Content Summary by Topic: Topic Structure Additional Features

Content Summary by Topic Updated April 2018
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TOPIC STRUCTURE ADDITIONAL FEATURES
LESSON: Each topic contains Lessons, which are REFLECT: Reflect provides an opportunity for a DEVELOP OTHERS: Managers use the Develop
comprised of three sections: Learn, Practice, and learner to reflect on the key concepts in the Lesson. Others materials to lead team discussions about
Reflect. Some Lessons only contain a Learn section. how the topic concepts apply to and can be used
ASSESSMENT: The multiple-choice, scenario- in their teams’ work.
PERFORMANCE GOAL: Performance-based skills based test measures comprehension of the material
tied to each Lesson. and one’s ability to apply it. EDITOR’S CHOICE: Regularly updated curated
content from trusted sources across the web.
LEARN: Learn presents the key concepts of the ON-THE-JOB: On-The-Job helps identify
Lesson and reinforces them with polls, callouts, opportunities to apply and develop skills that will FROM THE COLLECTION: Articles from Harvard
infographics, tools, and handouts. The Learn content have the most impact for the learner and their Business Publishing experts and thought leaders.
also includes short videos featuring leading global organization.
business experts and executives. QUICK-READ: The Quick-Read presents only the
key concepts in a topic for a learner to review in
PRACTICE: These activities provide an opportunity to approximately 20 minutes.
practice skills and further reinforce the learning. There
is one Practice activity per performance-oriented
Lesson.
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Harvard Business School Publishing is an affiliate of Harvard Business School.
LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES
DISCUSSION GUIDES
BUDGETING
LESSON 1 Understand Budgets and Introduction to Budgeting, Blythe J. TOOLS AND HANDOUTS FROM THE COLLECTION
Understand Budgets and Budgeting: None McGarvie
Budgeting Worksheet for Negotiating Your Team's Dynamic Forecasting: A Planning
Budget Impacts, V.G. Narayanan Budget Innovation for Fast-Changing Times,
Bjarte Bogsnes
How Not to Lose Sleep Over Your Traditional & Alternative Approaches to the
LESSON 2 Develop an Operating Budget: Budget, Paul Biddinger Budgeting Process Corporate Budgeting Is Broken—
Develop an Operating Assemble the elements of an Let’s Fix It, Michael C. Jensen
Budget operating budget Opportunity vs. Cost in a New Market,
Blythe McGarvie How Departmental Budgets Coordinate
Note on Budget Formulation in
with the Master Budget Nonprofit Organizations, David W.
Budgeting in an Uncertain Market, V.G Young
LESSON 3 Prepare a Capital Budget: Narayanan The Seven Steps of Creating an Operating
Prepare a Capital Create a budget for capital Budget Deciding How to Decide, Hugh
Budget outlays Realistic Budgets, Jean Capizzi Courtney, Dan Lovallo, and Carmina
Four Main Capital Budgeting Techniques Clarke
Use Bad News to Your Advantage, V.G.
Narayanan
Revenue Variance Analysis Note On Flexible Budgeting and
LESSON 4 Understand Sensitivity
Understand Sensitivity Analysis and Variance: Perform Adapt Your Budgeting Process for Variance Analysis, David W. Young
Analysis and Variance budget sensitivity analysis and Dynamic Times
analyze budget variances DEVELOP OTHERS DISCUSSION Zero-based Budgeting Is Not a
Deciphering Cost Variance Wonder Diet for Companies, Daniel
GUIDES
Mahler
LESSON 5 Adapt Budgeting to a The Refresher: Net Present Value Preparing Accurate Sales Volume
Adapt Budgeting to a Changing Environment: None Forecasts Your Agile Project Needs a Budget,
Changing Environment The Art of Contingency Planning, Brian Not an Estimate, Debbie Madden
Chase
Estimating Costs
Four Ways to Improve Your Strategic
The Upside of Understanding Unit
Thinking Skills, Nina Bowman
Costs, Bjarte Bogsnes
Embrace Uncertainty, Bob Kaplan

EDITOR’S CHOICE
Updated quarterly. See Editor’s Choice
Articles document in the Admin Console
for full list.

DISCUSSION GUIDES
BUSINESS CASE DEVELOPMENT
LESSON 1 Understand Business Cases: Intro to Business Case Development, TOOLS & HANDOUTS FROM THE COLLECTION
Understand Business None Lynda Applegate
Cases Sample Business Case Reinventing Your Business Model,
Create and Deliver a Strong Business Clayton Christensen, Mark W.
Case, Eddie Yoon Business Case Template Johnson, and Henning Kagermann
LESSON 2 Define the Opportunity: Define
Define the Opportunity the opportunity you want to Making Your Ideas Credible, Prashant Worksheet for Defining an Opportunity and Breakthrough Thinking from Inside
pursue when building a business Pundrik Generating Alternatives the Box, Kevin P. Coyne, Patricia
case Gorman Clifford, and Renee Dye
Three Principles to Win Executive Project Implementation Tracking Form
LESSON 3 Explore Options: Explore Approval, Brad Holst Innovation Killers: How Financial
Explore Options alternatives for addressing an Checklist for Presenting a Business Case Tools Destroy Your Capacity to Do
opportunity when building a Five Ways to Measure Performance, New Things, Clayton Christensen,
business case Stacey Barr Stephen Kaufman, and Willy Shih
Make Your Case With Visuals
LESSON 4 Analyze Alternatives: Analyze Opportunity vs. Cost in a New Market, Writing an Executive Summary That
Analyze Alternatives alternatives for your business Blythe J. McGarvie Means Business, John Clayton
case and identify the best option DISCUSSION GUIDES
Customer Input, Scott Anthony
Assessing and Mitigating Risks How to Save Good Ideas, John Kotter
LESSON 5 Assess Risks: Assess the risks Juggling Growth and Brand Identity,
Assess Risks associated with your business Seth Goldman Generating Alternatives
case proposal EDITOR’S CHOICE
Experiment to Learn About Your Market,
Robyn Bolton Updated quarterly. See Editor’s Choice
LESSON 6 Create an Implementation Articles document in the Admin Console
Create an Plan: Create an implementation When the Better Market Is Risky, Antonio for full list.
Implementation Plan plan for your business case Alves
proposal
Craft a Story to Sell Your Business
Case, Ray Sheen
LESSON 7 Communicate Your Case:
Communicate Your Present your business case to How to React Non-Defensively, Brad
Case decision makers Holst

DISCUSSION GUIDES
BUSINESS PLAN DEVELOPMENT
LESSON 1 Why You Need a Business Introduction to Business Plan TOOLS & HANDOUTS FROM THE COLLECTION
Why You Need a Plan: None Development, Steven Rogers
Business Plan Sample Business Plan How to Write a Great Business Plan,
Planning for Success, Prashant Pundrik William A. Sahlman
Worksheet for Drafting an Executive
Get Started on Your Plan: Build a Flexible Business Plan, Tony Summary How to Write a Winning Business
LESSON 2 Prepare to create a business Tjan Plan, Stanley R. Rich, David E.
Get Started on Your plan Worksheet for Describing an Opportunity Gumpert
Plan Deviating from the Business Plan,
Steven Rogers Components of a Typical Business Plan Planning with People in Mind, D.
Quinn Mills
Adapt to the Market, Scott Anthony
Tell Your Organization’s Story:
LESSON 3
Introduce your organization, its DISCUSSION GUIDES Writing an Executive Summary That
Tell Your Organization’s Crossing the River, Lynda Applegate
people, and its objectives within Means Business, John Clayton
Story
a business plan Identifying Operational Success Factors
Fix Their Problem, Win the Deal, Bill
Taylor Understanding Financial Statements:
Describing Your Business Concept Making More Authoritative Decisions,
LESSON 4 Describe the Opportunity: Emerging Markets, Kate Sweetman HBS Press
Describe the Opportunity Indicate the opportunity and
competitive differentiators within Secure Your Plan with the Right Team, Rediscovering Market Segmentation,
a business plan Heide Abelli Daniel Yankelovich, David Meer
LESSON 5 Document Your Marketing and Why a Good Idea Isn't Enough, Brian S.
Document Your Cohen Rethinking the 4 P’s, Richard Ettenson,
Operations Plans: Define your
Marketing and approach to marketing and Eduardo Conrado, Jonathon Knowles
Operations Plans operations within a business plan Define Success Up Front, Adrian Beggan
Look Beyond Obvious Risks, Mihir Desai EDITOR’S CHOICE

Present Your Financial
LESSON 6 Analysis: Show your current Updated quarterly. See Editor’s Choice
Present Your Financial financial status and projected Articles document in the Admin Console
Analysis results within a business plan for full list.

LESSONS PERFORMANCE VIDEOS TOOLS, HANDOUTS & ARTICLES
GOALS DISCUSSION GUIDES
CAREER MANAGEMENT
LESSON 1 Chart Your Career Path: Introduction to Career Lateral Career Moves and TOOLS & HANDOUTS FROM THE COLLECTION
Chart Your Career None Management, Judy Shen- Learning, Vinod Parmeshwar
Path Filerman The Corporate Lattice: The
Career Self-Assessment
Learn from Successes, Ranjay Three Lattice Ways-to Build
Worksheet
Own Your Development, Doug Gulati Careers, to Work, and to
Conant Participate, Cathleen Benko and
Know Yourself: Identify Discovery Log
LESSON 2 Learning to Learn, Erika Molly Anderson
Know Yourself your career interests, The Changing Career Andersen
values, and skills Understand Core Interests
Landscape How Will You Measure Your
Job Crafting to Develop Life? Clayton M. Christensen
The Art of Career Learning, Judy Shen-Filerman Work Values Worksheet
LESSON 3 Forge Relationships: Development, Gianpiero Reaching Your Potential, Robert
Forge Forge relationships with Petriglieri In Praise of Non-Linear Career Skills Assessment Worksheet
S. Kaplan
Relationships people who can support Moves, Vince Forlenza
your career growth A Great Job Fit, Beverly Kaye Ask for Career Help
Learn to Love Networking,
Career Crossroads, Rob Markey Tiziana Casciaro, Francesca Gino,
Find Your Passion to Guide Practicing Learning Agility
and Maryam Kouchaki
LESSON 4 Develop Learning Your Career, Robert Steven Are You Prepared for a Global
Develop Learning Agility: Develop learning Kaplan Assignment? Andy Molinsky Building Learning Opportunities
Turn the Job You Have into the
Agility agility to advance your Worksheet
Advance Your Career with a The Opportunity of Being Job You Want, Amy
career Wrzesniewski, Justin M. Berg, and
Personal Brand, Catherine Between Jobs, Lauren Mackler Exploring Career Options
Kaputa Jane E. Dutton
Explore Opportunities: Worksheet
LESSON 5 The Journey After a Setback,
Explore Identify and pursue Find a Company That Fits, Cherie Matthews Rebounding from Career
opportunities for career Recovering from a Career
Opportunities Anna Harper-Hess Setbacks, Mitchell Lee Marks,
growth Setback
Career Impasse, Timothy Butler Philip Mirvis,
Keep in Touch Over the Years, and Ron Ashkenas
Helping Employees Clarify their
Linda Hill Don’t Kill Your Employees’
LESSON 6 Overcome Career Dreams, Whitney Johnson Goals Worksheet
How to Stay Stuck in the Wrong
Overcome Career Setbacks: Manage Seek Mentors Who Expand Career, Herminia Ibarra
Setbacks career obstacles and Your Comfort Zone, David Genuinely Listen, Robin Jarvis
setbacks Lammy DISCUSSION GUIDES
Team Job Crafting, Carol
Finding a Sponsor, Judy Shen- Kauffman EDITOR’S CHOICE
Help Others Manage Discover the Work You Love
LESSON 7 Filerman
Their Careers: Help Updated quarterly. See Editor’s
Help Others
others manage their Support Employees' Career Choice Articles document in the
Manage Their Make a Mentor Connection,
Careers careers Blythe McGarvie Development Admin Console for full list.

