5877 Personas ATM: Operator Manual

Book.
bk Page 1 Tuesday, July 24, 2001 9:13 AM
5877 Personas ATM

Operator Manual
RESET
COMM
R
SUPERVISO
NORMAL
Publication ID: B006-6210-A000
Date: 0701
Book.bk Page 2 Tuesday, July 24, 2001 9:13 AM
The product described in this book is a licensed product of NCR Corporation.
Trademark Information
It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of
the world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book.
Address correspondence to:
NCR Financial Solutions Division Ltd

Information Solutions
Kingsway West
Dundee, Scotland
DD2 3XX
© 2001
By NCR Corporation
Dayton, Ohio U.S.A.
All Rights Reserved
NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
Book.bk Page iii Tuesday, July 24, 2001 9:13 AM
Federal Communications
Commission (FCC) Radio Frequency
Interference Statement
Note: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be
required to correct the interference at his own expense.
This digital apparatus does not exceed the Class A limits for radio
Canadian Class A noise emissions from digital apparatus set out in the Radio
Device Declaration Interference Regulations of the Canadian Department of
Communications.
Le présent appareil numérique n’émet pas de bruits
radioélectriques dépassant les limites applicables aux appareils
numériques de la classe A prescrites dans le Réglement sur le
brouillage radioélectrique édicté par le ministère des
Communications du Canada.
P77 ATM - Operator Manual iii

Book.bk Page iv Tuesday, July 24, 2001 9:13 AM
This equipment must be installed and used in strict accordance with

Information to User the manufacturer’s instructions. However, there is no guarantee
that interference to radio communications will not occur in a
particular commercial installation. If this equipment does cause
interference, which can be determined by turning the equipment off
and on, the user is encouraged to consult an NCR service
representative immediately.
Caution NCR Corporation is not responsible for any radio or television

interference caused by unauthorised modifications of this
equipment or the substitution or attachment of connecting cables
and equipment other than those specified by NCR. Such
unauthorized modifications, substitutions, or attachments may void
the user’s authority to operate the equipment. The correction of
interference caused by such unauthorized modifications,
substitutions, or attachments will be the responsibility of the user.
iv P77 ATM - Operator Manual

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Revision Record
Date Page Description of Change
Jul 01 All New Publication
P77 ATM - Operator Manual v

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vi P77 ATM - Operator Manual

Book.bk Page vii Tuesday, July 24, 2001 9:13 AM
About This Document
Purpose And Audience
This publication is intended for NCR customer personnel who are

responsible for the day-to-day operation and maintenance of an
NCR 5877 Personas ATM (P77).
This manual shows operators how to maintain the P77 in an
operational state by explaining the replenishment procedures.
P77 ATM - Operator Manual vii

Book.bk Page viii Tuesday, July 24, 2001 9:13 AM
About This Document

What This Manual Contains
What This Manual Contains
This manual is divided into seven (7) chapters, as follows:

● Chapters 1, 2 and 3 introduce the P77 and error reporting.
● Chapter 1, “An Introduction To The P77” Introduces the
P77 and shows the locations of modules
● Chapter 2, “Getting Started” Describes the procedures
required to open/close the exterior and start using the P77
● Chapter 3, “Error Reporting” Describes how to read the
P77’s error reporting systems.
● Chapters 4, 5 and 6 describe how to carry out the various
replenishment operations required to keep the P77 operational
and how to clear any jams that may occur in the P77. There is
also information on how to remove any media (such as
magnetic cards) which have been captured by the P77.
● Chapter 4, “Currency Dispenser”
● Chapter 5, “Receipt Printer”
● Chapter 6, “Journal Printer”
● Chapter 7 describes how to maintain your P77.
● Chapter 7, “Maintenance” Describes the preventive
maintenance procedures for the P77.
Note: This manual has been written for use with ATMs whose
applications have been migrated to ADI-2, that is ATMs which use
State Of Health (SOH) and the supervisor interface programs
described in the Supervisor Manual.
If your application has not been migrated to ADI-2, your ATM's
error reporting and diagnostic system will be similar to previous
generations of NCR ATMs, for example the 5070 or 5085. A list of
the OES codes used in the previous generation of ATMs is included.
If you require further information on error reporting and
diagnostics, refer to the documentation for one of the older ATMs.
viii P77 ATM - Operator Manual

Book.bk Page ix Tuesday, July 24, 2001 9:13 AM
About This Document

Guide To Illustrations Used In This Manual
Guide To Illustrations Used In This

Manual
The illustrations are used as follows:

● Solid or black outlined objects (highlighted) are the objects on
which an action is to be performed
● Outlined arrows indicate the direction of movement for the
closest highlighted object. Numbered arrows indicate the
sequence of actions to be taken
● Inserts/zoom boxes, detail a specific action or area of interest
● Dotted lines indicate the final position of a highlighted object
after the operator has completed the required action.
The following illustration provides an example of the explanations
given above.
Symbol Definition Example
Correct
is to be performed.
Incorrect
x Not required
2 1
Light
Dark
position of outlined object
Direction/motion sequence and direction/motion.
P77 ATM - Operator Manual ix

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About This Document

Guide To Illustrations Used In This Manual
x P77 ATM - Operator Manual

Book.bk Page xi Tuesday, July 24, 2001 9:13 AM
Table of Contents
Contents
About This Document

Purpose And Audience .........................................................................vii
What This Manual Contains ............................................................... viii
Guide To Illustrations Used In This Manual....................................... ix
Chapter 1
An Introduction To The Personas 77
What is the P77 ......................................................................................1-1

Module Location....................................................................................1-3
Chapter 2
Getting Started
Opening/Closing The Exterior Of The P77.......................................2-1

Top Cabinet - Opening ....................................................................2-1
Top Cabinet - Closing ......................................................................2-3
Security Enclosure - Opening .........................................................2-4
Security Enclosure - Closing ...........................................................2-5
Switching Power On/Off .....................................................................2-6
Mains Power Switch.........................................................................2-6
Security Enclosure Interlock Switch ..............................................2-7
Entering Supervisor Mode ...................................................................2-8
Manually ............................................................................................2-8
Auto-Supervisor ...............................................................................2-9
Opening/Closing The Standard Security Enclosure .....................2-10
Lock Types.......................................................................................2-10
Keylocks ...........................................................................................2-12
Combination Locks ........................................................................2-12
P77 ATM - Operator Manual xi

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Table of Contents
Security Enclosures with Controlled Access Electronic Lock ...... 2-15

Opening the Mas-Hamilton Lock ................................................ 2-15
Closing the Mas-Hamilton Lock .................................................. 2-18
Activating The Mas-Hamilton Lock................................................. 2-19
Mas-Hamilton Documentation .................................................... 2-22
Front Operator Interface .................................................................... 2-23
Operator Panel................................................................................ 2-23
State of Health Messages............................................................... 2-24
Running a Program........................................................................ 2-24
Volume Control .............................................................................. 2-24
Hardware Reset................................................................................... 2-25
Inserting/Removing Diskettes.......................................................... 2-26
Inserting/Removing Compact Disks ............................................... 2-28
Chapter 3
Error Reporting
Error Reporting - Using State Of Health ........................................... 3-1

How Errors In The PC Module Are Reported .................................. 3-3
Error Reporting - Using OES Codes................................................... 3-5
The OES Codes ................................................................................. 3-5
Chapter 4
Currency Dispenser
Replenishing Currency Cassettes ....................................................... 4-1

Emptying The Currency Purge/Reject Bin ....................................... 4-3
Clearing Jams - Bunch Dispenser ....................................................... 4-5
Chapter 5
Receipt Printer
Replenishing Paper............................................................................... 5-1
Clearing Jams......................................................................................... 5-6
xii P77 ATM - Operator Manual

