JLR MATERIAL PLANNING & LOGISTICS GUIDE 2021 - v3

JAGUAR L AND ROVER
MATERIAL PLANNING & LOGISTICS

SUPPLIER OPERATING STANDARDS WEBGUIDE
Version 3.0
April 2021
MATER I A L PL A N NI NG & LOG I STI C G UI D E
CON TE N TS
1.0 SUPPLI ER OPERATING STANDARDS INTRODUCTION 5
2.0 REQUEST FOR QUOTATION (RFQ) 7
2.1 LOGISTICS MAP 8

2.2 VALUE STREAM MAP 8
3.0 SUPPLI ER SETUP & READINESS 10
3.1 MANUFACTURING & LOGISTICS SYSTEMS 12

3.2. PL AN FOR EVERY PART (PFEP) 13
3.3. L AYOUTS 14
3.4. MATERIAL FLOW 15
3.5. HEALTH & SAFETY 15
3.6. PEOPLE AND ORG ANIZATION 16
4.0 PACK AGING, L ABELLING & DELIVERY 17
4.1 PACKAGING 18
4.1.1. GENERAL PACKAGING INFORMATION 19
4.1.2. EU1121/ INT1121 FORMS AND PODS 20
4.1.3. APPROVED PACKAGING CONFORMANCE PROCESS 21
4.1.4. CONTINUOUS PACKAGING IMPROVEMENTS 21
4.1.5. CONTAINER USER SAFETY 21
4.1.6. CHEP PACKAGING 21
4.1.7. STABILIZING KLT SHIPMENTS 23
4.1.8. GEFCO PACKAGING 24
4.1.9. INTERNAL DUNNAGE FOR ALL CONTAINERS 25
4.1.10. CONTAINER CLEANING 25
4.1.11. CONTAINER STORAGE 25
4.1.12. JLR OWNED DAMAGED PACKAGING 25
4.1.13. DAMAGED LEASED PACKAGING 26
4.1.14. SUPPLIER OWNED PACKAGING 26
4.1.15. EMERGENCY PACKAGING/ SPECIAL PACKAGING 26
4.1.16. CHEP & GEFCO INVOICE CHECKING 27
4.2. L ABELLING 27
4.2.1. CONTAINER L ABELS 27
4.2.2. ADDITIONAL L ABELS 30
4.2.3. HANDLING UNIT/ MASTER L AB ELS 30
4.2.4. SSCC STANDARDS FOR L ABELLING 32
4.2.5. SERIAL SHIPPING CONTAINER CODE (SSCC) DEFINITION 32
4.2.6. AUTOMATED STORAGE AND RETRIEVAL SYSTEM (ASRS) 33
4.2.7. INTERNALLY SEQUENCED PARTS 33
4.3. DELIVERY 34
4.3.1. LLP REQUIREMENTS 35
4.3.2. INSUFFICIENT CAPACITY ON TRAILER 35
4.3.3. CURRENT LLP VENDOR MANAGEMENT CONTACTS 35
4.3.4. SUPPLYING UNDER ALERT 36
4.3.5. EXAMPLE SCENARIO FOR PARTS UNDER ALERT 36
4.3.6. ROW SUPPLY CHAINS 37
4.3.7. DSV’S WEB PORTAL 37
4.3.8. SUPPLIER PAPERWORK 38
4.3.9. JLR CUSTOMS CLEARANCE GUIDANCE 38
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5.0 JLR COMMUNIC ATION SYSTEMS 39
5.1 EDI 40
5.1.1. EDI CONNECTION REQUEST 41
5.2. ADVANCED SHIPPING NOTICE (ASN) 41
5.2.1. ASN REQUIREMENTS 41
5.2.2. MANDATORY INFORMATION TO BE ADVISED ON AN ASN 41
5.2.3. CONTAINER ASN 42
5.2.4. ASN REQUIREMENTS FOR JLR SAP SITES 42
5.3. SRN 43
5.3.1. SRN FOR PREMIUM FREIGHT OR TIER N DIRECT DELIVERIES 43
5.4. SSCC 43
5.5. ASN/ EDI ISSUES OR ANY OTHER QUERIES 44
5.6. COVISINT & THE JLR SUPPLIER PORTAL 44
5.7. ELECTRONIC DIRECT DATA LINK (EDDL) & JLR SUPPLY ONLINE (SOL) 46
5.7.1. EDDL 46
5.7.2. JLR SUPPLY ONLINE 47
5.8. HOW TO REQUEST RACF-ID OR PASSWORD RESET TO ACCESS 47
5.9. EMERGENCY CONTACT INFORMATION 47
6.0 CRITIC AL MP&L PROCESSES 48
6.1. SCHEDULE MANAGEMENT 49

6.1.1. DAILY CALL IN (DCI/FIRM SCHEDULE) 50
6.1.2. FORECAST SCHEDULES / PL ANNING RELEASE FOR JLR CMMS SITES 50
6.1.3. PRE-BUILD PHASES & SCHEDU LES 51
6.1.4. END O F PRODUCTION (EOP) 52
6.2. CUMUL ATIVE MANAGEMENT 52
6.3. CAPACITY MANAGEMENT 53
6.4. ENGINE ERING CHANGE MANAGEMENT 53
6.5. SUPPLIER RE-SOURCING PROCESS 54
6.6. TIER N SUPPLIER MANAGEMENT 55
6.7. MULTI-PARTY/ DIRECTED SOURCE SUPPLIERS (DSS) 56
6.8. 3PL/LLP PROVIDERS 56
6.9. JLR PROTOTYPE STANDARDS 57
6.9.1. TRANSPORTATION 57
6.9.2. SHIPPING 58
6.9.3. DOCUMENTATION AND PAYMENT 58
6.10. PRE-PRODUCTION BUILD PHASES 59
7.0 SUPPLI ER PERFORMANCE MANAGEMENT 60
7.1. KEY PERFORMANCE INDICATORS (KPI’S) 61

7.1.1. CONTINUOUS IMPROVEMENT 62
7.2. SUPPLIER DELIVERY PERFORMANCE (SPEEDY) 62
7.2.1. SPEEDY POINTS DEDUCTION 64
7.2.2. ASN INACCURACIES INVESTIG ATION & DISPUTES 64
7.2.3. SPEEDY DISPUTE PROCESS 65
7.2.4. ASN PREVIEW 66
7.2.5. SPEEDY PROBLEM REPORTS 67
7.2.6. PRODUCTION DISTURBANCE - PROBLEM REPORT PROCESS 67
7.2.7. SUPPLIER DELIVERY PERFORMANCE CONTACTS 67
7.2.8. WAIVER PROCESS 67
7.2.9. SPEEDY TRAINING 68
7.3. MATERIAL MANAGEMENT OPERATIONAL GUIDELINES/ LOGISTICS EVALUATION 68
VERSION 5 (MMOG/LE)
7.4. SUPPLIER PERFORMANCE ESCAL ATION PROCESS 69
7.4.1. ESCAL ATION FRAMEWORK 69
7.4.2. PROCESS DIAGRAM 71
7.5. CRISIS RECOVERY / BUSINESS CONTINUITY 71
7.6. JLR SUPPLIER NON-CONFORMANCE PROCESS 73
7.7. JLR Q 73
7.8. WHAT IS JLRQ? 74
7.9. A PPROACH 74
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8.0 ACRON YM GLOSSARY OF TERMS 75
9.0 APPENDICES 77
9.1. PACKAGING FORM EU1121/INT1121 78

9.2. JLR MP&L SOURCING CHECKLIST 81
9.3. JLR INTERNATIONAL SHIPPING PACKAGING GUIDELINES 82
9.4. PACKAGING CONTACT DETAILS 83
9.5. DAMAGED PALLET L ABELS 84
9.6. EXAMPLE CONTAINER L ABEL 85
9.7. MP&L JLRQ CHECKLIST 87
9.8. SUPPLYING UNDER ALERT PROCESS 88
9.9. JLR SEQUENCE SUPPLIER OPERATING STANDARDS 89
9.10. JLR SPECIAL PALLET – CLEANING AND MAINTENANCE REQUIREMENTS 90
9.11. JLR SUPPLIER NON-CONFORMANCE EVIDENCE PACK 91
9.12. DHL NEW VENDOR SURVEY 92
9.13. JLR PACKAGING GUIDELINES 93
9.14. DSV WEB PORTAL TRAINING GUIDE 94
9.15. JLR L AUNCH PARTS L ABEL TEMPL ATE 95
9.16. LOGISTICS MAP 95
9.17. VALUE STREAM MAP 96
9.18. PACKAGING & L ABELLING VISUAL GUIDE V1 96
10.0 VERSION CONTROL 97
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1.0 S U PPL I E R O PE R AT ING STAND ARD S INTROD UCTION
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1.0 S U PPLI E R OPE R ATI N G STAND ARD S INTROD UCTION

The Jaguar Land Rover MP&L Supplier Operating Standards Webguide apply to all 1st tier non-sequence suppliers
supplying production material to Jaguar Land Rover UK & International Sites, not including the joint venture with
Cherry Jaguar Land Rover Ltd (CJLR), our contract manufacturing partner Magna Styr nor the Jaguar Land Rover
Brazil Site. JLR’s Sequenced Supplier Operating Standard (See Appendix 9.9) guides all 1st tier sequenced suppliers
to JLR.
The standards are effective from Hard Tool Function Build (HTFB) through to mass production and forms part of
the Request for Quotation (RFQ) pack sent to suppliers. Any quotation or costs quoted by the supplier in the RFQ
must align with the requirements outlined within this document. The costs highlighted by the supplier within the
Quotation Analysis Form (QAF) will be considered as the maximum for a supplier to meet their obligations under
these requirements.
Suppliers must implement and ensure the continued function of systems and processes outlined within this
document for the lifetime of a part supplied to JLR.
JLR will engage with a tier 1 supplier during the launch phase, post nomination, new model introduction and model
year introduction to ensure supplier readiness for mass production.
The key objectives for the Supplier Operating Standards are to:
- Define and standardize the approach, expectation and system requirements for Jaguar Land Rover suppliers
across several critical aspects of Logistics and Supply Chain Management
- Provide essential information for both new and current suppliers and develop their understanding and define
responsibilities when supplying Jaguar Land Rover from an MP&L Perspective.
- Provide clarity when understanding the Logistics and Supply Chain Standards for JLR
- Drive process adherence to standards to meet business deliverables
- Act as a reference tool for new and current Suppliers to Jaguar Land Rover
- Act as a reference/training aid to both JLR & Supplier personnel from departments other than MP&L
- To form an integral part of a comprehensive Quality Operating System for Global MP&L
- Highlight the MP&L requirements to be considered when submitting logistics costs in the QAF to JLR
For the avoidance of doubt, any reference to any particular remedy of JLR in the event of a breach of these MP&L
Supplier Operating Standards shall be without prejudice to any other right or remedy of JLR.
JLR Operating Locations & Systems – Where JLR Manufacturing or Packing Locations and Operating Systems are
referenced throughout the document, these references pertain to the locations and operating systems listed below:
JLR MANUFACTURING LOC ATIONS *

Site Site Address Operating System
Solihull Lode Lane, Solihull, B92 8NW. United Kingdom. CMMS3
Halewood Speke Blvd, Liverpool, Merseyside, L24 9BJ. United Kingdom CMMS3
Castle Bromwich Chester Rd, Birmingham, B53, 7RA. United Kingdom CMMS3
Nitra Dolne Hony, 94901, Nitra. Slovakia. SAP
Engine Manufacturing
Innovation Dr, Wolverhampton, WV9 5GB. United Kingdom SAP
Centre (EMC)
Battery Assembly Unit 4, Canton Lane, Hams Hall Distribution Park, Coleshill,
SAP
Centre (BAC) Birmingham, B46 1DS. United Kingdom.
Logistics Operations
Damson Parkway, Solihull, B92 9EP.United Kingdom SAP
Centre (LOC)
JLR PACKING LOC ATIONS *
Site Site Address Operating System
Halewood – KD LCB 2, JLR Halewood, Merseyside, L24 9BJ. United Kingdom CMMS3
Syncreon Automotive
DC1, Minworth, Sutton Coldfield B76 9BJ. United Kingdom CMMS3
–KD
For any questions relating to this document, please email: suppdev@jaguarlandrover.com.
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2.0 REQ U E ST F O R Q U OTATION ( RFQ)
2.1 LOGISTICS MAP 8

2.2 VALUE STREAM MAP 8
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2.0 REQ U E ST F OR QU OTAT I ON ( RFQ)

Suppliers must ensure that, when responding to the Request for Quotation (RFQ) submitted by JLR, it will fully
incorporate all requirements in this document and ensure that the best “Value for Money” is achieved when
submitting its quote. Costs relating to this document’s needs must be included in the Quotation Analysis Form
(QAF) and returned with a completed and signed JLR MP&L Sourcing Checklist (See Appendix 9.2), both of which
are part of the RFQ pack.
The QAF includes data such as Supplier information, part details, cost and logistics routes. All internal dunnage
used in either JLR owned or in the rentable containers from CHEP or GEFCO is the Supplier’s responsibility to
design and source and form part of the logistics costs of the QAF.
Due to the varying locations of suppliers and JLR Manufacturing Sites, different Packaging and Freight strategies
can be adopted. The methods listed below are the most common packaging and freight strategies for suppliers’
various locations, supplying UK JLR Manufacturing sites.
Common freight strategies

- From UK Suppliers to JLR Manufacturing Sites*
- From European Suppliers to JLR Manufacturing Sites*
- From Rest of the World (ROW) Suppliers to JLR Manufacturing Sites*
- When quoting for Parts required at either EMC or BAC, further guidance is available from JLR IPPM within the
JLR IPPM Supplier Guide for Quotation.
*Please refer to the table in section 1 for clarification on JLR Manufacturing Site Locations
JLR & the associated 4PL shall have the discretion to determine the most effective packaging and freight
strategies. Any exceptions to these standards are communicated in the MP&L Sourcing Checklist (See Appendix
9.2) and EU1121/INT1121 (See Appendix 9.1) forms.
2 . 1 . LOG IST ICS M AP
Before sourcing, suppliers will be required to demonstrate a high-level concept logistics map showing the location
of their sub-suppliers, direct source suppliers (“DSS”) and their site in relation to the JLR site they will be supplying.
The Logistics Map is a requirement of the RFQ submission. It must include data stating stock holding policies,
delivery lead times, dispatch quantities, frequency of shipments, and transport methods, ensuring that a supplier
makes robust supply chain planning assumptions at the sourcing stage. JLR has provided a high-level logistics
map example for illustration purposes (see Appendix 9.16)
2 . 2 . VALUE ST R E AM M AP
At pre sourcing stage, as part of the RFQ submission, suppliers will be required to share a concept value stream
map (“VSM”) of their operation to demonstrate the proposed material and information flow. As a minimum, it must
illustrate:
- Process steps and flow
- Information flow
- Material flow
- Cycle time vs Takt time
- Manufacturing and logistics lead time
- Manning levels
- Any subcontracted processes
- Any proposed automation with logic - Risks or operational constraints such as weekend working
Post sourcing, suppliers will be requested further to develop the VSM as part of the industrialization process to
demonstrate they have optimized processes, system capability and capacity to meet JLR requirements. It must
always be maintained with the agreed latest data and parameters and actively used to highlight improvement
opportunities.
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The VSM must be created, owned and periodically updated by the tier 1 supplier.
The document must be reviewed and agreed with JLR in advance of various change points such as line rate
changes, mix updates, new model introduction and shift changes etc. The effect of these changes must be
reviewed, and action plans developed to ensure continuity of supply to JLR with no risk to build.
The table below shows potential change points, instigators and routes for notification:
JLR have provided a concept VSM example for illustration purposes (see Appendix 9.17).
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3.0 S U PPL I E R SE T U P & RE AD INE SS
3.1 MANUFACTURING & LOGISTICS SYSTEMS 12

3.2. PL AN FOR EVERY PART (PFEP) 13
3.3. L AYOUTS 14
3.4. MATERIAL FLOW 15
3.5. HEALTH & SAFETY 15
3.6. PEOPLE AND ORG ANIZATION 16
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3.0 S U PPLI E R SE TU P & R E AD INE SS

As part of ensuring a supplier’s readiness to support JLR with Production Intent processes from the TT vehicle
build phase at JLR’s sites through to mass production (Job #1), a supplier’s facility must be laid out with work
instructions located on workstations on the assembly lines or, for logistics operations, as close as possible to
the process being performed. They must be readily available for operators to refer to quickly, containing photos,
diagrams or images where relevant.
The supplier must use data to design and develop its logistics strategies (e.g., within their min & max raw material
and finished stock holding policies, parts categorization, storage space & MHE calculations, linefeed & finished
stock strategies, etc.).
In the event of a quality failure or rejection at either the supplier’s or JLR’s premises, suppliers must ensure that
correct quality parts are still supplied to JLR for all the vehicle lines they support to avoid disruption to JLR’s
vehicle production.
Fully documented and controlled processes must be in place to ensure the supplier can supply a replacement
order for JLR within the timeframe agreed by the local JLR site teams.
Suppliers must demonstrate that their capacity model is robust enough to secure supply continuity to JLR within
the working week.
Supply must be maintained whilst ensuring the required level of quality and fulfilling the health and safety
obligations (E.g. arranging additional shifts if not working 24hrs per day or additional capacity on a supplier’s
production line over total customers’ requirement).
Suppliers must have a robust plan for any system or production line changes that may impact parts supply (e.g.,
system or equipment maintenance, system development, engineering changes). Suppliers must have contingency
plans in place where parts supply may be impacted to avoid any disruption.
The supplier must ensure that any manual overrides of logistics poke-yokes are controlled and recorded.
(e.g., keeping suppliers’ logistics poka-yoke systems functional when shipping parts under alert to support an
engineering change.) Suppliers must conduct a schedule accuracy exercise as soon as JLR releases the first EDI/
EDM/TLS messages or schedules. Any inaccuracies must be highlighted to the responsible JLR R&FU analyst
at the site affected in the first instance. Suppliers must work with JLR to ensure the received data’s accuracy,
highlighting any anomalies visible in the scheduled demand to the relevant JLR MP&L Teams.
Suppliers must be able to demonstrate their strategy and management of material handling equipment (MHE),
including but not limited to:
- Choice of MHE
- Quantity and type
- Ownership
- Breakdown/repair strategy
- Maintenance strategy & responsibility
- Training of relevant staff
Changes to supplier manufacturing and shipping locations must be communicated through the JLR Supplier
Resource Process, available in this document.
During pre-build vehicle phases, if any change to supplier manufacturing and shipping locations is required, this
must be communicated to the JLR Launch Program Management (JLR LPM) team supporting the supplier at
the time. Suppliers must have a documented process to robustly and accurately implement all new projects and
engineering changes to current production no later than the PP vehicle build phase at JLR.
Suppliers must have a clear strategy for:
- Parts that are pilferable (to prevent parts being lost or stolen)
- Parts that have a shelf life (suppliers must operate a FIFO in these cases)
- Parts that require special packaging or handling (to avoid any damage)
Suppliers must clearly understand all JLR nominated delivery locations, including gates, decks, unloading points
and points of fit, as applicable. All JLR site rules must be followed by supplier personnel or representatives whilst
at JR sites.
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Suppliers must have a documented process to manage deliveries of the same part number to more than one
delivery location. This process must ensure that the stock is controlled and accurately tracked and parts are
delivered accurately.
It is a supplier’s responsibility to manage and protect (including cleaning where appropriate) JLR owned and leased
packaging to ensure a continuous supply of parts incorrect packaging to JLR.
A supplier must routinely validate their manufacturing capacity in the supply chain and confirm no constraints that
will affect JLR production in line with both firm and forecast demand visible in JLR Schedules. Any capacity issues
identified must be reported immediately to JLR’s MP&L team.
Suppliers must define the minimum and maximum levels of empty packaging required to support their production
and escalate to JLR any potential shortages as soon as possible.
A supplier must ensure that accurate packaging counts are performed regularly (entire loop at least annually and
at any time upon JLR’s request), and results are submitted to JLR.
Suppliers must have all contractual logistics agreements in place with their sub-suppliers no later than 12 weeks
before the HTFB at JLR for the vehicle the parts are being supplied to build.
3 . 1 . MAN UFAC T UR ING & LOGISTICS SYSTEMS
MANUFACTURING INFORMATION SYSTEMS
Suppliers must have a fully integrated manufacturing information system to create, communicate and manage
production plans such as a Material Requirement Planning System (“MRP”) or Production Planning System (“PPS”)
as well as all other related logistics and manufacturing processes.
Manufacturing plans must be automatically created and maintained using JLR schedule information; both forecast
and firm demand must be considered.
This plan must include error prevention (poka-yoke) to identify and avoid errors, including but not limited to:
- Part number
- Purchase order
- Cumulative quantity disagreement
- Incorrect customer setup
Supplier Parts production must be tracked, live, through the manufacturing information system.
LOGISTICS INFORMATION SYSTEMS
Logistics systems ensure that stock levels, stock movements and stock accuracy are managed and maintained
throughout the supply chain.
A Warehouse Management System (“WMS”) must be in place to provide full traceability for all parts and sub-
assemblies, including inbound and internal transactions. It must have the ability to:
- Both instruct inventory movements and identify all parts/batches’ location at any point in the supply chain.
- Ensure the supplier can control their inventory (e.g., Min stock holdings, stock locations for physical counts,
and escalation processes) to ensure that any issues are resolved.
A similar WMS must be in place throughout all supply chain tiers to ensure supply, appropriate risk management,
and escalation to the Tier 1, JLR supplier.
Once data is received via EDI from JLR, Suppliers must use logistics information systems to interpret and
communicate forecast automatically and firm demand to their internal operations and suppliers concurrently and
send ASN’s to JLR electronically.
Suppliers’ logistics information system must integrate information electronically from JLR (through EDI) into
the supplier’s internal systems, including supplier’s MRP, PPS and dispatch of finished goods with NO manual
intervention.
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Suppliers must ensure that their manufacturing and logistics system data is maintained and that they have a
process for providing control of the correct part engineering levels, Bill of Material (BOM) structures, and Plan for
Every Part (PFEP) information.
Logistics systems and data must be routinely backed up to ensure continuity of supply in the event of failure.
These back up processes must be fully documented and regularly trialled to ensure they are functional and
appropriately setup.
The suppliers’ processes will ensure that all material records are maintained accurately. Discrepancies must be
notified immediately to JLR and must be thoroughly investigated and corrected promptly.
The following parameters must form part of the logistics information systems for inventory management. Where
possible, they must be embedded within the WMS; these are the minimum requirements set out by JLR:
- FIFO Adherence
- Live Inventory Management, Including child parts, sub-assemblies and finished goods
- Buffer stock tracking & management, e.g. Radio-Frequency Identification (RFID)
- Defined minimum & maximum Stocks & Buffer Stocks actively managed
- Engineering change control management
- Product Shelf-Life considerations
- Clear Visual controls & aids
- Automated Inbound & Outbound stock management
3 . 2 . PL AN FO R E V E RY PART (PF EP)
The Plan for Every Part (PfEP) is a planning document that includes specific data on every part number coming
into the supplier, internal work in progress (WIP) and, where applicable, every finished good going to customers.
It contains all information necessary to make informed decisions about transportation, packaging, inventory
management, space planning and material handling.
At the pre-sourcing stage and throughout the industrialization phase of a programme (post sourcing and pre-Job
1), suppliers must provide a PfEP concerning all commodities they are supplying to JLR. The PfEP must be based
on the latest available data and logical assumptions and be updated throughout the product’s lifecycle.
The PfEP must include (as a minimum) the following data:
- Part Number/ Description / Type (e.g. bought out type, work in progress, finished good)
- Item specifications (i.e. dimensions, weights)
- Supplier/ Customer name and locations
- Identification of JLR Direct Sourced Suppliers
- Packaging unit type (e.g. box) / dimensions / weight
- Handling unit type (e.g. pallet) / dimensions / weight
- Number of parts per packaging unit/handling unit
- Number of packaging units per handling unit (if applicable)
- Handling unit stackability
- Storage solution
- Linefeed strategy BOP/WIP only
- Shipment size (considering minimum order quantity)
- Transport equipment
- Transport lead time
- Delivery frequency
- Demand information including taking rates (detailing annual/ weekly/ daily/ hourly demand)
- Stockholding policy (Min-Max levels considering safety & Operational stockholding)
- Identification of critical parts (E.g. Hazardous, pilferable or perishable parts)
The PfEP must include space calculations that are consistent with the following:
- The Site/ Facility layout

