or damage caused to or suffered by or
that may be caused to or suffered by you by reason of any breach or breaches on
the part of the Contractor of any of the terms and conditions contained in the said
Contract and in the event of the Contractor making any default or default in
carrying out any of the work under the said Contract or otherwise in the
observance and performance of any of the terms and conditions relating thereto in
accordance with the true intent and meaning thereof, we shall forthwith on
demand pay to you such sum or sums not exceeding in total the said sum of `
___ lakh as may be claimed by you as your losses and/or damages, costs,
charges or expenses by reason of such default on the part of the Contractor.
2. Notwithstanding anything to the contrary, your decision as to whether the

Contractor has made any such default or defaults and the amount or amounts to
which you are entitled by reasons thereof will be binding on us and we shall not be
entitled to ask you to establish your claim or claims under this Guarantee but will
pay the same forthwith on your demand without any protest or demur.
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Bank of Baroda
3. This guarantee shall continue and hold good until it is released by you on the
application by the Contractor after expiry of the relative guarantee period of the
said Contract and after the contractor had discharged all his obligations under the
said Contract and produced a certificate of due completion of the work under the
said contract and submitted a “No Demand Certificate”, provided always that this
guarantee shall in no event remain in force after the day of without
prejudice to your claim or claims arisen and demanded from or otherwise notified to
us in writing before the expiry of six months from the said date which will be
enforceable against us notwithstanding that the same is or are enforced after the
said date.
4. Should it be necessary to extend this guarantee on account of any reason

whatsoever, we undertake to extend the period of this Guarantee on your
request till such time as may be required by you. Your decision in this respect
shall be final and binding on us.
5. You will have the fullest liberty without effecting this guarantee from time to time to
vary any of the terms and conditions of the said contract or extend the time of
performance of the Contractor or to postpone for any time or from time to time
any of your rights or powers against the Contractor and either to enforce or
forbear to enforce any of the terms and conditions of the said Contract and we
shall not be released from our liability under this guarantee by the exercise of
your liberty with reference to matters aforesaid or by reason of any time being
given to the Contractor or any other forbearance, act or omission on your part or
any indulgence by you to the Contractor or by any variation or modification of the
said contract or any other act, matter or things whatsoever, which under the law
relating to sureties would but for the provisions hereof have the effect of so
releasing us from our liability hereunder provided always that nothing herein
contained will enlarge our liability hereunder beyond the limit of ` _ _ _ lakh as
aforesaid.
6. This guarantee shall not in any way be affected by your taking or varying or
giving up any securities from the Contractor or any other person, firm or
company on its behalf or by the winding up, dissolution, insolvency or death as the
case may be, of the Contractor.
7. In order to give full effect to the guarantee herein contained you shall be entitled to
act as if we were your principal debtors in respect of all your claims against the
Contractor hereby guaranteed by us as aforesaid and we hereby expressly waive all
our rights of surety-ship and other rights, if any, which are in any way
inconsistent with any of the provisions of this guarantee.
8. Subject to the maximum limit of our liability as aforesaid, this guarantee will cover all
your claim or claims against the contractor from time to time arising out of or in
relation to the said contract and in respect of which your claim in writing is
lodged on us before expiry of six months from the date of expiry of this
guarantee.
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Bank of Baroda
9. Any notice by way of demand or otherwise hereunder may be sent by special