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Table of Contents
Chapter 6
Journal Printer
Replenishing Paper - Graphics Printer...............................................6-1

Clearing Jams - Graphics Printer ......................................................6-13
Chapter 7
Maintenance
What Is Required To Maintain The P77? ...........................................7-1

Daily Tasks ........................................................................................7-1
Weekly Tasks.....................................................................................7-1
Emptying the Dip Reader Debris Bin ............................................7-1
Replenishment ..................................................................................7-1
Cleaning Kit............................................................................................7-2
Looking After The P77..........................................................................7-3
Weekly Maintenance Procedures...................................................7-3
Cleaning the Facia and Exterior Panels.........................................7-3
Cleaning Magnetic Heads on Dip Card Readers .........................7-4
Printer Media Storage ...........................................................................7-5
Index
Index ...............................................................................................Index-1
User Feedback Form
P77 ATM - Operator Manual xiii

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Table of Contents
xiv P77 ATM - Operator Manual

Book.bk Page xv Tuesday, July 24, 2001 9:13 AM
Table of Contents
Chapter 1
What is the P77 1- 1
Module Location 1-3
P77 ATM - Operator Manual

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Table of Contents

An Introduction To The Personas 77 A
What is the P77
What is the P77 1
The NCR 5877 Personas ATM (P77) is a PC-based self service ATM.
The heart of the P77 is a PC, running self-service application
software. This self-service application software manages
transactions and controls the various devices, such as printers, card
readers, monitor screens and keyboards.
The P77 is designed to aid customers by automating the following
services:
● Cash dispensing
● Account transaction
● Transfers
● Order cheque book
● Account enquiries
● Account balance
● Next loan payment
● Credit card limit
● Interest rates
● Receipt printing
● Mini-statement printing
● Coupon printing.
The P77 is a freestanding ATM that is serviced and replenished
from the front.
P77 ATM - Operator Manual 1 -1


What is the P77
P77 With Bunch Presenter
1-2 P77 ATM - Operator Manual


Module Location
Module Location 1
The external and internal locations of the modules which comprise

the P77 are shown in the following illustrations.
External Location
Facia
Display/Touchscreen
Receipt Printer
Functional
Display Keys
Dip Card Reader
Keyboard
Top Lock
Dispenser
Keylock
P77 ATM - Operator Manual 1-3


Module Location
Internal Location
PC Core
Floppy Disk
Drive
On/Off Switch
CD Rom
Supervisor/Operator
Panel
Receipt Printer
Journal Printer
Currency
Dispenser
Purge Bin
Security Enclosure
Door
Cabinet Front
Door
I/O Panel
Power Supply
Currency
Cassette
Interlock
Switches

Book.bk Page v Tuesday, July 24, 2001 9:13 AM
Table of Contents
Getting Started
Chapter 2
Getting Started
Opening/Closing The Exterior Of The P77 2-1

Top Cabinet - Opening 2-1
Top Cabinet - Closing 2-3
Security Enclosure - Opening 2-4
Security Enclosure - Closing 2-5
Switching Power On/Off 2-6

Mains Power Switch 2-6
Security Enclosure Interlock Switch 2-7
Entering Supervisor Mode 2-8

Manually 2-8
Auto-Supervisor 2-9
Opening/Closing The Standard Security Enclosure 2-10

Lock Types 2-10
Primary Lock Types: 2-10
Secondary Lock Types: 2-10
Position of Primary and Secondary Locks 2-11
Opening Sequence of the Primary and Secondary Locks 2-11
Keylocks 2-12
Unlock A Keylock 2-12
Lock A Keylock 2-12
Combination Locks 2-12
Factory Set Combination - Unlocking 2-13
Customer Set Combination - Unlocking 2-14
Combination Lock - Locking 2-14
Combination - Changing 2-14

Book.bk Page vi Tuesday, July 24, 2001 9:13 AM
Table of Contents
Getting Started
Security Enclosures with Controlled Access Electronic Lock 2-15

Opening the Mas-Hamilton Lock 2-15
Closing the Mas-Hamilton Lock 2-18
Activating The Mas-Hamilton Lock 2-19

Mas-Hamilton Documentation 2-22
Front Operator Interface 2-23

Operator Panel 2-23
State of Health Messages 2-24
Running a Program 2-24
Volume Control 2-24
Hardware Reset 2-25
Inserting/Removing Diskettes 2-26

Standard Enclosure 2-26
Standard Enclosure 2-27
Inserting/Removing Compact Disks 2-28

Getting Started B
Opening/Closing The Exterior Of The P77
Opening/Closing The Exterior Of

The P77 2
The top cabinet and security enclosure of the P77 can be opened
independently of each other. This enables the consumables in the
top cabinet to be replenished without compromising the security of
the cash dispenser.
Open the top cabinet as follows:

Top Cabinet -
1 Insert the key, in the facia lock.
Opening 2
2 Turn (in either direction) and hold the key to open the lock.
3 Using one hand, pull the facia forwards.
4 Release the key.

Getting Started
5 Using both hands, carefully pull the facia out of the top cabinet
until the slides are fully extended.

Getting Started
Close the top cabinet as follows:

Top Cabinet -
Closing 2
Caution Do not grip the facia when closing the top cabinet.
1 With your hands flat, either side of the keypad, push the facia
into the top cabinet until the lock locks.
2 Remove the key.

Getting Started
Open the security enclosure as follows:

Security Enclosure -
1 Insert the key, in the cabinet lock, and turn it clockwise.
Opening 2
2 Open the cabinet door.

3 Unlock the safe door, in accordance with the relevant
instructions detailed under “Open/Closing The Standard
Security Enclosure” for the configuration of your P77.
4 Open the safe door.

Getting Started
Closing the security enclosure as follows:

Security Enclosure -
1 Close and lock the security enclosure door in accordance with
Closing 2
the relevant instructions detailed under “Open/Closing The

Standard Security Enclosure” for the configuration of your P77.
2 Close the cabinet door.
3 Turn the key counter-clockwise and remove the key.

Getting Started
Switching Power On/Off
Switching Power On/Off 2
There are two power switches fitted to the P77:

● Mains Power Switch - switches mains power On/Off.
● Security Enclosure Interlock Switch - switches power, to the
cash dispenser located inside the security enclosure, On/Off.
To switch the mains power, to the P77, On/Off, proceed as follows:

Mains Power Switch 2
1 Open the top cabinet.

2 Press the orange switch to the required position:
● on (pressed in at the “1” side)
● off (pressed in at the “0” side).
1
0
3 Close the top cabinet.

Getting Started
When the safe door is opened, power to the cash dispenser is

Security Enclosure switched off by an isolator switch. The dispenser isolator switch is
Interlock Switch 2 located, behind a cover, on the bottom of the safe.
Note: power is automatically restored to the cash dispenser when
the safe door is closed.
Dispenser
Interlock

Getting Started
Entering Supervisor Mode
Entering Supervisor Mode 2
Entering Supervisor Mode depends on whether you are accessing

the top cabinet or the security enclosure of the P77:
● top cabinet - manually
● security enclosure - automatically.
When you access the top cabinet of the P77, you will have to enter
Manually 2
Supervisor Mode manually:
2 Press the Normal/Supervisor switch, on the operator panel, to
the Supervisor position.
NORMAL SUPERVISOR
3 After you have completed the task, press the

Normal/Supervisor switch to the Normal position.
4 Close and lock the top cabinet.