- Current vs Future space requirements and utilization
- Inbound / Outbound dock calculations
- Supplier logistics map
- Lead Time analysis (where applicable)
- The VSM
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3 . 3 . L AYO UTS
Suppliers must demonstrate optimized and safe layouts for their facilities, manufacturing and logistics operations.
The items listed below for each area must be adequately demonstrated as a minimum:
FACILITY LAYOUTS
- H&S risk assessments

- A complete site layout (schematic / CAD)
- Clear and defined walkways
- MHE storage locations, including repair space and charging areas
- Yard capacity
- Utility distribution network including access restrictions and safeguarding requirements
- Current utility usage and input/capacity limits
- Adequate workplace amenities, e.g. parking, toilets, seating/canteen facilities, change rooms etc
MANUFACTURING LAYOUTS

- CAD drawing of the manufacturing cell layout
- Line layout design
- Logic and strategy of the line positioning/configuration, e.g. functional or value stream strategy
- Rework points/loops (offline and inline)
- Line / cell flexibility
- The name or number of all machinery, e.g. asset number
- Insert and exit points for parts that may require manual intervention, e.g. rework
- The calculation and optimization of space for machinery and workstations
- The optimal distance between workstations
- Workstation / zone definition including access rights
- Workstation segregation requirements, e.g. contamination risk, signal interference
- Consideration of ergonomics and adequate workspace
- Inline part identification process (Part Labelling/stamping)
LOGISTICS LAYOUTS

- Overall material flow within the site
- The calculation and optimization of space for logistics areas, including warehouse storage locations
(subcomponents or Child Parts), docks, vehicle unloading areas, lineside space and buffer storage
- Agreed space calculations, aligned to sourcing location and delivery frequency
- Layout flexibility, e.g. are storage locations fixed or dynamic
- Where and how inventory is stored, including storage strategies, e.g. ASRS
- Amount of current and future part variants must be considered in warehouse layout and line feeding strategy
- That risk factors associated with demand fluctuations must be considered as part of the layout design e.g.
overspill areas
- What special storage requirements have been considered and implemented, e.g. prototype parts, quarantine
areas
- There must be an empty pallet space calculation and storage space allocated based on the calculation
- Inline part identification process (Container Labelling)
Suppliers may be asked to initially demonstrate this during the sourcing process and then through the
industrialization process leading up to Job 1 of the model launch.
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3 . 4 . MAT E R IAL FLOW
The supplier must ensure that processes are in place to facilitate the accurate identification, live tracking and
recording of inventory and material records throughout the entire material flow process from material receipt, put
away, production and picking through to shipment to JLR as finished goods. Procedures must include scanning
systems to be utilized at key material flow points (e.g. receipt, production and dispatch).
All suppliers must demonstrate, as a minimum:
- Agreed optimum stockholding strategy aligned to sourcing location and delivery frequency
- Line feed & material replenishment strategies and consideration of pick face layout & line side storage design
- Options for technologies proposed to optimize line feeding & material replenishment processes, e.g. auto call
- Transportation methods for material replenishment
- Defined material routes
- Non-standard process flows (aftermarket, SVO, KD etc.) need to be considered during layout definition and,
where possible, decoupled from core production
- Inventory management strategies, e.g. FIFO
- All buffer points and levels, including WIP
- Material receiving and inbound transport planning strategy including dock plan calculations
- Processes for identification of material shortages in site
- Material flows from goods into dispatch, including risk identification
- A robust waste removal strategy including site access details/ restrictions and waste stream segregation
- Defined processes for managing the same part numbers being supplied to multiple JLR sites
Suppliers may be asked to initially demonstrate this during the sourcing process and then through the
industrialization process leading up to Job 1 of the model launch.
3 . 5 . H EALT H & SAFE T Y
An appropriate and effective organization is essential for adherence to the MP&L Supplier Operating Standards.
An organization must be supported by a robust health and safety environment and a culture of continuous
improvement.
Suppliers must take a proactive approach to health and safety. JLR requires all suppliers to:
- Have a policy statement detailing how they will maintain a healthy and safe work environment whilst, through
continuous improvement, strive for zero accidents.
- Carry out and act upon appropriate risk assessments when establishing processes and operations. Any
required changes must always be made to ensure a safe environment and safe working practises.
- Ensure each facility has proactive 5S management and control.
- Provide staff training and awareness of potential harm
- Have appropriate signage to indicate risk zones
- Issue and ensure compliance with PPE policy
- Where applicable, replace hazardous materials with less harmful and sustainable alternatives
- Comply with all applicable health and safety laws and regulations at all times
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3 . 6 . PEO PLE AN D O RG AN IZATION
Suppliers must have a clear organization chart showing each functional area, including roles and responsibilities.
The organization structure must clearly define leads for JLR’s business areas (e.g., series production by vehicle line
or site, pre-build support, logistics support). The organization must be structured in a manner that will facilitate
quick and customer-focused decision making.
Suppliers must maintain resource plans that are aligned to current business and future growth. These must
include a direct recruitment and retention strategy aligned to the scope of business and critical milestones.
The operational resource must be planned based on functional requirements and JLR demand using a logical
calculation method, e.g., PFEP.
The appropriate skill for the suppliers’ processes and technology must be onboarded and in place promptly. The
supplier should maintain a clear Logistics Training Matrix showing at minimum; the workforce, associated skills,
minimum skill requirement and completed training should be up to date and reviewed regularly.
Suppliers must also have a robust training plan to support successful launches. Required resources must be
displayed in the appropriate work area, including headcount and skill requirement, planned versus actual.
The organisation’s working arrangements must support all current operational needs, including standard and
special activities, e.g., overtime, off-site rework activity, etc. Any risk of disruption to business performance due to
recruitment, turnover or absence must be identified, and the risk mitigated. JLR R&FU and the delivery buyer must
be notified of the concern immediately upon identification if it could impact JLR in any way.
Suppliers must have a dedicated team to prepare and support the launch of complex technologies or manage
significant projects, e.g. vehicle changes and new facility introductions.
16
4.0 PAC K AG I N G , L A B E LLING & D E LIVE RY
4.1 PACKAGING 18
4.1.1. GENERAL PACKAGING INFORM ATION 19
4.1.2. EU1121/ INT1121 FORMS AND PODS 20
4.1.3. APPROVED PACKAGING CONFORMANCE PROCESS 21
4.1.4. CONTINUOUS PACKAGING IMPROVEMENTS 21
4.1.5. CONTAINER USER SAFETY 21
4.1.6. CHEP PACKAGING 21
4.1.7. STABILIZING KLT SHIPMENTS 23
4.1.8. GEFCO PACKAGING 24
4.1.9. INTERNAL DUNNAGE FOR ALL CONTAINERS 25
4.1.10. CONTAINER CLEANING 25
4.1.11. CONTAINER STORAGE 25
4.1.12. JLR OWNED DAMAGED PACKAGING 25
4.1.13. DAMAGED LEASED PACKAGING 26
4.1.14. SUPPLIER OWNED PACKAGING 26
4.1.15. EMERGENCY PACKAGING/ SPECIAL PACKAGING 26
4.1.16. CHEP & GEFCO INVOICE CHECKING 27
4.2. L ABELLING 27
4.2.1. CONTAINER L ABELS 27
4.2.2. ADDITIONAL L ABELS 30
4.2.3. HANDLING UNIT/ MASTER L ABELS 30
4.2.4. SSCC STANDARDS FOR L ABELLING 32
4.2.5. SERIAL SHIPPING CONTAINER CODE (SSCC) DEFINITION 32
4.2.6. AUTOMATED STORAGE AND RETRIEVAL SYSTEM (ASRS) 33
4.2.7. INTERNALLY SEQUENCED PARTS 33
4.3. DELIVERY 34
4.3.1. LLP REQUIREMENTS 35
4.3.2. INSUFFICIENT CAPACITY ON TRAILER 35
4.3.3. CURRENT LLP VENDOR MANAGEMENT CONTACTS 35
4.3.4. SUPPLYING UNDER ALERT 36
4.3.5. EXAMPLE SCENARIO FOR PARTS UNDER ALERT 36
4.3.6. ROW SUPPLY CHAINS 37
4.3.7. DSV’S WEB PORTAL 37
4.3.8. SUPPLIER PAPERWORK 38
4.3.9. JLR CUSTOMS CLEARANCE GUIDANCE 38
17
4.0 PAC K AG I N G , L A B E L L I NG & D E LIVE RY

The following section provides guidance on the Packaging & Labelling standard required by JLR as well as critical
guidance on delivery to JLR.
JLR has produced the Packaging & Labelling Visual Guide V1 (see Appendix 9.18), as a visual aid to demonstrate
the correct standard and presentation of all container types based on the guidance provided within Section 4 of
this document.
4 . 1 . PACK AG IN G
This section explains the current packaging processes, responsibilities and expectations between JLR tier 1
suppliers, packaging leasing suppliers such as CHEP or GEFCO and JLR.
At JLR, the Current Packaging Team covers any issues that arise from JLR owned packaging and leased Packaging.
The Current Packaging Team also takes ownership after launching the model from Job #1 and will manage the
packaging for the vehicle model’s life. JLR sites running on the SAP software platform have a container analyst
who can be contacted for more information on parts applicable to that site.
The JLR Logistics Programme Management packaging strategy is defined as the mandatory use of returnable
packaging throughout the UK and European supply base. No external expendable packaging will be accepted as
production-intent packaging from the UK or EU supply base to a JLR Manufacturing site* (unless by exceptional
circumstances and with written agreement from a JLR packaging analyst).
The rest of the world (ROW) suppliers to JLR must supply parts into a warehouse (appointed by the supplier &
often bonded if required by Incoterms 2010) that is suitably located near the JLR Manufacturing site at which
the parts will be required. Suppliers must comply with JLR’s customs compliance requirements via published
Web-Guides on COVISINT. Parts exiting the warehouse must be delivered into JLR sites in JLR standard leased
returnable packaging to facilitate handling and minimize waste. Expendable packaging should be optimized for
shipment from the Supplier to the Supplier’s warehouse and re-use of the part protection dunnage by being
designed to fit in JLR standard leased returnable packaging (to minimize piece cost).
The supplier must submit a EU1121/INT1121 via PODS for approval from JLR for all parts supplied, with all
packaging data completed before the TT vehicle build phase at JLR. This solution must be the Best Value for
Money the supplier can acquire. Packaging must be designed in accordance and with consideration of the
relevant sections of the Ergonomics: M&PL Guidelines. This includes pallets, standard packaging and integration
with lineside racking at JLR. Information on EU1121/ INT1121 forms must mirror that submitted on the MP&L
Checklist as well as the QAF.
Please see below for the relevant form required based on Supplier Location:
Supplier Loc ation Form Required
UK EU1121
Europe EU1121
ROW INT1121
Once agreed and accepted, the supplier must pack agreed containers as per instructions included on the latest
level of EU1121/INT1121 from the TT vehicle build phase at JLR and onwards. The EU1121/ INT1121 will exist
for the lifetime of the part, and any changes must be pre-agreed in writing with the relevant Packaging contact
within JLR.
Suppliers are responsible for ensuring that packaging is in line with the approved EU1121/INT1121, safe,
functional and fit for purpose. Packaging must comply with all relevant laws and regulations before loading parts
into the packaging and before dispatch to JLR.
Please refer to the JLR Packaging guidelines (see Appendix 9.13) issued by JLR.
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Suppliers must ensure that all parts are safely packaged in line with the agreed EU1121 specification to
ensure that all parts are delivered without damage or defect to JLR’s manufacturing point of fit. The supplier’s
responsibility is to ensure that it has specified and tested the packaging used for the parts’ transportation to
ensure it is fit for purpose. The supplier in the EU1121 form must detail all packaging. The JLR team will agree
for container size, parts per container and weight only (but the Supplier, not JLR) will continue to ensure the
packaging is fit for purpose). Without prejudice to any other rights or remedies available to JLR according to the
JLR Production Purchasing Global Terms and Conditions, the supplier will be responsible for any costs, losses
or expenses incurred by JLR as a result of parts arriving at the JLR manufacturing point of fit in a defective or
damaged condition.
4.1.1. G E NE R AL PAC K AGING INF ORMATION
The majority of all JLR parts are sourced in standard packaging, with designated special containers rarely used.
ROW parts are sourced in expendable packaging. All suppliers who are sourced to use returnable containers must
agree to the JLR leased returnable packaging terms.
The following are considered as Returnable Packaging:
- Body in White (“BiW”) Standard large containers are owned by JLR and consist of pallets for steel & Aluminium
part
- JLR leased standard box pallets
- Large containers managed by GEFCO
- Small containers managed by CHEP
Suppliers must ensure the below rules are followed/considered:
- No special or bespoke packaging may be used for UK or EU suppliers (unless by exceptional circumstances
and agreed with JLR Packaging & Material Flow Teams)
- No returnable vacuum-formed trays will be accepted (unless by exceptional circumstances and agreed with
JLR Packaging)
- JLR only provides returnable packaging for Tier 1 suppliers for use in the supply of parts to JLR as part of JLR’s
supply loop
- Production Intent packaging must not be used for storage at a Suppliers Facility (Safety Stock held at the
Supplier Facility is the only reason containers should be stored)
- The storage of Packaging at a Suppliers Facility is not part of any JLR Safety Stock requirement
- JLR will not provide packaging to Tier N suppliers for directed sourced suppliers (DSS)
- ROW sourced parts must be packaged in returnable supplier-funded or expendable packaging
Returnable supplier-funded or expendable packaging may be accepted in the following cases, but only once such
use has been agreed by JLR LPM & the JLR sourcing buyer involved. Further guidance is given to suppliers at the
point of sourcing:
- ROW (non-UK or EU) sourced parts delivered directly into JLR manufacturing locations*.
- Parts shipped from non-local suppliers to JLR ROW (non-UK or EU) manufacturing sites.
Cardboard cannot be used to ship any material to JLR’s Engine Manufacturing Centre (EMC) or Battery Assembly
Centre (BAC); this includes any internal dunnage, except in exceptional circumstances JLR Packaging must
approve.
ALL containers shipped to JLR must adhere to the basic standards listed below:
- Containers must be clean and free from damage

- Individual containers must not be banded
- Shrinkwrap must not be used unless specifically agreed with JLR and must also be approved on a supplier’s
EU1121/INT1121
- Containers must be interlocked when using KLTs and stacked safely and in line with the container design
where applicable, ensuring that heavier boxes are not stacked above lighter containers.
- Each layer on a pallet must contain the same container type.
- All deliveries for the same deck and JLR site must be consolidated into as few pallets as possible
- Part numbers on a layer may be mixed, NOT container types (EMC does not accept mixed part number
pallets)
- Parts must not be mixed within the same container (including parts manufactured to a different issue level).
- Where possible, send complete layers of containers
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- Only the top layer of KLTs can be incomplete, and this must have no fewer than four containers, which must
be placed at each corner of the layer for stability.
- Material for different deck codes cannot be mixed on the same pallet
- Containers for different decks must be segregated when being loaded to trailers with the logistics provider’s
support
- Empty boxes must not be shipped if you do not have approval from the JLR Packaging team to do so.
- Multiple pallets must not be banded together.
4.1.2. E U1121/ INT 1121 F ORMS A ND PODS

The supplier must provide a EU1121/INT1121 (See Appendix 9.1) for all parts supplied to JLR with all packaging
data completed, highlighting the type of packaging used for a part. The form must mirror that submitted on the
MP&L Sourcing Checklist (See Appendix 9.2).
For parts shipped from non-UK or non-EU suppliers to a JLR site, an INT1121 must be supplied (these are for
unique packaging used to send parts to international JLR manufacturing sites (e.g. Brazil/ China).
For parts supplied to EMC or BAC, a unique EU1121 is required, which can be requested from the relevant plant
packaging contacts (see Appendix 9.4).
For the following JLR vehicle manufacturing sites: Solihull, Castle Bromwich, Halewood and Nitra, EU1121s must
be submitted electronically to JLR’s PODS software application before the TT vehicle build phase. Suppliers can
access PODS through the JLR Supplier Portal hosted by Covisint, where they can view, complete and submit a
EU1121/INT1121. JLR will only accept EU1121/INT1121 packaging information submitted electronically through
PODS for these sites.
Suppliers must periodically review current packaging specifications in line with EU1121s to ensure that the
packaging remains compliant with the JLR MP&L Supplier Operating Standards. It is a Supplier’s responsibility
to submit change requests via PODS if the current specification no longer complies with the JLR MP&L Supplier
Operating Standards.
If suppliers do not have access to Covisint or PODS, more information on obtaining access can be found within
this document. Suppliers can also find a user manual to PODS, training videos and further information via Covisint
(https://jlr.portal.covisint.com/web/portal/home):
For issues with access to PODS, contact JLR’s IT help desk: ithelp1@jaguarlandrover.com,
For technical issues with PODS and Covisint, contact the Covisint team: jlrcovis@jaguarlandrover.com
For JLR sites not yet on PODS (i.e. EMC/BAC and those sites not highlighted above), suppliers must submit
EU1121/INT1121 to the applicable JLR packaging engineer before TT build.
Once agreed and accepted, the supplier must pack agreed containers as per instructions included on the latest
level of EU1121/INT1121 form from build TT onwards. The EU1121/ INT1121 will exist for the lifetime of the
model.
Any changes to a form must be agreed upon with the relevant Packaging contact within JLR. Suppliers are
responsible for ensuring that packaging is in line with the approved EU1121/INT1121, safe, functional and fit for
purpose before loading parts into the packaging and before dispatch to JLR.
All packaging changes require approval from the correct JLR packaging site contact. The JLR packaging site
contact (see Appendix 9.4) must be informed of the packaging change and will review the new EU1121/INT1121
submitted to them/ PODS to ensure that there will be no issues. Following this, the site will send the approval to
change or request trial shipments. Shipping trials are carried out to evaluate the new packaging’s feasibility to
ensure product quality and check overall suitability for supply to JLR. If required by JLR, the Supplier shall visit the
site during a shipping trial to validate the parts or packaging. This process is generally used for special or unique
packaging or standard containers with special internal dunnage.
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4.1.3. APPROV E D PAC K AGING CONF ORMA NCE PROCESS
The supplier must agree to all packaging specifications by signing the MP&L Sourcing Checklist regarding the
sourced parts’ appropriate packaging. The applicable EU1121/INT1121 must then reflect these packaging
specifications.
The Supplier must continue to supply the approved container and the correct pallet factor according to the
relevant shipping guidelines for every delivery to JLR.
Non-conformance to the approved packaging may result in one or more of the following actions by JLR:
- Enactment of the Supplier Non-Conformance Process