DISCUSSION GUIDES
CHANGE MANAGEMENT
LESSON 1 Understand Change: None Introduction to Change Management TOOLS & HANDOUTS FROM THE COLLECTION
Understand Change
Lead Cultural Change Through Action, Self-Assessment for Change Managers Leading Change: Why
Bruce Harreld Transformation Efforts Fail, John P.
Worksheet to Prepare Your Group for Kotter
LESSON 2 Become Change-Ready: Fear of Reinvention, Scott Anthony Change
Become Change-Ready Maintain a high level of change- Cultural Change That Sticks, Jon
readiness Know When You Can't Lead Change, Worksheet for Communicating Change Katzenbach
Veronica Hope Hailey
Worksheet for Addressing Resistance The Network Secrets of Great
LESSON 3 Initiate Change: Initiate and lead Prepare Your Brain for Change, Margaret Change Agents, Julie Battilana and
Initiate Change a change effort Moore Tiziana Casciaro
DISCUSSION GUIDES
Setting the Stage for Change, Amy Cracking the Code of Change,
Edmondson Communicating a Shared Vision Michael Beer and Nitin Nohria
LESSON 4 Implement Change: Implement
Implement Change change efforts Stay Calm in a Stressful Moment, Sharon Addressing Reactions to Change Accelerate!, John P. Kotter
Grady
Decoding Resistance to Change,
Start a Turnaround with a Strategy Map, Jeffrey Ford and Laurie Ford
LESSON 5 Address Resistance: Overcome Tiziana Dearing
Address Resistance resistance to change in your New Leadership Role? Get Early
group Use “Social Proof” to Change Behavior, Wins, Michael Watckins
Thomas Wedell-Wedellsborg
Live the Vision, Neil Gaydon

EDITOR’S CHOICE
Process Emotions Effectively to Manage
Change, Susan David
The Challenge of Change, Amy for full list.
Edmondson
How to Approach a Resistor, Sharon

Grady

DISCUSSION GUIDES
COACHING
LESSON 1 Adopt a Coaching Mindset: Introduction to Coaching TOOLS & HANDOUTS FROM THE COLLECTION
Adopt a Coaching None
Mindset Employees Expect Coaching, Judy Shen-Filerman Steps in a Coaching Conversation 4 Reasons Managers
Should Spend More Time on
Coach on a Daily Basis, Lauren Mackler Worksheet for Creating a Coaching, Joseph R.
Coaching Action Plan Weintraub and James M. Hunt
LESSON 2 Build a Coaching Habit: Identify Part 1: Helene Spots a “Coachable Moment”
Build a Coaching Habit and act on coaching opportunities Worksheet for Coaching Meeting 4 Ways to Become a Better
Part 2: Helene Shares Her Thoughts Notes Learner, Monique Valcour
Part 3: Helene and Ines Plan Next Steps Positive Habits for Engaged The Power of Talk: Who Gets
LESSON 3 Listen and Question Effectively: Listening Heard and Why, Deborah
Listen and Question Listen and question effectively How to Be a Good Listener, Peter Bregman Tannen
Effectively during coaching Three Types of Questions
Good Coaching Inspires Leadership, Bryan E. Simmons
Tips for Giving Coaching
Feedback EDITOR’S CHOICE
The Power of Open-Ended Questions, Mason Weintraub
LESSON 4 Give Constructive Feedback: Updated quarterly. See Editor’s
Give Constructive Give constructive feedback during Work Through Difficulties, Alison Beard Worksheet for Giving Feedback
Choice Articles document in the
Feedback coaching
Worksheet for Challenging a Fixed Admin Console for full list.
Coaching in the Moment, Takiyah Gross Foote
Mindset
Give Coaching Homework, Judy Shen-Filerman
LESSON 5 Promote Learning Agility: Coach Worksheet to Help Build Self-
Promote Learning Agility employees to become agile A Learner’s Mindset, Nina Bowman Awareness
learners
Defusing Defensiveness, Monique Valcour DISCUSSION GUIDES
LESSON 6 Coach Across Boundaries: Coaching and Complexity, Andy Molinsky Choose Coaching Skills
Coach Across Develop awareness and skills to
Boundaries coach all employees Ease Employees into Change, John Lees Coach Across Cultures
Coaching My Virtual Team, Mark Kaestner
Communicate Across Culture, Vinod Parmeshwar

DISCUSSION GUIDES
CRISIS MANAGEMENT
LESSON 1 Understand Crises: None Introduction to Crisis Management, TOOLS & HANDOUTS FROM THE COLLECTION
Understand Crises Jarrett Barrios
Worksheet for Preventing Avoidable Crises Contingency Planning: Preparing
How Managers Should Plan for Crises, Today for Tomorrow’s Problems,
Steven B. Goldman Worksheet for Identifying Resources HBP book chapter
LESSON 2 Prepare for Crises: Prevent
Prepare for Crises crises and prepare for Plan for the Worst Before a Crisis, Worksheet for Learning from a Crisis Managing the Crisis You Tried to
unavoidable crises Steven B. Goldman Prevent, Norman R. Augustine
Rehearse and Refine Your Action Plan, Real-Time Leadership at Fabrinet:

DISCUSSION GUIDES
LESSON 3 Resolve Crises: Recognize, Paul Biddinger, MD Navigating Through the 2011 Thailand
Resolve Crises contain, and resolve crises Avoiding the Worst That Could Happen Flood Crisis, Homa Bahrami, Stuart
Coolness Under Fire, Jorge I. Domínguez Evans
Learning from a Crisis We Experienced
Create a Sense of Urgency, Ray Carvey
The Organizational Apology, Adam D.
LESSON 4 Lead Effectively During Crises:
Lead Effectively During Lead effectively during crises Share What's Behind a Decision, Paul Galinsky, Alison Wood Brooks, Maurice
Crises Biddinger, MD E. Schweitzer
Three Keys to Resolving a Crisis, Noel

M. Tichy EDITOR’S CHOICE
LESSON 5 Learn from Crises: Learn from
Learn from Crises past crises Finding Resilience After Tragedy, Ellen Updated quarterly. See Editor’s Choice
Rogers Articles document in the Admin Console
for full list.
Leading Through a Crisis, David Lammy
Focus on Solutions, Not Mistakes,

Janice Whaley
Take Action After a Crisis, Paul

Biddinger, MD

DISCUSSION GUIDES
CUSTOMER FOCUS
LESSON 1 What Is Customer Focus?: None Introduction to Customer Focus, Tormod Askildsen TOOLS & HANDOUTS FROM THE COLLECTION
What Is Customer
Focus? Customer Centricity, Ranjay Gulati Worksheet for Defining Your
Customers Understanding Customer
Experience, Christopher Meyer,
LESSON 2 Learn About Your Customers: Avoid Organizational Overconfidence, Mauro F. Guillén Andre Schwager
Learn About Your Learn about your customers to Worksheet for Learning About
Customers better meet their needs Turning Data into Value, Michael Schrage Your Customers
The Mismanagement of
Customer Loyalty, Werner
Learn from Your Customer, Lorraine Fox Worksheet for Observing your Reinartz, V Kumar
LESSON 3 Deliver Additional Value: Use Customers
Deliver Additional customer knowledge to identify Conduct First-Hand Market Research, Robyn Bolton To Keep Your Customers, Keep
Value ways to deliver additional value Customer Loyalty Strategies It Simple, Patrick Spenner, Karen
Position for Future Markets, Tamar Elkerles Freeman
Worksheet for Creating
LESSON 4 Build a Customer-Focused What Customer Loyalty Means, Michael Schrage Silo Busting: How to Execute on
Promoters
Build a Customer- Team: Build a customer-focused
the Promise of Customer Focus,
Focused Team team The Golden Rule, Fred Reichheld
Worksheet for Identifying Ranjay Gulati
Opportunities to Add Value
Don’t Be Afraid to Rethink Your Services, Kamaline Ramdas
Why Kindness is Good Business, Bill Taylor Worksheet for Engaging EDITOR’S CHOICE
Employees
The Ripple Effect of a Great Work Culture, René Carayol Updated quarterly. See Editor’s
Worksheet for Assessing
Improve Training with Experiential Learning, Bruce Harreld Team Climate for Innovation
Admin Console for full list.
Empower Your Customer-Facing Employees, Chris DeRose
DISCUSSION GUIDES
Frontline Employees, Rob Markey Building Customer Loyalty and
Profitability
Tap the Wisdom of Frontline Employees, Chris DeRose
Getting to Know Your
Design Touchpoints for Customer Engagement, Michael Customer
Schrage
Turning Hackers into Collaborators, Tormod Askildsen

DECISION MAKING
LESSON 1 Prepare to Make a Decision: Introduction to Decision When IBM Changed Its TOOLS & HANDOUTS FROM THE COLLECTION
Prepare to Make a Create the right context and Making, Francesca Gino Meeting Culture, Bruce
Decision identify objectives for the Harreld Assess Your Decision-Making Who Has the D? How Clear
decision you are making Intuition, Michael Roberto Process Decision Roles Enhance
The Explainer: The Hidden Organizational Performance,
Diagnostic Thinking, Traps in Decision Making Brainstorming Planning Worksheet Paul Rogers, Marcia Blenko
LESSON 2 Anticipate Decision-Making Ranjay Gulati
Anticipate Decision- Challenges: Avoid common Different Perspectives for Worksheet for Assessing Alternatives Why Good Leaders Make
Making Challenges decision-making challenges Survive a Storm by Better Decisions, Bad Decisions, Andrew
Changing Course, Mike Francesca Gino Campbell, Jo Whitehead,
Wheeler Worksheet for Communicating a
Decision Sydney Finkelstein
What Are We Not
LESSON 3 Evaluate Alternatives: Faulty Analogies, Michael Considering?, Simon Conquering a Culture of
Evaluate Alternatives Generate and evaluate Roberto Cohen Assess the Environment Indecision, Ram Charan
alternatives for a decision
Collaboration by Creating a Prioritization Worksheet for Defining Objectives The Hidden Traps in
Difference, Cathy Davidson Matrix Decision Making, John S.
LESSON 4 Make the Decision: Bring the Hammond, Ralph L. Keeney,
Make the Decision process to closure and make a Avoid Narrow Thinking The Future is a Matter of Common Cognitive Biases
and Howard Raiffa
final decision While Making Decisions, Choice, Miguel Fuertes
Stevenson Carlebach Worksheet for Promoting Inquiry
Making Dumb Groups
How Managers Should Use Smarter: The New Science
LESSON 5 Communicate and One Frame of Reference Data, Thomas H. Davenport Promote Fair Decision Making of Decision Making, Cass R.
Communicate and Implement the Decision: Isn't Enough, David A. Sunstein and Reid Hastie
Implement the Decision Communicate and implement Garvin Helping Employees
Worksheet for Creating a
the decision Navigate the Future, What You Don’t Know About
Decision Making for Michelle Donnelly Prioritization Matrix
Making Decisions, David A.
Results, Lisa Finkelstein Garvin and Michael A. Roberto
Learning from a Decision, Bring the Process to Closure
Always Be Open to Tormod Askildsen
Dissenting Opinions, David Worksheet for Implementing a EDITOR’S CHOICE
A. Garvin
Decision
Updated quarterly. See Editor’s
Share What's Behind a Choice Articles document in the
Decision, Paul Biddinger, Admin Console for full list.
MD DISCUSSION GUIDES
Generating and Evaluating

Alternatives
Moving Toward Closure

DISCUSSION GUIDES
DELEGATING
LESSON 1 The Delegation Advantage: Introduction to Delegating TOOLS & HANDOUTS FROM THE COLLECTION
The Delegation None
Delegating Skills Assessment David Doesn’t Delegate:
Advantage Create Time for Your Most Important
Overcoming an Individual’s
Work, Jordan Cohen
Worksheet for Preparing to Delegate Immunity to Change, Robert Kegan
and Lisa Laskow Lahey
Master the Art of Effective Delegation,
LESSON 2 Prepare to Delegate: Determine Elizabeth Grace Saunders Analyzing and Delegating Tasks Worksheet
How Can I Become Better at
Prepare to Delegate what to delegate and whom to
Delegating Tasks Tracking Form Delegating?, Marshall Goldsmith
delegate it to How Delegation Helps Everyone, Enrique
Dilone
Granting Decision Making Authority Are You Delegating So It Sticks?,
Lauren Keller Johnson
LESSON 3 Communicate the Assignment: Make Delegation Your Development
Communicate the Communicate the assignment Tool, Carol Kauffman
DISCUSSION GUIDES Management Time: Who’s Got the
Assignment and secure commitment to the
Monkey?, William Oncken Jr., Donald L.
work Make Yourself Replaceable, Esther
Managing Delegating Work Successfully Wass, and Stephen R. Covey
Alegria
To Grow Your Business, Delegate, Overcoming Obstacles to Delegating

EDITOR’S CHOICE
LESSON 4 Monitor and Support the Work: Anoop Chaturvedi
Monitor and Support the Monitor and support your direct Updated quarterly. See Editor’s Choice
Work report’s delegated work Tune Into the Skills Your Team Offers, Articles document in the Admin Console
Carol Kauffman
for full list.
Freedom to Act, Srikant Datar
Pay Attention to Resistance Triggers,

Stevenson Carlebach
Creating a Win-Win, Vineet Kapoor
What Can I Take Off Your Desk?, Bryan