courier, telex, fax or registered post to our local address as aforesaid and if sent by
post, it shall be deemed to have been given when the same has been posted.
10. This guarantee and the powers and provisions herein contained are in addition to and
not by way of limitation of or substitution for any other guarantee or
guarantees heretofore given to you by us (whether jointly with others or alone)
and now existing uncancelled and that this guarantee is not intended to and shall not
revoke or limit such guarantee or guarantees.
11. This guarantee shall not be affected by any change in the constitution of the
contractor or us nor shall it be affected by any change in your constitution or by
any amalgamation or absorption thereof or therewith but will enure to the benefit of
and be available to and enforceable by the absorbing or amalgamated
company or concern.
12. Any forbearance, act or omission on the part of the Bank in enforcing any of the
conditions of the said tender or showing of any indulgence by the Bank to the
Bidder shall not discharge the Surety in any way and the obligations of the Surety
under this guarantee shall be discharged only on the intimation thereof being
given to the Surety by the Bank.
13. This guarantee is irrevocable during the period of its currency and shall not be
revoked without your previous consent in writing.
14. We further agree and undertake to pay you without demur the amount demanded by
you in writing notwithstanding any difference or dispute or controversy that may
exist or arise between you and contractor or any other person.
15. Notwithstanding anything contained herein above our liability under this
guarantee is restricted to `___ lakh. Unless a written claim is lodged on us for
payment under this guarantee within six months from the date of expiry, including
extensions if any, of this guarantee all your rights under the guarantee shall be
forfeited and we shall be deemed to have been released and discharged from all
liabilities thereunder, irrespective of whether or not the original guarantee is
returned to us.
16. We have power to issue this guarantee in your favour under the Memorandum
and Articles of Association of our Bank and the undersigned has full power to
execute this Guarantee under the Power of Attorney granted to him by the Bank.
SIGNED AND DELIVERED

(For & on behalf of the above named Bank) For & on behalf of
(Banker’s Name & Seal)
BRANCH MANAGER
(Banker’s Seal)
Address
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Bank of Baroda
Annexure III
Proforma of Bank Guarantee for last stage Payment

To:
The General Manager

(Operations & Services)
Bank of Baroda
Head Office,
6th Floor,
Suraj Plaza –I,
Sayaji Ganj,
Baroda , Gujarat-390 005
Dear Sir
In consideration of your agreeing to pay towards the last stage of payment to

(give address) hereinafter
referred as The Contractor) a sum of INR as per annexure (INR only) as and by way of
performance guarantee in terms of para __________ of the tender document and in
terms of contract dated with you (hereinafter referred to as
The Contract) for supply and installation of Desktop Sorting Systems on our agreeing to
furnish you with our guarantee in the manner hereinafter contained and agree with you as
follows :
1. We, Bank, having our Registered Office at and local

office at hereby undertake to indemnify you and keep you indemnified to
the extent and against all losses and damages that may be caused to or
suffered by you in relation to the fourth stage payment to be made by you to the
Contractor as aforesaid by reason of any default or for carrying out any works or
discharging any obligation under the said contract or otherwise in the observance
and performance of any of the terms and conditions relating thereto in accordance
with the true intent and meaning thereof and in the event of any default or defaults
on the part of the Contractor as aforesaid we shall forthwith on demand and
without demur pay to you any sum or sums not exceeding the sum of INR as per
annexure ( INR only) as may be claimed by you to be due from the
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Contractor by way of refund of fourth stage payment or any portion or otherwise as your
losses and/or damages, costs, charges or expenses by reason of such default or
defaults on the part of the Contractor as aforesaid.
2. Notwithstanding anything to the contrary, your decision as to whether the

Contractor has made any such default or defaults and the amount or amounts to
which you are entitled by reasons thereof will be binding on us and we shall not be
entitled to ask you to establish your claim or claims under this Guarantee but will
pay the same forthwith on your demand without any protest or demur.
3. This guarantee shall continue and hold good until it is released by you on the
application by the Contractor after expiry of the relative guarantee period of the
said Contract and after the contractor had discharged all his obligations under the said
Contract and produced a certificate of due completion of the work under the said
contract and submitted a “No Demand Certificate”, provided always that this
guarantee shall in no event remain in force after the day of * as per annexure
without prejudice to your claim or claims arisen and demanded from or otherwise
notified to us in writing before the expiry of six months from the said date which
will be enforceable against us notwithstanding that the same is or are enforced after
the said date.
4. Should it be necessary to extend this guarantee on account of any reason