- Discrepancies being raised via Purchasing involvement
- Discrepancies leading to ‘SPEEDY’ point deduction
- Unplanned Decant Operations due to the supplier’s shipping to JLR using incorrect packaging will be captured
using the JLR Supplier Non-Conformance Process. The supplier shall be responsible for JLR’s resulting costs.
4.1.4. CO N T IN UO US PACK AGING IMPROVEMENTS
JLR may request alterations or changes to the approved packaging. Suppliers are required to respond within
two working weeks to these requests, and before shipment, a supplier will need to re-submit a completed
EU1121/INT1121 packaging form for approval regarding the amended packaging.
It is the Supplier’s responsibility to regularly review the approved packaging against the latest assumptions and
inform JLR of any discrepancies, issues or proposed changes.
4.1.5. CO N TAIN E R US ER SA F ET Y
Safety is a key consideration when developing and utilizing packaging. No risk must be presented to JLR
personnel, the Supplier, or any logistics contractor. All containers must be within the JLR weight limits (please see
relevant container specifications for more details) and need to be stackable with no loose Dunnage or packaging
causing restrictions. Any container which has become unsafe must be identified and quarantined; the Supplier
must then follow the process for damaged containers (see Appendix 9.5)
4.1.6. C H E P PACK AG ING
JLR has nominated CHEP as a strategic partner within the supply chain to provide a Leased Container
Management Service for reusable containers. The supplier’s responsibility is to set up, manage, and maintain
control of a leased packaging account with CHEP to assure a continuous supply of the correct packaging to JLR.
CHEP automotive pallets must be used when transporting parts in CHEP KLTs for delivery into JLR; these pallets
must be:
- Free from damage

- No runner down the short side of the CHEP Pallet
- Correct Pallet size for the container used:
CHEP Pallet Size (mm)

Site 1000 x 1200 x 144 1000 x 600 x 144
KLT 4315 X
KLT 4329 X
KLT 6315 X
KLT 6429 X
KLT 3215 X
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- Containers must be interlocked (Brick built)

- Pallets and containers must be free from shrinkwrap
- Each layer on a pallet must contain the same container type.
- Parts on a layer may be mixed if the container type on each layer are the same (Not allowed at EMC)
- Parts must not be mixed within the same container (including parts manufactured to a different issue level).
- Suppliers must build pallets up layer by layer, ensuring only complete layers of containers.
- Only the final layer of a pallet (the ‘top’ layer) can be incomplete, with no fewer than four containers. These
must be placed at the corners of the top pallet layer
- If four KLTs need to be shipped, send them using a CHEP lid and pallet and placing the four containers in each
corner of the pallet
- When banding a unit load, please ensure to complete a whole cube. A unit load must be bound to a pallet with
two transverse non-metallic banding straps. This banding must be placed across the short side of the cube,
and shrink wrap must not be used.
- All pallets, lids and containers must be fit for purpose, clean and not damaged (within leased packaging
agreement)
- If the packaging is received at the supplier, not in line with the agreed lease contract, please follow the
packaging manufacturer’s return process.
- No container may exceed the weight tolerance as stated in the applicable EU1121/INT1121
- JLR has a maximum weight policy for CHEP containers. The maximum weight for manual handling is 12kg. All
suppliers must adhere to this weight limit. The weight limit includes the box, all parts and any dunnage.
- Any internal packaging used must be securely taped down.
- When cardboard is required as a box lid, a supplier must ensure a tight-fitting card is used. Nothing must
be protruding above the container’s inner rim, including parts, internal packaging and loose tape or labels.
Clearance of the top layer of parts is vital to avoid damage to parts from the pallet above and during
processing at JLR
- KLT’s must be shipped in line with the maximum allowed containers, pallet & lids sizes, as supplied by CHEP
and defined below:
Where JLR schedule requirements allow, suppliers must build up complete CHEP pallets in line with the
guidance in the above table, avoiding multiple, single layer pallets to the same shipping location and deck.
- A container label must always be visible when the material is shipped to JLR, for example below:
22
- Every container must be labelled with a single Odette standard label and placed in the container holder,
ensuring that the label is flat against the container and aligned straight.
- Labels must be adhered to the container at three points with self-adhesive dots (upper two corners and
middle-lower) and not placed inside a plastic pouch.
- A Single Master Label is required for each pallet
- If an alert label is required, the correct process must be followed (see Appendix 9.8)
- It is a suppliers’ responsibility to ensure that containers are labelled with only the standard Odette label;
supplier labels (and any other labels not specified in this document) must be removed before shipment.
- Suppliers may stamp the Odette label or apply a sticker in quiet spaces to support any internal processes or
support JLR Requests to identify specific material, but these markers must not obstruct any of the barcodes
or information on the label
- Any container with a damaged or missing holder must be rejected to CHEP or GEFCO in the first instance. If
the container must be used to ship material to JLR, the single standard Odette label must be secured at 4
points (one in each corner) with self-adhesive dots. The label must be aligned straight and be flat against the
container.
- CHEP KLT packaging is not to be used for any prototype part shipments before TT build to these specific
Jaguar Land Rover locations: Oxford Road, Browns Lane, Gaydon or Whitley or for special vehicle shipments to
DB Schenker Ltd, Tamworth.
- For shipments of less than 4 CHEP KLT’s the guidance in section 4.1.7 must be followed
Failure to adhere to the standards as set out in this document will result in SPEEDY point deductions by JLR and
the deployment of the Supplier Non-Conformance Process
4.1.7. STAB ILIZ ING K LT SHIPMENTS
If fewer than 4 KLTs are to be shipped, the following rules must be adhered to:
- Do NOT send loose boxes - each KLT must be banded both width-ways and length-ways to secure it to the
CHEP pallet
- Do NOT use a CHEP lid
- Where two or three KLTs are being sent, these must NOT be stacked but laid next to each other with long
edges flush on the pallet, with one band securing all KLTs width-ways and individual bands securing each KLT
length-ways
- The KLT(s) must be centralized on the pallet, not at the corner(s)
- Shrinkwrap must NOT be used
- Each container must have a tight fitting cardboard lid, which sits below the internal rim of each KLT
- If plastic packaging has been used, this must be securely taped down, with nothing protruding above the
internal rim of each KLT being shipped
- Examples of the shipment of one, two and three KLTs are shown below:
23
Empty KLTs can stabilize the layout of a cube and allow a lid to be fitted. However, empty KLTs are allowed only
with prior written agreement from the Leased Current Packaging team. They can be contacted using the generic
email address: contque1@jaguarlandrover.com. Please ensure the subject of your correspondence reads “REQUEST
FOR EMPTY KLT AUTHORIZATION”.
Once authorisation to ship empty KLT’s been given by JLR to a Tier 1 Supplier, the supplier must use the least
amount of empty boxes to complete a layer, as per example below:
- 3 Containers with parts

- 1 empty box used a CHEP lid and bands must be used once the empty box/boxes have been added to stabilise
the pallet
- Empty box must be labelled “EMPTY BOX” and secured at 3 points with self-adhesive dots
4.1.8. G E FCO PAC K AG ING
JLR has nominated GEFCO as a strategic partner within the supply chain to provide a Leased Container
Management Service for large reusable containers. The suppliers’ responsibility is to set up, manage, and maintain
control of a leased packaging account with GEFCO to ensure a continuous supply of the correct packaging to JLR.
GEFCO supply two boxes for JLR Suppliers, both are 120x100cm in width and length; the only difference between
the containers is the height - one is 59.5cm (K595), and the other is 97.5cm (MO975).
Across all JLR sites, there is a maximum weight policy for GEFCO rented containers. The maximum allowed weight
for the K595 is 450kg, and the MO975 container has a maximum allowed weight of 500kg. All Suppliers must
adhere to these weight limits. The weight limit includes the weight of the container and the weight of all parts and
dunnage.
Any dunnage used in a GEFCO container must be expendable. JLR does not guarantee that the same containers
will be consistently returned to a supplier due to a container pooling system being employed. If a supplier uses the
MO975, then a dust cover is supplied with every container from GEFCO, which must be in place on all containers
being shipped to JLR but note that a dust cover is not provided for and must not be used with K595s.
As with CHEP containers, suppliers must ensure that GEFCO containers are not overfilled, and nothing protrudes
above the internal container rim (i.e. parts, internal packaging or tape). Clearance of the top layer of parts is vital
to avoid any damage due to stacking.
Both K595 & MO975 containers must have a standard A5 size Odette label that must comply with the labelling
standard outlined in this document, slotted into the primary label holder on the shorter side of the container, using
160gsm paper, ensuring the label is flush against the container.
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4.1.9. INT E R NAL DUN NAGE F OR A L L CONTA INERS
All internal dunnage is the supplier’s responsibility to design and source and forms part of the logistics costs
submitted by the supplier within the QAF. Therefore the supplier must ensure that the Best Value for Money is
achieved during this process. A supplier must submit its proposal to the JLR sites once completed trials to ensure
the packaging is adequate. If internal dunnage is deemed necessary, then it must be entirely and easily recyclable.
Suppliers must ensure that internal dunnage design satisfies all component design care points for quality, safety,
and function to ensure adequate parts.
When cardboard is required as a box lid, a supplier must ensure a tight-fitting card is used. Nothing must be
protruding above the container’s inner rim, including parts, internal packaging and loose tape or labels. Clearance
of the top layer of parts is vital to avoid damage to parts from the pallet above and during processing at JLR.
Several key points must be adhered to when a Supplier is considering the design of its internal dunnage:
- The part quality must be maintained using the minimum amount of internal packaging possible.
- The parts must not tangle during transport.
- All internal dunnage must be expendable and fully recyclable according to JLR site standards.
- To maximize the number of parts in each container, suppliers must ensure that each container is full, subject
to weight limits and required part protection.
- The expendable dunnage must be easily removable without using tools.
- The dunnage must be included in calculating and reporting weight tolerance and included on all EU1121/
INT1121 forms.
- The use of plastic bags must be limited and only used if proven to be essential to part quality.
- No cardboard dunnage is accepted at EMC or BAC.
4.1.10. CO N TAIN E R C LEA NING
The Supplier is responsible for all special containers’ cleanliness; this ensures there is no damage to parts or
contamination of the workplace. Achieving this will require the cleaning of both the internal and external surfaces
of the container.
For leased packaging, Suppliers must receive all containers in good, clean working order as part of the packaging
contract. If containers are received dirty, then the supplier must immediately notify CHEP or GEFCO, as
appropriate.
Suppliers must clearly state in the MP&L Checklist that they will follow the cleaning procedure and be responsible
for keeping the containers in good condition. Please refer to the generic packaging maintenance (see Appendix
9.10) and the contract you have with CHEP or GEFCO regarding any leased or owned packaging.
4.1.11. CO N TAIN E R STORAGE
All empty containers and packaging must be stored securely at the Supplier’s premises (undercover whenever
possible) in an environment that is fit for purpose to assure parts quality standards are maintained. If it is evident
that part damage/contamination has been caused by misuse of containers by a Supplier, the suppliers shall bear
the cost of repair or replacement as appropriate. Suppliers are responsible for the losses, costs and expenses
associated with the loss of any returnable containers in their possession or under their control, regardless of how
such loss occurred.
4.1.12. JLR OWN E D DAMAGED PACK AGING
It is the supplier’s responsibility to ensure there are enough pallets and containers in the packaging loop. Suppliers
must keep a record of pallets in repair, scrapped, returned and replaced.
If a container is damaged in such a way that the part will not fit in the container or the container will not function,
please follow the Damaged Pallet Process below:
- For JLR owned containers, the container needs to have a damaged pallet label attached to it and sent back
into JLR for repair.
- The applicable JLR site packaging team must be contacted so that collection of JLR owned damaged
packaging can be arranged.
- Escalate with the JLR contacts to ensure timely turnaround of pallets in repair (see Appendix 9.4)
25
To obtain damage repair tags and return support for JLR owned pallets, please use the Pallet Repair contacts.
Please make sure you do not hold onto damaged pallets; they must be returned to JLR as soon as they are
identified as damaged.
Do NOT ship parts into JLR using a damaged pallet or container.
4.1.13. D AM AG E D LE ASED PACK AGING
Any leased pallet or container – either GEFCO or CHEP owned – that is identified as damaged must be returned
to the relevant JLR leased packaging supplier. Both GEFCO and CHEP have designated processes for damaged
pallets and containers. A supplier will be informed of how to identify and label these pallets and containers by
the leased packaging supplier once in contract with GEFCO or CHEP. Do NOT ship parts into JLR using a damaged
leased pallet or container.
4.1.14. S UPPLIE R OWNED PACK AGING
All pallets and containers that are supplier owned and identified as damaged will be returned to the relevant tier
1 supplier for repair or replacement. The parts supplier is responsible for all maintenance and repairs for these
pallets and containers.
No parts must be shipped to JLR using damaged pallets or containers.
4.1.15. E M E RG E N CY PACK AGING/ SPECIA L PACK AGING

JLR expects all suppliers to ship parts in the approved standard container, as stated within the EU1121/INT1121.
However, expendable emergency packaging is sometimes unavoidable. In this case, the supplier must provide a
contingency packaging proposal to protect the parts supply. Any deviation from the correct and agreed packaging
specification must be advised and approved in advance by the Packaging Team or Supply Chain analyst at each
site affected.
The containers in use must be identified as emergency packaging, and the ASN updated using the correct JLR
Container Code for cardboard, which is “CTN”.
Emergency packaging must replicate the agreed container in the following respects:
- It must be the same size

- Hold the same pack density
- Be able to stack the same height during transport
- The label must follow the requirement for affixing a standard Odette label outlined in Section 6 of this
document, with the exception that the label may be self-adhesive if exclusively for use on cardboard
containers
If using emergency/ expendable packaging, suppliers must not (unless agreed and approved on the applicable
parts’ EU1121/INT1121):
- Use shrinkwrap
- Allow boxes to overhang the pallet dimensions
- Stack the boxes in uneven levels
- Use unrecyclable materials for the expendable containers
Expendable packaging is only used for emergency packaging if the agreed containers are unavailable.
26
4.1.16. C H E P & G E FCO INVOICE CHECKING
JLR monitor ASNs submitted by its suppliers using leased packaging. Supplier ASNs are run through a checking
tool, which reconciles every supplier transaction in the leased packaging systems against the JLR receiving
system.
The checking tool highlights discrepancies between the packaging which suppliers have declared for parts
shipped to JLR and what has been declared on the GEFCO Portal (Netbox3) & CHEP Portal (MyCHEP).
This tool has been developed to ensure JLR is billed correctly for the leased packaging supply costs.
GEFCO & CHEP charges both JLR and its suppliers daily hire charges and potential lost container charges for all
containers on its accounts. Also, JLR may pay issue fees and return fees for all containers.
High costs can be incurred for packaging that is not physically present in a supplier’s facility but is included in the
supplier’s account balance. Such costs can be generated by suppliers’ declaration errors to GEFCO & CHEP or JLR
when submitting an ASN, missed bookings in Netbox3 & MyCHEP and incorrect use of leased packaging such as
outbound deliveries to non-authorized locations.
Suppliers are responsible for monitoring their leased packaging accounts and the costs being accrued. Prompt
investigation of any reversals is key to reducing costs.
If further information and support with the processes related to disputes with leased packaging providers and JLR
are required, please contact the JLR Packaging Team.
4 . 2 . L A B E LLING
The Odette label is a mandatory requirement for all material shipped to and received by JLR.
JLR validates the Label data by scanning the barcoding to relate parts’ physical arrival to the Supplier’s digital ASN
message.
Suppliers must conform to the Odette label standards, providing the mandatory information outlined in this
document.
4.2.1. CO N TAIN E R L ABEL S
Suppliers must only place a single Odette standard label completely into the primary container holder for all
packaging types, flush against the container. This label must be secured with three self-adhesive dots when
shipping in KLT’s.
JLR has provided an example label template that can be utilized by a supplier (see Appendix 9.6)
If a container holder is damaged or missing, the container should be quarantined, repaired by the appropriate
party and a suitable container used for shipment. Still, suppose the container must be used to ensure continuity
of supply. In that case, suppliers must secure the single standard Odette label onto the container with four sticky
dots, one in each corner of the label, flush against the container whilst ensuring the label is visible & in a safe area.
The supplier must reconcile and verify the container label’s content against JLR’s EDI requirements at the last
possible point in the shipping process using automated scanning systems. These systems must ensure consistency
between container content, label content, supplier documentation produced and sent to JLR, and the electronic
ASN posted to JLR for the parts supplied.
The mandatory fields listed below must be complete and accurate.
All information must be printed, not handwritten, to ensure they are legible.
No contamination must be apparent on any barcodes.
- Part number barcode- must be prefixed with a ‘P’.

- Supplier/ Vendor code barcode- must be prefixed with a ‘V’.
- Container shipper quantity barcode- must be prefixed with a ‘Q’.
- A quiet space on the label is required for JLR requests
- Destination JLR site
- Destination JLR deck code
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- Gross Weight & Net Weight of Container

- Shipping date
- Supplier Manufacturing Batch Number
- Engineering Issue level (Forms part of the JLR Part Number)
- Serial Number which must be prefixed with an ‘S’ or Unique SSCC Code which must be prefixed with ‘00/S’
based on Destination JLR Site
Other information:
- Delivery note/ Advice note number

- Supplier address details
- Product description
The Part Number, Vendor, Quantity and SSCC or Serial Number barcode must be prefixed with the applicable letter
(‘P’, ‘V’, ‘Q’ or ‘00’ or ‘S’). No other barcode on the label can be prefixed with these letters, and the use of the prefix
must be isolated to the JLR part number barcode, vendor barcode, quantity barcode and SSCC or Serial Number
barcode only.
The quantity barcode must show the whole number only, without any decimals following this whole number.
Any changes or additions to the Odette standard label used on containers to ship parts to JLR must be
communicated to, agreed upon, and signed off by a JLR Supplier Development Team member.
All container labels on parts shipped to JLR must adhere to the standard listed below regardless of container type:
- Container labels must not be damaged or obscured.

- The label holder can obstruct no Barcode on a label on any container
- All labels must be placed entirely within the label holder; partially inserted labels are not acceptable.
- Shrinkwrap must not be used to secure labels.
- Only a single standard Odette label is permitted on each container
- If there is no secondary label holder, the accepted additional label must be secured at 4 points (one self-
adhesive dot in each corner).
- Every container must be labelled, with the appropriately sized Odette label in line with the label holder’s size.
- Labels must be printed on a minimum of 160gsm white paper in a matt finish.
- Labels cannot be coloured
- JLR does not accept any self-adhesive labels; the only exception is self-adhesive labels on emergency
cardboard packaging or material coming directly from ROW Suppliers in expendable cardboard packaging.
- Labels cannot be kept in plastic pouches or stuck to containers.
- All labels must always advise the full container’s accurate gross & net weight.
- Barcodes must be a minimum of 15mm from the label edge, with 6mm of quiet space following the part
number, quantity, supplier and Serial/SSCC barcode
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- Barcodes must be a minimum of 7mm in height

- Barcodes must be free of contamination and visible (do not draw/stick anything over them).
- If extra information is requested by JLR and agreed, please enter this on the available quiet space without
infringing on any other specified requirements
- Dark black ink must be used, not greyscale
- The barcode type required by JLR for all barcodes is Type 128
The below table defines which JLR sites require the use of an SSCC Barcode & which JLR sites require the Serial
Number Barcode:

Site Operating System Serial Number Barcode SSCC Barcode
Solihull CMMS3 X
Halewood CMMS3 X
Castle Bromwich CMMS3 X
Nitra SAP X
SAP X
Centre (EMC)
Battery Assembly
SAP X
Centre (BAC)
SAP X
Centre (LOC)
Halewood – KD CMMS3 X
Syncreon Automotive
CMMS3 X
– KD
The below example breaks down requirements for 3 of the critical, mandatory barcodes required on all supplier
Labels:
JLR Part Number:

- Alphanumeric barcode with black bars on a white background and high print quality
- Print Contrast: Minimum 90%
- Number of digits: from xx to 25
- Minimum bar width 0.2mm up to 0.5
- Quiet Zone: min. 6mm
- Bar length: min. 7mm (this is the height of the barcode)
- Code must be visible and NOT covered by other materials such as transparency film, stamps, etc. - Number
range: PXXXXXXXX (P= prefix)
- Code length: max. 200mm
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Quantity Barcode:
- Numeric barcode with black bars on a white background and high print quality
- Number of digits: integral number, e.g. 8 (NOT: 8.0, 8.1, 008)
- Minimum bar width 0.2mm up to 0.5
- Quiet Zone: min. 6mm
range: QXXXX (Q= prefix)
Vendor Code:
- Alphanumeric barcode with black bars on a white background and high print quality
- Number of digits: integral number e.g. 8 (NOT: 8.0, 8.1, 008) - Minimum bar width 0.2mm up to 0.5 - Quiet
Zone: min. 7mm
range: VXXXXX (V= prefix)
4.2.2. ADD IT IO N AL L ABEL S
All containers should be shipped with a single Odette container label but there may occasionally be a requirement
for an additional label by JLR. Additional labels can only be used with prior autorisation from JLR.
The only additional labels accepted are Alert Labels, Quality Check, Escalation or Launch Label which must follow
the rules listed below:
- Accepted additional labels must be placed into the secondary label holders, flush against the container
- Accepted additional labels must be secured at 3 points with self-adhesive dots, as per the same standard of
the container label
- Accepted additional labels must be the same size as the Odette label applicable for the container supplied
- If there is no secondary label holder, the accepted additional label must be secured at 4 points (one self-
adhesive dot in each corner).
- Suppliers may stamp the Odette label or apply a sticker in quiet spaces to support any internal processes or
support JLR Requests to identify specific material, but these markers must not obstruct any of the barcodes
or information on the label
4.2.3. H AND LING UN IT/ MASTER L A BEL S

Handling unit labels (HU), also known as master labels, are mandatory for all material shipped to JLR.
A Handling Unit is a physical unit that consists of the packaging materials (load carrier/packaging material) and
the goods contained therein.
Handling units have unique, scan-able identification numbers to identify them and the parts and containers
contained, worldwide, within JLR’s SAP system.
Dimensions
Handling Unit labels must be printed on standard A5 white paper, a minimum of 160gsm (210mm x 148mm), and
landscape orientation.
Titles and Identifier Codes

In the upper left corner of each data area, the data area titles shall be printed. This information is to be printed in
English (UK). The font size to be used is Arial 6pt BOLD.
Data Identifiers shall be printed as a part of the Data area title, at the end of the title and in brackets, e.g. Serial
Number (S).
Characters:
Any readable character set can be used, but the recommendations are the following:
- Font: Arial
- Size: variable
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Mandatory information required for Handling Unit/Master Label:
- Part number – barcoded - must be prefixed with a ‘P’.