Getting Started
Entering Supervisor Mode
The P77 is fitted with an Auto-Supervisor facility. However, this

Auto-Supervisor 2
only applies when accessing the security enclosure. The P77 will
automatically enter Supervisor Mode when the safe door is opened.
When the safe door is closed, the P77 automatically returns to the
Normal Mode.
The supervisor interlock switch is located behind a cover, on the
bottom of the safe.
Supervisor
Interlock

Getting Started
Opening/Closing The Standard Security Enclosure
Opening/Closing The Standard

Security Enclosure 2
The standard security enclosure door will have a locking handle

plus either:
● one lock (primary) or,
● two locks (primary and secondary).
The make of lock (Standard, or Sargent and Greenleaf) fitted
depends on the configuration of the P77. The procedures for
opening and closing the various types of lock are the same for both
makes.
The possible lock types for primary and secondary locks are as
Lock Types 2
follows:
Primary Lock Types: 2
● Key Lock Standard

● Combination Lock Standard
● Combination / Key Lock Standard
● Mas-Hamilton Lock w/shunt Buy Lock No FLM
● Mas-Hamilton Lock w/shunt Buy Lock In FLM Price
Secondary Lock Types: 2
● Key Lock Standard

● Combination Lock Standard

Getting Started
Position of Primary and Secondary Locks 2
The following illustrations show the relative positions of primary

and secondary locks.
Primary Lock
0
90 10
80
20
70
30
60 40
50
Locking Handle
Secondary Lock
0
90 10
80
20
70
30
60 40
50
Opening Sequence of the Primary and Secondary Locks 2
If the P77 has a primary and a secondary lock fitted, the opening
sequence is as follows:
1 Unlock the secondary lock.
2 Unlock the primary lock.
3 Use the handle to retract the bolt and open the safe door.
Closing Sequence of the Primary and Secondary Locks
The primary and secondary locks must be locked in the following
sequence:
1 Close the door and use the handle to operate the bolt.
2 Lock the primary lock.
3 Lock the secondary lock.

Getting Started
The pair of keylock keys supplied with the P77 have been pre-cut to
Keylocks 2
a random factory-set combination. If one key should get lost, a new
pair of keys should be obtained and the keylock setting
changed..Refer to NCR publication, ATM Field Service Information
(SAMM) FM0547, Chapter 20, for details.
Unlock A Keylock 2
To unlock a keylock, insert the key into the lock and turn it
clockwise as far as it will turn.
Lock A Keylock 2
To lock a keylock, turn the key counter-clockwise as far as it will

turn and then remove the key.
Three variants of combination lock may be fitted to the P77:

Combination Locks 2
● basic combination lock

● combination lock with a keylock fitted in it
● combination lock with a silent alarm option.
All the variants of the combination lock are three-number
combination locks.
The locks are precision locks, therefore, extreme care must be taken
to align combination numbers with the index.
Turn the dial slowly and steadily. If, after turning the dial the
correct number of revolutions, any number is turned beyond the
index, the entire series of combination numbers must be re-dialled.
Do not turn the dial back to regain a proper alignment of the
number and index, because each time a selected number is aligned
with the index a revolution is counted.
The procedures for unlocking and changing the combination on a
combination lock are the same regardless of whether the lock is a
primary or secondary lock.

Getting Started
Opening Index
Changing Index
0
90 10
80
20
Dial
70
30
60 40
50
Factory Set Combination - Unlocking 2
If the combination lock is set at the original factory setting of 50,

unlock it as follows, dialling on the opening index:
1 If a keylock is fitted to the combination lock, insert the key into
the lock and turn it clockwise.
2 Turn the dial a minimum of four turns counter-clockwise and
stop on 50.
3 Turn the dial slowly clockwise until the bolt retracts. The lock is
now open. Use the handle on the door to retract the door bolt
and open the door.

Getting Started
Customer Set Combination - Unlocking 2
If the combination has been set at a three-number combination, for

example 36-82-44, unlock it as follows:
1 If a keylock is fitted to the combination lock, insert the key into
the lock and turn it clockwise.
2 Turn the dial counter-clockwise, passing the first number (36)
three times, stop on the first number (36) the fourth time.
3 Turn the dial clockwise, passing the second number (82) twice,
and stop on the second number (82) the third time.
4 Turn the dial counter-clockwise, passing the third number (44)
once, and stop on the third number (44) the second time.
5 Turn the dial clockwise until the bolt retracts. The lock is now
open. Use the handle on the door to retract the door bolt and
open the door.
Combination Lock - Locking 2
To lock the combination lock, turn the dial at least four complete
turns counter-clockwise. If a keylock is fitted to the combination
lock, turn the dial until 0 is in line with the opening index and then
turn the key counter-clockwise and remove it from the lock.
Combination - Changing 2
Detailed instructions on how to change the combination of a lock

are inside the security enclosure.

Getting Started
Security Enclosures with Controlled Access Electronic Lock
Security Enclosures with Controlled

Access Electronic Lock 2
This section describes how to operate the Mas-Hamilton lock to gain

access to the security enclosure of the P77.
Note: Before the Mas-Hamilton lock can be operated, it must be
activated. Refer to “Activating the Mas-Hamilton Lock”
Before the Mas-Humiliation lock can be operated, the following are

Opening the Mas- required:
Hamilton Lock 2
● a Personal Identifier key (PI key) - issued by the Key

Management Centre (KMC)
● a 6-digit access code - obtained from the KMC.
Keypad
LCD 5
4
2 3 0
1 8 9
7
EC 6
*# Home Position
Key Reader
Knob
(Opening/Closing)

Getting Started
To open the Mas-Hamilton lock, proceed as follows:

1 Phone the KMC
2 Give requested details to verify identity to the KMC.
3 Take note of the 6-digit access code (three pairs of two),
allocated by the KMC.
4 Unlock and open the exterior of the 5877.
5 Spin the opening/closing knob of the lock counter clockwise,
this charges the lock, until EC is displayed on the LCD.
Note: If DL (Dial Left) is displayed, you must only turn the
opening/closing knob to the left (counter clockwise).
6 Turn the opening/closing knob to the home position.
7 Enter the 6-digit access code provided by the KMC.
8 IPI should be displayed on the LCD.

Getting Started
9 Hold the PI key against the key reader to charge the PI key:
Keypad
5
LCD
4
3 0
1 2 89
7
EC 6
Key Reader
*#
Key
Knob
(Opening/Closing)
10 If the correct 6-digit code has been entered and a valid PI key
has been pressed against the key reader, OPr will be displayed
on the LCD.
Note: If an incorrect code/PI key is used or there was a bad PI
key contact, a lightning bolt will be displayed on the LCD,
indicating an error condition. If it was a bad PI key contact,
YOU HAVE ONE MORE ATTEMPT AT OPENING THE
LOCK. If the error condition occurs after the 2nd attempt,
contact the KMC immediately.
11 Turn the opening/closing knob a quarter turn (90 degrees)
clockwise to release the bolt.

Getting Started
To close the Mas-Hamilton lock, proceed as follows:

Closing the Mas-
1 Close the safe door.
Hamilton Lock 2
2 Spin the opening/closing knob counter clockwise to activate the

bolt and charge the lock until IPI is displayed on the LCD.
3 Hold the PI key against the key reader.
4 A unique 4-digit close code will be displayed. All locks are
closed.
Note: Take a note of the close code as it is required by the KMC
(Step 6).
5 Close the exterior of the 5877 and remove the key.
6 Phone the KMC.
Note: Ensure that the lock/doors on the 5877 are locked/closed
before contacting the KMC.
7 Verify identification
8 Provide the 4-digit close code to the KMC.
9 The KMC will inform you that either the code is correct or give
you the correct procedure to follow if the close code in wrong.

