STANDARD OPERATING PROCEDURES Directorate General Immigration & Passports Govt. of Pakistan Updated on December 03, 2013Directorate General Immigration & Passports Regional Passport Office concerned shall be responsible for timely | reconciliation of revenue receipts. c. Lost Passports: The information regarding loss of Passports shall be conveyed to Directorate General, Immigration & Passports, Islamabad on weekly basis for feeding loss Passport numbers in Border Security System (BSS) to avoid their misuse.of respective 70 and Deputy. Directors ever cA condone the conaition of jurisdiction merit of each case. ed b. Applications for supsequent passports can be entertain -~ the Regional Passport offices in Pakistan 01 the basi : 3 National temporary address (not given in the Computerize Identity Card) of the area which falls within the jurisdiction of be those offices. However, such presi ist compiete and attested by @ Gazetted Officer bearing the CNIC below his by name stamp- ent addresses MU and telephone number of attester ¢. The Government servants / armed forces personnel I us / Semi Government bodies / Employees of autonomo pted from Corporations and their family members are exem| the restriction of jurisdiction (family members include wife, children and dependent parents). 14, Miscellaneous Requirements a. Fee Verification: Checking of Passport fee against bank scroll will be done manually. In case of deficiency / variation between the bank challan and bank scroll, the issuance of Passport will be stopped and Passport will only be issued after clearance of discrepancy in bank scroll ie b.R iliati rt : econciliation of Passport & Visa Fee: The revenue receipts jot reconci i me nciled with National Bank of Pakistan and treasury on cane Feconcil Wi ~ led statement be forwarded to Accounts Officer, D —_ er, Directorate General, Immigration & Passports 0" of each month Superintendent, r 1 30 (Wachine Readable =) t2May-2008 Page 11| This list will Finally be maintained by the Delivery Incharge. Bindin these lists willbe carried out on monthly basis at delivery counter, d. The Superintendent, Regional Passport Office will supervise the proper tion Form. movement of cases to avoid misplacement of any Deciarat e. An official should be assigned with specific task to shift data forms alongwith connected papers from one desk/counter to the other after the same are allowed "go ahead”. He will also ensure that all the dealing officer/officials have put their signatures on the specified Performa which will remain in his custody. f, The specimen of list to be generated is given below: = = Movement Details a Recelvedinge s. | tracking | mcg] tee Se) Set No. | Number | pacision | verification | Section Counter | Section Inchargo | aa | * In each column the concerned official will append his initials in Token of receipt of data printed form against exch case. In case a case is withheld, the status of that case will be indicated in the Remarks Column. ** In remarks column, the details of cases deferred, taken cancelled etc. will be mentioned. 13. Jurisdiction of offices a. According to the existing Passport policy the first ever Passport will be issued only from the Regional Passport Office in whose jurisdiction the permanent or temporary address of the applicant as recorded in CNIC falls. However, Directors Pie lle ‘SOP (Machine Readable Passport) ‘12-May-2008 Pane ee— Diecloraie General immigration & Passports 5 ‘ The data Printed forms shall be Kept 100 in ea f ch . according to Tracking number, bundle serial-wise . The data pri G12 printed form shall not be handed over to any offical without Prey F - : “quisition in writing duly approved by the Officer Incharge, The e try . The ent to this effect shall be made in the relevant register and requisition veil be e Kept in the record. After receipt back of original data printed form, the requisition will be returned, / d. The record leading to issuance of Official / Gratis & Diplomatic Passports will be maintained and kept separately. 12. Movement of Declaration Forms In order to ensure safe and secured movement of data printed forms from. beginning to the end, the following procedure be adopted: ~ a. System Incharge will generate “Decision Counter-wise" list of cases on .asis indicating the cases allowed “go ahead’, deferred and token daily bi “Decision Counter-wise” to led, He will provide two copies of list cancel anning the respective “Decision Counter”. the officer mi 2 list will be kept in the file by the System Incharge and the other 5 to various seats |.e. scroll, .d delivery counter. At b, One one will move alongwith bundle of case: prepared Passports receiving Section en an ed by appending signatures by the all stages the cases will be receiv respective dealing official. Page 9 iS “Gop (Machine Read Passpon‘a, The Official responsible for delivery of Passports will register that will contain the record of delivery of all summary will be prepared on the register, indicating the number pending Passport, prepared Passports received, Passports delivered that day and balance of the date. Summary will be signed by the — Superintendent. The Official responsible for delivery of Passports of respective office shall check the prepared Machine Readable Passports and before delivery of Passport to the applicant will ensure that the particulars indicated in the data form including previous Passport number, has invariably been incorporated in the new Passport. The Official at delivery counter will pass on the forms of the delivered Passports to the Record Incharge daily under proper receipt. The passing of printed forms after delivery of Passports to Record Incharge shall be countersigned by the Superintendent on daily basis. Superintendent of Regional Passport Office will be responsible to monitor and supervise the functioning of Delivery Section effectively. 