- Supplier/ Vendor code – barcoded - must be prefixed with a ‘V’.
- The total quantity of parts on the pallet - barcoded - must be prefixed with a ‘Q’.
- Destination JLR site
- Destination JLR deck code
- ASN number
- Supplier address
- Gross Weight & Net Weight of Pallet/complete unit
- Number of boxes
- Shipping date
- Supplier Manufacturing Batch Number
- Engineering Issue level (Forms part of the JLR Part Number)
- Serial Number which must be prefixed with an ‘S’ or Unique SSCC Code as appropriate - Barcoded
All JLR Sites accept a mixed part number pallet except for EMC, the Handling unit or master label for mixed part
number pallets must adhere to the below rules in addition to the rules laid out in this document related to the use
of these labels
- ‘Mixed’ must be entered in the part number field.

- The qty field must remain blank.
- The supplier’s ASN must communicate that it is sending a mixed pallet. Please refer to the EDI MIG guide for
detailed technical instructions to achieve a mixed pallet compliant ASN. For a copy of the MIG guidelines and
technical ASN questions, please contact edi@jaguarlandrover.com
EXAMPLE MIXED MASTER/HU LABEL
EXAMPLE MASTER/HU LABEL
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A Master Label must be secured based on the JLR Site being shipped to by the supplier.
At JLR SAP Sites, JLR require the Master Label to be attached to the KLT.
At JLR CMMS3 Sites, JLR requires the Master Label to either be secured to the CHEP Lid side or top:
4.2.4. S SCC STAN D AR DS F OR L A BEL L ING
Each container and each handling unit must be labelled with an Odette label, and each must be identified with a
unique identification number. Therefore, the use of a Serial Shipping Container Code (SSCC) is required.
SSCC guarantees unique worldwide identification of containers and parts contained therein; it is a mandatory
part of the label content for supply into JLR sites. For more information on SSCC, please visit http://www.gs1.org/
barcodes/technical/idkeys/sscc.
If JLR receives a container or master HU without a label holding an SSCC or any non-unique SSCC’s are received,
a process failure will be raised, and JLR’s inbound delivery operations will not have the ability to book the material.
The HU and SSCC numbering formats are critical to the operation and JLR’s inbound logistics process.
For palletized shipments (i.e. pallet of KLT’s), each master HU must have a label with a unique SSCC shown on the
master label. Each nested handling unit held within this HU must have a unique SSCC shown on the individual
container label.
There is no hierarchy for deliveries in stillages or cages in the same way as palletized deliveries (KLT, base, lid,
etc.). As there are no intermediary sub-packages, the material is contained directly in the stillage, and only one
container handling unit label and one SSCC is required.
4.2.5. S E R IAL S H IPPING CONTA INER CODE (SSCC) DEF INITIO N
The SSCC is an 18-digit code used to identify individual logistics units. The SSCC enables the logistics unit to be
uniquely identified within the supply chain and is linked to a pre-received electronic ASN to facilitate an efficient
Inbound and put-away process.
To generate SSCC’s for labels and ASN’s, suppliers must register with the company GS1 to gain a GS1 Company
prefix held within the SSCC structure and ensure each code’s uniqueness worldwide.
The SSCC is an 18-digit number that comprises of the following:
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- The Application Identifier (00) must be included in the SSCC but not in the ASN’s sent to JLR. The prefix ‘S’ or
‘M’ must not be used within the label’s barcode.
- Extension digit - is used to increase the capacity of the Serial Reference within the SSCC. It is assigned by the
supplier that constructs the SSCC. The Extension digit ranges from 0-9 and can allow different subsidiaries
within the suppliers’ organization to use the same GS1 company prefix
- GS1 Company Prefix - A globally unique number assigned to a GS1 member, suppliers will receive this upon
registering with GS1, and it remains the same for all SSCC’s generated by that supplier
- Serial Reference - The ‘serial’ part of the number assigned one-by-one by the supplier to create a globally
unique SSCC for every logistics unit labelled.
- Check Digit - A module 10 number calculated across the preceding digits to ensure data integrity.
Every SSCC generated must be unique, and every container and pallet label must have a different SSCC generated
by altering the serial reference within a suppliers’ facility.
It is critical that the accompanying ASN content is wholly aligned with container HU and master HU (if required)
label content for the shipment sent to JLR.
Unique SSCC’s are matched within JLR’s system, with the SSCC’s supplied on the ASN. Failure to advise all SSCC’s
in a shipment with the applicable ASN will cause a process failure.
For more information on ASN’s, please review the latest JLR Global EDI ASN document available on the supplier
portal (https://jlr.portal.covisint.com/web/portal/process-docs); for technical detail of ASN, please refer to your
Message Implementation Guide (MIG)
4.2.6. AUTO M AT E D STORAGE A ND RETRIEVA L SYSTEM (ASRS)
Due to the speed of the automated storage and retrieval system (ASRS) at JLR, it is paramount that labels are
securely fixed to each container. Containers are fed into the system individually, and failure to securely labels could
result in loss of label and identification of the container and parts.
When supply parts to an ASRS at JLR, Suppliers must ensure the following:
- Self-adhesive labels are not used

- Labels are secured with three self-adhesive dots - upper two corners and lower centre.
- Label size must apply to KLT size as per the below table:
The Supplier Non-Conformance process will be enacted where a supplier fails to meet the labelling and packaging
requirements for all material shipped to JLR.
4.2.7. INT E R NALLY S EQU ENCED PA RTS
Internally sequenced parts are used as a solution by JLR when the complexity and take rate of a sequenced
commodity is low. Internally sequenced parts will be ordered and delivered as standard non-sequence parts, and
therefore the requirements for delivery remain the same. An exception to this is that parts cannot be mixed on a
pallet, and only a single material must be shipped per pallet. Furthermore, any parts that are internally sequenced
at JLR or sequenced by a 3rd party LLP must have a part number ID label per part. The label must contain the
whole JLR part number and a scannable barcode showing this part number.
For information on whether a part is internally sequenced or 3rd party sequenced, suppliers must refer to their
33
MP&L Checklists submitted at sourcing or speak with their JLR buyer.
4 . 3 . D ELIV E RY
JLR MP&L will use a nominated Lead Logistics Provider (LLP), currently DHL, for all collections of material bound
for JLR sites on an FCA (Incoterms ® 2010) basis (or the latest equivalent of FCA at the time of sourcing). This
assumption is for all shipping regions: UK, EU, and ROW except where a JLR-approved business case proves that
the parts’ delivered by supplier is more cost-effective than collection.
JLR does not accept direct parts deliveries from ROW suppliers into JLR manufacturing locations.
Regardless of the shipping region, the final Incoterm will be defined during the sourcing process by your JLR
purchasing contact using the MP&L checklist.
If the delivery term requires suppliers to organise material transport to JLR, the transport routes must be defined,
evidenced and tested. Transport routes must be approved by JLR and signed off through the appropriate value
stream tools. Transport routes must be efficient and cost-effective. Delivery of parts must be in line with the
agreed value stream tool(s). There must be a clear and documented escalation process for any disruption,
including, where necessary, complete contingency plans to ensure no interruption of the supply of parts to JLR.
Complete GPS live tracking of vehicles is a mandatory requirement to ensure complete visibility of parts to JLR
and the ability to contact driver delivering to or returning from JLR safely.
JLR requires all suppliers to support 24 hour opening hours for loading and dispatch, or in line with JLR’s
manufacturing shift patterns. Where this assumption is not possible, please contact your JLR Delivery Buyer for
advice. Supplier opening hours must at least mirror JLR opening hours as defined on the JLR MP&L checklist. Both
manufacturing and shipping locations must be identified on the JLR MP&L checklist, with a detailed explanation
if the final shipping location is different from the manufacturing location. All associated shipping locations’ GSDB
codes must be included.
If a supplier supplies sequenced and non-sequenced material, a Vendor code for sequenced parts will be
exclusively applied, with a different and unique GSDB code created for all other non-sequence parts.
All suppliers must have the facility to load/unload shipments in a covered area.
The supplier must be aligned to JLR holiday periods, and where there is any misalignment, the supplier must have
a contingency process to ensure scheduled demand is met. JLR Inbound freight may alter collection patterns away
from regular ship frequencies (including double collections) around JLR shut down periods. Suppliers must ensure
that they can support these changes and pull forwards in the schedule or be liable for any premium freight that
may result. An example of this type of change is visible below:
Suppliers must ensure they load the parts for specific JLR delivery decks (in line with the JLR Schedule demand)
onto the correct vehicles.
When the supplier cannot meet the firm schedule requirements or has nothing to collect (NTC) based on the JLR
34
demand for the scheduled collection day, the supplier must notify JLR R&FU & LLP Vendor Management Team in
advance of the collection vehicle arriving, quoting the DHL Shipment reference Number (SRN), so that the vehicle
can be cancelled. Failure to notify the NTC promptly could result in freight cancellation charges being recovered
from the supplier through the Supplier Non-Conformance Process. Where applicable, suppliers need to ensure
they spread the day’s total parts delivery volume over the day’s multiple collections.
Suppliers must adhere to their collection vehicle turnaround times, as agreed with the JLR LLP transport planning
team. For any parts that are not shipped on the planned collection vehicle in line with JLR schedule demand, the
supplier will be responsible for shipping the remaining parts on schedule, using their transport, ensuring material is
delivered On Time in Full (OTIF).
4.3.1. LLP R EQ UIR E M ENTS
JLR’s nominated LLP (currently DHL) defines several requirements all JLR suppliers must follow; the below list
highlights essential requirements but is not limited to this:
- The supplier is responsible for loading the material safely and efficiently onto the vehicle. The supplier must
utilise all available space on the vehicle, i.e. to the trailer’s roof where appropriate to do so. A supplier must
also be aware that the collection vehicle may go on to another supplier after visiting the supplier. The load
must be efficiently stacked and secured - not along the trailer’s bed in one layer.
- Parts for different JLR delivery decks must not be packed on the same pallet
- Pallets/ Containers must be segregated based on destination JLR site and deck while being loaded onto
trailers with the LLP’s guidance
- Some LLP vehicles may need to be sideloaded/ unloaded; therefore, suppliers must accommodate side
loading/unloading onto vehicles.
- The vendor will be expected to complete a new vendor survey as part of the onboarding process.
- The LLP provides vehicle capacity to suppliers based on JLR production at a point in time. Vehicle capacity and
collection plans will vary on occasions dependent on JLR production, new model introductions and Holidays,
as some examples
- JLR production is a time-critical operation; suppliers, therefore, must adhere to agreed collection times
- Shipment of parts in arrears, where JLR determines the Supplier to be at fault, must be organised by the
supplier and communicated and agreed with JLR R&FU analyst.
Failure to ship in line with the LLP’s requirements will result in SPEEDY points being deducted and put a suppliers
JLRQ at risk.
4.3.2. INS UFFIC IE N T C A PACIT Y ON TRA IL ER
The supplier must contact JLR R&FU & the LLP Vendor Management Team if the scheduled shipment exceeds the
capacity on the carrier’s trailer, commonly referred to as a “blow-out”.
The supplier is expected to support JLR and the freight LLP in a vehicle blowout’s root cause analysis. If the
supplier is found responsible for causing a blowout, JLR reserves the right to recover the cost of any other
transport provided (without prejudice to any other rights or remedies available to JLR).
4.3.3. C UR R E NT LLP VENDOR MA NAGEMENT CONTACTS
DHL VENDOR MANAGEMENT CONTACTS

Telephone Number +44 (0) 1675 477 120
The below contacts can support any issues or queries with DHL Route Collection. Please advise your supplier code
and packaging code(s) as the subject of your email.
CONTACT NAME CONTACT EMAIL

Lynesey Davidson lynesey.davison@dhl.com
Tanya Cox tanya.cox@dhl.com
Harry Robotham harry.robotham@dhl.com
Michaela Lander michaela.lander@dhl.com
4.3.4. S UPPLY IN G UN DER A L ERT
35
Suppliers must never ship new level parts without first receiving approval by receiving a schedule from JLR for the
new level part, including but not limited to JLR builds from TT through to Mass Production (MP1). However, there
may be exceptions to this rule, where approval to ship a different condition part has been provided by way of a
WERS ALERT when the new level part is not available to be sent via a schedule. (New/ previous engineering level).
If changes are agreed, and the Supplier is asked to supply a part by JLR which is different to that which is being
scheduled (substitute, up or down suffix on part number), then the following will apply for shipment of the parts
under ALERT:
- The Production Buyer/Engineer will raise an ALERT for the part

- The supplier will be made aware of the WERS ALERT
- All delivery notes, ASNs and Odette Labels MUST show the part number, continually being scheduled via DCI.
This part number may be different from the part number being shipped.
- Parts affected must be shipped as standard with the Odette label adhered to the container. Also, a copy of an
ALERT Label must be attached to each container holding the affected parts.
- Alert labels must highlight the WERS ALERT number.
Failure to follow this process may result in booking problems upon receipt, impacting JLR’s stock and schedule
integrity, ultimately causing a production risk. This failure can also result in potential payment issues to the
supplier.
Non-Part Submission Warrant (PSW) or deviation parts subject to engineering alert will require alert labels with
all accompanying documentation to be as above (Supplying under Alert - above). Suppliers must not ship parts
without approved alerts from JLR.
The Alert number label must be placed securely into the secondary label holder on the container and secured with
self-adhesive dots at 3-points in the same way the Odette label is secured. The label must be flush against the
container and printed on the same 160gsm paper as the standard Odette label.
If a container does not have a secondary holder or the holder is damaged. The Alert label must be secured onto
a side of the container, not impeding access or obscuring the standard Odette label, at four points with self-
adhesive dots (one dot in each corner of the label).
An example Alert number label and further details can be found in Section 22.8.
4.3.5. E X AM PLE SC E N A RIO F OR PA RTS U NDER A L ERT
Part Scheduled: L8B2 12345 AA

Part Shipped: L8B2 12345 AB
JLR responsibility
WERS ALERT for L8B2 12345 AB communicated to the supplier
SCHEDULE SENT:
L8B2 12345 A A
Correct Process:
- The part on schedule from JLR advised on Odette label, ASN and delivery note
- Alert label applied to container highlighting Alert number, an example in section 22.8
Supplier Responsibility
36
ODETTE L ABEL ON
CONTAINER:
L8B2 12345 A A
ADDITIONAL ALERT
ACCOMPANYING
PARTS SHIPPED: L ABEL:
ASN:
L8B2 12345 AB WERS ALERT
L8B2 12345 A A
NUMBER
ACCOMPANYING
DELIVERY NOTE:
L8B2 12345 A A
Result
PARTS SUCCESSFULLY BOOKED INTO JLR

SUCCESSFUL PAYMENT TO SUPPLIER
4.3.6. ROW S UPPLY C HA INS
Rest of World (ROW) Suppliers to JLR (i.e. non-UK or EU) must supply parts into a warehouse (appointed by
the supplier & often bonded) that is suitably located near the JLR Manufacturing site at which the parts will be
required. Parts must be delivered from the warehouse into JLR Sites in JLR standard leased returnable packaging
to facilitate handling and minimise waste. Expendable packaging should be optimised for shipment from the
supplier’s manufacturing site to the supplier’s warehouse and re-use of the part protection dunnage by being
designed to fit in JLR standard leased returnable packaging (to minimise piece cost).
If a ROW Supplier is contracting a third-party logistics provider (3PL), the supplier shall ensure that the 3PL
complies with the standards laid out in this document. The Supplier’s shipping site or 3PL is responsible for sending
ASNs via EDI to the relevant JLR Site.
The Supplier is responsible for effectively managing stock levels (min-max) at their shipping site or the 3PL’s site
to maintain the required service level to JLR (i.e. supply on time in full as per JLR schedule). Appropriate safety
stock level (minimum stock) must always be kept at optimum levels to protect, where possible, against lead-time
fluctuations in the Rest of the World (“ROW”) supply chain and potential demand changes at any point in time by
JLR. For the avoidance of doubt, JLR’s liability to pay for any obsolete stock will strictly follow JLR’s Obsolescence
Web-Guide. The Supplier must have a straightforward escalation process with defined emergency stock
replenishment routes from ROW to ensure minimum stock levels are maintained at their shipping site or 3PL and
to support continuity of supply to JLR where possible.
4.3.7. D SV ’S WE B PO RTA L
All shipments to BAC and EMC, where DSV 4PL is handling freight, need to be confirmed by suppliers via the DSV’s
inbound web portal on the day before the collection.
Schedule demand relevant to each supplier will be posted daily to the DSV web portal. Suppliers are required to
login into the portal, confirm quantities of parts ready for pick up, the number of pallets, and shipment weight.
Upon completion of confirmation, the lading bill must be printed and handed over to the driver at pick-up.
Training will be provided by DSV on how to use the portal.
37
Please review the DSV Inbound Web Portal, Training Guide (See Appendix 9.14) for more information. A copy of
the guide can be requested from DSV4PL@jaguarlandrover.com
4.3.8. S UPPLIE R PAPE RWORK
A Supplier must provide the documentation listed below for all shipments to JLR:
- Commercial Invoices
- Packing List or Delivery Notes
- Copy of Export Accompanying Document (EAD), if a Supplier is obtaining this inline with the relevant JLR
Customs clearance processes
Mandatory Information that must be captured within these documents are listed below:
- Destination JLR Site Name & Address
- Destination Deck code
- Delivery note number
- ASN number (if different to delivery note number)
- Shipment Reference number (SRN- as advised by Freight LLP)
- Purchase order number / PSA (if applicable-SAP)
- EORI Number
- Price of parts by line item and in total
- Payment Currency
- Country of Origin (Country of manufacture must be specified - EU is not acceptable)
- Incoterms
- Vendor name
- Vendor code (GSDB) – this must be the site the material is scheduled and shipped from
- Vendor address
- Vendor’s VAT number
- Dispatch date
- JLR Part number and quantity of parts shipped
- Commodity code/Tariff code for each JLR Part Number
- Packaging Type
- Quantity of containers & Pallets
- Gross & Net weight Total
- Gross & Net weight by JLR Part Number being shipped
When requested, a supplier must also provide Delivery Paperwork digitally via email to the JLR Requestor. The
table below gives information on who must be contacted and time frames in any booking in queries.
PERIOD CONTACT
0-3 Months Freight LLP Vendor Management Contacts
3-16 Months JLR R&FU/ Supply Chain Analyst
16 Months > JLR Purchasing/ Buyer
4.3.9. JLR C USTO M S CL EA RA NCE GU IDA NCE
The supplier’s responsibility under the FCA Incoterms is in its contract with JLR to clear goods for export and
complete the required customs procedures set out by JLR. As goods will not proceed without this, failure to
complete the required customs procedures or provide the required customs paperwork will be considered a failure
to provide goods and, therefore, a breach of contract.
For information on the appropriate process which must be followed, please use the link below to the customs
guidance provided in COVISINT:
https://jlr.portal.covisint.com/web/portal/brexit
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5.0 J L R COM M U N I C ATION SYSTE M S
5.1 EDI 40
5.1.1. EDI CONNECTION REQUEST 41
5.2. ADVANCED SHIPPING NOTICE (ASN) 41
5.2.1. ASN REQUIREMENTS 41
5.2.2. MANDATORY INFORMATION TO BE ADVISED ON AN ASN 41
5.2.3. CONTAINER ASN 42
5.2.4. ASN REQUIREMENTS FOR JLR SAP SITES 42
5.3. SRN 43
5.3.1. SRN FOR PREMIUM FREIGHT OR TIER N DIRECT DELIVERIES 43
5.4. SSCC 43
5.5. ASN/ EDI ISSUES OR ANY OTHER QUERIES 44
5.6. COVISINT & THE JLR SUPPLIER PORTAL 44
5.7. ELECTRONIC DIRECT DATA LINK (EDDL) & JLR SUPPLY ONLINE (SOL) 46
5.7.1. EDDL 46
5.7.2. JLR SUPPLY ONLINE 47
5.8. HOW TO REQUEST RACF-ID OR PASSWORD RESET TO ACCESS 47
5.9. EMERGENCY CONTACT INFORMATION 47
39
5.0 JL R CO M M U N I C AT I O N SYSTE M S
5.1. EDI
All suppliers must adopt an Electronic Data Interface (EDI) solution; this is a mandatory requirement for operating
with JLR and must be in place at least 12 weeks before the HTF build phase of a new model launch.
A Supplier must also ensure access to back-up web-based portal solutions provided by JLR. Suppliers must
have the capability to electronically receive, integrate and allow the exchange of electronic logistics information,
including the capability for suppliers to receive forecast schedules and all delivery requirements via EDI. A supplier
must also ensure its capability to send accurate ASNs.
JLR defines an EDI interface based upon industry standards. JLR does not provide EDI solutions to the suppliers.
The supplier is fully responsible for selecting and implementing the EDI solution within their operation. Suppliers
must adopt an EDI solution suitable for their business processes, and it must be in alignment with the Global
MMOG/LE requirements.
JLR requires all supplier to adopt the EDIFACT/D98B/ DESADV format for EDI interface with all JLR sites.
The suppliers’ EDI solution must allow the electronic exchange of materials and logistic information with the whole
supply chain, including all sites involved in the manufacturing and shipping process to JLR, including warehousing,
3rd party facilities, suppliers, sub-contractors and service providers, as well as with JLR.
Suppliers must process all JLR EDI data automatically with no manual intervention at all points throughout the
supply chain.
Suppliers must be able to automatically integrate logistic information, including forecast schedules (e.g. planning
releases) and delivery requirements (e.g. Daily call-in schedules- DCI) when available electronically from JLR, into
their planning system (MRP/ERP system). Automatic integration must include the whole supply chain, including all
sites involved in the manufacturing and shipping process to JLR and warehousing and 3rd party facilities.
Suppliers’ logistics information systems must integrate information from receipt of JLR’s orders (through EDI)
through to material management (MRP), production planning (PPS), warehouse management (WMS) and dispatch
of finished goods with NO manual intervention. These systems must have the functionality to error check and
validate. E.g. invalid part number, purchase order, cumulative quantity disagreement, and incorrect customer set-
up.
Logistics systems must ensure a supplier can control its inventory (e.g. Min stock holdings, stock counts, and
escalation expectations) to ensure that any issues are foreseen and resolved.
Data must be transmitted via EDI or Web EDI (as a minimum) to Tier N suppliers.
Suppliers must import forecast and firm demand from JLR to suppliers’ internal operations, applications and Tier N
suppliers concurrently.
If the supplier doesn’t have an EDI solution, the Materials Management Operational Guidelines Logistics Evaluation
(MMOG/LE) automatically becomes a “C” Rating, putting your JLRQ at risk.
JLR has developed a Logistics Portal, Supply Online, as an alternative means of communication with JLR
BAC & Nitra. The Supply Online Portal provides a means for JLR suppliers to view schedules and raise ASNs
independently of EDI. All suppliers are required to use the Supply Online Portal until EDI/ASN connectivity
is complete and successfully tested, at which point EDI must be (unless agreed with JLR) used for receiving
schedules and sending ASN’s.
Please refer to the JLR guidelines and standards for EDI / ASNs for JLR Nitra. For a copy of the guidelines and all
queries, please contact edi@jaguarlandrover.com for Supply Online Portal; please contact jlrport@jaguarlandrover.
com. A video providing instructions on how to use the Supply Online Portal is available at https://jlr.portal.covisint.
com/web/portal/process-docs.
EDI data must be presented in an industry-standard format. The use of manual data files such as paper
documents, faxes, PDFs and HTML are not acceptable. Suppliers must process all JLR EDI data automatically with
no manual intervention at all points throughout the supply chain.
JLR has chosen OpenText to manage EDI on its behalf. All connections will be made between OpenText and the
supplier; connections directly to JLR systems are not permitted.
40
It is the supplier’s responsibility to provide the necessary physical connection to OpenText, e.g. Integrated Services
for Digital Network (ISDN), European Network Exchange (ENX), ANX etc.
If a Value-Added Network (VAN) service is required, then it is at the supplier’s own expense. It is also the supplier’s
responsibility to obtain and develop software and systems that will allow them to exchange, view, manage and
create JLR EDI messages.
5.1.1. E DI CO N NECT ION REQU EST
When a supplier is establishing a new EDI Connection with JLR, the nominated Buyer must be informed of the
supplier’s intention. The JLR buyer must then raise an internal request to initiate the EDI set up on the JLR side.
Once JLR completes the EDI setup, the supplier will be contacted by TCS to finalise the connection. The EDI
connection must go through a stringent test with the JLR EDI Provider OpenText and the supplier before the
connection goes live.
5 . 2 . A DVAN C E D S H IPPIN G NOTICE (ASN)
An electronic ASN must accompany all shipments made to all JLR manufacturing sites. All suppliers must be
capable of supplying electronic ASNs to JLR via EDI. Failure to comply will result in SPEEDY points being deducted
and the deployment of the Supplier Non-Conformance Process.
The ASN must be sent within 30 minutes of a shipment leaving from the supplier premises, not before and without
delay. Failure to transmit electronic ASNs or late transmittal of ASNs causes inbound visibility problems to the
receiving site, which leads to DCI instability and subsequent demerits against vendors.
5.2.1. AS N R EQ UIR E M ENTS
- ASN’s must not be posted before a collection vehicle arrives at the collection location and is completely
loaded with the scheduled consignment
- Separate ASN’s must be raised for each receiving location, each deck and each trailer of material being
shipped. ASNs must align to the physical parts delivered to the specified deck on the specified trailer.
- Material for two or more different delivery docks must not be physically mixed in the same container or pallet;
deck code can be seen on the schedule message
- The ASN Reference Number must be the same for each part being shipped on a single ASN.
5.2.2. M AND ATO RY INF ORMATION TO BE A DVISED ON A N AS N
ASN’s sent to JLR must be in the correct format and hierarchy reflecting the shipment made; all fields on the ASN
must be complete and align with parts’ physical shipment.
The information listed below is mandatory for both CMMS3 & SAP Sites when submitting ASN’s to JLR, except
where highlighted:
- Ship from (VENDOR) Code