Getting Started
Activating The Mas-Hamilton Lock
Activating The Mas-Hamilton Lock 2
Activating the Mas-Hamilton Lock requires a coordinated effort

between a Dispatcher at the Key Management Centre (KMC) and
First Line Maintenance (FLM) or Route person (the term FLM will
be used throughout the following instructions).
Note: The Mas-Hamilton lock may be in more than one mode at a
time, which means that sometimes the Mas-Hamilton lock will
already be activated in one mode when you want to activate it in
another.
Keypad
LCD 5
4
2 3 0
1 8 9
7
EC 6
*# Home Position
Key Reader
Knob
(Opening/Closing)

Getting Started
The roles of the Dispatcher and FLM personnel are as follows:

● Dispatcher - activates:
● the Mas-Hamilton lock in the program
● and the Supervisor Audit (SA) key.
● FLM person physically goes to the Mas-Hamilton lock on the
P77 to complete the activation where he/she will need the
following:
● the initialized SA key
● a Personal Identifier (PI) key
● a Change key
● a combination from the Dispatcher.
A Change key is required for this procedure. The Change key will
normally be in the possession of the FLM person. The Change key
has two prongs that, when extended, fit securely into the change
key socket on the back of the Mas-Hamilton lock. Any Cencon
Change key may be used in any Cencon Mas-Hamilton lock. The
Change key is not encoded or unique in any way.
Activate the Mas-Hamilton lock as follows:
1 Open the Mas-Hamilton lock using the factory combination (50-
25-50). Refer “Opening The Master Lock” and open the safe
door.
Caution Do not close the safe door at any time during this procedure until
Step 15.
Note: If the Mas-Hamilton lock is already in one mode and you

are activating another, someone who has the authority to open
the Mas-Hamilton lock will have to be at the P77.
2 Extend the prongs of the Change key and insert it into the
change key socket on the back of the Mas-Hamilton lock while
OPr is displayed.
3 Power the lock by turning the opening/closing knob counter
clockwise. The Change key symbol will be shown in the
display window.

Getting Started
4 Enter the factory combination 50 25 50.

5 After the factory combination has been correctly entered, the
ISA symbol will be displayed. Hold the SA key against the Mas-
Hamilton lock’s key reader until POC is displayed.
Note: The InI symbol will be temporarily displayed before POC
is displayed.
6 Remove the Change key (from the Mas-Hamilton lock’s socket)
and SA key (from the Mas-Hamilton lock’s key reader).
7 OPr should be displayed. Turn the opening/closing knob
clockwise to retract the bolt of the Mas-Hamilton lock.
9 Keeping the safe door open, close the Mas-Hamilton lock.
10 Turn the opening/closing knob counter clockwise, to activate
the bolt and charge the Mas-Hamilton lock, until EC is
displayed.
11 Turn the opening/closing knob to the home position.
12 Enter the dispatched combination.
13 IPI should be displayed. Insert the FLM key (PI key)
14 OPr should be displayed. Turn the opening/closing knob
clockwise to retract the bolt of the Mas-Hamilton lock.
15 Close the safe door and lock it by turning the opening/closing
knob counter clockwise.
16 Power the lock by turning the opening/closing knob counter
clockwise.
17 When the display prompts, IPI, insert the FLM key (PI key) that
was used to open the Mas-Hamilton lock when you started the
activation procedure.
18 The display will then show the Close Seal Number (* cxx then
xx) for the first opening, which must be relayed back to the
Dispatcher.
Note: * Where x is a number. Take note of the two sets of 2-
digits that will be displayed.

Getting Started
Further details of how to set up and manage the Mas-Hamilton lock

Mas-Hamilton operations are detailed in the following Mas-Hamilton Group
Documentation 2 publications:
● CENCON System 2000 Access Control System
● Getting Started Guide
● Supervisor Guide
● Special Supervisor Guide
● FLM Dispatcher Guide
● Route Dispatcher Guide
● CENCON 2000 System Guide.
These publications can be purchased from the following Order
Point:
Mas-Hamilton Group
805-D Newtown Circle
LEXINGTON
Kentucky
40511-1240
Tel: (1) 606 253-4744
Fax: (1) 606 253-4748
For the attention of Customer Service Manager

Getting Started
Front Operator Interface
Front Operator Interface 2
Depending on the configuration of the P77, the operator panel is

Operator Panel 2
used in conjunction with the cardholder display, (may be a touch
screen), the Function Display Keys (FDKs) and the cardholder
keyboard to display any error messages or State Of Health (SOH)
messages, and to access the various Supervisor Mode programs
described in the NCR publication, Self Service Terminal Supervisor
Functions Manual (B006-0000-4718).
RESET
SUPERVISOR COMM
NORMAL

Getting Started
The switches and indicator on the front operator panel are:

Switch /Indicator Description
Normal /Supervisor Used to enter the Supervisor Mode and return to
Switch Normal Mode
Comms Indicator Flashes to indicate that the P77 is communicating
with a host system.
Reset Switch When pressed, cause a reset of the whole P77.
State of Health (SOH) messages, if any, will be displayed, on the

State of Health cardholder display, when the P77 enters the Supervisor Mode.
Messages 2
To run a program from any of the menus which can be displayed,

Running a Program 2
press the key on the cardholder keyboard which corresponds to the
number of the program you wish to run, or use the Function
Display Key (FDK) alongside the cardholder display, or touch the
appropriate area on the touch screen.
The volume control knob, for digital audio, is located to the left of
Volume Control 2
the PC Core. Volume can also be controlled through the application.

Getting Started
Hardware Reset
Hardware Reset 2
A Reset switch is provided on the operator panel. When the Reset

switch is pressed, the P77 executes its diagnostic procedures,
reloads the system software and initialises the user application
program.
To reset the P77, proceed as follows:
2 Press the Reset switch on the operator panel.
RESET

Note: After the P77 is reset, several minutes will elapse before the
software is loaded and the application is displayed.

Getting Started
Inserting/Removing Diskettes
Inserting/Removing Diskettes 2
To insert or remove a diskettes from the disk drive proceed as

follows.
2 If necessary, press in the button shown below to eject the
current diskette from the disk drive. Remove the diskette.
Standard Enclosure 2

Getting Started
Inserting/Removing Diskettes
3 Insert the new diskette into the disk drive as shown.
Standard Enclosure 2

Getting Started
Inserting/Removing Compact Disks
Inserting/Removing Compact Disks 2
To insert or remove a Compact Disk (CD) from the disk drive

proceed as follows.
2 Press the button shown below to open the disk tray and, if
necessary, remove the current CD.
3 Insert the new CD with the printed side facing to the left.
Ensure that the tabs at the bottom of the tray, are holding the
disk in position.

Getting Started
4 Either, re-press the button, or lightly push the end of the tray
inwards until it retracts automatically.

