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Exercise 1

Issues Identification Form

External Factor Issues Consequence

Political
Economic
Social
Technological
advancement
Environmental
Legal
Internal Factor Strength Weakness
Values
Knowledge base
Cultural
Competitiveness
Image
Processes

Exercise 2

Interested parties and requirements

Interested parties requirement How it applies to Briscoe

Govt Agencies
1. LAWMA
2. LIRS
3. Min of Labour

Associations

Union

Exercise 3a

Process identification Table

Mandate input activities output Critical control Performance

indicator

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Exercise 3b

Departmental Procedure format

Name of Department

Purpose of the Procedure document

Responsibilities for various activities in the procedure

Narration of how each process is carried following this instruction:

Take each mandate at a time and give it a title

Starting with statement mentioning the input that makes you start that process eg

When request for purchasing material is received from any Department, it is verified to be in the budget
by Accounts Supervisor and entered into ABC Register. Accounts Officer contacts Suppliers to express
their interest. Those Suppliers who have competence and indicate knowledge of the product are
selected and requested to quote.

This shows that the narration is starting from Planning. This will be followed by other activities in the
order that they occur.

Remember to mention where within the activities flow checking is performed and decisions are taken.

Mention action that is taken when the outcome is not ok.

Exercise 4

Job description format

Job Title
Reporting to
Minimum qualification
Responsibilities &
authorities
Other assignments

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Exercise 5a

Risks and Opportunities Identification

Risks/opportunities register

Source Risk opportunity

From internal issues

From external issues

From needs of interested
parties

Exercise 5b

Risk treatment Plan

Risk/opportunity What to achieve Action when Responsibility Monitoring

required frequency

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Exercise 6a

Setting Objectives for Departments/Processes

 Based on the mandates set rate of achievement in of %, ratio, etc

 Has to be related to service delivery

Exercise 6b

Quality objective achievement action plan

Objective
What will be done
Resources to be applied
When will it be
completed
Who is responsible
Frequency of monitoring
Analysis & evaluation of
result

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Exercise 7

Change Request Form

Subject
Requested by Date
Request No Name of request
Description of
change

Reason for change

Impact of change

Proposed action

Status Acknowledged Under reviewed Approved Rejected

(Tick & Date approp.)
Completion Title Date
Action review Title Date

Exercise 8 a

Draw a checklist for deciding what you have and what you need to source

Exercise 8b

Draw a Table for determining Infrastructure include

Department/Unit Availability Maintenance by

a) buildings and associated utilities;

b) equipment, including hardware and software;

c) transportation resources;

d) information and communication technology.

Exercise 8c
Check sheet for what is applicable in terms of environment;
Department/Unit Applicability to processes How it is managed
a) social (e.g. non-discriminatory,
calm, non-confrontational);

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b) psychological (e.g. stress-

reducing, burnout prevention,
emotionally protective);
c) physical (e.g. temperature,
heat, humidity, light, airflow,
hygiene, noise).

Exercise 9

Managing of documents

Description Quality Manual Procedures Checklists/Forms Registers

Other identification
Media
Prepared by
Reviewed by
Approved by
Issuing authority

Exercise 10

Externally provided product and services

Selection criteria:

a) Area of competence
b) Prior experience
c) Accuracy of describing the required product/process

Evaluation by marking the received pro forma or other document expressing interest:

a) Technical/product/process knowledge
b) Price
c) Willingness to adhere to Briscoe’s terms
d)

Performance monitoring Register:

a) Verification of quality
b) Timeliness of supply
c) Completeness (quantity)
d) Availability for query

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Exercise 11

Nonconformity record Form

Reporting personnel
Report No
Description of Nonconformity
Where it occurs
Action required (Tick the best option)
a) correction;
b) segregation, containment, return
or suspension of provision of
products and services;
c) informing the customer;
d) obtaining authorization for
acceptance under concession.
Reviewing/approving authority
Verification of action

Exercise 13

Indicate against the management review inputs list

 Who is responsible?
 What is the title of the report to be presented?
 Including trends in:
 1) customer satisfaction and feedback from relevant interested parties;
 2) the extent to which quality objectives have been met;
 3) process performance and conformity of products and services;
 4) nonconformities and corrective actions;
 5) monitoring and measurement results;
 6) audit results;
 7) the performance of external providers;

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Exercise 14
Corrective action form

Description of nonconformity Title/location Date

/remark

Description of Correction done

Evaluation of need for action:

a. Review and analysis

b. Cause(s)

c. Existence of similar
NCs
Description of action taken

Verification of effectiveness

Update of risks/opportunities:

Risks/opportunities identified

Updating responsibility
Required changes, if necessary

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