- Ship to Code (JLR Site)
- Ship Date
- Packaging Slip Number Maximum 11 digit
- Shipment Reference Number (SRN)
- Part Number (As per DCI and EDI message)
- Number of Parts
- YTD CUM Shipped
- JLR Container Code (as per approved EU1121/INT 1121)
- Auxiliary packaging used
- Number of Parts per Container
- Number of Containers
- Gross Weight
- Net Weight
- Deck Code
- Conveyance Code
- Packaging Serial Number or Serial Shipping Container Codes (SSCC) equating to the SSCC on a physical
handling unit label must be included on an ASN – dependant on site defined in section 5
41
The ASN must state the shipment’s actual contents and be an exact reflection of what has been shipped in terms
of packaging, parts shipped, and any auxiliary packaging that has also been shipped.
Deck Code information and other critical pieces of information such as MOQ (Minimum Order Quantity) are
transmitted via EDI to the Supplier.
The Supplier Shipping GSDB Code must only post an ASN; a failure to do this creates a mismatch in the JLR
systems
Please refer to your site-specific Message Implementation Guide (MIG) to ensure full technical compliance with
ASN requirements. This guide can be obtained by emailing edi@jaguarlandrover.com.
5.2.3. CO N TAIN E R AS N
All container details must be part of an ASN; any missing information creates problems in the receiving process,
resulting in physically checking deliveries.
Failure to comply with all ASN requirements will result in SPEEDY points being deducted. Mandatory container
information to be advised on an ASN:
- The total quantity of parts shipped

- Quantity of containers per part/Container Code, this includes Cardboard types.
- Quantity of Lids/Lid Code
- Quantity of Bases/Base Code
- All container details must be populated; any missing details will result in SPEEDY points being deducted
- Packaging code must comply with the packaging code agreed as part of the EU1121 process
Packaging discrepancies resulting from incorrect ASN’s will be reported to CHEP/ GEFCO,
CHEP & GEFCO may revise the leased packaging invoice as a result of the information provided by JLR. The
suppliers’ responsibility is to investigate the root cause and contact CHEP/GEFCO for further information regarding
their container discrepancies. A detailed process that suppliers must follow is available in the JLR Packaging
Guidelines, available on Covisint.
5.2.4. AS N R EQ UIR E M ENTS F OR JL R SA P SITES
Along with the standard requirements laid out above, the additional ASN requirements exist for JLR SAP sites only:
- Serial Shipping Container Code (SSCC) equating to the SSCC on a physical handling unit label must be included
on an ASN
- Each Handling Unit Number must be specified on the ASN
- Schedule Agreement Number must be included on an ASN
- JLR Approved Packaging Codes must be used when creating and submitting an ASN
- Load stabilisation information- if empty handling units or pallets are sent together with full containers to
stabilise the load, they must be specified as auxiliary packaging and included on the ASN. Auxiliary packaging
does not require a label or an SSCC code
- Returnable packaging indication and property code- where appropriate must be included on an ASN
- The part number included on the ASN must be concatenated; hyphens/gaps and other such characters must
not be included
There is also supplementary material available for SAP sites Global EDI ASN SAP Standards and instructional
videos available at https://jlr.portal.covisint.com/web/portal/process-docs
Please note that suppliers to both JLR Global SAP sites and JLR legacy sites must follow guides for both
requirements in parallel, EDI connections to legacy sites and SAP sites have separate guides, which must be
followed.
Failure to meet these requirements will lead to SPEEDY deductions and subsequent recovery of costs through the
Supplier Non-Conformance Process.
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5 . 3 . S RN
The Shipment Reference Number (SRN) is a mandatory requirement to be included on all ASN’s sent to JLR. The
SRN is a unique reference number given to each shipment made to JLR by Freight LLP.
The day before collecting parts from a suppliers’ premises, the Freight LLP will send the supplier an automated
email confirming the planned collection. This email will contain the SRN for the planned collection. Suppliers’ must
enter the applicable SRN into the ASN sent to JLR for this collection and shipment of parts. The SRN is vital to the
inbound receiving process at JLR and is used to track parts shipped to JLR and link all ASN’s together for input into
an Electronic Transportation Unit.
For shipments where DSV 4PL is handling freight, SRN reference can be obtained from the DSV portal
(refer to section 4.5)
For more information on the SRN, suppliers must refer to the applicable MIG or contact the JLR EDI team:
edi@jaguarlandrover.com.
5.3.1. S R N FO R PR E M IU M F REIGHT OR TIER N DIRECT DEL IVERIE S
All suppliers are expected to provide an SRN number within their ASN, and on the delivery paperwork, this
includes direct supplier deliveries and, in the instance that a premium freight provider performs the collection.
For SRN implementation guidance, suppliers must refer to the applicable MIG or get in touch with the JLR EDI
team.
For Premium Freight deliveries organised by JLR Premium Freight providers, suppliers will receive an SRN from the
Premium Freight provider.
Suppliers must provide SRN for direct deliveries by their freight provider or provide an internally generated
shipment reference if available.
5 . 4 . S SCC
The inbound logistics process for SAP sites is dependent upon the SSCC; the below steps outline the main
functions of the SSCC through this process:
1. Supplier transmits ASN upon conveyance departure. ASN conforms to complete handling unit hierarchical
structure and contains SSCC code equating to SSCC code on physical handling unit label. (see labelling section
5)
2. ASN is successfully processed by JLR’s SAP system and creates an Inbound Delivery in advance of the
shipment arriving at the warehouse.
3. Physical shipment (Handling units (HU) with HU-level label with SSCC) arrives at relevant inbound logistics
dock.
4. The unique HU SSCC is matched within JLR’s SAP system with the SSCC previously supplied on the ASN.
JLR’s system knows the HU’s exact breakdown in terms of the number of containers and the total quantity of
material and material type.
If Suppliers do not use an SSCC and JLR experience a handling unit identification clash in the SAP system, the ASN
will fail to process. If the SSCC label does not match the SSCC on the ASN, then the goods receipt process will be
stopped.
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The table below defines which site requires the use of an SSCC Barcode or Serial Number:

Solihull CMMS3 X
Halewood CMMS3 X
Castle Bromwich CMMS3 X
Nitra SAP X
SAP X
Centre (EMC)
Battery Assembly
SAP X
Centre (BAC)
SAP X
Centre (LOC)
Halewood – KD CMMS3 X
Syncreon Automotive
CMMS3 X
– KD
5 . 5 . AS N/ E DI IS S UE S O R ANY OTHER QU ERIES

All issues that are to be dealt with by the EDI team must have an Incident Number. This number is obtained from
JLR’s IT Help Team:
Email Address: ithelp1@jaguarlandrover.com
External Phone +44 (0) 8000 280837
The supplier must tell the IT Help what the problem is with their EDI / ASN. After an incident number is assigned
and provided to a supplier, a supplier must contact the EDI JLR Team at edi@jaguarlandrover.com.
Without the incident number, no action will be taken.
5 . 6 . COV IS IN T & T H E JLR SU PPL IER PORTA L
Jaguar Land Rover provides IT applications for external supplier organisations through the Jaguar Land Rover
supplier portal (JLR SP). Covisint access is required to access the JLR SP; the JLR SP can be found at: (https://jlr.
portal.covisint.com/web/portal/home).
To gain access to JLR SP and applications held within, suppliers must first register their organisation with Covisint
(if they do not already have access). Once registered, single users can then register their access.
Below are instructions for gaining access to the JLR Supplier Portal (JLR SP) hosted by Covisint for users who do
not have access to Covisint or already have access to Covisint, but not to JLR SP
To check if an organisation has access to Covisint, please follow the instructions below:
1. Go to https://us.register.covisint.com/CommonReg?cmd=REGISTER and click on ‘Begin Registration’.

Identify the organisation required for registration by either providing company name or GSDB (vendor code).
The latter is recommended:
a. Using Company Name (Upper section of the screen): Enter an organisation name
b. Using GSDB (vendor) code- recommended (lower section of the screen):
i. Select ‘Jaguar Land Rover Limited (Jaguar Land Rover Supplier Portal)’ from the drop-down options
ii. Enter one of the organisations GSDB (vendor) codes in the ‘enter supplier code’ field
2. From the returned results either:

a. Select the appropriate organisation from the search results and click ‘continue registration.’
b. Do a new search as the results did not return the organisation required for registration
c. The organisation being searched is not registered with Covisint and, therefore, will need to be registered
44
Instructions for registering with Covisint
1. To register an organisation for Covisint for the first time, suppliers must go to https://us.register.covisint.com/
CommonReg?cmd=REGISTER.
2. Select ‘New Top-Level Organization’ and click on ‘Begin Registration.’
N.B. By selecting the above option and as the first person registering with Covisint on behalf of an organisation, the
user will become the organisation’s CSA. The Administrator will be responsible for:
- Approving new users
- Resetting user passwords
- Granting user access permissions
- Approving new divisions
- Rejecting requests
- Revoking user access
3. On the following screens, users will be prompted to enter organisation details and user information as the CSA.
Following this, user login information will be requested, including:
- Covisint ID
- Covisint password
- Security questions and answers
4. Once the above screens are complete, the ‘select service package(s)’ screen will display. Select the ‘Jaguar
Land Rover Supplier Portal’ option under the ‘Partner Portals’ section and click ‘continue’ at the screen’s
bottom.
5. Users will be prompted to enter the applicable organisations GSDB codes (vendor code) in the ‘enter home
site code’ field and to agree to the Covisint Terms and Conditions for the use of the Jaguar Land Rover Supplier
Portal.
6. Once all screens are complete, users will be able to review their request and submit the registration. New
users must enter their reason for the request. The submitted request information will be displayed to the
applicable organisations Covisint administrator (CSA), who will review the request. Once complete, click
‘submit registration’. The request process will be complete, and the applicable CSA will be shown.
7. Requests will be immediately available to the applicable organisation’s CSA. Covisint will notify suppliers
requesting access via email as to the outcome of the request.
Instructions for registering for user access to JLR SP if Covisint access is already available
1. Users must sign in to Covisint and select ‘Administration Tools’:

2. On the ‘Covisint Connection and Administration for: (USERNAME), select ‘Request a service package’. Users
must click on the ‘request’ button next to Jaguar Land Rover Supplier Portal’ under the ‘Parent Portals’ section
on the next screen
3. Users must enter why they require access in the ‘request reason’ field. This information will be displayed to
the applicable organisations Covisint administrator (CSA), who will review the request. Once complete, click
‘continue’.
4. Requests will be immediately available to the applicable organisation’s CSA. Covisint will notify suppliers
requesting access via email as to the outcome of the request.
For any queries relating to registration with Covisint, completing JLR SP registration, or if the suppliers CSA is no
longer in the organisation, please contact: support@covisint.com
For any queries relating to JLR SP registration or access to any application held within JLR SP:
- E-mail JLR Covisint team: jlrvcovis@jaguarlandrover.com

- •E-mail JLR IT help desk: ithelp1@jaguarlandrover.com
- Telephone JLR IT help desk: +44 8000 280 837 (option 4- to report a new issue)
To gain user access to JLR SP:
- Suppliers must already have Covisint access and an active Covisint Corporate Site Administrator (CSA)
- Suppliers must know at least one of their JLR GSDB codes (vendor codes). If suppliers are unsure of their
GSDB code, they must contact their JLR purchasing contact or email jlrcovis@jaguarlandrover.com quoting full
trading address.
45
To gain access to JLR SP applications such as SPEEDY, EDDL, PODS and JLR Supply Online, suppliers must raise
a request within the JLR SP that will be submitted for approval to the Suppliers’ CSA for Covisint. Suppliers must
request access to their applicable 5-digit GSDB code:
1. Access to new applications can be found by navigating to JLR SP and selecting ‘Administration Tools’
2. Select ‘My Organisation’ at the top of the page and ‘Request a service package for my organisation.’
3. Navigate to ‘Jaguar Land Rover Supplier Portal’ and select ‘request sub-package (application package)
4. Select ‘Request’ against the application for which access is required. Users must enter a reason for the request
when prompted and click continue. Users will be informed by email on access approval.
A “tick” icon will appear under the Access column next to an application if that application is accessible to the
current
Covisint user. Applications can then be access by clicking on the link.
Individual users within a supplier organisation can request their access to JLR SP and the applications held within.
JLR policy is that all users must have their login and password; login and passwords must not have multiple users.
For any queries relating to registration with Covisint, completing JLR SP registration, or if the suppliers CSA is no
longer in the organisation, please contact: support@covisint.com
For any queries relating to JLR SP registration or access to any application held within JLR SP:
- E-mail JLR Covisint team: jlrvcovis@jaguarlandrover.com
- E-mail JLR IT help desk: ithelp1@jaguarlandrover.com
- Telephone JLR IT help desk: +44 8000 280 837 (option 4- to report a new issue).
5 . 7 . E LEC T RO NIC DIR ECT DATA L INK (EDDL ) & JL R SU PPLY

O NLIN E ( SO L)
This section gives guidance on two applications available to suppliers within the JLR Supplier Portal (JLR SP),
requiring separate User IDs and access.
These applications can be used to manually review JLR schedule releases and raise ASN’s; eDDL and JLR
Supply Online (SOL). It is mandatory for suppliers to JLR to receive schedules and send ASN’s via EDI automatically
with no intervention; however, the following two portals give the functionality to do this manually. Access to
both eDDL and Supply Online can be requested through the JLR SP via Covisint under ‘Administration Tools’ as
described in 5.6.1
5.7.1. E DD L
Electronic Direct Data Link (EDDL) is a web-based version of CMMS3, JLR’s ERP system. EDDL is where the
following information can be found:
- CMMS Bulletin Board, this is where JLR will communicate any issues or changes to the supply base.
- Follow up information, shortage reports & inventory
- Release information, DCI & planning releases.
- Packaging Information, allocated packaging, packaging maintenance.
- Supplier Contact Information
- ASN Journal- where suppliers can verify receipt of their Electronic/ EDI ASNs at JLR
- ASN - eDDL can be used when ASN transmission failure via EDI to CMMS JLR operated sites is experienced.
In this instance, eDDL can be used to send a manual ASN to CMMS JLR operated sites. eDDL must ONLY be
used as a temporary solution.
The JLR build detail in EDDL must only be used as a guide and is subject to change; for confirmation of JLR build
information, please contact your site R&FU analyst.
For more information and guidance on EDDL, please contact: jlrcmms3@jaguarlandrover.com
46
5.7.2. JLR S UPPLY O N L INE
JLR has developed a Logistics Portal, Supply Online, as an alternative means of communication with JLR
BAC & Nitra. The Supply Online Portal provides a means for JLR suppliers to view schedules and raise ASNs
independently of EDI. All suppliers are required to use the Supply Online Portal until EDI/ASN connectivity
is complete and successfully tested, at which point EDI must be (unless agreed with JLR) used for receiving
schedules and sending ASN’s.
Supply Online enables suppliers to view and download schedules, submit ASNs and print packaging labels for JLR
Nitra. The tool is most suitable for suppliers who deliver only a few commodities at low volume to JLR.
All suppliers providing parts to JLR Nitra must have access to Supply Online as part of the onboarding process.
As explained above, supply online can be requested through the JLR SP via Covisint under ‘Administration Tools’.
For further information on how to register and use the Supply Online Portal, contact:
- Jaguar Land Rover Supplier Portal: jlrport@jaguarlandrover.com

- Jaguar Land Rover Portal Onboarding team: jlrcovis@jaguarlandrover.com
Further documentation, including how to register for and use Supply Online, is available through Covisint, along
with a video tutorial.
5 . 8 . H OW TO R EQ UE ST R ACF -ID OR PASSWORD RESET TO ACCESS

This section aims to advise suppliers to Jaguar & Land Rover Production Sites on how to request a new RACF-
ID that would grant access to European Production DDL (IMS7-CMMS3) or (e)DDL. This section also explains
the process for password reset if an existing RACF-ID has been revoked. Please notice that DDL (IMS7CMMS3)
passwords or (e)DDL expire 45 days since the last reset unless they are changed earlier by the user.
Before requesting a RACF-ID, new users must make sure they are registered users in the JLR Supplier Portal
hosted by Covisint (https://jlr.portal.covisint.com/web/portal/home)
Please follow the appropriate option below depending on your request’s nature and refer to the respective contact
mentioned. Your e-mail request must contain your Vendor code.
1. Request for a new RACF-ID: jlrcmms3@jaguarlandrover.com.