E. Simmons

DISCUSSION GUIDES
DEVELOPING EMPLOYEES
LESSON 1 Why Develop Employees?: Introduction to Developing Others TOOLS & HANDOUTS FROM THE COLLECTION
Why Develop None
Employees? Make Emotional Connections, Scott Manager's Planning Worksheet for Leadership Lessons from India,
Edinger Development Discussions Peter Cappelli, Harbir Singh, Jitendra
V. Singh, Michael Useem
Don’t Kill Your Employees’ Dreams, Employee's Planning Worksheet for
LESSON 2 Tailor Development: Tailor Whitney Johnson Development Discussions Let’s Hear It for B Players, Thomas J.
Tailor Development development strategies to DeLong, Vineeta Vijayaraghavan
individual employees Identify Future Leaders, Claudio Individual Development Plan Worksheet
Fernández-Aráoz A New Game Plan for C Players,
Assess Employees’ Performance and Beth Axelrod, Helen Handfield-Jones,
LESSON 3 Manage the Development The Stay Interview, Sharon Jordan-Evans Potential Ed Michaels
Manage the Planning Process: Help
Development Planning employees create and implement The Best Feedback Includes an Action Global Business Speaks English,
Process development plans Plan, Marta Mitsumori DISCUSSION GUIDES Tsedal Neeley
Make a Mentor Connection, Blythe Develop Top Performers

McGarvie EDITOR’S CHOICE
LESSON 4 Design Development Develop Solid Contributors
Design Development Experiences: Identify and design The Sponsor-Protégé Relationship,
Experiences experiences that foster individual Sylvia Ann Hewlett Articles document in the Admin Console
development for full list.
Adapt Your Business While Developing
Employees, Alastair Macdonald
LESSON 5 Develop Global Skills: Build
Develop Global Skills your team members’ global skills How to Motivate a Problem Employee,
Sharon Grady
Push Employees to the Edge of Their

Comfort Zones, John Lees
Open to Learning, Ellen Kumata
How Empathy Can Launch a

Conversation, Antonio Alves
Forging a New Global Comfort Zone,

Janis Fratamico

DISCUSSION GUIDES
DIFFICULT INTERACTIONS
LESSON 1 Understand Difficult Introduction to Difficult Interactions, Judy Ringer TOOLS & HANDOUTS FROM THE COLLECTION
Understand Difficult Interactions: None
Interactions Focus on Interests, Sharon Grady Worksheet for Identifying Positions Get Over Your Fear of Conflict,
and Interests Amy Jen Su
Learn, Unlearn, Relearn, René Carayol
Barriers to Addressing Conflict When to Skip a Difficult
LESSON 2 Decide Whether to Address Respond to Blame Successfully, Ben Dattner and Recommended Responses Conversation, Deborah Grayson
Decide Whether to Conflict: Determine which Riegel
Address Conflict conflicts to resolve Example: Emily and Philip Debate the Design Worksheet for Finding the Source
Process of Conflict 4 Ways to Control Your
Emotions in Tense Moments,
How Empathy Can Launch a Conversation, Antonio Worksheet for Deciding Whether to Joseph Grenny
LESSON 3 Address Emotions: Address the Alves Address Conflict
Address Emotions negative emotions conflict raises The 4 Types of Ineffective
Identify Your Default Approach to Conflict, Amy Gallo Worksheet for Addressing Your Apologies, Andy Molinsky
Emotions
How to Stay Present with Your Emotions, Judy Ringer How to Preempt Team Conflict,
LESSON 4 Assess the Facts: Clarify the Worksheet for Reframing Your Ginka Toegel, Jean-Loius Barsoux
Assess the Facts facts of an interpersonal conflict How to Respond to Criticism, Peter Bregman Thoughts
Anger Is Tricky, Sharon Grady Strategies for Communicating EDITOR’S CHOICE

During a Conflict
LESSON 5 Solve the Problem: Solve the Defuse Difficult People, Nina Godiwalla Updated quarterly. See Editor’s
Solve the Problem problem underlying a difficult Actions for Resolving a Conflict Choice Articles document in the
interaction Example: Alicia and Rick Discuss the Promotional Admin Console for full list.
Campaign Strategies for Practicing Active
Listening
LESSON 6 Manage Conflict Between Build Common Ground through Shared Language,
Manage Conflict Employees: Manage conflict Stas Gayshan Strategies for Coaching Employees
Between Employees between direct reports to Handle Conflicts Themselves
Set the Tone for Trust, Carol Kauffman
Worksheet for Managing Employee
Do a Reality Check, Lauren Mackler Conflict
How to Start a Conversation About Conflict, Amy

Gallo
DISCUSSION GUIDES
Listen Carefully to Your Employees' Feedback, Hans Recognizing When to Take Action
Eben
Resolving Difficult Interactions
Get Comfortable with Team Conflict, Mark De Rond
When to Intervene in a Conflict, Lauren Mackler
Coach Employees to Resolve Conflict, Sharon Grady

DISCUSSION GUIDES
DIVERSITY
LESSON 1 The Business Case for Introduction to Diversity, Vernā Myers TOOLS & HANDOUTS FROM THE COLLECTION
The Business Case for Diversity: None
Diversity The Mix of Experience, Esther Alegria Worksheet for Understanding Interpersonal “Dear White Boss...", Keith A. Caver,
Bias Ancella B. Livers
How Diversity Fuels Group Emotional
Intelligence, Daniel Goleman Worksheet for Identifying Your Cultural Leadership in Your Midst: Tapping
LESSON 2 Develop Your Cultural Filters the Hidden Strengths of Minority
Develop Your Cultural Competence: Examine and Value Your Employees as Individuals, Executives, Sylvia Ann Hewlett,
Competence counter your biases about Susan David Worksheet for Learning About Employees' Carolyn Buck Luce, Cornel West
diverse people in your workplace Cultural Filters
Establishing Credibility Takes Making Differences Matter: A New
Persistence, Marta Mitsumori Worksheet for Managing Bias Toward You Paradigm for Managing Diversity,
LESSON 3 Foster Inclusivity: Foster an David A. Thomas, Robin J. Ely
Foster Inclusivity inclusive team environment Learn, Unlearn, Relearn, René Carayol Approaches for Addressing Diversity-
Related Conflict
Recognize Your Biases, Sharon Jordan- EDITOR’S CHOICE
Evans
LESSON 4 Recruit and Retain a Diverse DISCUSSION GUIDES
Recruit and Retain a Team: Recruit and retain diverse Resist the Urge to Hire People Like You, Articles document in the Admin Console
Diverse Team employees for your team Audrey Lee Becoming More Inclusive for full list.
Compare Cultures to Understand Your Retaining Diverse Employees

Own, Anna Tavis
LESSON 5 Manage Diversity-Related
Manage Diversity- Tension: Resolve diversity- Let Employees Work Smart, Tammy
Related Tension related tension and conflict Erickson
Fitting In with New Colleagues, Lily

Robles
Collaboration by Difference, Cathy

Davidson
Managing Idiosyncratic Talent, Robert

Austin
The Best Feedback Includes an Action

Plan, Marta Mitsumori
Tomorrow’s Leaders, Doug Ready
Invited Versus Welcomed, Audrey Lee

DISCUSSION GUIDES
ETHICS AT WORK
LESSON 1 Understand Workplace Ethics: Introduction to Ethics at Work TOOLS & HANDOUTS FROM THE COLLECTION
Understand Workplace None
Ethics Ethical Ambiguity, Jeffrey L. Seglin Worksheet for Gathering and Analyzing the What’s Needed Next: A Culture of
Facts Candor, James O’Toole and Warren
Good Leaders Admit Mistakes, Sheila Bennis
Marcelo Worksheet for Considering the
LESSON 2 Resolve Ethical Dilemmas: Consequences Ethical Breakdowns, Max Bazerman
Resolve Ethical Apply a framework for resolving Overclaiming Credit, Max Bazerman and Ann Tenbrunsel
Dilemmas right-versus-right ethical Worksheet for Testing Your Decision
dilemmas Manage Through Moral Gray Zones, Values in Tension: Ethics Away from
Michael Anteby Worksheet for Resolving a Cross-Cultural Home, Thomas Donaldson
Ethical Dilemma
LESSON 3 Foster Integrity: Build a culture Share What’s Behind a Decision, Paul Ethical Conflicts at Enron: Moral
Foster Integrity of integrity at work Biddinger, MD Making Right vs. Wrong Decisions Responsibility in Corporate
Capitalism, Sherron S. Watkins
Design an Organization that Makes a
Difference, Christian Busch DISCUSSION GUIDES
LESSON 4 Why Good Managers Behave EDITOR’S CHOICE
Why Good Managers Badly: None Use Values in Decision Making, Richard Evaluating and Testing a Proposed
Solution Updated quarterly. See Editor’s Choice
Behave Badly Gochnauer
Own Your Mistakes, Edward Ludwig Gathering the Facts of an Ethical Dilemma for full list.
LESSON 5 Apply Ethics Across Borders: Should You Lie to Save Your
Apply Ethics Across Make ethical decisions across Company?, Jeffrey L. Seglin
Borders borders
Ethical Fading, Max Bazerman
A Brief History of Doing Well By Doing

Good, Nancy F. Koehn

DISCUSSION GUIDES
FEEDBACK ESSENTIALS
LESSON 1 Why People Avoid Feedback: Introduction to Feedback Essentials, TOOLS & HANDOUTS FROM THE COLLECTION
Why People Avoid None Tammy Erickson
Feedback Worksheet for Developing a Feedback Fear of Feedback, Jay Jackman and
Real-Time Feedback, Sharon Grady Mindset Myra Strober
The Power of Feedback, Larry Kaye Worksheet for Preparing to Give Feedback Block That Defense: How to Make
LESSON 2 Give Effective Feedback: Give Sure Your Constructive Criticism
Give Effective Feedback effective feedback Feedback is a Two-Way Street, Ellen Worksheet for Evaluating Your Feedback Works, Anne Field
Langer
Four Personality Styles Getting 360-Degree Feedback Right,
Make Employees Responsible for Maury Peiperl
LESSON 3 Customize Feedback: Tailor Outcomes, Dick Grote
Customize Feedback feedback to the individual DISCUSSION GUIDES What to Ask the Person in the Mirror,
You Can Do Anything!, Tammy Erickson Robert Steven Kaplan
Prepare to Give Feedback
Listen with Empathy to Improve
LESSON 4 Create a Supportive Performance, Gopal Iyer Receiving Feedback EDITOR’S CHOICE
Create a Supportive Environment: Create an
Environment environment that encourages How to Request a Behavior Change,
improvement through feedback Sharon Grady Articles document in the Admin Console
for full list.
Create Rules to Unify Your Team, Greg
LESSON 5 Seek Feedback: Seek feedback W. Madsen
Seek Feedback to improve your performance
Leading Like A Swan, Gill Rider
Conduct an Informal 360, Scott Edinger
Listen Carefully to Your Employees’

Feedback, Hans Eben
Stay Open When Receiving Feedback,

Stevenson Carlebach

DISCUSSION GUIDES
FINANCE ESSENTIALS
LESSON 1 Understand Financial Introduction to Finance Essentials, Mihir TOOLS & HANDOUTS FROM THE COLLECTION
Understand Financial Statements: None A. Desai
Statements Breakeven Analysis Worksheet Valuation Concepts: Evaluating
Tackle Finance with Curiosity, Mihir A. Opportunity, Press Chapters
Desai Annual Budgeting and Tracking Worksheet
Important Accounting Concepts:
LESSON 2 Assess Financial Health: Use Cash Is King—Don't Give It Away, Heide Key Financial Terms The Rules That Shape Financial
Assess Financial Health financial ratios to interpret Abelli Statements, Press Chapters
financial statement numbers and Understanding the Purpose of Different
gauge your company’s financial How Managers Should Read Financial Financial Statements Do You Know Your Cost of Capital?,
health Statements, Joe Knight Michael T. Jacobs, Anil Shivdasani
Finance Formulas
LESSON 3 Develop a Budget: Create a Confronting a Bad Deal, Blythe McGarvie Corporate Budgeting is Broken—Let's
Develop a Budget budget that aligns with your Fix It, Michael C. Jensen
company’s strategy Realistic Budgets, Jean Cappizzi DISCUSSION GUIDES
Understanding NPV, Heide Abelli Creating a Budget EDITOR’S CHOICE