11. Safe Custody of Record a. The Record Incharge shall ensure Tracking-wise entry of data printed forms of delivered Passports in a register. ‘SOP (Machine Readable Passport)vie keep in safe custody the prepared Passport the data which Is not available under intimation to Officer In Delivery Counter, He will check the prepared Machine Readable Passports and will ensure that the particulars indicated in the data form including previous Passport number, has invariably been incorporated in the new Passport. He will pass on prepared Passports to delivery counter alongwith original data printed forms. ‘The Officer Incharge will conduct an inquiry for the misplacement of data entry form. The Officer Incharge may pass order for delivery of Passport on scanned copy of data printed form after thorough investigation / examination. In case neither the original nor scanned copy of data printed form is available, Passport may be delivered on fresh generated data entry form by the Officer Incharge himself and matter be reported to Directorate General, Immigration & Passports (Hqrs), Islamabad alongwith his recommendations for disciplinary action against the defaulting official for missing of data printed form and non scanning‘same person. Thereafter, he will pass the decision. He wil elther ae “go ahead” or “defer Token” or “Cancel Token” or “overrule” button. In case of clicking buttons other than “go ahead”, Assistant Director will record the reasons in the “Remarks Column” appearing on his monitor display. The officer will also record the reasons of deferment, cancellation and overrule on hard copy of the data form. Dssistant Director wi defer the application of applicant below 18 years Of age and will return the printed form to the applicant for attestation of his / her photograph on that form from a Gazetted Officer bearing the CNIC and telephone number of attester below his by name stamp. On Production of complete from by the applicant his / her Token number will be re-activated and case will be processed further. 8. Scanning of Data Printed Forms The official deployed for scanning of data printed forms will be done Properly on daily basis. Each form will contain a stamp “Form Scanned” duly signed by the concerned official. 9. Receipt of Prepared Passports The official responsible to receive the consignment of prepared Passports Pr shall be responsible for the following: - ‘SOP (Machine Readable Passport) 12-May-2008kept ‘one and it will not be destroyed so as to compare the vi the first and subsequent printed forms at the time of i senior officer. |. While capturing data, the official will ensure that in case of application category other than “New” and “Re-print mistake”, the previous Passport number has been incorporated in the data entry form unless otherwise required by the “competent authority” in writing. 2 . The applicant will be provided data printed form for checking and its signing if OK. In case he / she points out any error in data form that. should be rectified accordingly. f. Data Entry Operator while capturing data will avoid unnecessary questioning or interview of the applicant. 6. Checking against ECL / BL. After capturing of data of applicant, the printed data form will be passed on to the dealing Assistant for checking against ECL / BL. After careful checking, the BL Assistant will affix clearance stamp on the form duly signed and forward it to accepting authority for further processing. 7. AD Decision Counter a. The applicant will appear before Assistant Director in his turn with all documents for interview. The officer will interview the applicant aea. The official deployed at photograph Capture Counter shall identify applicant through personal appearance and matching photograph CNIC with the applicant before capturing his / her photograph. A The photograph of officers / officials of Armed Forces / Police officers: should be in uniform unless otherwise exemption for photograph in Ciwies is allowed by the concerned department in the No Objection Certificate (NOC) issued by the respective department. . The photograph should be captured with visible features including ears. The use of dark sun glasses while capturing photograph is not allowed. 5. Data Entry a. The official deployed at Data Entry Counter while capturing data of the applicant shall ensure identity of the applicant through personal appearance and matching photograph on CNIC with the applicant before capturing his / her data. b. The particulars of applicant shall be entered in the relevant column in consultation with applicant about their spellings etc. and after going through the CNIC. c. The Data Entry Operator will carefully capture the data of applicant to avoid repeated printing of data forms. To keep check on unnecessary ‘SOP (Machine Readable Passport) 12-May-2008his ‘The applicant js the same person after adjudging particulars and photograph with those on CNIC. ili, ‘The person presenting the above mentioned documents is the Same person whose photograph appears on CNIC as an applicant or in case of minor he is his / her father / mother or legal guardian. iv. The Token is issued in the right ‘Status’ i.e. Ordinary or Urgent after seeing the fee deposited by the applicant. In Case of official and Diplomatic Passport, the right ‘Type’ has been indicated. Vv. For each category of Passport the right ‘Category’ is to be selected from ‘Token Menu’, 3. Bio-Metric Data Capture a. The official deployed at Bio-metric Data Capture shall identify the applicant through personal appearance and matching his appearance with CNIC before capturing his / her bio-metrics. In case of minor, Personal appearance of either of parents or. legal guardian is necessary, ‘SOP (Machine Readable Passpor!)Presentation of original valid cNIC / CRC is mandatory: ‘stages, Non compliance with this requirement will render Official to disciplinary action under the rules. 2. Token Issuance a. The official deployed at Token Counter will ensure production of following documents by the applicant for issuance of Token: = i, Original CNIC alongwith its photocopy (In case the age of applicant is 18 years or above). Original Computerized Form —B’ (CRC) / NICOP alongwith its photocopy (in case of applicant below 18 years of age). The applicant will also produce photocopy of father / mother's NIC. lil, The applicant below 18 years of age will be accompanied by either of his / her parents or legal guardian, » Within Pakistan, following fee as per application status may be deposited in the authorized branch of National Bank of Pakistan: Foe for 05 years Fee for 10 years Passport vali valia Normal | Urgent | Normal [Urgent TIRP(SB pages) | 3000 [6000 | _ 5400 ‘9000 - MRP (72 pages) | 5500 | 9000_| 9900. 16200 MRP (100 pages) | 6000 [1200010800 | 21600. v. Previous Passport if any (alongwith photocopy of Passpo! vi. __In case of lost Passport Police Report and Passport