Case Study Assignment 3

Chapter 5 & 6

Case: Under Pressure

Discussion Questions

1. What feedback would competent executive housekeepers give Philip?

According to the department’s productivity standards information by the previous
executive housekeeper, each room should take 26 minutes to clean. Only 40% of
his housekeepers were performing at the hotel’s productivity standards so, he could
encourage the more experienced 40% to pitch in and help bring to 60% up to
speed. Provide more resources to the training department.
Organize training better so housekeepers staff come up to speed within 30 days.

Case: Raising the Performance Bar

Discussion Questions

1. How could Laverne have approached the supervisors differently?

SO sorry professor ,I don’t understand this question.
2. What steps should Laverne now take with each supervisor to ensure they improve
employee performance in their units?
. Set Performance goals:
a. Clear and specific. Goals must be clear and specific.
b. Measurable. Goals should be stated in terms that are easy to measure.
c. Time-Specific. Many goals are neglected or completed unsatisfactorily because
the supervisor and employee did not agree on a time limit in advance.
d.Achievable. Unattainable goals do not motivate employees.

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