Getting Started

Book.bk Page xxxi Tuesday, July 24, 2001 9:13 AM
Table of Contents
Error Reporting
Chapter 3
Error Reporting
Error Reporting - Using State Of Health 3-1
How Errors In The PC Module Are Reported 3-3
Error Reporting - Using OES Codes 3-5

The OES Codes 3-5
OES Codes - Structure 3-5
OES Codes 3-6
OES Codes - Qualifier Codes 3-6

Book.bk Page xxxii Tuesday, July 24, 2001 9:13 AM
Table of Contents
Error Reporting

Error Reporting C
Error Reporting - Using State Of Health
Error Reporting - Using State Of

Health 3
The P77 may use an error reporting system called State Of Health
(SOH) reporting. SOH reporting is designed to tell you how
“healthy” your P77 is. In addition to reporting error conditions, it
also reports when a module requires to be replenished or replaced.
To view SOH messages, either:
● open the top cabinet of the P77 and press the
Normal/Supervisor switch, on the operator panel, to the
Supervisor position, or
● open the security enclosure of the P77 - auto-supervisor will be
activated.
The P77 will enter Supervisor Mode and display SOH messages on
the screen.
If all the modules in your P77 are healthy (no module requires to be
replenished or replaced) a TERMINAL HEALTHY message will be
displayed. If any module requires attention, a message stating the
module name and a description of the problem is displayed. If there
is more than one message, each message will be displayed in turn
for a few seconds.
The 4-digit number which appears alongside the SOH message is a
message identification number. If you have to call a service
engineer at any time, quote the SOH message identification number
as well as the message text.
The asterisks (*) indicate the skill level required to fix whatever
problem is generating the current SOH message, and also indicate
which VERIFY SOH option (see NCR publication, Self Service
Terminal Supervisor Functions Manual, B006-0000-4718) should be
selected to clear the SOH message.

Error Reporting
Error Reporting - Using State Of Health
Some SOH messages require to be acted upon immediately, others

indicate you should be prepared to carry out a replenishment/
replacement procedure in the near future. If required, use the
relevant VERIFY SOH option as described in the Supervisor Manual
to clear the SOH message.
Note: If a SOH message is displayed which indicates that a module,
needs to be replaced, you should contact your local service centre.

Error Reporting
How Errors In The PC Module Are Reported
How Errors In The PC Module Are

Reported 3
The SOH reporting system does not report on the operator panel if a
fault has occurred on one of the boards in the PC module.
The boards in the PC module are tested during power-up and at
reset. If a fault is detected on one of the components of the PC
module, the SOH Light Emitting Diode (LED) will be illuminated
red. Following is a summary of the LED colour code.
LED Colour Description
Amber Test Still Executing
Red Test Failed
Green Test Passed
Unlit No Power To Module

Error Reporting
How Errors In The PC Module Are Reported
The location of the LED, for the Pele board, is shown in the
following illustrations.
The LED for the Phantom board is located on the SSPA board.

Error Reporting
Error Reporting - Using OES Codes
Error Reporting - Using OES Codes 3
P77s which do not use the State of Health (SOH) reporting system
run applications which have been written to the migrated
Application Device Interface (ADI).
If your P77 does not use SOH reporting, it will use the same
Operational Exception Status (OES) code reporting as used in
previous generations of ATMs, for example the 5070 or the 5085.
When an exception condition is detected in any module, an OES is
reported and the OES code is displayed, identifying the module,
and specifying whether it is a replenishment requirement or a fault.
This OES code is the starting point of the standard fault finding
procedure, and the code can be decoded without access to the
interior of the P77, to establish the reason for the exception
condition, and the action to be taken.
When the P77 develops a problem or fault, a five character code is

The OES Codes 3
displayed at the lower left-hand corner of the cardholder display. If
the P77 is in service, the code is displayed between transactions.
This is the OES code, the starting point for the operator establishing
the cause of a problem.
OES Codes - Structure 3
The structure of the OES code is as follows:
1st three characters - Identify the module

(refer “OES Codes” on next
page)
5th character - Indicates whether the problem:

(refer “Qualifier Codes” on ● is hardware failure, or
next page) ● needs media replenishment
Examples:
CRD=F MCRW module is faulty
JPT-E Journal Printer is out of paper (empty)

Error Reporting
Error Reporting - Using OES Codes
OES Codes 3
The OES codes are shown in the following tables:
Code Module
RPT Receipt Printer

JPT Journal Printer
DIS Currency Dispenser
CT1 Currency Cassette Type 1
CRD Magnetic card reader/writer
FD0 Flex Disk 0
DAS Door Access System
PHO Security Camera
ENC Encryptor
HOC High Order Communications
TOD Time-Of-Day Clock
NSD Nightsafe Depository
CKB Cardholder Keyboard
SYS System
OES Codes - Qualifier Codes 3
The OES qualifier codes are shown in the following table:

Qualifier Code Description of Problem
F Module Fatal
L Media Low
E Out of Media (empty)
O Bin overfill

Book.bk Page vii Tuesday, July 24, 2001 9:13 AM
Table of Contents
Currency Dispenser
Chapter 4
Currency Dispenser
Replenishing Currency Cassettes 4-1
Emptying The Currency Purge/Reject Bin 4-3
Clearing Jams - Bunch Dispenser 4-5

Book.bk Page viii Tuesday, July 24, 2001 9:13 AM
Table of Contents
Currency Dispenser

Currency Dispenser D
Replenishing Currency Cassettes
Replenishing Currency Cassettes 4
To replenish the currency cassettes in your P77 proceed as follows:

1 Open the security enclosure.
2 Lift the catch on the right-hand side of the currency cassette
you wish to replenish and pull the cassette out of the P77.

Currency Dispenser
Replenishing Currency Cassettes
3 If the cassette is to be sent to a secure area for refilling, do so in

accordance with your institute's rules. Refer to NCR publication
H-8015-STD1-01/02-08 Currency Cassette Owner's Manual, D1-
1297-A for details of how to open and replenish the currency
cassette.
4 Push the full cassette firmly into the P77 until the cassette latch
clicks into place.
5 Repeat Steps 4, 5 and 6 for all cassettes which require to be
replenished.
6 Close and lock the security enclosure.
7 Follow your in-house procedures for indicating that the
currency cassettes have been replenished.

Currency Dispenser
Emptying The Currency Purge/Reject Bin
Emptying The Currency

Purge/Reject Bin 4
To empty the standard currency purge/reject bin in your P77,

proceed as follows:

Currency Dispenser
Emptying The Currency Purge/Reject Bin
2 Lift the catch on the left-hand side of the bin and pull the bin out
of your P77.
3 Remove the currency from the bin.

4 Slide the empty bin into your P77 until it locks in place.
6 Follow your in-house procedures for indicating that you have
emptied the currency purge/reject bin.

Currency Dispenser
Clearing Jams - Bunch Dispenser
Clearing Jams - Bunch Dispenser 4
The indication of a currency dispenser jam will be a State Of Health

(SOH) message.
To clear a currency jam proceed as follows:
2 Lift the currency dispenser catch, and use the green handle to
pull the currency dispenser out of the P77 until its slides are
fully extended.

Currency Dispenser
3 The procedures for clearing a jam depend on the cause and

location of the jam. The SOH message will indicate where the
jam is.
● If SOH indicates a bill jam at the pick sensor/ module, or a
gulp feed failure, go to Step 4.
● If the SOH message indicates a bill jam in the main
transport, proceed to Step 7.
● If the SOH message indicates a bill jam at sensor 2, proceed
to Step 9.
● If the SOH message indicates a bill jam at sensor 1 or a
purge bin overfill, proceed to Step 11.
● If the SOH message indicates a bill jam at sensor 4, 5, or 6
proceed to Step 14.

Currency Dispenser
4 Bill jam at the pick sensor/module or a gulp feed failure - Lift

the green catch on the right-hand side of the currency cassette
indicated in the SOH message (cassette position 1 is the top
cassette) and pull the cassette out of the P77.
5 Reach inside the hole vacated by the cassette and remove any
jammed bills.
6 Push the cassette back into the P77 until the cassette catch clicks
into place. Proceed to Step 15.

Currency Dispenser
7 Bill jam in the main transport - Turn the pulley on the side of
the dispenser counter-clockwise until the bills enter the stacking
area.

