One-size-fits-all communication

When you try to communicate to a group of people, you may notice that some get it right
away while others need more explaining. Different people have different needs and
expectations. Consider the range of learning styles of those you're communicating with and
plan a communication strategy that addresses them all.

Lack of attention to tone

Often in times of crises, you may have an edgy tone. Tone is important at any time, but
especially when in the middle of a challenge. No matter what the circumstances, learn to pay
attention to tone. One trick: Before you speak, pause and take a breath. Then communicate
what needs to be said.

Holding back what's on your mind

Speaking up is about stating what you need while still considering the wants and needs of
others. Speak clearly and make your requests known, gently but with self-confidence, while
maintaining good relationships.

Reacting instead of responding

When it's your impulse to react with anger and frustration, wait. Take a deep breath and
consider all the facts (including those you may not know). When you pause to reflect, you
can respond instead of react.

Appropriate communication tools

Depending on the message, in-person communication is often more effective than over the
phone or through email. Understanding when to use those varying methods of
communication is essential to the success of the overall communication of a business. Email
works best for non-sensitive information. Video calls are often most effective in handling a
complex situation that already caused the spread of misinformation. When delivering
sensitive information, choose an in-person approach within a private setting such as an office.