LESSON 4 Perform Cost/Benefit Analysis:
Assessing an Investment Opportunity Updated quarterly. See Editor’s Choice
Perform Cost/Benefit Determine whether the benefits The (Im)precision of Finance, Mihir A.
Articles document in the Admin
Analysis of a new investment outweigh the Desai
Console for full list.
costs
How to Use Breakeven Analysis, Heide
Abelli
LESSON 5 Track Financial Performance:
Track Financial Track the financial performance Look Beyond Obvious Risks, Mihir A.
Performance of your operations, projects, or Desai
investments
Create Efficiencies, Cristina Camarero
LESSON 6 Build Your Team’s Financial Use Bad News to Your Advantage, V.G.
Build Your Team’s Intelligence: Develop your Narayanan
Financial Intelligence team’s financial literacy so they
can understand the big picture, Face Your Fear, Ashutosh Tyagi
improve their performance, and
make better decisions

DISCUSSION GUIDES
GLOBAL COLLABORATION
LESSON 1 Do Business Across Borders: Introduction to Global Collaboration, Tsedal TOOLS & HANDOUTS FROM THE COLLECTION
Do Business Across None Neeley
Borders Worksheet for Understanding Cultural Intelligence, P. Christopher
Why You Should Work Abroad, Tara Levine Another Culture Earley and Elaine Mosakowski
LESSON 2 Boost Your Cultural Compare Cultures to Understand Your Own, Anna Form for Sharing Participants' Can Absence Make a Team Grow
Boost Your Cultural Intelligence: Improve your ability Tavis Expertise and Interests Stronger?, Ann Majchrzak, Arvind
Intelligence to respond appropriately in a Malhotra, Jeffrey Stamps, Jessica
different culture Three Ways to Think About Cultural Differences, Worksheet for Negotiating Lipnack
Gene Daley Across Cultures
Contextual Intelligence, Tarun Khanna
LESSON 3 Build Trust Among Bridging Two Kinds of Cultural Differences, Blythe Worksheet for Aligning a Global
Build Trust Among Collaborators: When J. McGarvie Team Global Business Speaks English,
Collaborators teammates lack trust, Tsedal Neeley
collaboration suffers. Learn three Forging a New Global Comfort Zone, Janis Global Collaboration Challenges
critical strategies for cultivating Fratamico
trust among global team EDITOR’S CHOICE
members. How to Build Trust on Your Virtual Team, Keith DISCUSSION GUIDES
Ferrazzi
LESSON 4 Negotiate Across Cultures: Building Trust Among Global Articles document in the Admin Console
Negotiate Across Reach agreements across How Empathy Can Launch a Conversation, Collaborators for full list.
Cultures cultures Antonio Alves
Cultivate Cultural Intelligence
The Value of Asking Open-Ended Questions,
Audrey J. Lee
LESSON 5 Overcome Language Barriers:
Overcome Language Minimize language barriers The Benefits of Mastering Another Language,
Barriers between global collaborators Tomislav Mihaljevic
Language Policies, Tsedal Neeley
LESSON 6 Transcend Physical Distance: Inconvenience Everyone Equally, June Delano

Transcend Physical Overcome physical distance
Distance challenges of global Maintain Momentum with Focused Meetings, Ray
collaborations Sheen
Educate Your Teams, Victor Equisoain

LESSON 7 Align a Global Team: Align a
Align a Global Team global team to achieve a Position Your International Team for Success,
common goal Antonio Alves
On the Line, June Delano
Experimenting with Team Leadership, Ismail

Albaidhani

DISCUSSION GUIDES
GOAL SETTING
LESSON 1 Why set goals: None Introduction to Goal Setting TOOLS & HANDOUTS FROM THE
Why set goals COLLECTION
How Successful People Reach Their Worksheet for Developing Goals
Goals, Heidi Grant Halvorson Demand Better
Worksheet for Writing SMART Goals Results—and Get
LESSON 2 Develop goals: Develop unit Collaborative Goals, Linda Hill Them, Robert H.
Develop goals and employee goals Worksheet for Breaking Goals into Tasks Schaffer
The Art of Stretch Targets, Srikant Datar
Worksheet for Identifying Obstacles and Solutions Management by
Ambitious Goals Require a Shift in Whose
LESSON 3 Accomplish goals: Foster Mindset, Enrique DiLone Worksheet for Evaluating Impact of Goals Objectives?, Harry
Accomplish goals successful goal achievement Levinson
Find Meaning At Work, Peter Dunn
DISCUSSION GUIDES Be a Better
How Public Support Changes the Leader, Have a
LESSON 4 Evaluate goals: Evaluate goals Game, Alexander Lange Developing Unit Goals Richer Life,
Evaluate goals and the process for achieving Stewart D.
them Setting Your Goals Without Jargon, Accomplishing Goals Friedman
Stacey Barr
The Art and
Chop Goals Down to Size, Stever Science of Target
Robbins Setting, Monica
Franco-Santos,
Five Ways To Measure Performance, Javier Marcos, and
Stacey Barr Mike Bourne
Failing to Success, Doug Rauch Turning Goals into

Results: The
Distinguish Good Failures from Bad Power of Catalytic
Ones, Amy Edmondson Mechanisms,
James C. Collins
Learn From Successes, Ranjay Gulati
EDITOR’S CHOICE
Updated quarterly.
See Editor’s Choice
Articles document in
the Admin Console
for full list.

DISCUSSION GUIDES
HIRING
LESSON 1 Define Job Requirements: Introduction to Hiring, Claudio TOOLS & HANDOUTS FROM THE
Define Job Define job requirements and the Fernández-Aráoz COLLECTION
Requirements ideal fit for the position Job Description Form
Hiring a Top Team, Neil Gaydon The Definitive
Interview Preparation Form Guide to
Hire for Personality, Robert Chavez Recruiting in Good
LESSON 2 Recruit Candidates: Recruit Decision-Making Matrix Times and Bad,
Recruit Candidates broadly to attract promising The Right Stuff, Sharon Jordan-Evans Claudio Fernández-
candidates Types of Interview Questions Aráoz, Boris
When to Give Someone a Second Groysberg, Nitin
Chance, Claudio Fernández-Aráoz Nohria
LESSON 3 Interview Candidates: Conduct DISCUSSION GUIDES
Interview Candidates effective, informative interviews The Mix of Experience, Esther Alegria Hiring for Smarts,
Getting the Information You Need Justin Menkes
Bring Discipline to Your Hiring
Process, Claudio Fernández-Aráoz Evaluating Job Candidates What It Means to
LESSON 4 Evaluate Candidates: Evaluate Work Here, Tamara
Evaluate Candidates candidates to find the best fit for The Right Way to Conduct a Job J. Erickson, Lynda
a position Interview, Michael J. Mauboussin Gratton
Uncovering Passion, Timothy Butler

LESSON 5 Make the Offer: Make a job EDITOR’S CHOICE
Make the Offer offer to your top candidate The Art of Hiring for Your Firm’s
Future, Alysia Wurst Updated quarterly.
See Editor’s Choice
Resist the Urge to Hire People Like Articles document in
You, Audrey Lee the Admin Console
for full list.

DISCUSSION GUIDES
INNOVATION AND CREATIVITY
LESSON 1 What They Are, Why They Introduction to Innovation and Creativity TOOLS & HANDOUTS FROM THE COLLECTION
What They Are, Why Matter: None
They Matter Disruptive Innovation Explained, Clayton Creativity Checklist Putting the Innovator’s DNA
Christensen into Practice, Jeffrey H. Dyer,
Worksheet for Fostering Creativity Hal B. Gregersen, Clayton M.
The Explainer: Disruptive Innovation Christensen
Shape a Creative Team: Build
LESSON 2 Worksheet to Encourage Divergent
a diverse team to maximize
Shape a Creative Team Cashing in on Category Creation, Eddie Yoon Thinking Putting Your Company’s
creativity
Whole Brain to Work, Dorothy
Think Like an Innovator, Jeff Dyer Brainstorming Techniques Leonard, Susaan Straus
LESSON 3 Harnessing Creativity, Karim Lakhani How to Embed Innovation into

Set the Psychological Your Organizational Culture,
Set the Psychological Environment: Establish a DISCUSSION GUIDES
Environment Catalyzing Innovation in Your Team, Frank Barrett Cassandra A. Frangos
psychological environment that Building a Creative and Innovative
fosters creativity, channels Team Customers as Innovators: A
conflict productively, and allows Get Comfortable with Team Conflict, Mark De
Rond New Way to Create Value,
risk-taking Creative Ideas from Outside the Stefan Thomke, Eric von Hippel
Failing to Success, Doug Rauch Organization
Enrich the Physical Using the Crowd as an
LESSON 4
Environment: Create a physical Innovation Partner, Kevin
Enrich the Physical Managing Creative People, Lisa Judson
working environment conducive Boudreau, Karim R. Lakhani
Environment to play, creativity, and idea
Turn Your Office into a Creative Space, Thomas
generation
Wedell-Wedellsborg
EDITOR’S CHOICE
Spark Ideas: Apply divergent
LESSON 5 Crowdsourcing Inside Your Company, Thomas
thinking techniques to generate Updated quarterly. See Editor’s
Spark Ideas Wedell-Wedellsborg
ideas Choice Articles document in the
Innovations That Are Long Overdue, Thomas Admin Console for full list.
Wedell-Wedellsborg
Converge on the Best Option:
LESSON 6
Determine when and how to
Converge on the Best Position for Future Markets, Tamar Elkeles
zero in on the best option
Option
Distributed Innovation, Karim Lakhani
Bring a Flexible Mindset to Innovation, Simone

Ahuja
Escape from Brainstorm Island, Thomas Wedell-

Wedellsborg

INNOVATION IMPLEMENTATION
LESSON 1 The Implementation Introduction to Innovation TOOLS & HANDOUTS FROM THE
The Implementation Challenge: None Implementation, Willy Shih COLLECTION
Challenge Worksheet for Crafting a Vision Statement
Put a Good Idea into Action, Ismail My Chevrolet:
Albaidhani Worksheet for Considering Your Stakeholders Brazilian Innovation
and Entrepreneurship,
LESSON 2 Articulate Your Idea: Create Cashing in on Category Creation, Eddie Worksheet for Overcoming Resistance Marcos Hashimoto
Articulate Your Idea a compelling vision statement Yoon
to guide and focus an Bring Your “Elevator Pitch” to Life The Case for Stealth
innovation initiative Leading Innovation in a Large Company, Innovation, Paddy
Umalmah Mendbro Tactics for Overcoming Resistance Miller, Thomas Wedell-
LESSON 3 Build Support: Develop an Wedellsborg
Build Support informal support network and How to Test Your Innovative Idea, Scott
consider the interests of your Anthony DISCUSSION GUIDES Stop the Innovation
stakeholders Wars, Vijay
Four Keys to Fast Innovation, Christian Overcoming Resistance to Your Innovation Govindarajan, Chris
LESSON 4 Build Your Business Case: Busch Trimble
Build Your Business Develop a formal proposal to Maintaining Momentum
Case persuade key decision Three Principles to Win Executive Which Initiative
makers to allocate resources Approval, Brad Holst Should You
for your innovative idea Implement?, Alan P.
The Feedback Loop, Eric Ries Brache, Sam Bodley-
LESSON 5 Engage Your Stakeholders: Scott
Engage Your Communicate effectively with Craft a Story to Sell Your Business Case,
Stakeholders the people who will help Ray Sheen
shape, approve, fund, EDITOR’S CHOICE
execute, and be affected by Experiment to Learn About Your Market,
your innovation idea Robyn Bolton Updated quarterly. See
Editor’s Choice Articles
LESSON 6 Secure the Right Team: How To Manage Stakeholders, Michele document in the Admin
Secure the Right Team Make a compelling case for Jurgens Console for full list.
lining up the people who can
best help implement your Hiring a Top Team, Neil Gaydon
innovation
Run a Disciplined Innovation Experiment,
LESSON 7 Address Obstacles: Mitigate Vijay Govindarajan
Address Obstacles internal resistance and
sustain momentum Launch Your Next Idea Before It’s Ready,
throughout the Tom Hulme
implementation of your
innovation initiative The Right Kinds of Failure, Howard H.
Stevenson