2. Request for adding new supplier site codes to current access profile: jlrcmms3@jaguarlandrover.com.
3. Password reset request due to the password being expired/revoked:
- Via email to the JLR Helpdesk: ithelp1@jaguarlandrover.com
- Via telephone to the JLR Helpdesk: +44 (0) 8000280837 and chose Option 1. Please make sure you include
your RACF-ID in the email.
A supplier must quote their RACF-ID when logging the incidence.
5 . 9 . E M E RG E NCY CO N TACT INF ORMATION

JLR operate a 24-hour, 5-day working pattern in most of its manufacturing sites. All suppliers contact information
must be kept up to date in CMMS, SAP, EDDL and SPEEDY. Please keep details up to date in SPEEDY for unique SAP
suppliers and ensure your R&FU contact is aware.
All contact information needs to be kept up to date for all manufacturing and shipping locations,
- Telephone numbers; Mobile and Desk
- Email addresses
- Job Titles
Minimum Supplier Contact Information must be included for the following roles.
- Logistics Manager
- Quality Manager
- Site Manager
- Project Manager
- Customer Service (day to day contact)
- Out of hours (emergency 24/7 contact)
- SPEEDY contact
Failure to keep all contact details up to date will result in SPEEDY points being deducted. 47
6.0 CR I T I C A L M P& L PROCE SSE S
6.1. SCHEDULE MANAGEMENT 49

6.1.1. DAILY CALL IN (DCI/FIRM SCHEDULE) 50
6.1.2. FORECAST SCHEDULES / PL ANNING RELEASE FOR JLR CMMS SITES 50
6.1.3. PRE-BUILD PHASES & SCHEDU LES 51
6.1.4. END O F PRODUCTION (EOP) 52
6.2. CUMUL ATIVE MANAGEMENT 52
6.3. CAPACITY MANAGEMENT 53
6.4. ENGINE ERING CHANGE MANAGEMENT 53
6.5. SUPPLIER RE-SOURCING PROCESS 54
6.6. TIER N SUPPLIER MANAGEMENT 55
6.7. MULTI-PARTY/ DIRECTED SOURCE SUPPLIERS (DSS) 56
6.8. 3PL/LLP PROVIDERS 56
6.9. JLR PROTOTYPE STANDARDS 57
6.9.1. TRANSPORTATION 57
6.9.2. SHIPPING 58
6.9.3. DOCUMENTATION AND PAYMENT 58
6.10. PRE-PRODUCTION BUILD PHASES 59
48
6.0 C RI T I C A L M P& L PROC ESSE S

6 . 1 . SCH E D ULE M AN AG E MENT
There are three types of schedule communication, all of which are sent out via EDI, these include:
- EDM (Eight Day Message)

- DCI (Daily Call-In)
- Forecast
EDM is only for sequenced suppliers; more information regarding Sequence scheduling requirements can be found
in the JLR Sequence Supplier Operating Standards.
All schedule demands must be adhered to and delivered/shipped in line with the required date and required
quantity. If suppliers are unable to fulfil DCI schedule demand, JLR Site R&FU must be made aware immediately to
discuss any necessary action required to protect parts supply.
The Daily Call-In (DCI) schedule must be reviewed daily as this is likely to change due to changes in JLR production.
The Planning Release or Forecast schedule must be reviewed weekly at a minimum. Suppliers must also be aware
that amendments could be sent out if changes are planned to JLR Production.
If required, visibility of schedules further out than the Planning Release Schedule may be available. Requests for
this information should be sent to the relevant JLR purchasing contact.
The below table shows the breakdown of schedules available via EDI for different JLR sites. CMMS sites are
defined in Section 1 of this document for reference.
The number of days available for schedules includes weekends (i.e. 0-21 is over three weeks and includes 15
working days of scheduled demand). The number of days/ weeks of the schedule available may increase due to
national holidays.
Where parts are under the Alert Process, and JLR asks the supplier to supply a part that differs from the part
which has been scheduled, parts supplied must be shipped with paperwork, ASN’s and labels that reflect the part
number that is being advised on schedule. Alert labels must be attached to the load advising the alert number.
Suppliers must ensure that their manufacturing and logistics system data is maintained and in line with JLR’s.
Suppliers must have a process to regularly check schedule data from JLR to validate it against their data. These
systems and processes must have poka-yoke checks to validate data transfer processes and identify errors
requiring immediate containment and resolution (e.g. receiving duplicate orders) to ensure schedule data accuracy.
Suppliers must control the correct part engineering levels, BOM structures and PfEP information to validate
suppliers’ BOM against JLR’s.
Schedule Fluctuation
Changes (increases/decreases) may occur in JLR’s Daily Call-In (DCI) from Day -1 (previous working day) to Day 0
(current working day) due to many reasons, and there is an expectation from JLR MP&L that all suppliers can react
to these changes within the current day.
49
JLR MP&L understand that suppliers may prepare parts for the shipment before processing the Day 0 DCI within
their respective MRP systems. Therefore, exceptions to the previous paragraph may be acceptable to JLR MP&L
if a collection or dispatch has been planned before Day 0 – midday, if prior agreement has been given for such
shipment, with the respective JLR Release and Follow Up analyst at the JLR site effected. If exceptions are agreed
with the JLR R&FU Analyst, the supplier MUST then ensure that they reconcile all changes before the next day’s
dispatch, ensuring DCI compliance.
If suppliers have a problem shipping in line with the DCI, the applicable site JLR R&FU analyst must be contacted
immediately. Any premium Freight arranged by the Supplier to recover critical supply risk and schedule arrears
at JLR Sites must have complete, real-time, track and trace visibility. Suppliers must be able to provide this
information upon request regularly to JLR.
Failure to ship in line with DCI will result in SPEEDY points being deducted and put suppliers’ JLRQ at risk and the
Supplier Non-Conformance Process being enacted.
6.1.1. D AILY C ALL IN (DCI/F IRM SCHEDU L E)
For JLR CMMS sites, the Daily Call-In provides fourteen days of schedule demand in daily requirements (10
working days), updated and sent out daily via EDI.
For JLR SAP Sites, the Daily Call-In provides 21 days of schedule demand in daily requirements (15 working days),
which is updated daily, except when the schedule required for a specific part number remains the same, in which
case suppliers need to revert to previous days schedule.
Typically, this is not a regular occurrence.
If a JLR Supplier hasn’t received a new schedule within three working days for a specific part number, the Supplier
must escalate to the relevant JLR R&FU analyst at the site affected.
6.1.2. FO R EC AST SC H EDU L ES / PL A NNING REL EASE F OR JL R

C M M S S IT E S
For JLR CMMS sites, the forecast schedule:
- Provides 26 weeks of schedule demand from day 0

- Demand in weekly segments for the first three months, changing to monthly segments for the subsequent
three months and is updated and sent out every week; amendments may also be sent out as and when
required.
For JLR Site Nitra the forecast Schedule:

- Provides 41 weeks of schedule demand from day 22 (this will total 44 weeks of demand with the DCI
schedule).
- Demand is in weekly segments for the first 15 weeks and monthly segments for the subsequent 26 weeks
and is updated and sent out every week; amendments may also be sent out as and when required.
For the EMC, the forecast Schedule:

- Provides 23 weeks of schedule demand from day 22 (this will total 26 weeks of demand with the DCI
schedule).
- Demand is in weekly segments for the first six weeks and monthly segments for the subsequent 17 weeks,
which is updated and sent out every week; amendments may also be sent out as and when required.
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The below table shows the breakdown of the forecast/planning release schedule:
The number of days available for schedules includes weekends (i.e. 22 - 126 is over 15 weeks and includes 75
working days of scheduled demand). Day 0 will be the current day.
6.1.3. PR E- B UILD PH ASES & SCHEDU L ES
All build phases must be supported using production-intent processes.
The part must be supplied off production-intent tooling (although it is recognised at this stage that the parts may
not yet be produced off home line or production intent assembly processes).
Plans to support pre-Job one build phases must be co-ordinated with JLR New Model Programmes (NMP), MP&L
and Supplier Technical Assistance (STA). If the suppliers require an extended lead time to manufacture parts, this
must be controlled through JLR NMP and Logistics Programme Management (LPM).
Non-Part Submission Warrant (PSW) or deviation parts subject to engineering alert will require additional labelling.
Suppliers must not ship parts without approved alerts from JLR.
Releases for all pre-production build phases are visible in EDI from a minimum of 12 weeks before the MRD
(Material Requirement Date) for each build phase (HTFB, Pre-TT/ TT1, TT2, PP1, PP2) through schedules via CMMS.
The supplier MUST have EDI capability and connection with JLR to receive these schedules. Please note that MRD
is different from the build date and is typically two weeks before the first planned build due to the requirement for
engineering inspection and a decision to build based on parts status.
The Schedule releases will call for the total quantity of parts for the given build phase in line with the MRD and
R&FU. Launch team will be in touch with Suppliers to ensure their readiness for each build phase. JLR will be in
touch with suppliers to confirm receipt of schedules and their ability and readiness to support each MRD. Shipping
performance is monitored as in mass production against DCI. Firm and forecast schedules must be checked
regularly to ensure all parts can be manufactured and packaged ready to ship (this must be daily two weeks
before MRD via DCI). Any issues must be highlighted to JLR to prevent any problems in supporting each build
phase. (This includes management of sub-suppliers and reviewing timing plans).
Shipments of parts must be labelled with an additional Launch Label (see Appendix 9.15); this label must be
placed in a visible and safe part of the load if no secondary label holder is available on the container.
At TT Build and onwards, suppliers must have Mass Production intent processes and packaging in place when
supplying material to JLR.
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6.1.4. E N D O F PRO D UCTION (EOP)
Before the end of any JLR vehicle programme’s production build, you will be contacted by a JLR Purchasing
Representative to discuss the production process’s end.
6 . 2 . C UM UL AT IV E M ANAG EMENT
Suppliers must have a process to identify whether the cumulative quantity referenced in the JLR schedule for
any single part number does not match the cumulative quantity maintained in the Supplier’s MRP system(s).
Any discrepancies must be highlighted to the relevant JLR R&FU team to understand the reason(s) for the
discrepancies and agree on actions to resolve them.
** Whilst resolution actions are in progress, suppliers must react to, produce and ship the NET demand
requirement shown in the latest JLR DCI (DELJIT).
Cumulative Discrepancies can lead to:

- Issues with payments
- Inaccurate schedule demand
- JLR Production Impact (Worst Case Scenario)
Cumulative Resetting / Rollback
Cumulative demand is maintained differently across the JLR sites, dependent on the MRP system with which the
site operates.
- CMMS3 Sites – Cumulative demand is maintained at part level throughout the full Calendar year (1st Jan –
31st Dec)
- SAP Sites – Cumulative demand is maintained at a PSA (Purchase Schedule Agreement) level and will
continue to accrue until there is a change in the PSA for any individual part.
- Cumulative demand WILL/can continue to accrue for many years, possibly even for the lifetime of any
given part
- PSA Changes can occur for lots of reasons, for example (not an exhaustive list), Sourcing Changes,
Changes in shipping location, Pricing changes
All suppliers must be aware of these distinct differences across the JLR sites and, as mentioned above, have a
ROBUST process to identify where the cumulative quantity referenced in the JLR schedule, for any single part
number, does not match the cumulative quantity that is maintained in the Supplier’s MRP system(s).
The below table summarises when a supplier can expect to see the JLR Cumulative reset/rollback to ZERO:
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6 . 3 . C APAC IT Y M ANAG E MENT
Suppliers must ensure that their capacity model is robust enough to secure continuity of supply to JLR. Suppliers
must demonstrate as a minimum:
- Site planning assumptions (shift pattern/working hours)

- OEE and associated factors
- JLR percentage share of overall capacity
- How the scheduled demand is monitored against capacity
- Processes for escalating schedule demand overcapacity
- Identification of absolute key constraints (max net JPH or max weekly output)
- Incorporation of JLR’s Flex Model into the planned capacity for key variants
- Ability and restrictions to catch back losses during additional shifts, e.g. weekends
- The logic applied to support aftermarket, SVO, KD and replacement parts
Capacity needs to be capable of satisfying the flex and aftermarket requirements aligned to the JLR demand
model.
Any Capacity constraints which may impact JLR Schedule demand once identified need to be immediately
flagged to JLR R&FU Analyst, STA engineer and JLR buyer as a minimum.
6 . 4 . E NG IN E E R ING C H ANGE MA NAGEMENT
Where engineering changes are required, suppliers must fully complete a JLR requested support plan which all JLR
stakeholders must then approve to ensure changes can be effectively coordinated between the supplier and JLR
with no risk to JLR vehicle production and to provisionally agree dates for implementation of the change & align
any changes to JLR’s schedule demand.
JLR Suppliers must have a process to manage and communicate engineering changes throughout the supply
chain, including all relevant personnel and Tier N Suppliers.
Processes must include managing all inventory affected by an engineering change, from the receipt, agreement
and implementation of a support plan to the effective in and out dates corresponding to the change.
A signed Support Plan does not provide the supplier with approval to initiate any change, including making any
one-way tooling modification/change. The only authority to initiate any agreed engineering change at a supplier
site is the JLR issued demand schedule. Therefore, the supplier must only initiate a change once the new part/
engineering level is visible in its JLR schedule.
During the management of any engineering change, the engineering level being scheduled must be the same
engineering level indicated by the supplier on both the standard Odette label attached to the container and
advised on the ASN, which remains the case, even in situations where there is an approved Alert in place,
authorising the substitution of one engineering level with another. For example, if a change is required to break
the supply of one specification of parts early due to unforeseen circumstances and the supplier is requested
to ship new engineering level parts (under an approved Alert) against the previous level schedule. During such
circumstances, JLR will endeavour to realign schedules as soon as possible to reflect the correct part number for
the changed part to minimise the number of parts shipped under the Alert condition.
Supplying under Alert is covered further under section 4.3 (SUPPLYING UNDER ALERT) of this document. Please
read through this section carefully to ensure compliance with the required standards when shipping parts under
Alert.
Final cumulative information of the number of parts of the old engineering level and those of the new engineering
level supplied to JLR must be provided and agreed with the responsible site JLR R&FU Analyst, based on
scheduled demand of current and new level parts, ensuring seamless supply and minimal obsolescence where
possible. The JLR R&FU team at the site where the change is happening are the ONLY TEAM with whom running
engineering changes can be requested to be re-timed. Suppose a change affects multiple sites; each site R&FU
Team must be contacted and coordinated separately by the Supplier. Fixed-point changes such as new Model
Introductions cannot be re-timed; JLR’s aim to provide the supplier with a 12-week fixed schedule window before
fixed-point changes, where possible, to support a smooth transition or phase-out of a commodity.
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6 . 5 . S U PPLIE R R E- SO URCING PROCESS
Initial Engagement
The JLR Supplier Re-Sourcing Process is required to be followed if a supplier decides to change its shipping
location, or supplier GSDB code, into any JLR site.
Firstly, JLR Purchasing must be notified by the supplier of their intention to make a change. Then, JLR Purchasing
will notify internal stakeholders, and the Re-Sourcing Process will be followed. It can take 4-6 weeks to implement
such a change, sometimes longer, depending on the task’s size and complexity. Initial timings can be discussed in a
kick-off meeting involving all JLR and the supplier’s key stakeholders.
Examples of a Re-Source Change

- Change of tier 1 shipping location into JLR site
- Change of GSDB code
- Change of incoterms
- De-sequencing / sequencing
- Change of entity
Process Requirements & Expectations

The kick-off meeting between JLR and the supplier must include an overarching timing plan for the requested
move. At this stage, JLR will share the requirements and expectations of the supplier for implementing the change.
This kick-off meeting will establish requirements, including anything from EDI queries to stock build requirements
to allow for a seamless transition. The Supplier, Re-Sourcing Process checklist is a central document that covers all
elements for such a change and will create a list of actions.
SREA Process
The process to be followed for a supplier led change of location is via the Supplier Request for Engineering
Approval (SREA) process. The SREA will require various approval across JLR to ensure all necessary actions have
been captured and implemented. If this process has not been followed, then the move will be rejected, and JLR
will expect the supplier to continue to supply from their current supply location.
The request to initiate the SREA process must be discussed with your JLR Buyer and JLR STA contact. This
request will then be submitted to jlrsrea1@purchasing-jaguarlandrover.com
MP&L Feasibility Checks

From an MP&L perspective, there will be a workstream to assess the impact of the move to JLR. This workstream
will cover any logistical aspects of the move, including packaging, EDI, labelling and freight. Any on-cost to the
move would need to be funded by the vendor via a piece price reduction. JLR freight will not accept any on-cost
to its budget. No changes to the collection service will be made until the correct process is followed.
No change of shipping location or tool move can take place without prior authorisation from JLR Purchasing, STA
& MP&L via the Re-Source Process
MP&L Onboarding Assessment

Upon being notified of the suggested move, a Supplier Development Engineer will be in touch to conduct an
onboarding assessment. This document will rate the incoming supplier based on the answers to questions
surrounding systems access, standards awareness and readiness to commence supply into JLR.
If this assessment returns a score that deems the new site is not ready, the results will be shared with JLR
Purchasing accordingly and will feed into the overall timing plan. JLR will not support any changes in shipping point
that are not ready.
Agreeing on Timing & Implementation Date

Once the timing to switch supply location has been agreed, there will be an activity to change where JLR sends
EDI schedules. This activity will prompt some downstream activity, where JLR’s 3PL will be in touch to discuss
loading patterns and frequencies. We expect that both the outgoing and incoming schedules will be met
entirely and that any issues surrounding this will be communicated accordingly. Please also refer to the section,
Cumulative Management to ensure there are no issues with cumulative during a re-source or in any other
applicable situation
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Critical Requirements for New Shipping Site / New GSDB code (as per onboarding assessment)
- Active EDI link
- Active CHEP/Gefco accounts
- Awareness of JLR owned packaging requirements
- Onboarding assessment passed
- SREA signed off
- 3PL onboarding completed
- ASN testing completed
- MP&L Standards awareness
- EDDL / Supply Online / SPEEDY awareness
- Cost Recovery process awareness
- PODS access
- The stock build achieved to cover JLR schedule 3 weeks post-PSW date at the new location if there’s a tool
move
6 . 6 . T I E R N S UPPLIE R M ANAGEMENT
Suppliers must ensure that processes are in place to manage their suppliers in the supply chain; these suppliers
are known as Tier N suppliers.
These processes include working with Tier N Supplier to ensure that all current and future schedules sent by JLR
can be met. Suppliers must ensure that they have a process to communicate all schedules (firm and forecast) to
all Tier N suppliers and accommodate any capacity changes required to ensure business continuity.
Any requirements or standards set by JLR, including those set out in this document, must be communicated by
suppliers to their own Tier N Supplier to achieve complete compliance for efficiency and avoid disruption within
the Supply Chain. The supplier must also utilise equivalent systems and processes laid out within this document
by JLR when managing Tier N Suppliers.
Suppliers must have the capability to electronically exchange logistics information (e.g. planning releases, delivery
schedules and ASNs) with Tier N suppliers, subcontractors and service providers using EDI without manual
intervention. As with direct supply to JLR, EDI data must be in a recognised logistics industry-standard format.
Manual data files such as paper documents, faxes, PDFs and HTML are not acceptable in exchanging logistics
information with JLR and Tier N supplier management.
The extent of electronic data exchange must comply with JLR’s requirements and includes all Tier N Suppliers,
critical commodities, purchase value and part volume. Tier N Supplier management includes labelling standards,
and therefore the supplier must have a process in place to verify the accuracy of labelling and shipping
documentation at the point of receipt and throughout the material flow process
Tier 1 suppliers must use KPI’s and relevant tools and techniques to monitor and manage their tier N’s quality and
delivery performance.
Tier N Suppliers’ inventory must be managed and maintained within predefined min/max levels aligned to known
delivery lead times and schedule frequency.
Tier 1 suppliers must ensure that emergency concepts are in place to cover Tier N parts. These must cover issues
such as schedule arrears or shortages.
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6 . 7 . MULT I- PART Y/ DIR ECTED SOU RCE SU PPL IERS (DSS)
There are instances when JLR will direct source tier 2 components. The decision to direct source tier 2
components is strategic and integral to an overall JLR Purchasing and Product Development commodity strategy.
In instances where Multi-Party Supply Chains exist, the following guidelines will apply in relations to logistics flows:
- TIER 1 SUPPLIER RESPONSIBILITIES
- The tier 1 assembly supplier has complete responsibility for managing supply from directed tier 2
suppliers, including the scheduling of material, management of tier 2 schedule adherence, management
of tier 2 delivery performance and control of tier 2 inventory. Escalation process in the event of DSS tier 2
issues to be agreed with JLR Purchasing.
- DSS TIER 2 SUPPLIER RESPONSIBILITIES
- The DSS Tier 2 Supplier must use the Tier 1 assembly supplier’s procurement, production planning, and
delivery schedules. Schedules provided by JLR to Directed Sources Suppliers are for guidance only and
must not be used for production and delivery purposes.
6 . 8 . 3 PL/ LLP PROV IDE R S
If the strategic decision is to use a 3PL/LLP for any part of the supplier’s operations (including warehousing),
it is the supplier’s responsibility to ensure that the 3PL/LLP provider conforms to the standards set out in this
document.
To ensure roles and responsibilities between the supplier and their 3PL/ LLP are formally identified and agreed
upon by both parties, there must be a Service Level Agreement (SLA) in place to cover the following aspects of the
end-to-end supply chain as a minimum:
- Operational roles and responsibilities (RASCI Matrix) for the supplier vs 3PL from inbound material through to
finished goods to JLR
- Operational concept of the 3PL
- IT/ Communications & Systems Requirements
- Facility / Equipment Standards
- Packaging Management
- Labelling Management
- Performance Management / KPI
- Engineering Change Control
- Delivery of material into JLR in line with VSM/ LTA analysis
- Delivery & buffer management, including buffer levels to be held at the 3PL site
- Inventory Management (to include PI process)
- Supplier led issue resolution and the use of appropriate tools and techniques (e.g. 8D/ FMEA. PPM)
- Quality Standards and control
- People Management including organisation structures and skills and training matrices
- Business continuity/emergency concept procedures
- Escalation and resolution process including communication to JLR
- Emergency contact information
- 1 hour within JLR site- (only applicable for Pick to Sequence suppliers)
- Buffer held at the 3PL site
- A documented Perpetual Inventory process managed by the 3PL
- Documented and trialled business continuity processes
- A practical issue escalation and resolution including communicating with JLR
- Supplier led 3PL issue resolution and the use of appropriate tools and techniques (e.g. FMEA / 8D)
- Packaging management
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- Delivery Management
- Part management to avoid any engineering level contamination
The Service Level Agreement (SLA) needs to be in place before the TT build of the first programme supplied.
JLR Tier 1 suppliers are responsible for all activities of the 3PL/ LLP and managing their performance. It is
expected that suppliers use KPIs and relevant tools and techniques to monitor and manage 3PL performance.
JLR reserves the right to carry out assessments at the 3PL/LLP warehouse facilities to validate compliance with
the JLR Operating Standards.
The premises of the 3PL/LLP must have reached accreditation with a recognised industry standard for quality (e.g.
ISO 9001) and environmental, health and safety standards. The 3PL/ LLP must also have obtained or must have
a plan to obtain IATF 16949 accreditation. Tier 1 suppliers must have audit processes to validate and assess that
the 3PL/LLP performs to these standards.
6 . 9 . JL R PROTOT Y PE STANDA RDS
The following section gives an overview of the Prototype build standards, which must be adhered to for any parts
scheduled and delivered for a JLR Prototype build before Job 1.
Prototype builds are scheduled through GPIRS (available through Covisint). All orders must follow the standards for
shipping parts into the specified location on the GPIRS release unless otherwise instructed by the JLR follow-up
contact.
All suppliers must have access to GPIRS to receive releases. The GPIRS schedule release for prototype orders will
contain the following information:
- GPIRS order number