Currency Dispenser
8 Insert your hand through the hole in the side of the dispenser as
shown, and remove the bills. Proceed to Step15.

Currency Dispenser
9 Bill jam at sensor 2 - Turn the large gear wheel on the side of
the dispenser until the clamp arm, indicated below, is in its up
position.

Currency Dispenser
10 Insert your hand through the hole in the side of the dispenser as
shown, and remove the bills. Proceed to Step15.

Currency Dispenser
11 Bill jam at sensor 1 - Lift the catch on the left-hand side of the
purge bin and pull the purge bin out of the dispenser.

Currency Dispenser
12 Reach inside the hole vacated by the purge bin and remove any
jammed bills. If you cannot reach the bills, turn the drums
indicated below until the bills are in an accessible position and
then remove them.
13 Push the purge bin back into the P77 until it locks in place.
Proceed to Step 15.

Currency Dispenser
14 Bill jam at sensor 4, 5 or 6 - If required, turn the drums in the

top of the transport until the bills are in an accessible position.
Reach into the transport and remove the bills.
15 Push the dispenser back into the P77.

17 Follow your in-house procedures for indicating you have fixed,
without replacing, the faulty module in the currency dispenser.

Table of Contents
Receipt Printer
Chapter 5
Receipt Printer
Replenishing Paper 5-1
Clearing Jams 5-6

Table of Contents
Receipt Printer

Receipt PrinterE
Replenishing Paper
Replenishing Paper 5
The paper used to replenish your printer must meet the

specification given in NCR publication Consumable Items For Self
Service, (B006-4992-0000).
To replace the printer paper proceed as follows:
Receipt Printer
NORMAL SUPERVISOR

Receipt Printer
Replenishing Paper
3 Open the print mechanism cover using the green locking lever -
the cover will spring open.
4 Lift out the paper roll core, spindle and any remaining paper.
Pull out any paper from the paper entry slot. Discard the paper
roll core and any remaining paper, but retain the spindle.

Receipt Printer
Replenishing Paper
5 Close the print mechanism cover - push it down until it clicks

shut.
6 Remove sufficient paper from the new supply roll so that no

traces of glue or tape remain on the roll. Tear off the end of the
supply roll to make a reasonably straight edge without creases.
7 Insert the spindle into the core of the new paper roll. Lower the
paper roll into the printer so that the spindle drops into the
slots. The paper feeds from the top of the roll.
Note: Graphical instructions are provided on the side of the
printer.

Receipt Printer
Replenishing Paper
8 Manually guide the paper into the printer entry slot until it
stops - approximately 75 mm (3 in.).

Receipt Printer
Replenishing Paper
9 Press the paper feed button and continue to feed in the paper
manually until it is gripped by the print mechanism. The printer
will automatically feed the paper through the printer, print a
test graphic and feed the receipt out of the transport.
10 Remove the receipt from the exit slot.

11 Follow your in-house procedures for indicating that the paper
has been replaced in the receipt printer.
the Normal position.

Receipt Printer
Clearing Jams
Clearing Jams 5
The indication of a receipt printer jam will be a State Of Health

message.
To clear a jam within the receipt printer, proceed as follows:
3 Inspect the printer to see if you can identify the cause of the
paper jam.
4 Paper jammed at the exit slot - lift the plunger and slide the
printer backwards until clear of the exit slot.

Receipt Printer
Clearing Jams
5 Remove any jammed paper from the exit slot/end of the

transport.
6 Lift the transport, to align it with the exit slot, and slide the
printer forwards until the plunger engages.
7 Check that the transport is engaged correctly with the exit slot.

Receipt Printer
Clearing Jams
8 Paper jammed in the printer transport - remove it carefully

using your fingers.

Receipt Printer
Clearing Jams
9 Paper jammed under the printer cover - open the print

mechanism cover using the green locking lever - the cover will
spring open.

Receipt Printer
Clearing Jams
10 Remove any torn or crumpled paper from under the cover.
11 Make sure that the receipt roll can turn freely by spinning the
paper roll away from the front of the printer. If the roll does not
turn freely, remove it from the printer and check that there are
no foreign objects preventing the paper roll from rotating.
12 If necessary, lower the paper roll into printer so that the spindle
drops into the slots. The paper feeds from the top of the roll.

Receipt Printer
Clearing Jams
13 Close the print mechanism cover - push it down until it clicks.
14 If necessary, tear off the end of paper roll to make a reasonably

straight edge.

Receipt Printer
Clearing Jams
15 Manually guide the paper roll into the printer entry slot until it
stops - approximately 75 mm (3 in.).

Receipt Printer
Clearing Jams
16 Press the paper feed button and continue to feed in the paper
manually until it is gripped by the print mechanism. The printer
will automatically feed the paper through the printer, print a
test graphic and feed the receipt out of the transport.
17 Remove the receipt from the exit slot.

18 Follow your in-house procedures for indicating that a jam has
been cleared in the receipt printer.

Receipt Printer
Clearing Jams

Table of Contents
Journal Printer
Chapter 6
Journal Printer
Replenishing Paper - Graphics Printer 6-1
Clearing Jams - Graphics Printer 6-13

Table of Contents
Journal Printer

Journal Printer F
Replenishing Paper - Graphics Printer
Replenishing Paper - Graphics

Printer 6
The paper used to replenish your printer must meet the

specification given in NCR publication Consumable Items for Self
Service, B006-0000-4992.
If your ATM is configured with Electronic Journal, refer to the NCR
publication NDC+ Supervisor’s Reference Manual, B006-0000-2487.
To replace the journal paper roll proceed as follows:

NORMAL SUPERVISOR

Journal Printer
3 If there is any paper left on the supply roll, press the paper feed
button to wind on a few turns of blank paper to protect the
printed journal roll.

Journal Printer
4 Remove the printed journal roll by pushing it up from

underneath. If necessary, tear off the paper against the serrated
cutter.

Journal Printer
5 Remove the take-up spindle from the paper roll.

Journal Printer
6 Lift one of the green locking levers to open the print

mechanism.

Journal Printer
7 Remove the paper roll core and any remaining paper from the
printer.

Journal Printer
8 Remove sufficient paper from the new journal roll so that there
are no traces of glue or tape. Place the new roll in the journal
printer as shown.
9 Tear the end of the paper to leave a reasonably clean and

straight edge without creases.

Journal Printer
10 Lifting the paper entry cover with one hand, feed the paper
through until the end is visible. Release the paper entry cover.
11 Pull about 300 mm (12in.) of paper through the print

mechanism. Fold the end of the paper back on itself to form a
clean, square end.

Journal Printer
12 Hold the take-up spindle so that the black end is at the same
side of the printer as the black roll guide.
Insert the folded edge of the paper into the slot on the take-up
spindle and wind the paper around the core two or three times
in the direction shown. Keep the paper central on the spindle.
1 2 3

Journal Printer
13 Making sure that the black end of the spindle is against the
black roll guide, push the take-up spindle down between the
roll guides until it clicks into place. (Starting with the spindle at
an angle will make it easier to fit between the roll guides.) The
paper should wind over the top of the spindle.

Journal Printer
14 Close the print mechanism, making sure that it clicks shut. A

test graphic will be printed automatically:
● A “smiley” graphic indicates correct operation.
● A picture of the printer showing a paper roll being removed

indicates that the empty paper core was left in the printer
and is still under the new paper roll. Lift out the paper,
remove the empty core and replace the paper.