whatsoever, we undertake to extend the period of this Guarantee on your request till
such time as may be required by you. Your decision in this respect shall be final and
binding on us.
5. You will have the fullest liberty without effecting this guarantee from time to time to
vary any of the terms and conditions of the said contract or extend the time of
performance of the Contractor or to postpone for any time or from time to time any of
your rights or powers against the Contractor and either to enforce or forbear to
enforce any of the terms and conditions of the said Contract and we shall not be
released from our liability under this guarantee by the exercise of your liberty with
reference to matters aforesaid or by reason of any time being given to the
Contractor or any other forbearance, act or omission on your part or any
indulgence by you to the Contractor or by any variation or modification of the said
contract or any other act, matter or things whatsoever, which under the law
relating to sureties would but for the provisions hereof have the effect of so
releasing us from our liability hereunder provided always that nothing herein
contained will enlarge our liability hereunder beyond the limit of INR as per
annexure (INR only) as aforesaid.
6. This guarantee shall not in any way be affected by your taking or varying or giving up
any securities from the Contractor or any other person, firm or company on its behalf
or by the winding up, dissolution, insolvency or death as the case may be of the
Contractor.
7. In order to give full effect to the guarantees herein contained you shall be entitled to
act as if we were your principal debtors in respect of all your claims against the
Contractor hereby guaranteed by us as aforesaid and we hereby expressly waive all
our rights of surety-ship and other rights, if any, which are in any way
inconsistent with any of the provisions of this guarantee.
Confidential 48
Bank of Baroda
8. Subject to the maximum limit of our liability as aforesaid, this guarantee will cover all
your claim or claims against the contractor from time to time arising out of or in
relation to the said contract and in respect of which your claim in writing is lodged on
us before expiry of six months from the date of expiry of this guarantee. Any notice
by way of demand or otherwise hereunder may be sent by special courier, telex, fax
or registered post to our local address as aforesaid and if sent by post, it shall be
deemed to have been given when the same has been posted.
9. This guarantee and the powers and provisions herein contained are in addition to and
not by way of limitation of or substitution for any other guarantee or
guarantees heretofore given to you by us (whether jointly with others or alone) and
now existing un-cancelled and that this guarantee is not intended to and shall not
revoke or limit such guarantee or guarantees.
10. This guarantee shall not be affected by any change in the constitution of the
contractor or us nor shall it be affected by any change in your constitution or by
any amalgamation or absorption thereof or therewith but will ensure to the benefit of
and be available to and enforceable by the absorbing or amalgamated company or
concern.
11. This guarantee shall come into force from the date of issue of the guarantee and
shall not be revoked by us whether before its coming into force or any time during its
currency without your previous consent in writing.
12. We further agree and undertake to pay you the amount demanded by you in
writing irrespective of any dispute or controversy between you and contractor.
13. Notwithstanding anything contained herein above our liability under this guarantee is
restricted to INR as per annexure (INR only). Unless a written claim is
lodged on us for payment under this guarantee within six months, from the date of
expiry, or such extended date, if any, all your rights under the guarantee shall be
forfeited and we shall be deemed to have been released and discharged from all
liabilities thereunder, irrespective of whether or not the original guarantee is
returned to us.
14. We have power to issue this guarantee in your favour under the Memorandum and
Articles of Association of our Bank and the undersigned has full power to execute this
Guarantee under the Power of Attorney to him by the Bank.
For & on behalf of

(Banker’s Name)
BANCH MANAGER
(Banker’seal)
Address
Confidential 49
Bank of Baroda
Annexure IV
Profoma for Bank Guarantee for AMC

The undersigned,
Bank, having its registered office in address
taking into consideration:
That M/s.
address hereinafter called the suppliers have received from Bank of Baroda at
site address hereinafter called the buyers, an
order for the supply of Annual Maintenance Services for its Desk Top Sorting System No.
.
That the buyers require from the suppliers a bank guarantee for a sum of INR
(in words) as a security for the due fulfilment by the suppliers for their contractual
obligations in this respect:
declares:
hereby to guarantee irrevocably and unconditionally up to a maximum amount of

INR (in words) the due fulfilment by the suppliers of their obligations in this
regard, and consequently undertakes to pay to the buyers on their first written demand, all
that which the buyers declare the suppliers are due to them in this respect, such with due
observance of the above maximum amount.
This guarantee will remain valid up to and including date(end of period).