LEADING PEOPLE
LESSON 1 Leadership Myths: None Introduction to Leading People, Good Leaders Admit Mistakes, TOOLS & HANDOUTS FROM THE
Leadership Myths Linda Hill Sheila Marcelo COLLECTION
Worksheet for Motivating a
Everyone Is a Leader, Laurence Leading in Leopard Print, Problem Employee Join the Global Elite,
Downes Tiziana Dearing Gregory C. Unruh, Angel
LESSON 2 Define Yourself as a Leader: Test Your Global Potential Cabrera
Define Yourself as a Define your purpose, vision, Essentials of Being a Great Boss, Leading like a Swan, Gill Rider
Leader and values Linda Hill Identify Individuals’ Needs Why Should Anyone Be
Value Your Employees as Led by You?, Robert
The Leader as Teacher, Gill Rider Individuals, Susan David Overview of Management and Goffee and Gareth Jones
Leadership Activities
LESSON 3 Cultivate Emotional An Emotionally Engaged Leader, What Employees Value, Sharon From Purpose to
Cultivate Emotional Intelligence: Cultivate your Simon Cohen Jordan-Evans Impact, Nick Craig and
Defining Yourself as a Leader
Intelligence emotional intelligence Scott Snook
Build Trust with Storytelling, Liz Good Coaching Inspires
Keever Leadership, Bryan E. Simmons Worksheet for Putting Your The Focused Leader,
Purpose into Action Daniel Goleman
LESSON 4 Build Trust: Build trust in How to Motivate and Keep Your Find Meaning at Work, Peter
Build Trust your leadership Best Talent, Claudio Fernández- Dunn Worksheet for Developing a The Neuroscience of
Aráoz Personal Leadership Vision Trust, Paul J. Zak
Make Yourself a Global Asset,
Three Ways to Think About Anna Tavis Blue Ocean Leadership,
Improving Your Emotional W. Chan Kim and Renée
LESSON 5 Engage Employees: Engage Cultural Differences, Gene Daley
Engage Employees and motivate employees Improve Your Leadership Intelligence Mauborgne
Educate Your Teams, Victor Presence, Muriel Maignan
Equisoain Wilkins Earn—and Keep—Others’ Trust
EDITOR’S CHOICE
LESSON 6 Adopt a Global Mindset: Are Your Prepared for a Global What Do You Stand For?, Nina Worksheet for Rebuilding Trust
Adopt a Global Mindset Lead with a global mindset Assignment?, Andy Molinsky Bowman Updated quarterly. See
Tips for Serving As a Global document in the Admin
Build Your Emotional Agility, Find Your Purpose in Your
Susan David Most Challenging Experiences, Leader Console for full list.
Nick Craig
A Formula for Building Trusting
Relationships, Gill Rider Use Values to Make Work-Life DISCUSSION GUIDES
Decisions, Terrie Campbell
What Makes a Leader? Adapting Your Leadership Style
Invest in Engagement, Doug Motivating Employees to Excel

Rauch

DISCUSSION GUIDES
LEVERAGING YOUR NETWORKS
LESSON 1 Understand Networks: None Introduction to Leveraging Mentor Moment: Your TOOLS & HANDOUTS FROM THE COLLECTION
Understand Networks Your Networks Personal Style, Judy Shen-
Filerman Strategies for Building Three 3 Things Managers Should Be
Why Network? Key Networks Doing Every Day, Linda A. Hill,
Learn to Love Networking, Kent Lineback
LESSON 2 Map and Asses a Network: From Near-Disaster to Francesca Gino Network Mapping Tool
Map and Assess a Create a map of a network and Success, Rabi Isma How to Build Your Network,
Network assess the network When Networking, First Build Worksheet for Assessing Brian Uzzi, Shannon Dunlap
The Networking Imperative, Rapport, Lauren Mackler Network Diversity
Bala Iyer Learn to Love Networking,
Bridging Cultural Gaps, Gopal Worksheet for Assessing Tiziana Casciaro, Francesca Gino,
LESSON 3 Identify Ways to Strengthen a Why You Need to Build Sharma Quality of Network Maryam Kouchaki
Identify Ways to Network: Identify ways to Networks, Linda Hill Relationships
Strengthen a Network strengthen a network Mentor Moment: Culture, Judy The Network Secrets of Great
You Are Always Developing Shen-Filerman Worksheet for Strengthening Change Agents, Julie Battilana,
Relationships, Cindi Choi Your Networks Tiziana Casciaro
What You Can Offer Your
LESSON 4 Develop Relationships: Initiate How to Use the Network Connections, Dorie Clark Overcome Barriers to Building How Leaders Create and Use
Develop Relationships and develop reciprocal Mapping Tool Network Relationships Networks, Herminia Ibarra,
relationships within a network Emerging Markets, Kate Mark Hunter
Mapping a Strategic Sweetman Leveraging Networks to Lead
Network Change A Smarter Way to Network, Rob
LESSON 5 Put Your Networks to Use: Do the Right Things, Do Cross, Robert J. Thomas
Put Your Networks to Leverage your networks to Mapping an Operational Things Right, Gaby Poirier Worksheet for Improving Team
Use achieve personal, team, and Network Effectiveness Through
organizational goals Four Keys to Fast Innovation, Networks EDITOR’S CHOICE
Mentor Moment: Diversity, Christian Busch
Checklist for Sustaining Updated quarterly. See Editor’s
Judy Shen-Filerman
LESSON 6 Sustain Your Networks: Apply Using Networks to Jump-Start Network Relationships Choice Articles document in the
Sustain Your strategies for sustaining networks Mentor Moment: Energy Innovation, Jeff Dyer Admin Console for full list.
Networks in the long term Enhancers, Judy Shen-
Filerman Outward-Looking Teams Are DISCUSSION GUIDES
Most Effective, Deborah
Networking Do’s and Don’ts, Ancona Using Networks Effectively
Dorie Clark
Different Perspectives for Cultivating Strong and Weak
The Virtuous Cycle of Better Decisions, Francesca Ties
Networking, Rabi Isma Gino
Build a Strong Digital Smartly Sustaining Your

Presence, Bala Iyer Relationships, Dorie Clark
Network to the Rescue, Keep in Touch Over the

Monica Bhatia Years, Linda Hill

MANAGING YOUR BOSS
LESSON 1 What Is Managing Introduction to Managing Improve Your Relationship TOOLS & HANDOUTS FROM THE COLLECTION
What Is Managing Your Your Boss?: None Your Boss, Linda Hill with Your Boss By Aligning
Boss? Goals, Brad Holst Worksheet for Monitoring Your Relationship What Your Leader
Working Well with Your with Your Boss Expects of You, Larry
Boss When You Work Primed for Success, Cherie Bossidy
Remotely, JM Olejarz, based Matthews Worksheet for Managing Multiple Bosses
LESSON 2 Know Your Boss—and on the work of Keith Ferrazzi Managing Your Boss,
Know Your Boss—and Yourself: Develop Ask for Clarification on an Worksheet for Understanding Your Roles John J. Gabarro and John
Yourself strategies for Key Conversations with Assignment, Lauren Mackler P. Kotter
understanding and Your New Boss, Michael Accommodate Your Boss’s Work Style
interacting effectively Watkins How to Disagree with Your How Can I Do a Better Job
with your boss Boss, Alison Beard, based on Actions for Clarifying Business Priorities of Managing Up?, Marshall
Managing Multiple Bosses, the work of Joseph Grenny Goldsmith
Alison Beard, based on the Worksheet for Clarifying Team Goals
LESSON 3 Build a Partnership: work of Robert Sutton and The Risk and Reward of Get the Boss to Buy In,
Build a Partnership Build a strong Adam Grant Disagreeing with Your Boss, Strategies for Communicating Effectively Susan J. Ashford and
partnership with your Candace Matthews with Your Boss James R. Detert
boss Take Age Out of the
Equation, Jeanne Meister Pushing Back on an Worksheet for Negotiating Priorities
Assignment, Mark Sullivan EDITOR’S CHOICE
Boss Management 101, Worksheet for Dealing with a Bad Boss
LESSON 4 Communicate Lauren Mackler What Can I Take Off Your Updated quarterly. See
Communicate Effectively Effectively with Your Desk?, Bryan E. Simmonds Strategies for Dealing with a Bad Boss Editor’s Choice Articles
with Your Boss Boss: Communicate Clarify Your Boss’s document in the Admin
effectively with your Preferences, Sharon Grady Change a Difficult Work Worksheet for Understanding Your Boss Console for full list.
boss Relationship, Judy Ringer
Is Your Boss a Listener or a
Reader?, Lauren Mackler Rules of the Road for DISCUSSION GUIDES
Managing Up, Nina Bowman
LESSON 5 Manage a Difficult Mad Dog, Raymond Carvey Clarifying Manager-Team Expectations
Manage a Difficult Boss Boss: Use strategies for Improve Your Relationship
dealing with challenging Work With, Not For Your with a Difficult Boss, Brad Fostering Manager-Team Communication
bosses Boss, Vineet Kapoor Holst
When to Speak Up, Linda Hill

DISCUSSION GUIDES
MARKETING ESSENTIALS
LESSON 1 Cultivate a Marketing Introduction to Marketing Essentials, Leslie John TOOLS & HANDOUTS FROM THE COLLECTION
Cultivate a Marketing Orientation: Foster a marketing
Orientation orientation within your team A Drop of Water, Neil Gaydon Worksheet for Developing a Marketing Myopia, Theodore
Marketing Orientation Levitt
Conduct First-Hand Market Research, Robyn Bolton
Worksheet for Drafting a Marketing Branding in the Digital Age:
LESSON 2 Understand Your Customer: Simplify Customer Metrics, Rob Markey Plan You're Spending Your Money
Understand Your Research and identify target in All the Wrong Places, David
Customer customers Change the Product, Not the Customer, Rohit The Product Life Cycle C. Edelman
Deshpande
Marketing Malpractice: The
Word Of Mouth, Larry Kramer Cause and the Cure, Clayton
DISCUSSION GUIDES Christensen, Scott Cook, and
LESSON 3 Create a Marketing Strategy:
Create a Marketing Develop a marketing strategy Don't Be Afraid to Rethink Your Services, Kamaline Build a Marketing Orientation Taddy Hall
Strategy Ramdas
Understand Our Competition How Global Brands Compete,
Build More Than a Loyalty Program, Janis Fratamico Douglas B. Holt, John A. Quelch,
Earl L. Taylor
LESSON 4 Create and Implement a Use Inclusive Marketing to Reach New Customers,
Create and Implement a Marketing Plan: Develop and Simone Ahuja
Marketing Plan implement a marketing plan EDITOR’S CHOICE
Cashing in on Category Creation, Eddie Yoon
How Google Markets with Emotion, Bethany Poole Choice Articles document in the
LESSON 5 Global Marketing: Market to Admin Console for full list.
Global Marketing global customers Refresh Your Marketing to Drive Sales, Matt Rogan
Define Success Up Front, Addrian Beggan
Emerging Markets, Kate Sweetman
Adapt to the Market, Scott Anthony
Building a Global Brand, John McDonnell
Find Your Ideal Market, Doug Richard

DISCUSSION GUIDES
MEETING MANAGEMENT
LESSON 1 Prepare for a Meeting: Introduction to Meeting Management, Lauren Mackler TOOLS & HANDOUTS FROM THE COLLECTION
Prepare for a Meeting Complete the necessary
preparation for a meeting Always Prepare for Meetings, Audrey J. Lee Meeting Agenda Form Make Every Meeting Matter,
Tom Krattenmaker
Maintain Momentum with Focused Meetings, Ray Meeting Preparation Checklist
LESSON 2 Conduct a Meeting: Run a Sheen Is Your Company as Dull and
Conduct a Meeting productive meeting Meeting Minutes Form Unproductive as Its
When IBM Changed Its Meeting Culture, Bruce Harreld Meetings?, Christina
Common Meeting Problems & Bielaszka-DuVernay
When Technology Fails You, Tsedal Neeley Suggested Solutions
5 Tips for Better Virtual
Action Items, Ellen Kumata Meetings, Karen Boda,
LESSON 3 Manage Meeting Problems: DISCUSSION GUIDES Rebecca Hinkle
Manage Meeting Use intervention techniques to Find Your Voice in Meetings, Lisa Judson
Problems address meeting obstacles Preparing for a Meeting Your Meeting: Who's in
The Meeting Climate, Linda Hill Charge?, Janice Obuchowski
Tackling Your Toughest Meeting
Inconvenience Everyone Equally, June Delano Problems
LESSON 4 Wrap Up a Meeting: End a EDITOR’S CHOICE
Wrap Up a Meeting meeting appropriately and How to Handle an Over-Contributor During a Meeting,
ensure action is taken Audrey J. Lee
Defuse Tension to Come to An Agreement, Gregory W. Admin Console for full list.
Madsen
Encourage Candor at Work, Keith Ferrazzi
Make Your Meetings More Productive, Kate Smith