Journal Printer
15 Press the paper feed button to wind on the paper until all slack
is taken up and the test graphic has disappeared onto the take-
up roll.
16 If nothing is printed on the paper when the print mechanism is

closed, the paper has probably been loaded incorrectly. Check
the orientation of the paper supply roll as shown in Step 8 and
repeat Steps 9 through to 15.
17 Check that the paper is not too close to one side or it may
crumple against the roll guides and cause a jam. Open the print
mechanism and slide the paper until it is centred between the
guides. Close the print mechanism, the “smiley” graphic should
be printed again.
18 Follow your in-house procedures for indicating that the journal
paper has been replaced.

Journal Printer
Clearing Jams - Graphics Printer
Clearing Jams - Graphics Printer 6
The indication of a journal printer jam will be a State Of Health

message or overprinting.
To clear a paper jam within the journal printer, proceed as follows:
3 Inspect the printer to see if you can identify the location of the
paper jam.

Journal Printer
4 Lift one of the green locking levers to open the print

mechanism.
5 Remove any torn or crumpled paper from within the print

mechanism. If anything is printed on this paper, keep it with the
printed take-up roll.
Warning: Take care when clearing the print mechanism as the serrated
cutter may cause injury.
6 Check the supply roll to see that it is positioned correctly. It

should sit flat in the base of the printer with the paper free to
feed upwards from the side of the roll nearer the print
mechanism.

Journal Printer
7 Check that the printed take-up roll is winding on evenly and

that it is not being crumpled against one of the roll guides. If
you cannot move the paper away from the guide, you should
replace the journal roll as explained in the previous section.
8 If you are able to straighten out the paper – close the print
mechanism cover, pushing it until it clicks shut. A “smiley”
graphic should be printed. Press the paper feed button until the
paper has smoothed out and appears to be feeding through
without problems.
9 If the paper is badly crumpled or torn across, you should

replace the journal roll as described in the previous section.
10 Follow your in-house procedures for indicating that a jam has
been cleared in the journal printer.

Journal Printer

Book.bk Page xvii Tuesday, July 24, 2001 9:13 AM
Table of Contents
Maintenance
Chapter 7
Maintenance
What Is Required To Maintain The P77? 7-1

Daily Tasks 7-1
Weekly Tasks 7-1
Emptying the Dip Reader Debris Bin 7-1
Replenishment 7-1
Cleaning Kit 7-2
Looking After The P77 7-3

Weekly Maintenance Procedures 7-3
Cleaning the Facia and Exterior Panels 7-3
Cleaning Magnetic Heads on Dip Card Readers 7-4
Printer Media Storage 7-5

Book.bk Page xviii Tuesday, July 24, 2001 9:13 AM
Table of Contents
Maintenance

Maintenance G
What Is Required To Maintain The P77?
What Is Required To Maintain The

P77? 7
The P77 needs very little attention after installation.
The following daily tasks are required:

Daily Tasks 7
● Check that there are sufficient supplies in the P77.
The following weekly tasks are required:

Weekly Tasks 7
● Clean the facia and exterior panels

● Clean the heads of the magnetic card reader.
Check, and when necessary empty, the Dip card reader debris bin.
Emptying the Dip
Reader Debris Bin 7
You will have to replenish printer paper and the dispenser cash on
Replenishment 7
an as-required basis; the frequency of these operations depends on
the ATM use.
You must maintain the following modules in your ATM:
● Journal printer (Graphics)
● Receipt printer (Graphics)
● Cash dispenser.

Maintenance
Cleaning Kit
Cleaning Kit 7
The cleaning kit (Ref No.009-0004633) contains all the

recommended materials for maintenance and cleaning of your
ATM. The kit is obtainable from your local NCR Field Engineering
organisation and contains the materials shown in the following list:
Item Quantity/Size
General surface cleaner 100 ml (0.18 UK pints) finger pump

spray
Lint free cloth 10 @ 330 mm x 400 mm (13 in. x 15.7 in.)
Card reader cleaning card 10 individual sachets

Maintenance
Looking After The P77
Looking After The P77 7
The weekly maintenance procedures are:

Weekly ● Clean the facia and exterior panels
Maintenance ● Clean the magnetic heads on the dip card reader.
Procedures 7
Clean the surfaces of the facia and exterior panels, using either the
Cleaning the Facia general surface cleaner (refer "Cleaning Kit") or a dilute detergent
and Exterior Panels 7 solution (washing up liquid and warm water), as follows:
● Using a damp lint free cloth, clean the surface of the facia and
exterior panels.
● Using a dry lint free cloth, wipe down the surface of the facia
and exterior panels.
Paint, grease or dirt can be removed by a light application of cotton
wadding dampened with one of the following cleaning agents:
● Isopropyl alcohol
● Ethyl alcohol.
The surface should then be cleaned as previously directed.
Note: To preserve the appearance of your ATM, a non-abrasive car
wax may be applied to the grey areas of the facia.
When cleaning the exterior surface:
● Do not use an abrasive, acid, alkaline or chlorinated cleaner.
● Do not scrape the surface with scouring pads, razor blades or
similar implements.

Maintenance
Looking After The P77
● Do not use any of the following cleaning agents:

● Benzene
● Petrol (Gasoline)
● Acetone
● Carbon tetrachloride
● Paint stripper of any kind.
Keyboards vandalised by paint should not be cleaned. The
keyboard should be replaced.
To clean the heads you will require a cleaning card, NCR part
Cleaning Magnetic number 998-0052929 or equivalent. Proceed as follows:
Heads on Dip Card
Readers 7

3 Prepare the cleaning card according to the instructions enclosed
with it.
4 Insert the cleaning card into the card reader with the cleaning
face downwards. Remove the card from the reader. Repeat this
action five(5) times.

Maintenance
Printer Media Storage
Printer Media Storage 7
To get the best results from your printer, store spare paper supplies
in a cool, dry, dust-free place. Leave the articles in their original
packing material until required for use.

Maintenance
Printer Media Storage

Index
Index 0
Activating
A The Mas-Hamilton Lock 2-19
An Introduction To The P77
Module Location 1-3
What is the P77 1-1
Auto-Supervisor 2-9
Changing
C Combination 2-14
Cleaning kit 7-2
Clearing Jams
Journal printer (graphics) 6-13
Receipt Printer 5-6
Closing
Mas-Hamiltonr Lock 2-18
Security Enclosure 2-5
The P77 2-1
Top Cabinet 2-3
Closing Sequence
Primary and Secondary Locks 2-11
Combination
Changing 2-14
Combination lock 2-10
Basic 2-12
Changing Combination 2-14
Customer setting 2-14
Factory setting 2-13
Locking 2-14
With a keylock 2-12
With keylock 2-10
With silent alarm 2-12
Controlled Access Electronic Lock 2-15
Currency Dispenser
Emptying purge bin 4-3
Replenishing currency cassettes 4-1
Currency Dispenser (Bunch)
Clearing jams 4-5
P77 ATM - Operator Manual Index-1

Index
Currency purge bin

Emptying 4-3
Customer set combination
Unlocking 2-14
Daily maintenance tasks 7-1

D Digital audio
Front access volume control 2-24
Dip card reader
Head cleaning 7-4
Documentation
Mas-Hamilton Lock 2-22
Emptying debris bin 7-1

E Entering supervisor mode 2-8
Error message identification number 3-1
Error Reporting
OES codes 3-5
PC module 3-3
State of health 3-1
Using OES Codes 3-5
With State of health 3-1
Factory set combination

F Unlocking 2-13
FCC Statement iii
Canadian Class A Device Declaration iii
Information to User iv
Freestanding lobby terminal 1-1
Operator Panel 2-23
Running a Program 2-24
State of Health Messages 2-24
Volume Control 2-24
Index-2 P77 ATM - Operator Manual

