Professional Documents
Culture Documents
OBJECTIVE
To seek a position that includes personal involvement in establishment and achievement of company goals. To
be a part of a dynamic learning, research and supporting team with the dedication to implement and execute my
skills.
A high functioning specialist operation with an accumulative experience of 8 years in areas of Payments
Operations, Integration in Pakistan & UAE
PROFESSIONAL EXPERIENCE
FIRST ABU DHABI BANK (Payments Operations) 14th April 2019 – 27th August 2020
Responsibilities / Accomplishments:
Distribution management for inward and outward local currency and foreign currency customer payment
instructions receive from CCS/Loan/Expense department.
Process LCY/FCY payments (MT202, MT103, MT210, MT199) through GLOBUS-T24 to meet agreed
SLA and TAT.
Responsible to make note for Pre-Facto errors of processor on daily basis.
Handling enquiries on email and following Cops Online Team for urgent enquiries.
Reconciliation of LCY / FCY payments after agreed Cut-Off Time.
Check and release NAK messages for both FCY and LCY from SWIFT Alliance Application and NEST
UAEFTS.
Fully aware of the local and international AML regulations process related to KYC, CDD, EDD and
FATCA
Engage with the UAT team for end to end testing and act as UAT test lead
Fully aware of the payments flow in various channels / systems as an operations analyst according to the
compliance requirements. Worked as a compliance analyst in AML team due to which can understand
AML related activities easily
Reconciliation of Nostro Accounts on daily basis.
Responsible to clear outstanding Nostro charges related to inward & outward payments.
Preparation of proofing for other departments as assigned by Senior Management.
Responsible to check and reconcile for all SWIFT incoming messages related to concern departments.
Responsible to check EOD productivity of each processor.
Provide cross departmental training to other operational staff members.
Managing all UATs for payments Department.
Managing for business support UATs and implementation of new products and functionalities in the
Payments Processing System.
Inward Remittance Unit
Handle and process all Inward Remittances coming through UAEFTS.
Handle all Inward FCY-Remittances coming through Correspondent Banks.
BANK AL HABIB LIMITED (YSA-CBD & CMU Operations & Sales) 09th July 2012 till 12 March 2019
Responsibilities / Accomplishments:
Problem solving periodic meetings with the existing corporate clients for feedback and informative/educating
purposes.
• Deliver lectures and address training sessions of BDO’s to introduce cash management products and services.
• Part of a product development team that successfully on boarded numerous clients on API and barcode.
• Assist managers in creating SOP’s regarding operational activities as and when required.
• Pay successful visits to high-end and middle-tier corporate customers during initial presentations to aid
product take-up and solution delivery.
• Liaison point for corporate customer group on all unresolved technical/support issues, to take ownership of
their queries on cash management issues.
• Ensure soothing e-banking transactions for our top tier customers by timely coordination with IT and ADC as
and when necessary.
• Effectively manage collection accounts and dividend accounts, and does real time monitoring of all On-line
Cash Management Transactions.
• Prepare and analyze detailed reports to track sales, profitability, and quality of new log-ins and recommend
improvements.
• Do effective data analysis of different data using spreadsheets/tools for business requirement.
• Successfully done numerous joint calls with BM’s and RM to develop new business relationships and to
provide quality customer service.
• Ensure timely availability of comprehensive reconciled MIS reports on Hourly/daily/monthly basis to valued
CMD clients.
• Successfully processed bulk disbursements for the numerous ‘Bulk Disbursement’ clients after performing due
diligence.
• Positively arranged numerous (collection) and (payment) arrangements for the new and existing
corporations/SMEs, etc.
• Positive coordination with IT and EBR department for mistreated and un-reconciled transactions pertaining to
CMD clients to assure uninterrupted services for our valued clients.
• Meet new customers and offer those Cash Management Products i.e. collection, bulk disbursement, IPO and e-
dividend arrangements.
• Prepare intra office reports for addressing different issues and present them to the decision making
management.
• Coordinate with the branches regarding various day to day matters related to Cash Management Division.
PROFESSIONAL TRAININGS
One month comprehensive Basic Banking Training course by TDC Bank AL Habib Ltd.
ABILITIES
PROFESSIONAL EDUCATION
AREA OF EXPERTISE
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SKILLS
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REFERNCES