1.

Fill in the blanks with the expressions from the box:

leave a message would you mind speak call back hold in
speaking can I take available

a) Hello, is Arthur there?

- ________________, I will check if he’s available.
b) Would you like to _________________?
c) Good morning, this is Peter Quint ______________. Is Andrew there?
d) Hello, can I _______________ to Erik, please?
- I’m afraid he isn’t ____________ at the moment. He asked you to
_____________ in 1 hour.
e) I’m sorry, Mr. Garcia can’t come to the phone right now.
_________________ a message?
f) I’m sorry, ______________ spelling your last name for me?

2. Classify the expressions into informal (I) and formal (F)

a) Hey, Justin. What’s up? ( )
b) Dr. Martin’s Office. May I know who’s calling, please? ( )
c) Hello, is Nina there? ( )
d) Just a sec, I’ll get him. ( )
e) May I speak with Mr. Green, please? ( )
f) Hang on a moment, I’ll see if she’s in. ( )
g) Can you repeat that? ( )
h) Please hold while I put you through to the manager's office ( )
i) I’m sorry, would you mind repeating the address?
j) Don’t call this number again. ( )
k) Can I take a message? ( )
l) Would you like to leave a message? ( )
m) Fine. I'll let him know you called. ( )
n) I'll make sure she gets your message. ( )
o) Hey, Brad here. What's up? Let me know after the tone, ok? ( )
p) Hi, this is Liz. I'm sorry I can't take your call right now, but leave a message
after the tone and I'll get back to you as soon as I can. ( )