Index
Getting Started
G Activating The Mas-Hamilton Lock 2-19
Closing The Security Enclosure 2-5
Closing The Top Cabinet 2-3
Controlled Access Electronic Lock 2-15
Entering Supervisor Mode 2-8
Front operator interface 2-23
Hardware reset 2-25
Inserting/Removing
Compact Disks 2-28
Diskettes 2-26
Opening the Security Enclosure 2-4
Opening The Top Cabinet 2-1
Opening/Closing
Standard security enclosure 2-10
Switching Power On/Off 2-6
Guide To Illustrations ix
Hardware Reset 2-25

H How errors are reported
PC module 3-3
State of health 3-1
Inserting
I Compact Disks 2-28
Diskettes 2-26
Interlock Switch
Dispenser 2-7
Supervisor 2-9
Jam clearance
J Currency dispenser (Bunch) 4-5
Journal Printer (graphics)
Clearing jams 6-13
Replenishing 6-1
Keylock 2-10
K Locking 2-12
Unlocking 2-12

Index
Lock Types 2-10

L Locking
Combination Lock 2-14
Keylock 2-12
Looking after the P77
Cleaning
Facia and exterior panels 7-3
Cleaning magnetic heads
Dip card readers 7-4
Daily maintenance tasks 7-1
Weekly maintenance tasks 7-3
Magnetic head cleaning

M Dip card readers 7-4
Maintenance
Daily tasks 7-1
Looking after the P77 7-3
Requirements 7-1
Weekly tasks 7-1
Manual Supervisor Mode 2-8
Mas-Hamilton Lock
Activating 2-19
Closing 2-18
Documentation 2-22
Opening 2-15
Media storage 7-5
Module Location 1-3
External 1-3
Internal 1-4
OES codes 3-5–3-6

O Qualifier Codes 3-6
Structure 3-5
Opening
Security Enclosure 2-4
The P77 2-1
Top Cabinet 2-1
Opening Sequence
Primary and Secondary Locks 2-11

Index
P77
P Closing 2-1
Opening 2-1
With Bunch Presenter 1-2
PC module
Error reporting 3-3
Power
Switching On/Off 2-6
Primary and Secondary Locks
Closing Sequence 2-11
Opening Sequence 2-11
Position 2-11
Primary lock types
With keylock 2-10
Keylock 2-10
Printer media storage 7-5
Purpose And Audience vii
Receipt Printer
R Clearing jams 5-6
Replenishing Paper 5-1
Removing
Compact Disks 2-28
Diskettes 2-26
Replenishing
Currency cassettes 4-1
Journal Printer (graphics) 6-1
Replenishing Paper
Receipt printer 5-1
Reporting errors
PC module 3-3
Using OES codes 3-5
Using state of health 3-1
Resetting the P77 2-25
Revision Record v

Index
Sargent and Greenleaf 2-10

S Secondary lock types 2-10
Keylock 2-10
Security Enclosure
Closing 2-5
Opening 2-4
Standard security enclosure
Change The Combination 2-14
Combination locks 2-12
Customer set combination 2-14
Factory set combination 2-13
Keylocks 2-12
Locking the Combination lock 2-14
Opening/Closing 2-10
State of health 3-1
Asterisks (*) 3-1
Error reporting 3-1
Supervisor mode
Auto-Supervisor 2-9
Manual 2-8
Terminal maintenance
T Cleaning
Facia and exterior panels 7-3
Cleaning magnetic heads
Dip card readers 7-4
Daily tasks 7-1
Emptying debris bin 7-1
Replenishment 7-1
Requirements 7-1
Weekly tasks 7-3
Top Cabinet
Closing 2-3
Opening 2-1

Index
Unlocking
U A keylock 2-12
Customer set combination 2-14
Factory set combination lock 2-13
Weekly maintenance tasks 7-1, 7-3

W What is required to maintain your terminal? 7-1
What is the P77 1-1
What This Manual Contains viii

Index

User Feedback Form
Title: NCR 5877 Personas ATM - Operator Manual

Number: B006-6210- A000 Date:
Cut
NCR welcomes your feedback on this publication. Your comments can be of great value in
helping us improve our information products.
You may send your comments, electronically, to the Information Solutions Department
at Dundee. See over for details.
Circle the numbers below that best represent your opinion of this publication.
Ease of use 5 4 3 2 1 0 5 = Excellent

Accuracy 5 4 3 2 1 0 4 = Good
Clarity 5 4 3 2 1 0 3 = Adequate
Completeness 5 4 3 2 1 0 2 = Fair
Organization 5 4 3 2 1 0 1 = Poor
Appearance 5 4 3 2 1 0 0 = Not Applicable
Examples 5 4 3 2 1 0
Illustrations 5 4 3 2 1 0
Job performance 5 4 3 2 1 0
Question resolution 5 4 3 2 1 0
Overall satisfaction 5 4 3 2 1 0
Indicate the ways you feel we could improve this publication.
❑ Improve the table of contents ❑ Add more/better quick reference aids

❑ Improve the overview/introduction ❑ Add more examples
❑ Improve the organization ❑ Add more illustrations
❑ Improve the index ❑ Add more step-by-step procedures
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Write any additional comments you may have below and on additional sheets, if necessary. Include
page numbers where applicable.
Use the following addresses to send your comments, electronically, to the Information Solutions
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DD2 3XX

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Book.

bk Page 1 Tuesday, July 24, 2001 9:13 AM

5877 Personas ATM

Publication ID: B006-6210-A000

The product described in this book is a licensed product of NCR Corporation.

Address correspondence to:

NCR Financial Solutions Division Ltd

NCR - CONFIDENTIAL AND PROPRIETARY

P77 ATM - Operator Manual iii

This equipment must be installed and used in strict accordance with

Caution NCR Corporation is not responsible for any radio or television

iv P77 ATM - Operator Manual

Date Page Description of Change

Jul 01 All New Publication

P77 ATM - Operator Manual v

vi P77 ATM - Operator Manual

About This Document

Purpose And Audience

This publication is intended for NCR customer personnel who are

P77 ATM - Operator Manual vii

About This Document

What This Manual Contains

This manual is divided into seven (7) chapters, as follows:

viii P77 ATM - Operator Manual

About This Document

Guide To Illustrations Used In This

The illustrations are used as follows:

Symbol Definition Example

position of outlined object

Direction/motion sequence and direction/motion.

P77 ATM - Operator Manual ix

About This Document

x P77 ATM - Operator Manual

About This Document

What is the P77 ......................................................................................1-1

Opening/Closing The Exterior Of The P77.......................................2-1

P77 ATM - Operator Manual xi

Security Enclosures with Controlled Access Electronic Lock ...... 2-15

Error Reporting - Using State Of Health ........................................... 3-1

Replenishing Currency Cassettes ....................................................... 4-1

xii P77 ATM - Operator Manual

Replenishing Paper - Graphics Printer...............................................6-1

What Is Required To Maintain The P77? ...........................................7-1

User Feedback Form

P77 ATM - Operator Manual xiii

xiv P77 ATM - Operator Manual

What is the P77 1- 1

Module Location 1-3

P77 ATM - Operator Manual

P77 ATM - Operator Manual

An Introduction To The Personas 77 A

What is the P77

What is the P77 1

P77 ATM - Operator Manual 1 -1

An Introduction To The Personas 77

P77 With Bunch Presenter

1-2 P77 ATM - Operator Manual

An Introduction To The Personas 77

The external and internal locations of the modules which comprise

P77 ATM - Operator Manual 1-3

An Introduction To The Personas 77

1-4 P77 ATM - Operator Manual

Opening/Closing The Exterior Of The P77 2-1