- Single point JLR follow-up contact
- JLR Part number
- Quantity required
- Supplier delivery instructions including transportation, customs and shipping detail
- Follow-up contact department details
- JLR delivery location
- Material Requirement Date (MRD)
6 . 9 . 1 . T R AN S PO RTAT ION
TNT is the designated prototype parts carrier. Prototype orders must NOT be shipped using DHL or any other
company to avoid cross-contamination with production parts. Contact details for TNT are provided on the GPIRS
order release. Suppliers are responsible for arranging the collection of parts from their premises and transportation
to designated JLR location. When arranging transportation, please ensure the following information is specified:
- Collection address and contact details

- Delivery Address (as specified on the GPIRS release unless otherwise instructed by the JLR follow-up contact)
- Supplier GSDB code
- Part number(s)
- Quantity of part(s)
- GPIRS Purchase Order number
- Size and Weight of the consignment being sent
- Economy transport must be used unless parts are required for next day delivery. The JLR follow-up contact
must authorise premium freight at JLR expense.
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6.9.2. S H IPPING
Shipment of prototype parts must meet all the following criteria:
- Suppliers must NOT send an Advanced Shipping Notification (ASN) for parts ordered via GPIRS
- All parts to be individually labelled, clearly stating JLR part number (exactly matching GPIRS PO schedule),
GPIRS PO number, and Supplier Contact name and phone number.
- Only one part number must be shipped per container- do not mix part numbers in a container
- Every container must be labelled with the following information: JLR Part number, Quantity, Description, GPIRS
PO number, Supplier contact details, Suppliers’ GSDB, JLR delivery address
- Shipment must be to the “Deliver parts to” address as stated on the GPIRS order unless otherwise instructed
by JLR follow-up contact
- Ship quantities must not exceed the GPIRS order requirement
- Every part must have a valid PO number to ship to
- Any applicable hazardous material shipping laws must be followed
- All parts that require PPIR (pre-production inspection report) sign off must have this complete before
collection
6.9.3. D O C UM E N TAT ION A ND PAYMENT
Please ensure a copy of the delivery note is attached to each container sent.
The following information must be clearly stated on the delivery note:
- JLR Part number(s) exactly matching the GPIRS Purchase Order (PO)
- Quantity (not to exceed the required amount)
- GPIRS PO number
- Suppliers contact details (including GSDB, name and phone number(s))
- Delivery notes reference number
- GPIRS PO Line number
GPIRS utilises the ERS (Evaluated Receipt Settlement) process for payment of parts supplied. All parts must be
correctly received into GPIRS before confirmation of receipt is sent for automatic payment.
For payment/invoice problems, please contact lrbap@jaguarlandrover.com with any queries. JLR invoice address:
Jaguar Land Rover Ltd., Jaguar Purchase Accounts, PO Box 6155, CV3 9HE, UK Non-EU Suppliers:
Any non-UK supplier must ensure they comply with any mandatory customs requirements. Failure to follow these
may cause delay or loss to shipment and build disruptions at JLR and payment problems. Documentation must
always include:
- Commercial Invoice including

- Sellers name and address
- Ship from address (if different from the seller) o Sold to address
- Full delivery address (if different from sold to) o JLR part numbers and description (in English)
- Quantity of parts
- Unit prices and extended price
- Currency o Total invoice value
- Shipping terms (i.e. FCA, DDP, DDU etc.)
- Signature and date
- Preference certificates (where applicable)
- Transport documents; Bill of lading, Airway bill or CMR documents for road traffic (where available)
- A reference that will appear in box 7 of the entry
The customs compliance team can be contacted for further information at customsc@jaguarlandrover.com
Failure to deliver in line with the standards laid out for prototype builds may result in SPEEDY deductions being
taken. More information on SPEEDY can be found in section 16 of this document.
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6.10. PR E- PRO D UC T ION BU IL D PHASES
All Site build phases must be supported using the production-intent sequencing process (including night shift
cover). The earliest builds on the mainline could be HTFB.
The Target Launch Sequence message (TLS) must be used to sequence parts into the Site. A build matrix must not
be used to pre-build product and supply sequence parts.
From Verification Build (VB), it is a mandatory requirement that all components supplied are to be supplied off
production-intent tooling (although it is recognised at this stage that the parts may not yet be produced off home
line or complete production-intent assembly processes). Sequenced parts must achieve Phase 1 PPAP by TT and
Phase 3 by MP1 – with pre-job 1 volume verification complete, including mass production trials.
For each sequenced commodity, the supplier must inform JLR of part readiness status for each build phase
against the relevant order number. If the supplier has an issue with part readiness for any reason, the relevant JLR
R&FU contact must be informed immediately with details and an expected recovery plan.
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7.0 S U PPL I E R PE R F ORM ANCE M ANAGE M E NT
7.1. KEY PERFORMANCE INDICATORS (KPI’S) 61

7.1.1. CONTINUOUS IMPROVEMENT 62
7.2. SUPPLIER DELIVERY PERFORMANCE (SPEEDY) 62
7.2.1. SPEEDY POINTS DEDUCTION 64
7.2.2. ASN INACCURACIES INVESTIG ATION & DISPUTES 64
7.2.3. SPEEDY DISPUTE PROCESS 65
7.2.4. ASN PREVIEW 66
7.2.5. SPEEDY PROBLEM REPORTS 67
7.2.6. PRODUCTION DISTURBANCE - PROBLEM REPORT PROCESS 67
7.2.7. SUPPLIER DELIVERY PERFORMANCE CONTACTS 67
7.2.8. WAIVER PROCESS 67
7.2.9. SPEEDY TRAINING 68
7.3. MATERIAL MANAGEMENT OPERATIONAL GUIDELINES/ LOGISTICS EVALUATION 68
VERSION 5 (MMOG/LE)
7.4. SUPPLIER PERFORMANCE ESCAL ATION PROCESS 69
7.4.1. ESCAL ATION FRAMEWORK 69
7.4.2. PROCESS DIAGRAM 71
7.5. CRISIS RECOVERY / BUSINESS CONTINUITY 71
7.6. JLR SUPPLIER NON-CONFORMANCE PROCESS 73
7.7. JLR Q 73
7.8. WHAT IS JLRQ? 74
7.9. A PPROACH 74
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7.0 S UPPL I E R PE R F ORM ANCE M ANAGE M E NT

This Section defines essential tools, systems, and processes regarding performance management both by JLR
with their tier 1 suppliers and tier 1 suppliers within their own business.
7 . 1 . KEY PE R FO R M AN C E INDIC ATORS (KPI’S)
KPI’s play an integral part in data-based decision making; as such, JLR requires that supplier must generate KPI’s
that, at a minimum, cover the areas listed below:
- The direct link and impact between the performance and outputs of each critical process
- Clear links between preceding processes (inputs) and following processes (outputs)
- Clear links to JLR’s quality, cost & delivery (QCD), which includes critical KPI’s such as but not limited to Jobs
per Hour (JPH), Right First Time (RFT), Overall Equipment Effectiveness (OEE), line stops, misfits and vehicles
on hold
KPIs must also:
- Be Specific, Measurable, Achievable, Realistic and Timely – S.M.A.R.T

- Be visible in the area they are influencing, e.g. at the process point
- Show evidence of leading to positive action such as recognition, containment or countermeasure
KPIs must be actively used at every level, from the operator through to the management team. Reviews will be at
the pre-agreed and appropriate frequency and used to recognise good performance and identify gaps requiring
timely actions.
Suppliers must ensure KPI’s are utilized effectively, ensuring concerns are identified and effectively managed
before errors occur. KPI’s must be used as part of a data-driven approach to problem-solving or measuring the
impact of agreed changes to processes.
Regular reviews must be in place to identify trends and understand early indicators of concerns to manage
internal processes proactively.
Suppliers must utilize appropriate problem-solving tools to ensure root cause, containment and countermeasures
for issues are identified and implemented.
Lessons Learnt must be captured to avoid future re-occurrence.
KPI’s must be constructively challenged and validated using various techniques to ensure accuracy, such as the
approach, Go & Look, Study and Solve:
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These techniques demonstrate the importance of the business’s measures and motivate KPI owners to influence,
maintain, and use them effectively.
7.1.1. CO N T IN UO US IMPROVEMENT
Suppliers must establish continuous improvement as a standard framework across all organisation levels, using
KPIs as a platform to improve.
Various tools and techniques must be considered to identify waste, delays or bottlenecks in processes. Suppliers
must consider visualizing and maintaining these at process points to cultivate a continuous improvement culture.
These should be in an open, accessible area and updated regularly.
Areas that may be suitable for consideration include inbound supplier areas, warehouse space utilisation, linefeed
equipment downtime and outbound.
7 . 2 . S U PPLIE R DE LIV E RY PERF ORMA NCE (SPEEDY)
SPEEDY is a web-based online application that distributes monthly Supplier Delivery Performance Rating(s) for
Jaguar Land Rover Production sites.
The SPEEDY application is available to suppliers through the JLR Supplier Portal (JLR SP) hosted by Covisint.
Further information on how to gain access to JLR SP applications such as SPEEDY can be found in section 5.6 of
this document. A SPEEDY score will only be populated post the first receipt of parts into a production site.
Suppliers can review all the rating elements that are part of their delivery performance on the “List Rating” screen
in SPEEDY, which is split into two categories:
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Category I- Supplier Communication
- Parts and Container ASN Performance

- Electronic Data Interface (EDI) connection
- Electronic Direct Data Link (eDDL) connection to Computer Maintenance Management System 3 (CMMS3)
- Materials Management Operations Guidelines/ Logistics Evaluation (MMOG/LE), which is under Logistics Self-
Assessment (LSA)
- Problem Reports raised by JLR relating to supplier communication
Category II- Shipping Performance
- Premium Freight Performance

- Problem Reports raised by JLR relating to shipping performance
Additional information, including User Guidelines, are available to download from the SPEEDY application under
the “General Information” section.
The first screen in SPEEDY upon login is the “Welcome To SPEEDY” screen. Important dates and information
relating to SPEEDY can be viewed here (i.e. dispute period, date of availability for new ratings regarding the
previous month, MMOG/LE submission dates) are published on the SPEEDY welcome message.
Suppliers must check the SPEEDY welcome message regularly for new updates and critical dates.
63
7.2.1. S PE E DY PO INTS DEDU CTION
The six-month weighted SPEEDY score counts towards the Supplier’s JLRQ score. Every supplier starts with a
maximum score of 100 SPEEDY points each month. SPEEDY points will be deducted for poor performance on
both Shipping and Communication Categories when Supplier Delivery issues occur. A three-month degradation
of SPEEDY points could escalate through the Supplier Performance Escalation Process. A summary of the SPEEDY
rating process for suppliers is outlined below:
7.2.2. AS N IN ACC UR ACIES INVESTIG ATION & DISPU TES
The Supplier delivery rating data shown in the SPEEDY application applies to all Jaguar Land Rover sites. SPEEDY
supports supplier’s internal analysis by providing detailed information regarding their Delivery Performance
Rating(s). Supplier Monthly Delivery Ratings are published at the beginning of each month once the previous
month results have been collected. To access your monthly delivery ratings, please click on “List Rating” under the
“SDP Rating” section on the SPEEDY menu, then select the site GSDB code from the drop-down menu as shown
on the print screen below:
64
Suppliers can view all the items rated as part of the Supplier Communication Category (Category I) as follows:
- Identify which packing slip and ASN number(s) are involved with manual part receipts
- Identify which ASNs are originated by a Consolidator instead of the supplier
- Identify which electronic ASNs do not contain complete or correct container/ part information.
- View problem report(s) relating to communication
Suppliers can view all the items rated as part of the Shipping Performance Category (Category II) as follows:
- Any Premium Freight incidents

- View problem report(s) relating to shipping performance
The information displayed in SPEEDY includes the originator of the premium freight incident or the problem report
and the date it was raised, the part number(s) affected, the description of the problem cause, and the number of
points deducted.
The SPEEDY rating for a given month will be published as per the dates outlined on the SPEEDY welcome page
(first page when you log on to SPEEDY). These dates denote the beginning of the dispute period. The dispute
period is open to Suppliers for two weeks. The final date of the dispute period can also be found on the SPEEDY
welcome page. All Suppliers must access the SPEEDY application daily to drive continuous improvement of their
monthly delivery performance by actively monitoring their delivery ratings. Supplier Delivery Ratings are part of
the overall JLR Supplier Ratings visible in SIM (Supplier Improvement Metrics), a key metric for JLRQ status.
More detail on the above processes can be found under the “General Information” section in the SPEEDY
application.
7.2.3. S PE E DY DIS PUTE PROCESS
Suppliers must refer to the “General Information” section in the SPEEDY application for information on input
disputes for; ASN’s, Parts, Containers and MMOG (LSA) status.
For JLR UK CMMS3 Sites, suppliers can use the JLR web portal for eDDL to investigate Inaccurate Part/Container
records on ASNs, as detailed in the ‘Dispute Guidelines’ in SPEEDY. The “ASN Journal” section in eDDL displays
electronic ASNs received from the supplier (type E) as well as manual bookings/ASN alterations (type M) made by
JLR receiving decks due to issues with the supplier’s ASNs.
For JLR SAP Sites, inaccurate ASNs can be investigated by contacting the applicable site JLR Release and Follow
Up contact, who will identify why the ASN has been highlighted as Inaccurate in SPEEDY where possible.
All suppliers can find the “Dispute Guidelines” by accessing the Speedy portal.
Responses to suppliers’ SPEEDY disputes can be reviewed through the SPEEDY dispute screen by selecting the
dispute button as pictured below.
The above screenshot shows where the SPEEDY teams’ verdict of a deduction can be selected and viewed per line
item (as per below).
65
Part and Container inaccuracies are subject to the Supplier Non-Conformance Process as per section 6 of this
document
7.2.4. AS N PR E V IE W
The “ASN Preview” screen in SPEEDY (see below print screen) shows the latest ASN failure information (note that
this is updated weekly) and any Problem Reports raised in the current month, which may affect suppliers’ monthly
SPEEDY rating. The “ASN Preview” screen allows Suppliers to monitor their delivery performance in the current
month proactively. Therefore, any delivery and ASNs issues can be investigated and acted upon before the final
SPEEDY Delivery Ratings are published in the following month.
The data shown on the ASN Preview is updated weekly in the current month, and therefore the below message is
displayed at the top of the screen:
“Data displayed is not yet mature; therefore, it CANNOT be used for any dispute.”
This preview allows tracking of ASN error(s) in the current month, which might help suppliers to identify and solve
potential problems straight away. As stated, this screen is intended to be used by suppliers for proactive internal
analysis, as it displays the most up to date performance information for suppliers.
The data displayed on the ASN Preview would be accumulated over the month, and it is updated every week on
Monday. At the beginning of a new month, there will be no data available in ASN Preview until the previous month’s
rating has been calculated.
The ASN Preview window’s functionality provides suppliers with a view of upcoming failures that can be assessed
and resolved in anticipation of the upcoming dispute window.
66
7.2.5. S PE E DY PRO B LEM REPORTS
If a problem report is raised against a supplier, the Supplier will receive an email with the Problem Report attached,
highlighting the report’s originator and the detail behind it. Problem Reports must be responded to within three
working days of the problem report issued to the Supplier. Responses must be directed to the originator of the
report, who will confirm the final status of the report
The severity of SPEEDY point loss will reflect the severity of the problem associated.
7.2.6. PRO DUCT IO N DISTU RBA NCE - PROBL EM REPORT PROCE SS
For Problem Reports concerning Misfits or Losses caused by suppliers, JLR has introduced a new process whereby
an overall monthly performance score will be calculated for Misfits/ Losses. This score will create a single problem
report per the JLR site, reflecting any disturbances to production caused by suppliers. The value of this score will
be related to the number and severity of Misfits/ Losses caused. The maximum Problem report value for Misfits/
Losses will be 40 SPEEDY points.
Suppliers will receive one monthly Problem Report per site rather than a report for each event caused within a
given month.
7.2.7. S UPPLIE R DE LIVERY PERF ORMA NCE CONTACTS
JLR expect suppliers to periodically review and, when appropriate, update their Company’s contacts and address
information within SPEEDY by clicking on the “Supplier Contact Address” link. Suppliers must also update their
Contact Details on the eDDL application. Suppliers are responsible for maintaining the Supplier Contact list and
ensuring it is always up to date on SPEEDY and EDDL. Failure to do so will result in SPEEDY demerits through
Problem Reports issued by JLR Analyst.
JAGUAR & LAND ROVER SUPPLIER DELIVERY PERFORMANCE ANALYSTS CONTACTS RESPONSIBLE FOR PARTS
RECORDS ON ASNS (PRODUCTION SITES)
Generic e-Mail address jlrspeed@jaguarlandrover.com

EMC contact emcrfu@jaguarlandrover.com
Trading Division pwood8@jaguarlandrover.com
Suppliers must advise Dispute Number, supplier GSDB code(s) and a brief description of the issue as the subject of
emails.
7.2.8. WAIV E R PRO CE SS
JLR has developed a waiver application process. The waiver application process has been developed to enable
Jaguar
Land Rover employees and Jaguar Land Rover suppliers to apply for exemptions to the Material Planning
& Logistics Supplier Operating Standards. For more information on this process, please contact: jlrspeed@
jaguarlandrover.com
67
7.2.9. S PE E DY T R AIN ING
There are a series of training videos available on Covisint that will provide Suppliers with additional tools to
investigate ASN failures and Part Inaccuracy point deductions as received in SPEEDY. These can be found on the
“Applications” tab in Covisint.
Monthly drop-in sessions are available and will be advertised on the SPEEDY homepage.
7 . 3 . MATERIAL MANAGEMENT OPERATIONAL GUIDELINES/ LOGISTICS

E VALUAT IO N V E R S IO N 5 (MMOG/L E)
The MMOG/LE is a yearly self-assessment that all suppliers must submit and be compliant with for all of the
supplier’s manufacturing and shipping sites associated with the supply of parts to JLR.
Assessments must be submitted annually between the 1st of May and the 31st of July, with a 12-month
assessment cover period running to the 31st of July of the following year.
All Tier 1, JLR Suppliers must have an A rated MMOG/LE.
From 1 May 2021, Jaguar Land Rover will only accept MMOG/LE v5 via the MMOG.np platform.
General Items
- MMOG/LE v5 must be completed on the MMOG.np web platform (there is no Excel Workbook for MMOG/LE
v5 assessments).
- The MMOG.np internal mailbox system will be where MMOG/LE v5 assessments can be submitted to Jaguar
Land Rover.
- MMOG/LE v4 assessments will be rejected and will put your JLRQ status at risk.
- No MMOG/LE submission will also put your JLRQ status at risk and prevent future JLRQ applications.
Suppliers who do not yet have access to MMOG.np should:
- Order your MMOG.np licence before 1 May 2021 (to give you sufficient time to complete your assessments
during the submission period.)
- https://www.odette.org/mmog/information#mmog-licence
- Important: A MMOG.np licence covers a single MMOG.np account. This account can include all the individual
sites (plant locations) within your company, or you can choose to have a separate account for each site. There
are several advantages to be gained from including all your sites within a single company account, but the
choice may depend on your internal MMOG/LE management policy.
- Register your account on the MMOG.np platform www.mmogle.com
- Request the key for your licence from Odette and install it in your account.
- Set up your organisation (company, sites, users) and add Jaguar Land Rover as a customer with an internal
68
mailbox address odette-9192@mail2.mmogle.com

