5 STARS

Thanks for the 5 star rating. Hope you continue to enjoy reading news on our app. If you have
any feedback or suggestions, please write to us at support@zenka.co.ke. We would love to hear
from you!

Hello ……………, thanks for taking the time to share your feedback with us. Its appreciated and
we are glad to have you on board. Thanks for choosing Zenka.

Thank you so much ………… for your encouraging words and for taking your time to write to
us. We don't take this for granted.

Hi ……………….., many thanks for the positive feedback. Its much appreciated. Its always a
pleasure to offer smart and safe loans to all our clients including you. Thanks for choosing Zenka
Kenya.

Hi ……………….., Many thanks for the complimentary feedback. Its well appreciated. Thanks
for choosing Zenka as your preferred financial solutions provider.

5 STARS ZERO/ (-VE) COMMENTS

Hi, we'd love to help you. Please write to support@zenka.co.ke and our team will help resolve
your issue quickly.
 1 STAR
Hi …………., We are quite saddened that you feel this way with regards to the services that we
are offering our clients. Kindly note that its our aim at being a responsible lender that offers its
clients smart and safe loans with flexible repayment plans. We are inviting you to write to us at
support@zenka.co.ke for further assistance

We really appreciate you bringing this to our attention. We would like to investigate your issue.
Please share your contact details with us at support@zenka.co.ke so that we can resolve the
issue.

1 STAR ZERO (+VE) COMMENTS

Hi ………………, Thanks for the feedback. its much appreciated. We would kindly recommend
that you update your ratings to a 5 star ratings so that It can be able to compliment your positive
review. Thanks for choosing Zenka.

Hi, Thanks for writing to us again. We are kindly requesting that you write to us to
support@zenka.co.ke the challenges that you are facing with the Zenka loan app so that we can
be in a better position to assist you. We will be awaiting your response.

Happy to hear that you find the app good

Please let us know the reason behind this low rating at support@zenka.co.ke. We'd be happy to
improve our app based on your suggestions.
Thanks!