Professional Documents
Culture Documents
Reference Readings
Books: Operations Management by Heizer and Render, Chapter 5: Design of Goods
and Services
Concepts, Theories, Tools, Methods, Practices that were gathered from the readings and
references that are possibly applicable and may be useful to the company where I work or for
the organization hosting my on-site research course works . What, Why and How.
Prepared by:
Aubrey N. Antepuesto