Name : Dian Tiara

NIM : 1911110439
Class : A 2019 2

1. ACTIVE LISTENING :
• "I see, I understand what you are saying"
• "Next, how do you feel?"

2. ACCEPTING
• Make eye contact and say “Yes, I understand, I know how you feel and your
condition” (Patients who feel their caregiver is listening to them and taking them
seriously are more likely to receive treatment).

3. GIVING BROAD OPENINGS

• "What's on your mind today sir/madam, do you still have something to think about?
can you tell me?”
• “What would you like to talk about?”

4. ENCOURAGING COMPARISONS
• Okay, so if your experience is to reduce pain, you can use herbal medicines so far, so
from this doctor's results, you are given medicine according to a prescription. For
your own recovery, you can choose how good it is, but my advice is to follow a
doctor's procedure who understands the dose" (mendorong perbandingan)

5. MAKING OBSERVATIONS
• "Your eye bags look black, do you often stay up late? Your eyes also look tired. Do
you often see objects very close? Is it difficult to sleep? (Patient's condition with tired
facial expression with blackened eyes)
• Membuat pengamatan tentang penampilan, sikap, atau perilaku pasien dapat
membantu menarik perhatian ke area yang mungkin menimbulkan masalah

6. SHARING EMPATHY
• "You can tell me your complaint, God willing, I will help you with what you need.
You are not alone, I am here. If you tell me, I will help find a solution, okay?"
7. OFFERING HOPE AND HUMOR
• "You can get better if you take the medicine regularly, and you have to want to take
the medicine, then now you can take your medicine while you are putting on a
cartoon, we'll see the cartoon singing here, would you like it?"

8. SHARING FEELING
• "How do you feel after I put the catheter in? Are you worried? So take it easy,
sir/madam, here you don't need to walk to the toilet, you can immediately urinate
here. No need to worry, I'll check later return to the condition sir / madam"

9. TOUCH
• "Madam, take it easy, if you need anything, you can call me (while putting a touch on
the patient's hand)

10. USING SILENT

• This content provides an atmosphere of deliberate silence that can provide an
opportunity for the nurse and patient to think about and process what happened next
in the conversation.

11. PROVIDING INFORMATION

• "In order for madam condition to be healthy quickly, you must drink lots of water, eat
nutritious foods, exercise, and maintain a healthy diet. Reduce eating foods that
contain lots of fat and sugar"

12. SEEKING CLARIFICATION

• "Okay, so from what the madam said earlier, now the lady only lives with her
husband, it means, because the daughter of the lady is working out of town with her
husband and has not been home for a year. Is that true, madam?" (memastikan
kembali ucapan pasien)

13. FOCUSING
• "Okay, then let's go back to the problem that makes mom feel uneasy, and she says
mom doesn't want to eat" (kembali ke topik awal)
14. PARAPHRASING
• The nurse explains / educates the patient in a language that is easy for the patient to
understand

15. ASKING RELEVANT QUESTIONS

• "How many days have you had stomach pain? Is it very painful? What did you
consume in the last day or two?”

16. SUMMARIZING
• "Well, from what you said late, I can conclude that you often consume spicy food,
you can't even eat if you don't have raw chilies to make fresh vegetables, right, is that
right?"

17. CONFRONTATION
• “if you continue to smoke it will have no effect at all on the treatment of your lungs.
So I hope you don't smoke anymore. because no matter how you are treated, you are
given medicine, if you don't stop doing such activities, then the treatment will not go
well”