Milway

DISCUSSION GUIDES
NEGOTIATING
LESSON 1 Understand Negotiation: None Introduction to Negotiating, Guhan Subramanian TOOLS & HANDOUTS FROM THE COLLECTION
Understand Negotiation
Negotiation on the Eve of Battle, Mike Wheeler Worksheet for Evaluating Levels of Investigative Negotiation,
Authority Deepak Malhotra, Max H.
Winning Your Exception to the Rule, Prisca Ndu Bazerman
LESSON 2 Prepare to Negotiate: Prepare Worksheet for Analyzing and
Prepare to Negotiate for a negotiation Know Your Plays, Steven Rogers Improving Your BATNA Negotiating with Emotion,
Kimberlyn Leary, Julianna
Confronting a Bad Deal, Blythe McGarvie Worksheet for Determining Your Pillemer, Michael A. Wheeler
Walk-Away Position
LESSON 3 Conduct a Negotiation: Fix Their Problem, Win the Deal, Bill Taylor Getting Past Yes: Negotiating
Conduct a Negotiation Conduct single- and multiple- Worksheet for Assessing the Other as if Implementation
issue negotiations Negotiation Agility, Mike Wheeler Party's Position Mattered, Danny Ertel
Do Your Homework, Colleen O’Keefe Establish Your Negotiating Position When Good People (Seem to)
LESSON 4 Close the Deal: Finalize and Negotiate in Bad Faith, Max H.
Close the Deal carry out a negotiated agreement Avoid Zero Sum Thinking During Negotiations, Dealing With Difficult People Bazerman, Dolly Chugh,
Stevenson Carlebach Mahzarin R. Banaji
Play Your Cards Right, Raymond Carvey DISCUSSION GUIDES

LESSON 5 Overcome Barriers to EDITOR’S CHOICE
Overcome Barriers to Success: Overcome obstacles to Negotiating on the Back of a Cocktail Napkin, Tiziana Assessing the Other Side's Interests
Success a successful negotiation Dearing
Identifying a BATNA and Walk-Away Choice Articles document in the
Negotiate Interests, Not Positions, Audrey Lee Position Admin Console for full list.
Focus on Interests, Sharon Grady
The Value of Asking Open-Ended Questions, Audrey

Lee
Three Ways to Think About Cultural Differences, Gene

Daley

DISCUSSION GUIDES
PERFORMANCE APPRAISAL
LESSON 1 Why Conduct Performance Introduction to Performance Appraisal, Dick Grote TOOLS & HANDOUTS FROM THE COLLECTION
Why Conduct Appraisals?: None
Performance Cumulative Conversations, June Delano Performance Appraisal Preparation Creating Sustainable
Appraisals? Checklist Performance, Gretchen
The Value of an Honest Performance Review, Dick Spreitzer and Christine Porath
Prepare for a Performance Grote Worksheet for Preparing
LESSON 2 Appraisal Meeting: Prepare for Performance Appraisal Feedback Appraisal of What
Prepare for a a performance appraisal meeting Performance Reviews Shouldn't Be Surprising, Enrique Performance?, Harry Levinson
Performance Appraisal with a direct report Dilone Individual Development Plan Form
Meeting Employee Motivation: A
Be Aware of Your Biases, V.G. Narayanan Avoid Common Rating Errors Powerful New Model, Nitin
Nohria, Boris Groysberg, Linda-
Conduct a Performance Listen with Empathy to Improve Performance, Gopal Eling Lee
LESSON 3 Appraisal Meeting: Conduct a Iyer DISCUSSION GUIDES
Conduct a Performance performance appraisal meeting
Appraisal Meeting with a direct report Feedback Sparks Growth, Robin Jarvis Documenting Employee EDITOR’S CHOICE
Performance
Contributions of Significance, Doug Conant
Monitor an Employee’s Tackling Performance Appraisal Choice Articles document in the
LESSON 4 Progress: Monitor an Provide Balanced Feedback on Employees' Challenges Admin Console for full list.
Monitor an Employee’s employee’s progress on Performance, Jeni Hardner
Progress performance goals
Employee Action Plans, Alan Brewer
Set Clear Goals for Employees Before Performance

Appraisals, Jeni Hardner
The Best Feedback Includes an Action Plan, Marta

Mitsumori

DISCUSSION GUIDES
PERFORMANCE MEASUREMENT
LESSON 1 What Is Performance Introduction to Performance Measurement, Alnoor TOOLS & HANDOUTS FROM THE COLLECTION
What Is Performance Measurement?: None Ebrahim
Measurement? Worksheet for Understanding Key Balanced Scorecard Metrics
Convince Executives to Measure Performance, Stacey Performance Indicators That Drive Performance, Robert
Barr S. Kaplan, David P. Norton
Worksheet for Determining
LESSON 2 The Foundation of How Vision Can Improve Customer Service, René Performance Objectives, Critical Note on Performance
The Foundation of Performance Measurement: Carayol Success Factors, and Metrics Measurement in Nonprofit
Performance None Organizations, David W. Young
Measurement Mission and Objectives, Robert Kaplan Form for Setting Performance
Targets Using Indexes as Measures,
Define Success Up Front, Adrian Beggan James Coffey
LESSON 3 Decide What to Measure: Worksheet for Understanding Your
Decide What to Measure Define clear objectives, critical Five Ways to Measure Performance, Stacey Barr Organization's Performance Corporate Budgeting Is
success factors, and key Measurement System Broken: Let's Fix It, Michael
performance indicators Driven by a Purpose, Srikant Datar Jensen
A Balanced Performance
LESSON 4 Set Targets: Set reasonable and Setting Your Goals Without Jargon, Stacey Barr Measurement System Target Setting, Robert Kaplan
Set Targets inspiring targets for KPIs
Simplify Customer Metrics, Rob Markey The Balanced Scorecard Choose the Right Measures,
Framework Drive the Right Strategy,
The Art of Stretch Targets, Srikant Datar Dennis Campbell
LESSON 5 Gather and Interpret Brainstorm Your Objectives
Gather and Interpret Performance Data: Collect, Business Analytics Defined, Tom Davenport What’s Missing from Your
Performance Data report, and analyze performance Scorecard? Eight Vital—but
DISCUSSION GUIDES
data Make Measurement Public to Increase Buy-In, Stacey Often Overlooked—Metrics,
Barr Deciding What to Measure Mark Graham Brown
LESSON 6 Avoid Pitfalls: Avoid common Measure Employee Productivity Accurately, Francesca Avoiding Performance The Five Traps of Performance
Avoid Pitfalls performance measurement Gino Measurement Pitfalls Measurement, Andrew
pitfalls Likierman
Adapt Your Strategy, Imtiaz Mahtab
Coming Up Short on
LESSON 7 Use Measurement to The 20-Day Learning Tour, Katie Smith Milway Nonfinancial Performance
Use Measurement to Strengthen Management: Use Measurement, Christopher D.
Strengthen Management performance measurement to Ittner, David F. Larcker
better manage performance and
align with organizational goals
EDITOR’S CHOICE


PERSUADING OTHERS
LESSON 1 Understand Persuasion: Introduction to Persuading Others, Lessons from a Civil War Hero, TOOLS & HANDOUTS FROM THE
Understand Persuasion None Keith Ferrazzi Mike Wheeler COLLECTION
Persuasion Self-Assessment
Three Keys to Influencing Others, How Empathy Can Jump-Start a World-Class Bull, John
Brad Holst Conversation, Antonio Alves Worksheet for Understanding Humphreys, Zafar U.
LESSON 2 Build Your Credibility: Your Audience Ahmed, Mildred Pryor,
Build Your Credibility Build your credibility by Three Principles to Win Executive Earn Your Team’s Trust, Antonio Kirk O. Hanson, Don
earning trust and Approval, Brad Holst Alves Categories of Receptivity Peppers, Martha
establishing your expertise Rogers, James Borg
Transforming a Hostile Encounter, Leverage the Decision-Making Activate Persuasion Triggers
Antonio Alves Styles of Others, Nina Bowman Can People Trust
The Credibility Map You?, Linda Hill and
LESSON 3 Understand Your Improve Your Leadership Presence, Laying the Groundwork, Catty Kent Lineback
Understand Your Audience: Assess those Muriel Wilkins Bennet Sattler Worksheet for Establishing
Audience whom you need to persuade Expertise Three Ways to Be
Formula for Building Trusting Take Time to Actively Listen, More Persuasive,
Relationships, Gill Rider Monique Valcour Worksheet for Practicing Judith A. Ross
Strategic Persuasion
LESSON 4 Win Minds: Persuade Connect With Any Audience, Nancy Persuade Past Resisters, Antonio The Language of
Win Minds people by appealing to Duarte Alves Worksheet for Generating a Persuasion, Robert
reason Compelling Personal Story Cialdini
Make Allies to Champion Your Vision, Fix Their Problem, Win the Deal,
Gabriela Perez Bill Taylor Worksheet for Preparing a Two- Storytelling that Moves
sided Argument People, Robert McKee
LESSON 5 Win Hearts: Connect with Framing the Big Picture, Scott Anthony You Are Always Developing
Win Hearts people by appealing to their Relationships, Cindi Choi Worksheet for Activating
emotions Winning Your Exception to the Rule, Persuasion Triggers EDITOR’S CHOICE
Prisca Ndu Pay Attention to Resistance
Triggers, Stevenson Carlebach Positive Habits for Engaged Updated quarterly. See
Energize Your Meeting with a Story, Listening Editor’s Choice Articles
LESSON 6 Overcome Resistance: Eddie Yoon How to React Non Defensively, document in the Admin
Overcome Resistance Overcome resistance to Brad Holst Console for full list.
Worksheet for Winning Minds
your ideas Build Trust with Storytelling, Liz
Keever Why Kindness is Good
Business, Bill Taylor
Use "Social Proof" to Change DISCUSSION GUIDES
LESSON 7 Activate Persuasion Behavior, Thomas, Wedell-Wedellsborg
Activate Persuasion Triggers: Activate Winning Minds and Hearts
Triggers persuasion "triggers" to
affect people's unconscious Overcoming Resistance to
response to your ideas Your Idea

DISCUSSION GUIDES
PRESENTATION SKILLS
LESSON 1 Clarify Your Objective: Clarify Introduction to Presentation Skills, Brad Holst TOOLS & HANDOUTS FROM THE COLLECTION
Clarify Your Objective your objective, identify your
audience, and consider the Connect with Any Audience, Nancy Duarte Worksheet for Planning a How to Give a Killer
setting for your presentation Presentation Presentation, Chris Anderson
Energize Your Meeting with a Story, Eddie Yoon
LESSON 2 Crystallize Your Message: Worksheet for Coordinating a Group Learning Charisma: Transform
Crystallize Your Identify the single key point of Create an Effective Presentation, Nick Morgan Presentation Yourself into the Person
Message your presentation Others Want to Follow, John
Build Trust with Storytelling, Liz Keever Report—Story Spectrum
Antonakis, Marika Fenley, and
Types of Media Sue Liechti
LESSON 3 Craft the Content: Construct a Create Slides People Will Remember, Nancy Duarte
Craft the Content presentation that hooks your
audience and communicates Boost Power Through Body Language, Amy J. Cuddy
your message DISCUSSION GUIDES EDITOR’S CHOICE
How to Deliver an Engaging Presentation, Nick Morgan
Clarifying Your Objective Updated quarterly. See Editor’s
LESSON 4 Create High-Impact Media: Use
Create High-Impact visuals and other media in a The PowerPoint Mistake Almost Everyone Makes, Brad Choice Articles document in the
Media presentation to support and Holst Structuring Your Talk Admin Console for full list.
enhance your words
How to React Non-Defensively, Brad Holst
LESSON 5 Engage a Remote Audience:

Engage a Remote Create an engaging remote
Audience presentation
LESSON 6 Rehearse, Rehearse,

Rehearse, Rehearse, Rehearse: Practice, refine, and
Rehearse prepare effectively for your
presentation
LESSON 7 Present with Impact: Keep your

Present with Impact audience engaged during a
presentation
LESSON 8 Evaluate Your Presentation:

Evaluate Your Objectively evaluate the style
Presentation and substance of your
presentation

