FRONT END

Runs break aid, coordinate every member of the front end and membership staff -
alone, if need be. It means knowing each persons role and how to get the most out
that each person and each position.
Member service, keeping members happy
COVID-19 safety measures, social distancing, sanitation, crowd control
Part of the team overseeing the front end schedule, responsible for keeping hours
in line with goals and adjusting as necessary
Daily sales goals and daily hours, meeting sales plan as laid out by management
Food court operations, in business center this means collecting + recording cash
intakes and coordinating with sales audit

PICK CREW
epj and forklift certified
meeting pick productivity hours, regular 140
all prepick and auxiliary stations
running waves and pre-shift preparation
loading trucks
receiving and processing essendant/ united stationers
cross trained in finalizing procedures

picking bulk orders by forklift

regular drops and overseeing non-freezer crew needs
Barge/alaska orders and home office orders

learning as much as possible, crosstraining wherever I can

maintaining a good relationship with co workers
excellent member service whenever possible

conflict with coworker and how to resolve

keep in mind the overall goal
ashley blew knee out and i stepped onto register to finish transaction and keep
members moving while medi personnel took care of ash
sarah came to me to report ruston and i encouraged her to go to senior management

resolve issues with members

front door no more than 2 ppl - tell policy, explain policy, work out a solution
that lets them still come in and shop. <instacart>

members looking for high demand items we are out of, give them alternatives, look
up other stores where items might be present, let them know when to expect items

MISSION STATEMENT
Obey the law
take care of members
and employees
respect our vendors
reward our shareholders
ROTHMAN PLAN
Excellence requires great communication
Best practices
Be aware of dominiant style of communicating and managing
Recognize different styles of communicating in others
Actively listen and practice two way communication
Be aware of the real message you may be sending

Great merchandising
6 R
The right merchandise
in the right place
at the right time
in the right quantity
in the right condition
at the right price

Employee development
Identify employee needs
Ensure equal access to processes
provide growth and opportunities

Community awareness

Member service
Eye contact: first impression makes the difference
Smile: Easiest way
Greet member by last name to add a personal touch
Be sincere
Appreciate and thank every member

The ROTHMAN PLAN provides practical tools to help you select, retain, and develop a
workforce of qualified, committed, and enthusiastic employees who will be ready to
step into leadership roles to support Costco's growth.
Develop your people, be an exemplary example, promote the code of ethics.