Claims, if any, must have been received by the undersigned on that date at the
latest, at the address: (address of issuing bank / branch.)
Not withstanding anything contained hereinabove, our liability under this guarantee is
restricted to INR (in words). This bank guarantee expires on
Date_. Unless a claim or demand is received by us at issuing bank/branch
address , in writing on or before
(claim period up to date), all rights of the buyers under the said guarantee shall be
forfeited and we shall be released and discharged from all our liabilities there under:
The confirmation of the guarantee may be obtained from our Controlling Office of the
issuing bank at address .
Place:
Date:
Confidential 50
Bank of Baroda
Annexure V
Centre wise Requirement of NSM

No. Of
S.No. zone Centre NSM
1 BOJ ANGUL 1
2 BOJ BHUBANESHWAR 1
3 BOJ KATIHAR 1
4 BOJ MUZAFFARPUR 1
5 BOJ PATNA 1
6 EASTERN ZONE Imphal 1
7 EASTERN ZONE Shilong 1
8 GREATER MUMBAI ZONE MUMBAI 3
9 GUJARAT OPERATIONS AHMEDABAD 1
10 GUJARAT OPERATIONS ANAND 2
11 GUJARAT OPERATIONS BARODA 2
12 GUJARAT OPERATIONS BHARUCH 1
13 GUJARAT OPERATIONS DOHAD 1
14 GUJARAT OPERATIONS GANDHIDHAM 1
15 GUJARAT OPERATIONS GODHRA 1
16 GUJARAT OPERATIONS HALOL 1
17 GUJARAT OPERATIONS JAMNAGAR 1
18 GUJARAT OPERATIONS JUNAGADH 1
19 GUJARAT OPERATIONS LUNAWAD 1
20 GUJARAT OPERATIONS MORBI 1
21 GUJARAT OPERATIONS PALANPUR 1
22 GUJARAT OPERATIONS RAJKOT 2
23 GUJARAT OPERATIONS SANTARAMPUR 1
24 GUJARAT OPERATIONS SURAT 7
25 GUJARAT OPERATIONS VERVAL 1
26 MAHARASHTARA GOA AURAGABAD 1
27 MAHARASHTARA GOA DHULIA 1
28 MAHARASHTARA GOA JALGAON 1
29 MAHARASHTARA GOA KOLHAPUR 1
30 MAHARASHTARA GOA LATUR 1
31 MAHARASHTARA GOA NAGPUR 3
32 MAHARASHTARA GOA Pandharpur 1
33 MAHARASHTARA GOA PUNE 1
34 MP & CHHTATISGARH AMBIKAPUR 1
35 MP & CHHTATISGARH BHOPAL 1
36 MP & CHHTATISGARH DURG 1
37 MP & CHHTATISGARH INDORE 3
38 MP & CHHTATISGARH JAGDALPUR 1
39 MP & CHHTATISGARH RAIPUR 1
40 MP & CHHTATISGARH RATLAM 1
41 NORTH ZONE CHANDIGARH 1
42 NORTH ZONE DELHI 8
43 NORTH ZONE GHAZIABAD 2
Confidential 51
Bank of Baroda
No. Of
S.No. zone Centre NSM
44 NORTH ZONE GURGAON 1
45 NORTH ZONE HAPUR 1
46 NORTH ZONE JALLANDHAR 1
47 RAJASHTAN ZONE AJMER 1
48 RAJASHTAN ZONE BEAWAR 1
49 RAJASHTAN ZONE BHARATPUR 1
50 RAJASHTAN ZONE BUNDI 2
51 RAJASHTAN ZONE DUNGARPUR 1
52 RAJASHTAN ZONE JAIPUR 2
53 RAJASHTAN ZONE Jaisalmer 1
54 RAJASHTAN ZONE JHUNJHUNUN 1
55 RAJASHTAN ZONE LAKHERI 1
56 RAJASHTAN ZONE Pali 1
57 RAJASHTAN ZONE SWAIMADHOPUR 1
58 RAJASHTAN ZONE UDAIPUR 1
59 SOUTHERN ZONE BANGLORE 2
60 SOUTHERN ZONE CUDDAPAH 1
61 SOUTHERN ZONE ERODE 1
62 SOUTHERN ZONE HYDERABAD 2
63 SOUTHERN ZONE KOZHIKODE 1
64 SOUTHERN ZONE MADURAI 1
65 SOUTHERN ZONE NAMAKKAL 1
66 SOUTHERN ZONE VISHAKHAPATTANAM 1
67 UP & UTTARAKHAND ALIGARH 1
68 UP & UTTARAKHAND BANDA 1
69 UP & UTTARAKHAND BAREILY 1
70 UP & UTTARAKHAND BULANDSHAHR, 1
71 UP & UTTARAKHAND GORAKPUR 1
72 UP & UTTARAKHAND HALDWANI 1
73 UP & UTTARAKHAND ORAI 1
74 UP & UTTARAKHAND KANPUR 5
75 UP & UTTARAKHAND KASHIPUR 1
76 UP & UTTARAKHAND LAKHMIPUR KHERI 1
77 UP & UTTARAKHAND LALITPUR 1
78 UP & UTTARAKHAND LUCKNOW 1
79 UP & UTTARAKHAND MAHOBA 1
80 UP & UTTARAKHAND MAINPURI 1
81 UP & UTTARAKHAND MATHURA 1
82 UP & UTTARAKHAND MEERUT 1
83 UP & UTTARAKHAND PURANPUR 1
84 UP & UTTARAKHAND RAE BAREILY 1
85 UP & UTTARAKHAND SHAJHANPUR 2
Total 117
Confidential 52
Bank of Baroda
Confidential 53