DISCUSSION GUIDES
PROCESS IMPROVEMENT
LESSON 1 Understand Business Process Introduction to Process Improvement, Zeynep Ton TOOLS & HANDOUTS FROM THE COLLECTION
Understand Business Improvement: None
Process Improvement Fixing Potholes, Robert Kaplan Worksheet for Planning a Process How Process Enterprises
Improvement Really Work, Michael Hammer,
Distinguish Good Failures from Bad Ones, Amy Steven Stanton
Edmondson Customer Feedback Form
LESSON 2 Plan a Process Improvement: The Why, What, and How of
Plan a Process Plan a business process The Best Response to Customer Complaints, Nirmalya Worksheet for Process Management Innovation, Gary
Improvement improvement Kumar Benchmarking Hamel
The 5 Whys, Eric Ries Flowchart Symbols Fixing Health Care from the
Inside, Today, Steven J. Spear
LESSON 3 Analyze the Process: Analyze a Empower Your Customer-Facing Employees, Chris
Analyze the Process business process DeRose Reengineering Work: Don’t
DISCUSSION GUIDES
Automate, Obliterate, Michael
Five Ways to Measure Performance, Stacey Barr Prioritizing Process Improvement Hammer
Efforts
LESSON 4 Redesign the Process: Use “Social Proof” to Change Behavior, Thomas
Redesign the Process Redesign a business process Wedell-Wedellsborg Analyzing a Problem Process EDITOR’S CHOICE
Haste Makes Waste, Esther Alegria
LESSON 5 Implement the New Process: Simplicity, Srikanth Kommu Admin Console for full list.
Implement the New Implement a redesigned
Process business process Getting a Return on Improvement, Jim Lancaster
LESSON 6 Continually Improve the

Continually Improve the Process: Continually measure,
Process monitor, and adjust a business
process

DISCUSSION GUIDES
PROJECT MANAGEMENT
LESSON 1 Understand Project Introduction to Project Management, Al Baidhani TOOLS & HANDOUTS FROM THE COLLECTION
Understand Project Management: None
Management How to Manage Project Teams, Pamela Paton Worksheet for Clarifying Project Managing Projects in
Scope Turbulent Times, Ed Barrows
Run a Disciplined Innovation Experiment, Vijay and Andy Neeley
LESSON 2 Establish Project Scope: Define Govindarajan Worksheet for Developing Rough
Establish Project Scope project objectives and scope Estimates New Project? Don't Analyze—
Listen for Your Clients' Real Needs, Anthony Rotolo Act, Leonard Schlesinger,
Worksheet for Creating a Project Charles Kiefer, and Paul Brown
LESSON 3 Develop a Schedule and How to Manage Scope Creep, Ray Sheen Charter
Develop a Schedule and Budget: Develop a realistic Innovation at the Speed of
Budget project schedule and budget Why You Need a Project Plan, Robyn Bolton Worksheet for Monitoring Project Information, Steven Eppinger
Progress
Be Less of a Boss and More of a Coach, Teri Why Good Projects Fail
Mendelsohn Anyway, Nadim F. Matta and
LESSON 4 Assemble Your Project Team: Ronald N. Ashkenas
DISCUSSION GUIDES
Assemble Your Project Build an effective project team Prioritize Risks in Project Management, Ray Sheen
Team Capturing Lessons from Past Learning in the Thick of It,
The Equation for Change, June Delano, Partner Projects Marilyn Darling, Charles Parry,
and Joseph Moore
LESSON 5 Manage Project Risks: Assess Clarify Roles, Kate Sweetman Balancing a Project's Competing
Manage Project Risks and manage project risks The New Science of Building
Demands
A Roadmap to Better Project Management, Bhaskar Great Teams, Alex Pentland
Vaidyanathan
Managing Risks: A New
LESSON 6 Monitor Project Progress and Why Postmortems are Essential, Ray Sheen Framework Robert S. Kaplan,
Monitor Project Progress Problems: Keep projects on Anette Mikes
and Problems track
EDITOR’S CHOICE

LESSON 7 Communicate with
Communicate with Stakeholders: Communicate Choice Articles document in the
Stakeholders project progress and problems to Admin Console for full list.
stakeholders
LESSON 8 Close Out a Project: Evaluate

Close Out a Project project results and lessons
learned

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, ARTICLES
HANDOUTS &
DISCUSSION
RETAINING EMPLOYEES GUIDES
LESSON 1 Understanding Employee Introduction to Retaining Employees, Susan David TOOLS & FROM THE COLLECTION
Understanding Retention: None HANDOUTS
Employee Retention Find Meaning at Work, Peter Dunn, Job Sculpting: The Art of
Guide for Conducting a Retaining Your Best People,
Competition Gone Wrong, Leslie John Stay Interview and Timothy Butler and James
Sculpting a Job Waldroop
LESSON 2 Hire Right: Attract high- Open Door Communication, Robert Chavez
Hire Right performing employees who are Worksheet to Improve A Market-Driven Approach to
likely to stay and thrive in your Uncovering Passion, Timothy Butler Your Microculture Retaining Talent, Peter
organization Cappelli
The Right Stuff, Sharon Jordan-Evans Retaining Different
LESSON 3 Create Great Jobs: Give Why Are We Losing All Our
Generations Good People?, Edward E.
Create Great Jobs employees opportunities for The Stay Interview, Sharon Jordan-Evans
personally meaningful work Lawler III, Jim Cornelius, F. Leigh
Tailor the Burnout Branham, Anna Pringle, Jean
Express Gratitude, Beverley Kaye Remedy Martin
LESSON 4 Create a Great Culture: Value Your Employees as Individuals, Susan David
DISCUSSION GUIDES
Create a Great Culture Establish a group culture that
encourages retention Give People Credit, Steve Kerr EDITOR’S CHOICE
Hire People Who Will
Stay Updated quarterly. See Editor’s
The Power of Stories in Corporate Culture, Peter Bregman
LESSON 5 Tailor Retention Strategies: Choice Articles document in the
Keep Your Best
Tailor Retention Tailor retention strategies to Generation Gaps, Sharon Jordan-Evans Admin Console for full list.
Employees on Board
Strategies different workforce segments
Let Employees Work Smart, Tammy Erickson
Design an Organization that Makes a Difference, Christian Busch

LESSON 6 Manage At-Risk Employees:
Manage At-Risk Prevent burnout and minimize Know the Signs of Burnout, Lauren Mackler
Employees key employee attrition
A New Way to Prevent Employee Exhaustion, Jochen Menges

DISCUSSION GUIDES
STRATEGIC THINKING
LESSON 1 Understand Strategic Thinking: Introduction to Strategic Thinking, Bill Taylor TOOLS & HANDOUTS FROM THE
Understand Strategic None COLLECTION
Thinking The Difference Between Strategic Planning and Strategic Strategic Thinking Self-Assessment
Thinking The Fall and Rise of
Characteristics of Strategic Thinkers Strategic Planning,
LESSON 2 Identify Relationships and Everyone Needs to Think Strategically, Anne Manning Henry Mintzberg
Identify Relationships Trends: Identify relationships, Worksheet for Seeing the Larger
and Trends patterns, and trends that affect Stay Open to New Ideas, Mason Weintraub Context How Leaders Can
strategic decisions Focus on the Big
Take Time to Think Strategically, Nina Bowman Worksheet to Identify Relationships, Picture, Elsbeth
Patterns, and Trends Johnson
LESSON 3 Broaden Your Perspective: Zoom In and Out, Rosabeth Moss Kanter
Broaden Your Challenge assumptions to Worksheet for Broadening Your
Perspective generate new possibilities for Listen for Opportunities, Brett Vankoski Perspective How to Build a Culture
your organization of Originality, Adam
The Five Whys, Eric Ries Sample Strategic Questions Grant
LESSON 4 Look for Emerging Share the Vision, Cynthia Montgomery Worksheet for Exploring Scenarios Living in the Futures,
Look for Emerging Opportunities: Scan for Angela Wilkinson and
Opportunities opportunities and challenges, Part 1: The team lists their assumptions Worksheet for Collecting Key Roland Kupers
and strategize for the future Information
Part 2: The team challenges their assumptions Optimizing Each Part
Worksheet for Considering Internal of a Firm Doesn’t
LESSON 5 Put Strategic Thinking into Part 3: The team discusses alternative strategies Stakeholders’ Needs Optimize the Whole
Put Strategic Thinking Action: Make well-informed Firm, Greg Satell
into Action decisions that advance strategic Part 4: The team considers the business implications Worksheet for Making Trade-Offs
priorities
Catalyzing Innovation in Your Team, Frank Barrett Anticipate and Prevent Unintended EDITOR’S CHOICE
Consequences
The Art of Asking Questions Updated quarterly. See
Collaboration by Difference, Cathy Davidson DISCUSSION GUIDES document in the Admin
Exploring a Project's Strategic Console for full list.
Divergent Thinking for Sparking New Ideas, Anne Manning
Potential
Practice Divergent Thinking, Anne Manning
Begin to Identify Potential Solutions
Why a Good Idea Isn’t Enough, Brian S. Cohen
Sound Strategic, Nina Bowman
Think Ahead, Adrian Beggan
Learning Together in a U.S. Hospital, Anne Manning

DISCUSSION GUIDES
STRATEGY PLANNING AND EXECUTION
LESSON 1 Understand Strategy: None Introduction to Strategy Planning and Execution, Bruce TOOLS & HANDOUTS FROM THE COLLECTION
Understand Strategy Harreld
Worksheet for Conducting a SWOT What Is Strategy, Michael
Analysis Porter
Dynamic Strategy, Cynthia Montgomery
Worksheet for Ensuring Alignment Turning Great Strategy into

LESSON 2 Develop a Strategic Plan: How IBM's Vision Changed Strategy Execution, Bruce
Great Performance, Michael C.
Develop a Strategic Plan Develop components of a Harreld
Worksheet for Tracking Progress Mankins and Richard Steele
strategic plan
Develop a Strategy as a Team, C. Cody Phipps
Strategic Planning Balanced Scorecard:
Measures That Drive
LESSON 3 Create Detailed Action Plans: Make Strategy Discussions More Productive, Roger
Performance, Robert S.
Create Detailed Action Develop detailed action plans Martin
Kaplan, David P. Norton
Plans that support your organization's DISCUSSION GUIDES
strategy Simplify Your Strategy, Donald Sull
Defining Objectives and Targets The Execution Trap, Robert
Martin
Performance Objectives, Bob Kaplan
LESSON 4 Execute Strategic Plans: Implementing a Strategic Action Plan
Manage Your Human Sigma,
Execute Strategic Plans Manage the execution of Getting Strategy Execution Right, Michael Jarrett
John H. Fleming, Curt Coffman,
strategic plans
James K. Harter
Start a Turnaround with a Strategy Map, Tiziana
Dearing
LESSON 5 Evaluate and Reward
EDITOR’S CHOICE
Evaluate and Reward Performance: Evaluate and Get Buy-In for Your New Strategy, Michele Jurgens
Performance reward performance in executing
action plans Mission and Objectives, Robert Kaplan
Measure Employee Productivity Accurately, Francesca
Gino
Five Ways to Measure Performance, Stacey Barr

DISCUSSION GUIDES
STRESS MANAGEMENT
LESSON 1 Understand Workplace Stress: Introduction to Stress Management, Annie Perrin TOOLS & HANDOUTS FROM THE COLLECTION
Understand Workplace None
Stress The Vicious Stress Cycle, Bronwen Fryer Workplace Stress Assessment Monitor and Manage Your
Stress Level for Top
Leading Like a Swan, Gill Rider Worksheet to Reduce Stress Performance, Judith A. Ross
LESSON 2 Assess Your Stress Levels: How to Avoid Stress in Uncertain Situations, Ellen Stress Sources Checklist Pull the Plug on Stress, Bruce
Assess Your Stress Assess your stress levels Langer Cryer, Rollin McCraty, and Doc
Levels Childre
Create Time for Your Most Important Work, Jordan DISCUSSION GUIDES
Cohen Overloaded Circuits: Why
Managing Stress in Our Group Smart People Underperform,
LESSON 3 The Stress Resolution How to Concentrate Under Pressure, Daniel Goleman Edward M. Hallowell
The Stress-Resolution Framework: Use a framework to Maintaining a Healthy Work/Life
Framework resolve negative stress Meditating on Wall Street, Nina Godiwalla Balance
EDITOR’S CHOICE
The Importance of Sleep, Tony Schwartz
LESSON 4 Manage Stress in the Moment: How to Talk with Your Boss About Work Overload, Choice Articles document in the
Manage Stress in the Apply coping techniques to Lauren Mackler Admin Console for full list.
Moment address immediate stress
A New Way to Prevent Employee Exhaustion, Jochen
Menges
LESSON 5 Manage Stress in the Long- Dinner at Six, Allison Rimm

Manage Stress in the Term: Apply coping techniques
Long Term to address long-term stress Take Time to Disconnect, Flemming Petersen
Understand What Success Means to You, Elizabeth

Grace Saunders
LESSON 6 Maintain a Healthy Work/Life
Maintain a Healthy Balance: Maintain a healthy How to Budget Your Time Effectively, Elizabeth Grace
Work/Life Balance work/life balance Saunders
Defuse Tension to Come to an Agreement, Gregory

Madsen

DISCUSSION GUIDES
TEAM CREATION
LESSON 1 What Is a Team: None Introduction to Team Creation, Amy Edmondson TOOLS & HANDOUTS FROM THE COLLECTION
What Is a Team
Be Less of a Boss and More of a Coach, Teri Worksheet for Deciding Whether The Discipline of Teams, Jon R.
Mendelsohn to Create a Team Katzenbach and Douglas K. Smith
LESSON 2 Form a Team: Identify the right The Foundation of Great Teamwork, Lisa Finkelstein Checklist for Evaluating Yourself Why Teams Don't Work, J. Richard
Form a Team members for a team. as a Team Leader Hackman, Diane Coutu
Tune Into the Skills Your Team Offers, Carol
Kauffman Checklist for Assessing Team Making Star Teams Out of Star
Goals Players, Michael Mankins, Alan Bird,
LESSON 3 Establish Accountability: Hiring a Top Team, Neil Gaydon and James Root
Establish Accountability Establish success measures, Worksheet for Determining Skill
plan, and team charter. Reorganize a Team for More Impact, Teri Gaps The New Science of Building Great
Mendelsohn Teams, Alex Pentland
LESSON 4 Plan Team Communication: Determine Your Preferred Communication Style, DISCUSSION GUIDES Eight Ways to Build Collaborative
Plan Team Develop an effective team Audrey Lee Teams, Lynda Gratton and Tamara J.
Communication communication plan. Building a High-Performing Team Erickson
How To Build Trust On Your Virtual Team, Keith Culture
Ferrazzi
Forming a Team EDITOR’S CHOICE
LESSON 5 Build Team Culture: Build team Central Intelligence, Dan Groneck
Build Team Culture commitment and establish
productive team norms. Inconvenience Everyone Equally, June Delano Articles document in the Admin
Console for full list.
When Technology Fails You, Tsedal Neeley
Create Rules to Unify Your Team, Gregory W.

