Introduction

Leeyan Daphne SJ. Astronomia

 What is Quality?
Quality is essential for satisfying our consumers and
maintaining their loyalty so that they will continue to
buy from you in the future. Quality products contribute
significantly to long-term income and profitability.
What is Total Quality Management?
Total Quality Management (TQM) is a technique of
including management and employees in the continual
improvement of products and services production. It is a
set of quality and management tools targeted at growing
business and decreasing losses caused by inefficient
processes.
Benefits of TQM includes:
❖ Improves competitive position.
❖ Increase adaptability to global markets.
❖ Elevated productivity.
❖ Eliminates defects.
❖ Significantly reduces waste.
❖ Reduces quality costs.
❖ Improves management communication.
❖ Raises profits.
❖ Customer Loyalty.
Evolution of Quality
Kristine Abegail S Sevilla
Historical Evolution of Quality in the Middle Ages
1920 Quality Inspection

1940 Quality Control

1960 Quality Assurance

1900’s up to Total Quality Management

current
 Stage Approach Focus
Quality Inspection Detection Sorting good from bad

Quality Control Detection Using statistics to control

processes

Quality Assurance Prevention Compliance assume to

“zero defects”

Total Quality Management Prevention Effective Leadership

Commitment
 Three Main Purposes

Identification of the quality

problem
Quality
Provision of information to
Inspection managers
Elimination of the problem by
managers
Fitness to Standard
 Three Main Purposes

To discover flaws or variations in the raw

materials and the manufacturing processes in
order to ensure smooth and uninterrupted
Quality production.
Control To establish the desired quality standards which
are acceptable to the customers?
A direct connection between quality inspector
Fitness to Use and workers.
 Three Main Purposes
To fulfill front- and back-end processes in the most
efficient and fluid manner,
A way of preventing mistakes and defects in
Quality manufactured products and avoiding problems
when delivering products or services to customers
Assurance
A method for assuring management, owners,
customers or anyone that the organization is
producing products or services at a predetermined
Fitness for Purpose
level of quality.
 Three Main Benefits

Less product defects

Total Quality
Lower costs
Management
Satisfied customers
Fitness to Latent
Requirements
Definitions, Concepts,
and Features of TQM
Mhikaela Jovyl R. Inguito
 Definition of TQM
Total - made up of the
whole.
Quality - degree of
excellence of products or
services.
Management - art or
science of handling,
directing, controlling, etc.
is a management
philosophy of achieving
continuous
improvement in
functional areas such
as marketing, finance,
design, engineering,
production and
customer services etc.
 Basic Concept of
TQM
a. Top management
commitment
b. Focus on the customer
c. Effective involvement and
utilization of the entire work
force
d. Continuous improvement
e. Treating suppliers as partners
f. Establishing performance
measures for the processes
Features of TQM
- TQM is customer oriented
- TQM required a long term
commitment
- TQM is a teamwork
- TQM requires the commitment
of the top level management
and continuous involvement
- TQM is a strategy for
continuous improvement of
performance at all levels
 4 Pillars of TQM

1. Problem solving
discipline
2. Interpersonal skills
3. Teamwork
4. Quality improvement
success
Eight Building Blocks
of TQM
Kassandra Camille S. Sevilla
 Eight Building Blocks
can be divided into four
groups according to their functions:

I. Foundation
II. Building Bricks
III. Binding Mortart
IV. Roof
I. Foundation
~ This is the key to unlocking ultimate potential of TQM. It includes Ethics, Integrity, and Trust.

1. Ethics
Ethics of an organization set up the business
code which outlines the guidelines that every
employee is expected to follow.
2. Integrity
This is one of the most important
characteristics for which the customers to
expect.
3. Trust
It improves the relationship among employees
which help in better decision making.
II. Building Bricks ~ bricks are placed to reach the roof of recognition.
1. Training
is very important for employees to be highly productive
and learn specific knowledges .

2. Teamwork
To be successful in th business, teamwork is also a key
element of TQM.
Three Types of Teams in TQM Organization
● Quality improvement teams
● Problem-solving Team
● Natural Work Team
3. Leadership
It possibly the most important element in TQM.
It appears everywhere in organization.
III. Binding Mortar
is an element which binds all the other elements together.
1. Communication
communication binds together and is the
core elements together.

The communication song employees or

member of the organization is done in three
ways:

● Downward Communication
● Upward Communication
● Sideways Communication
 IV. Roof
The roof consists of a final element which tops
off all the other elements of TQM.

1. Recognition
is the last and final element in the
entire system. It should be provided
for both suggestions and
achievements for teams as well as
individuals.