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Bank of Baroda

(Head Office, Baroda)

Request for Proposal (RFP)

RFP Reference No. HO/CC:GB/103/31

[A] Important Dates: (To be decided at BCC)

[B] Important Clarifications:

Section - III ..................................................................................................... 8

28. Applicable Law and Jurisdiction of

2. Introduction and Disclaimer

4. For Respondent Only

7. Recipient Obligation to Inform Itself

9. Errors and Omissions

10. Acceptance of Terms

A Recipient will, by responding to the Bank’s RFP document, be deemed to have

List of Centres where such Systems are required is enclosed. (Annexure V)

1. Project & Objective:

2. Scope of work & delivery of service:

Sr. No Eligibility Criteria Supporting documents

vii. Should have direct support offices in India. A self-certified letter in

2 While a call centre is acceptable for logging A self certified letter to be

Name: Rajeev Srivastava

TERMS & CONDITIONS FOR THE SELECTION OF BIDDER FOR SUPPLY,INSTALLATION,

2. For Respondent Only

3. Costs Borne by Respondents

4. Errors and Omissions:

RFP Issuance Date 24/01/2011

Last Date for submission of bids 18/02/2011 at 03.00 P.M.

Only one submission of response to RFP by each Bidder will be permitted.

10.Compliance to the Bank’s all terms and conditions:

The Systems to be provided should be field- upgradeable in terms of Bank’s

Conditional Tenders shall be summarily rejected.

11.Late Tender submission policy:

13.Request for Information:

15.Validity of Rate Contract:

18.Bank of Baroda reserves the right to:

Reject any / all responses received in response to the RFP.

19. Cancellation of contract and compensation:

I. The selected Bidder commits a breach of any of the terms and

20.No Legal Relationship

Any form of canvassing/lobbying/influence/query regarding short listing, status etc

28.Applicable Law and Jurisdiction of Court:

30.1 SECURITY DEPOSIT:

31. PENALTY AND LIQUIDATED DAMAGES:

32. Service Level and Non disclosure Agreement:

Commercial Terms & Conditions

1 Earnest Money Deposit (EMD):

Earnest Money Deposit of ` 20 Lakhs* (Rupees twenty Lakhs only) has to be

The Earnest Money Deposit of unsuccessful Bidders will be refunded subsequently

Earnest Money Deposit should be kept in a separate sealed envelope and to be

The Earnest Money Deposit will be forfeited if:

The Bidder withdraws his Tender before processing of the same.

2 Submission of commercial quotes:

Commercial quote should be submitted as per format of Appendix- C in sealed

2. The prices quoted for supply of equipment shall be deemed to have

3 Evaluation of Commercial quotes

5 Transportation and Insurance:

8 Installation and Commissioning :

Installation at the specified branches, including unpacking of cartons/ boxes, will

9.2 The documents to be furnished shall be as follows: -

a. Operation and maintenance instructions/manuals and descriptive

11.1 The entire system/equipment/sub assemblies etc. shall have warranty

12 Single point of contact for Support:

13 Payment Terms: - Payment terms will be as follows:

Warranty period would be reckoned from the date of successful