Madsen

DISCUSSION GUIDES
TEAM MANAGEMENT
LESSON 1 Foster Trust: Foster trust within Introduction to Team Get Comfortable With TOOLS & HANDOUTS FROM THE COLLECTION
Foster Trust your team Management Team Conflict, Mark De
Rond Worksheet for Building a Team Diagnosing and Fixing
How New Managers Dysfunctional Teams, Anne Field
Can Establish Anger Is Tricky, Sharon Worksheet for Resolving Team
LESSON 2 Strengthen Team Identity: Credibility, Gene Daley Grady Conflict Tension in Teams, Jim Kling
Strengthen Team Strengthen your team’s identity
Identity How To Build Trust On Focus On Shared Resolve Team Conflict Want Collaboration? Accept—and
Your Virtual Team, Keith Values, Allison Rimm Actively Manage—Conflict, Jeff
Ferrazzi Bring the Process to Closure— Weiss and Jonathan Hughes
Seek Feedback, Michael End Deliberation at the Right
LESSON 3 Make Decisions Effectively: On The Line, June Roberto Time Pioneers, Drivers, Integrators, and
Make Decisions Help your team make decisions Delano Guardians, Suzanne M. Johnson
Effectively Collaboration by Evaluation Methods Vickberg and Kim Christfort
Avoid Narrow Thinking Difference, Cathy
While Making Davidson Strengthen Your Team’s Identity Making Dumb Groups Smarter: The
Decisions, Stevenson New Science of Group Decision
LESSON 4 Resolve Conflict: Make conflict Carlebach Measure Employee Making, Cass R. Sunstein and Reid
Assess Decision-Making Process
Resolve Conflict constructive and resolve harmful Productivity Accurately, Hastie
conflicts Decision Making for Francesca Gino
Encourage Collaboration The Secrets of Great Teamwork,
Results, Lisa Finkelstein
How Diversity Fuels Martine Haas and Mark Mortensen
LESSON 5 Encourage Collaboration: A Formula for Building Group Emotional Practice Divergent and
Encourage Collaboration Ensure collaboration and Trusting Relationships, Intelligence, Daniel Convergent Thinking
participation from all team Gill Rider Goleman EDITOR’S CHOICE
members
Collaborating for a Divergent Thinking for DISCUSSION GUIDES
LESSON 6 Evaluate Performance: Purpose, Amy Gallo Sparking New Ideas, Articles document in the Admin
Evaluate Performance Evaluate your team’s Anne Manning Assess and Improve a Decision- Console for full list.
performance Create Rules to Unify Making Process
Your Team, Gregory W. How to Give Meaningful
Madsen Feedback, Michael Managing Conflicts in Your Team
Mauboussin
Lead Your Team in
Making a Good Decision, Reward Individual and
Amy Edmondson Team Performance,
Monique Valcour
Teamwork on the Fly,
Amy Edmondson

TIME MANAGEMENT
LESSON 1 Understand Time Introduction to Time Management, Joanne Chang TOOLS & HANDOUTS FROM THE COLLECTION
Understand Time Management: None
Management Keys to Effective Time Management, Alison Beard, based on the work of Time Management Process Overloaded Circuits: Why
Jordan Cohen, Julian Birkenshaw, Teresa Amabile, and Steven Kramer Smart People Underperform,
Edward M. Hallowell
Worksheet for Prioritizing
LESSON 2 Prioritize Your Goals: Understand What Success Means to You, Elizabeth Grace Saunders
Prioritize Your Prioritize goals when Goals Make Time for the Work That
Goals managing your time Create Time for Your Most Important Work, Jordan Cohen Matters, Julian Birkinshaw and
Daily Activity Log Form Jordan Cohen
How Successful People Reach Their Goals, Heidi Grant Halvorson
Analyze Your Current Self-Assessment for Manage Your Energy, Not
LESSON 3 Activities: Analyze Use Values to Make Work-Life Decisions, Terrie Campbell Identifying Low-Value Tasks Your Time, Tony Schwartz and
Analyze Your current activities and Catherine McCarthy
Current Activities identify ways to improve How to Budget Your Time Effectively, Elizabeth Grace Saunders Daily To-Do List Form
your use of time Management Time: Who’s Got
Productivity, Aus Al-Tawil Assess Your Time the Monkey?, WIliam Oncken Jr.
Management Progress and Donald L. Wass
LESSON 4 Create a Realistic The Key to Being on Time, Peter Bregman
Create a Realistic Schedule: Build a The Focused Leader, Daniel
Avoiding Schedule Overload Goleman
Schedule realistic schedule based Focus Your To-Do List, Peter Bregman
on key priorities
Priorities, Stever Robbins Worksheet for Managing Email Manage Your Team’s
Collective Time, Leslie A.
LESSON 5 Sustain Your Be Present with Each Task, Judy Ringer Strategies for Replenishing Perlow
Sustain Your Productivity Gains: Your Energy
Productivity Gains Adopt new time Defeating the Midday Slump, Alison Beard, based on the work of Carolyn
management habits to O’Hara Worksheet for Designing a
EDITOR’S CHOICE
sustain your productivity
gains Dinner at Six, Allison Rimm
Ritual Updated quarterly. See Editor’s
LESSON 6 Develop Productivity Rituals, Tony Schwartz Worksheet for Talking to Your Admin Console for full list.
Manage Time as Manage Time as a Boss about Work Overload
a Team Team: Improve time How to Talk with Your Boss About Work Overload, Lauren Mackler
management in your Run a Productive Meeting
organization A New Way to Prevent Employee Exhaustion, Jochen Menges
DISCUSSION GUIDES
Master the Art of Effective Delegation, Elizabeth Grace Saunders
Controlling Common "Time-
Maintain Momentum with Focused Meetings, Ray Sheen Wasters"
Make Your Meetings More Productive, Katie Smith Milway Setting Your Daily Priorities
and Schedule
Adopting Generation Y Practices at Work, Tammy Erickson

DISCUSSION GUIDES
WRITING SKILLS
LESSON 1 Plan Your Writing Project: Introduction to Writing Skills TOOLS & HANDOUTS FROM THE COLLECTION
Plan Your Writing Clarify your purpose, audience,
Project scope, and initial ideas before Why You Should Read Your Memo Out Editing Checklist Winning Proposition, Janice
writing Loud, Bill Taylor Obuchowski
Email Checklist
Go Beyond Your Initial Idea of an Writing an Executive Summary That
LESSON 2 Organize Your Content: Audience, Nick Morgan Business Writing Checklist Means Business, John Clayton
Organize Your Content Organize content in a logical flow
for your readers Collaborate by Sharing a Strong Outline, Common Usage Mistakes Everyday Writing: Memos, Letters,
Bryan A. Garner and E-mail, Book chapter
DISCUSSION GUIDES
LESSON 3 Write Your First Draft: Write a Getting Stuck is Part of the Process,
Write Your First Draft first draft that represents your Nick Morgan Taking a "Reader-Centered" Approach EDITOR’S CHOICE
key ideas and structure
Writing Effective Email Updated quarterly. See Editor’s Choice
Three Elements to Expressing Your
Idea, Julia Kirby Articles document in the Admin Console
LESSON 4 Revise Your Draft: Edit your for full list.
Revise Your Draft writing for content, structure, A Process for Clear and Persuasive
style, and design Writing, Mark Rennella
Communicating with 140 Characters,

LESSON 5 Strengthen Your Writing Skills: Simon Cohen
Strengthen Your Writing Use sound grammatical and
Skills editorial skills when writing Find Your Voice, Sarah Green
Every Writer Needs an Editor, Bryan A.

Garner
Computing vs. Human Capability,

Andrew McAfee
Five Ways to Improve Your Business

Writing, Bryan A. Garner
High Impact Email, Deborah Dumaine


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TOPIC STRUCTURE ADDITIONAL FEATURES

© 2018 Harvard Business School Publishing. All rights reserved. Page 1 of 42

Embrace Uncertainty, Bob Kaplan

© 2018 Harvard Business School Publishing. All rights reserved. Page 2 of 42

BUSINESS CASE DEVELOPMENT

© 2018 Harvard Business School Publishing. All rights reserved. Page 3 of 42

BUSINESS PLAN DEVELOPMENT

Look Beyond Obvious Risks, Mihir Desai EDITOR’S CHOICE

© 2018 Harvard Business School Publishing. All rights reserved. Page 4 of 42

© 2018 Harvard Business School Publishing. All rights reserved. Page 5 of 42

Live the Vision, Neil Gaydon

How to Approach a Resistor, Sharon

© 2018 Harvard Business School Publishing. All rights reserved. Page 6 of 42

Coaching My Virtual Team, Mark Kaestner

Communicate Across Culture, Vinod Parmeshwar

© 2018 Harvard Business School Publishing. All rights reserved. Page 7 of 42

Rehearse and Refine Your Action Plan, Real-Time Leadership at Fabrinet:

Three Keys to Resolving a Crisis, Noel

Focus on Solutions, Not Mistakes,

Take Action After a Crisis, Paul

© 2018 Harvard Business School Publishing. All rights reserved. Page 8 of 42

Turning Hackers into Collaborators, Tormod Askildsen

© 2018 Harvard Business School Publishing. All rights reserved. Page 9 of 42

Generating and Evaluating

Moving Toward Closure

© 2018 Harvard Business School Publishing. All rights reserved. Page 10 of 42

To Grow Your Business, Delegate, Overcoming Obstacles to Delegating

Pay Attention to Resistance Triggers,

Creating a Win-Win, Vineet Kapoor

What Can I Take Off Your Desk?, Bryan

© 2018 Harvard Business School Publishing. All rights reserved. Page 11 of 42

Make a Mentor Connection, Blythe Develop Top Performers

Push Employees to the Edge of Their

Open to Learning, Ellen Kumata

How Empathy Can Launch a

Forging a New Global Comfort Zone,

© 2018 Harvard Business School Publishing. All rights reserved. Page 12 of 42

Anger Is Tricky, Sharon Grady Strategies for Communicating EDITOR’S CHOICE

How to Start a Conversation About Conflict, Amy

When to Intervene in a Conflict, Lauren Mackler

Coach Employees to Resolve Conflict, Sharon Grady

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Compare Cultures to Understand Your Retaining Diverse Employees

Fitting In with New Colleagues, Lily

Collaboration by Difference, Cathy

Managing Idiosyncratic Talent, Robert

The Best Feedback Includes an Action

Tomorrow’s Leaders, Doug Ready

Invited Versus Welcomed, Audrey Lee

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A Brief History of Doing Well By Doing

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Conduct an Informal 360, Scott Edinger

Listen Carefully to Your Employees’

Stay Open When Receiving Feedback,

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Understanding NPV, Heide Abelli Creating a Budget EDITOR’S CHOICE

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Language Policies, Tsedal Neeley

LESSON 6 Transcend Physical Distance: Inconvenience Everyone Equally, June Delano

Educate Your Teams, Victor Equisoain

On the Line, June Delano