Office 365 Consultant/Specialist

ZAG is one of the most trusted providers of IT solutions and services for organizations of all sizes. Our
solution portfolio includes IT Project Consulting, IT Managed Services, and IT Asset
Management/Procurement. Our outstanding engineering team provides planning, design,
implementation, optimization and ongoing support services for customers.

We are looking for a thoughtful, analytical, high energy, and detailed individual to join our Technical
Engineering team to deliver Email Cloud and premise solutions along with troubleshooting for our
customers networking needs. We need a self-driven Engineer with a proven history of technical
experience with Microsoft Office 365 deployments. You must be able to lead a consultative discussion
for both premise and cloud-based solutions. Candidate must have the ability to install, configure, and
resolve any issues in particular to Microsoft Office 365.

Your role will focus on:

 Leading small and medium business customers through Network implementation, remediation,
and resolution.
 Migration of SMB customers to Microsoft Office 365
 Providing ongoing support to Microsoft Office 365 customers as needed
 Analyzing and providing feedback on the deployment process and technology improvements.
 Being responsive to customer needs, which may sometimes require outside-of-normal business
hours or our on-call rotation

The ideal candidate will bring:

 4 year degree or the equivalent in work experience
 5+ years of customer support experience and 2+ years experience specific to deploying or
supporting Microsoft Office 365 users
 A broad knowledge of Office 365 technical architecture, and a deep understanding of the Office
365 Admin Portal
 An understanding of processes and methods to troubleshoot customer issues and improve the
customer experience
 High attention to detail with the ability to understand complex workflow systems
 The ability to communicate effectively with small and medium business customers, both
verbally and in writing
 A proven ability to handle difficult and time constraint situations in a team lead position
 IT administrative working knowledge in: Office 365, Active Directory, Operating Systems,
Networking, Personal Computing Devices.
 Experience providing technical support directly to customers with a high level of customer
service and a high degree of customer satisfaction
 Self-driven Engineer with proven history of technical experience with Microsoft Office 365
deployments
  Proven history of demonstrated technical skills and leadership
 Capability to work well with other engineers in a knowledge sharing environment.
 Strong problem solving ability ranging from conceptualization to implementation

Exchange specific knowledge:

 Strong technical background, experience with, and understanding of, mail transport
fundamentals (POP/IMAP/SMTP), as well as networking fundamentals. Includes, but not limited
to: knowledge of DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email
Filtering and Virus Protection.
 Experience with configuring mail clients (Outlook or other)
 Basic understanding of Active Directory
 Basic understanding of Microsoft Exchange server or other mail systems

Certifications:
 Office 365 certification
 MCSE Communication preferred
 Experience in Microsoft O365, Exchange, Lync and SharePoint certifications is considered a plus

If you have the technical and leadership expertise to support our customer initiatives, we want to hear
from you. Send your resume and cover letter describing your balance of technical hands-on expertise
and leadership abilities to resumes@zagtech.com