- Download the Version 5 Catalogue from the Odette website and install it in your account.
- Complete a V5 assessment for each of your sites and submit it to Jaguar Land Rover using the MMOG.np
internal mailbox service.
- Suppliers must use their 5-digit GSDB code of the assessed Manufacturing Site in the “Manufacturing site”
field.
- All shipping sites linked to a manufacturing site should be quoted in the field “Shipping site.”
Suppliers who already have an account on MMOG.np should:
- Add Jaguar Land Rover as a new customer with internal mailbox address odette-9192@mail2.mmogle.com
- Download the Version 5 Catalogue from the Odette website and install it in your account if not already
installed.
- Complete a V5 assessment for each of your sites and submit it to Jaguar Land Rover using the MMOG.np
internal mailbox service.
For any MMOG/LE training requirements, the trainers’ approved list can be found on https://www.odette.org/
mmog/information#mmog-training.
If you have any Jaguar Land Rover queries, please contact the Jaguar Land Rover Speedy team via email
( jlrspeed@jaguarlandrover.com)
Suppliers must use the global MMOG/LE industrial standard for best practice as a continuous improvement tool
throughout the project phase (design, development and deployment) into the Job #1 build phase and throughout
the lifetime of all parts supplied. The MMOG/LE must be submitted before Job #1 (for new suppliers) and renewed
annually within the period outlined above.
For more information on the MMOG/LE process, the MMOG/LE document and training, suppliers may visit the
Odette MMOG/LE website: www.odette.org/services/mmog
7 . 4 . S U PPLIE R PE R FO R M ANCE ESC A L ATION PROCESS
Within the supplier performance management structure, an escalation process is utilised to help drive robust
improvements within suppliers who have/are causing concern to JLR in either the Quality, Delivery or both
spectrums. The Delivery spectrum of the escalation process is managed and administered by the Supply
Assurance team.
7.4.1. E SC AL AT IO N FRA MEWORK

The escalation framework intends to implement a staged approach to the tools and techniques that JLR will
utilise to protect the sites from any impact on their production and subsequently return the identified supplier to
an acceptable level of performance in a formal and levelled approach with the supply base.
Throughout all stages of the escalation process, the supplier’s performance will be measured against multiple
Quality and Delivery KPI’s. De-escalation will not take place unless these KPI’s are achieved for the agreed periods.
The KPI’s that suppliers will be measured against for delivery are as follows:
69
- DCI Compliance >= 95% (Parts)

- Misfits = 0
- Losses = 0
- Holds = 0
Additional KPI’s for suppliers in Business Impact or above:

- MMOG Rating = A Rated
- SPEEDY 6-month weighted average >=81The lead JLR site for escalation can also add up to 2 additional KPI’s
that are the root cause specific.
NORMAL BUSINESS
Suppliers will be monitored in Normal Business Monthly. If suppliers have a 3-month degradation on SPEEDY and
aren’t DCI compliant, they will be raised in the Supplier Performance meeting. This criteria is the first step in the
escalation process and will be controlled by JLR Site MP&L.
The investigation will take place to understand the reasons behind the suppliers’ poor performance. If the supplier
is liable, escalation to Site Focus or above (depending on the severity of non-conformance) may follow.
SITE FOCUS
Site Focus escalation will be managed by JLR R&FU from the lead manufacturing site if escalated for Delivery. If
escalated for Quality, the lead will be lead Site ISPQ. The maximum period for a supplier to remain in Site Focus is
nine weeks.
System Interim Containment Action = Day 1

Permanent Corrective Action Plan <= 4 Weeks
Exit Criteria Achievement = 5 consecutive weeks
If the ECA is not met within five weeks, the supplier will be escalated to Business Impact.
BUSINESS IMPACT
JLR STA Supplier Management will manage business Impact escalation. The maximum period for a supplier to
remain in Business Impact is 13 weeks.
Control Shipping Level <= 1 Week

Permanent Corrective Action Plan (revised) <= 3 Weeks
Exit Criteria Achievement = 5 consecutive weeks within a 9-week period.
If the ECA is not met within five weeks, the supplier will be escalated to High Hurt.
HIGH HURT
JLR STA Supply Assurance will manage high Hurt escalation. The maximum period for a supplier to remain in High
Hurt is 17 weeks.
Enhanced Control Shipping Level <= 1 Week

Collaborative Diagnostic Review = 3 Weeks
Work Streams ICA or PCA = 4 Weeks
Exit Criteria & Work Stream Achievement = 5 consecutive weeks within nine weeks.
If the ECA is not met within five weeks, the supplier will be escalated to Chronic State.
CHRONIC STATE
JLR Purchasing takes complete control of the supplier escalation and produces a Business Diagnostic Review Plan.
This level of escalation can result in JLR considering other suppliers.
KPI’s are used to track containment effectiveness, and recovery plans will be put in place. These KPI’s will be
reviewed during regular review meetings. The performance against agreed KPI’s will determine the next steps.
The diagram in 7.4.2 shows the complete escalation process with applicable stages.
70
7.4.2. PRO CE S S D IAG RA M
7 . 5 . C R IS IS R ECOV E RY / BU SINESS CONTINU IT Y
71
There must be an ongoing TPM / FMEA scheduled approach to identifying, monitoring and maintaining all critical
facilities, systems, software, equipment and resources used for supplying parts to the site to ensure no disruption
of parts supply to JLR.
Suppliers must have documented and tested contingency procedures and processes to immediately contain
all potential failure modes or unplanned events to ensure that JLR operations can continue uninterrupted.
Contingency processes must form part of escalation procedures and must be site based, e.g. onsite back-up
generator. They must contain all key stakeholder details, required actions and response times, including, but not
be limited to the following areas and be capable of covering all supplier and JLR work patterns.
Suppliers must demonstrate this business continuity approach with an ongoing plan for testing, reviewing and
updating all critical processes, including frequency of test activity (no less than annual).
Contingency processes must be tested at least once a year and the results logged so that they can be provided to
JLR for review upon JLR’s request. Additionally, the contingency process documents should be continually updated
when/if a new crisis occurs (e.g. Cyber-attacks, Pandemic, etc.) or when improvements are identified.
The escalation procedure must include clear communication to all affected JLR sites with identified triggers
detailing required actions to ensure no disruption to JLR’s vehicle production, e.g. use and tracking of emergency
freight. All contingency facilities, systems, software and equipment, must be up to date and version-controlled to
ensure no risk of failure. Full risk assessments must have been completed on all contingency processes to ensure
safe systems of working.
Contingency plans must be communicated to the appropriate employees within the supplier’s facilities and
located in available locations within such facilities for ease of access by relevant employees. The supplier must
ensure that appropriate and effective business continuity plans are also in place with Tier N Suppliers.
72
7 . 6 . JL R S UPPLIE R N O N - CONF ORMA NCE PROCESS
Delivery of goods to all JLR UK & Slovakia Storage and Manufacturing facilities from Production Prove out Phase
(PP) through to and including series production must comply with the MP&L Supplier Operating Standards.
Where deliveries are found not to be compliant, the issue will be raised with the JLR Cost Recovery team, in line
with the JLR Supplier Non-Conformance Process.
The JLR Supplier Non-Conformance Process is JLR’s initiative to ensure standardised and consistent high-quality
supplier performance per the JLR MP&L Supplier Operating Standards and subsequently the JLR General Terms
and Conditions.
Failure to comply with these standards may lead to costly and avoidable production downtime within JLR’s
facilities; the JLR Supplier Non-Conformance Process incorporates the subsequent recovery of costs for any non-
conformance to these standards. Repeat concerns will cause increments in cost recovered in line with the support
required to align Non-Conformance.
The critical areas that the JLR Supplier Non-Conformance Process covers are as follows:
- Labelling standard, including barcoding standards
- Container stacking and alignment
- Internal dunnage standard
- Packaging specifications in line with applicable EU/ INT1121’s
- ASN accuracy & Integrity
- Unplanned Vehicles that were not agreed with your R&FU Analyst
- SPEEDY Deductions
- Schedule Adherence
The JLR Supplier Non-Conformance Process is not limited to the areas highlighted above.
JLR is entitled to recover costs from the supplier where there is any breach of the JLR MP&L Operating Standards.
Any issues raised through the Non-Conformance Process typically follow the basic steps laid out in the process
flow below; an example of the Photographic Evidence Pack emailed to a supplier for a labelling or packaging issue
identified at JLR Inbound Receiving Locations is provided by JLR (see Appendix 9.11)
The JLR Supplier Non-Conformance Process’s deployment will also subsequently lead to SPEEDY points’
deduction, impacting a supplier’s overall delivery performance rating.
For any queries related to the JLR Supplier Non-Conformance Process, suppliers can email the central mailbox
listed below: costreco@jaguarlandrover.com
Supplier has a
Photographic evidence window of time to
Concern Identified & and/or detail of review the concern Cost Recovered / Issue
Validated at JLR concern emailed to and develop a plan for Rectified
responsible supplier corrective actions /
dispute issue
7 . 7 . JL R Q
JLRQ was launched in 2010 and is derived from Ford’s Q1 process following the separation of Jaguar and Land
Rover from Ford in 2008. JLRQ continues the same principles as Q1 and aims to achieve the same goals.
By recognising quality achievement at the manufacturing site level and applying consistent, understandable
metrics to drive high quality, JLRQ is the quality trust mark for Jaguar Land Rover Limited.
The expectations and requirements in JLRQ have been enhanced to more accurately reflect supplier performance
concerning Jaguar Land Rover Limited.
73
7 . 8 . W HAT IS JLRQ?
It is a set of fundamental quality and manufacturing disciplines that, when followed, ensure a supplier’s success
and drive a supplier’s continuous improvement. Suppliers are expected to attain a particular mark, put the tools in
place to maintain excellence, and improve with each passing year.
Suppliers aren’t expected to achieve JLRQ independently – it is a relationship. Jaguar Land Rover Limited stands
ready to offer suppliers its expertise and assistance throughout the JLRQ quality journey.
JLRQ puts the discipline in place to achieve consistent excellence and guides cooperation between Jaguar Land
Rover Limited and its suppliers for superior quality execution.
7 . 9 . A PPROACH
JLRQ applies a few vital metrics to determine which suppliers qualify for JLRQ – the exact measurements will
be used to establish who will keep JLRQ status. JLRQ has refined the manufacturing site assessment as a critical
tool in driving continuous improvement. The revised site assessment places greater emphasis on the site QOS,
including launch performance, quality reject trends, and process variability, to provide a continuous improvement
framework. As part of the JLRQ process, suppliers must be endorsed by all sites they supply to in the form of an
MP&L JLRQ Checklist. JLR appropriate departments will complete the checklist. A copy of this JLRQ checklist has
been provided (see Appendix 9.7), and the criteria found within the supplier portal.
Please refer to the JLRQ Manual for more information, your JLR purchasing or STA contact will provide you with a
copy.
74
8.0 AC RON YM G LOSSA RY OF TE RM S
75
8.0 AC RO N Y M G LOSSARY OF TE RM S
ASN Advanced Shipment Notification
BOM Bill of Materials
BOP Brought Out Parts
BTS Build to Sequence
CCAR Concern & Corrective Action Report
CMMS3 Common Material Management System
DCI Daily Call In
DSS Directed Source Suppliers
EDDL Electronic Direct Data Link
EDI Electronic Data Interface
EDIFACT Electronic Data Interchange for Administration, Commerce and Transport
EMC Engine Manufacturing Centre
ENX European Network Exchange
EU European Union
FCA Free Carrier
FSS Full-Service Suppliers
Global EDI (GEDI) / EDDL Global Electronic Data Interchange
GPIRS Global Prototype Inventory Requisitioning and Scheduling
GSDB Global Supplier Database
HTFB Hard Tool Functional Build
HU Handling Unit
ISDN Integrated Services for Digital Network
IPPM Integrated Program Performance Management
JLR Jaguar Land Rover
LSA Logistics Self-Assessment
LEQOS Logistics Engineering Quality Operating System
LLP Lead Logistics Provider
LPM Logistics Programme Management
LR Launch Readiness
PLQOS Site Launch Quality Operating System
MHE Material Handling Equipment
MMOG/LE Materials Management Operational Guidelines Logistics Evaluation
MP&L Material Planning and Logistics
MRD Material Required Date
MRP Materials Requirement Planning
NTC Nothing to Collect
OPCON Operational Control
OEE Operational Equipment Effectiveness
PA Programme Approval
PfEP Plan for Every Part
POF Point of Fit
POP Pay on Production
PP Pilot Production
PPS Production Planning System
PS Programme Start
PTS Pick to Sequence
R&FU Release & Follow Up
RFQ Request for Quotation
ROW Rest of World
QAF Quotation Analysis Form
SCPA Sourcing and Commercial Programme Agreement
SPEEDY Supplier Performance on European Delivery
SMMT Society of Motor Manufacturers & Traders
SSCC Serial Shipping Container Code
STA Supplier Technical Assistance
TLS Target Launch Sequence
TT Tooling Test
VAN Value-Added Network
VP Verification Prototype
VP&S Vehicle Planning & Scheduling
VSM Value Stream Map
WERS Worldwide Engineering Release System
WIP Work in Progress
WMS Warehouse Management System
76
9.0 APPE N D I C E S
9.1. PACKAGING FORM EU1121/INT1121 78

9.2. JLR MP&L SOURCING CHECKLIST 81
9.3. JLR INTERNATIONAL SHIPPING PACKAGING GUIDELINES 82
9.4. PACKAGING CONTACT DETAILS 83
9.5. DAMAGED PALLET L ABELS 84
9.6. EXAMPLE CONTAINER L ABEL 85
9.7. MP&L JLRQ CHECKLIST 87
9.8. SUPPLYING UNDER ALERT PROCESS 88
9.9. JLR SEQUENCE SUPPLIER OPERATING STANDARDS 89
9.10. JLR SPECIAL PALLET – CLEANING AND MAINTENANCE REQUIREMENTS 90
9.11. JLR SUPPLIER NON-CONFORMANCE EVIDENCE PACK 91
9.12. DHL NEW VENDOR SURVEY 92
9.13. JLR PACKAGING GUIDELINES 93
9.14. DSV WEB PORTAL TRAINING GUIDE 94
9.15. JLR L AUNCH PARTS L ABEL TEMPL ATE 95
9.16. LOGISTICS MAP 95
9.17. VALUE STREAM MAP 96
9.18. PACKAGING & L ABELLING VISUAL GUIDE V1 96
77
9.0 APPE N D I C E S
9 . 1 . PAC K AG IN G FO R M E U1121/INT1121
78
79
Please note that the above is for EMC & BAC sites only.
80
9 . 2 . JL R M P&L SO URC ING CHECKL IST
81
9 . 3 . JL R INT E R NAT IO NAL SHIPPING PACK AGING GU IDEL INES
82
9 . 4 . PAC K AG IN G CO N TACT DETA IL S
Jaguar Land Rover Packaging Teams (UK Sites)

Contac ts Responsible for Current Programme (Post Job 1+90) Packaging Queries
Philip Taylor - ptaylo16@partner.jaguarlandrover.com (07834 624 511)
Castle Bromwich Current
Generic Email Address - jlrpackg@jaguarlandrover.com
Model (Post Job 1+90) -
Julie Parker - jparke64@jaguarlandrover.com
Packaging Queries
Anthony Green -agreen4@jaguarlandrover.com
Colin Corkill - ccorkill@jaguarlandrover.com (01514483600)
Halewood Current Anthony Roberts - arober26@jaguarlandrover.com (01514483515)
Model (Post Job 1+90) - Dave Nolan - Dnolan@jaguarlandrover.com (01514483424)
Packaging Queries (Trim) Paul Smart -Psmart1@jaguarlandrover.com (01514483875)
Generic Email Address - hwpackag@jaguarlandrover.com
Ian Bibby - ibibby2@jaguarlandrover.com (0151 448 3568)
Halewood Email Address -
Shaun Rotherham - SRotherh@jaguarlandrover.com (0151 448 4448)
Packaging Queries (Body &
Generic Email Address - hwpackag@jaguarlandrover.com
White)
Mark Scouler - mscouler@partner.jaguarlandrover.com
Daniel Tilbury - DTilbur3@partner.jaguarlandrover.com
Solihull Current Model (Post Alan Williams - awilli94@jaguarlandrover.com
Job 1+90) - Packaging Mark Nicholls - MNichol5@partner.jaguarlandrover.com
Queries Generic Email Address - jlrpackg@jaguarlandrover.com
Dominic Mason - dmason5@partner.jaguarlandrover.com
Contac ts Responsible for Future Programme (Pre-Job 1+90) Packaging Queries
Castle Bromwich Future

Daniel Kedziora - dkedzior@jaguarlandrover.com
Model (Pre Job 1+90)
Roxana Coman - ccoman@partner.jaguarlandrover.com
Packaging
Halewood Future Model Craig McAlinden - cmcalin1@partner.jaguarlandrover.com
(Pre-Job 1+90) Packaging Dominic Holden - dholden4@jaguarlandrover.com for future model Special Packaging
Solihull Future Model (Pre-
Eden Dupont - edupont@partner.jaguarlandrover.com (024 7527 5035)
Job 1+90) Packaging
Nitra Future Model (Pre-Job
Paul Seaton - pseaton2@jaguarlandrover.com Packaging
1+90)
Pallet Repair Queries (UK Sites)
Castle Brom Pallet Repair -

Generic Email Address - cbpalrep@jaguarlandrover.com
Generic Email Address
Halewood Email Address -
Generic Email Address - HWRepair@jaguarlandrover.com
Pallet Repair
Solihull Pallet Repair -
Generic Email Address - lrprep@jaguarlandrover.com
Generic Email Address
Leased Packaging Queries - (UK Sites)
All UK Sites - Generic Email

contque1@jaguarlandrover.com for CHEP Containers
Address
All UK Sites - Generic
Jerome.BOUVIER@gefco.co.uk
Email Address for GEFCO
Darren.WILBERFORCE@gefco.co.uk
Containers
Please provide your supplier code and packaging type as the subject of your email
83
Please see below for EMC Packaging contacts:
Please contact Jonathan Brady for the following (keeping R&FU in the email chain): • Damage/repair & shortage/excess
queries • EU1121 queries.
- Volume changes
- Different packaging types (e.g. leased vs supplier owned)
9 . 5 . D A M AG E D PALLE T L A BEL S
The label can be obtained from Pallet Repair.
84
9 . 6 . E X AM PLE CO N TAIN E R L A BEL
(1) Warenempfänger-Kurzadresse (2) Abladestelle - Lagerort - Verwendungsschlüssel (3) Lieferschein-Nr. (N)

2581752
Jaguar Land Rover, Lode Ln
Solihull - B92 8NW P6
(8) Sach-Nr. Kunde (P)
AB-CDEFGHKL-AA
(9) Füllmenge (Q)
140 EA (10) Bezeichnung Lieferung, Leistung
ELEKTR.STEUERGERAET
(11) Sach-Nr. Lieferant (30S)
00123B1070
(12) Lieferanten-Nr. (V)
ABCDE
D25032021 Engineering Level 1
(13) Datum (14) Änderungsstand Konstruktion
(15) Packstück-Nr. (S)

356008889922334455 C12345678
(16) Chargen-Nr. (H)
This is a visual guide, it remains a suppliers’ responsibility to ensure the label provided is in line with the guidance in this
document
85
86
9 . 7 . MP&L JLRQ CH EC K LIST
87
9 . 8 . S U PPLY IN G UN D E R AL ERT PROCESS
Example
Part Scheduled: CPLA9E857EB
Part Shipped: CPLA9E857EC Correct Process
Supplier Responsibility
ASN, Odette Label and Delivery note state: CPLA9E857EB
Parts Shipped: CPLA9E857EC
Alert Label attached to the container – SEE BELOW EXAMPLE
ALERT
WERS ALERT NUMBER: A123456
88
9 . 9 . JL R S EQ UE N C E S UPPL IER OPERATING STA NDA RDS
89
9.10. JLR S PEC IAL PA L L ET – CL EA NING A ND MA INTENA NCE

R EQ UIR E M E NTS
Jaguar Land Rover Special Pallet – This reference guide outlines the Part Supplier and JLR responsibilities for cleaning,
maintaining, and repairing special packaging owned by JLR. Each pallet type has been categorised based on pallet type,
with each having detailed instructions of cleaning and maintenance requirements.
The Cleaning, Maintenance and Repair instructions are split into four categories:
1. Basic Cleaning / Visual Inspection – Required each time pallets are received and before any parts are loaded
2. Deep cleaning guide Internal surfaces – (As required) To ensure compliance to Cleanliness standard jlrqos077
3. Deep cleaning guide External surfaces – (As required when the pallet is notably dirty) To ensure no
contamination to the manufacturing environment
4. Maintenance – Required based on issues identified during an incoming visual inspection
5. Repair (JLR Owned) – Required based on issues identified during incoming visual inspection C&M process
At the foot of each sub-group are some visual examples of pallets and part they may house.
JLR owned pallets. The split of the pallets by design & Supplier Owned Pallets
90
JLR MP&L SUPPLIER OPERATING STANDARD V

9.11. JLR S UPPLIE R NON-CONF ORMA NCE EVIDENCE PACK
SUPPLIER RECOVERY EVIDENCE PACK

Evidence Pack # UNIQUE FILE NUMBER
Date Report Raised Date Issue Occurred
Affected Site Raised By
Supplier Name GSDB Code #
Issue Title Issue Detail
Pallets Affected Offence Number Cost Debited
Additional Information
For any queries related to this issue and the accepted standard, please refer to JLR MP&L Supplier Operating Standards (V2). If you still require support,
you can contact the JLR Supply Development Cost Recovery team: costreco@jaguarlandrover.com.
If you have evidence that your site hasn't caused this issue, please send your query together with the evidence within two working days from receipt of
this email.
JLR Standard
Photographic Evidence
JLR Electronic Recovery Report Page 1
9.12. DHL NEW VENDOR SURVEY

91
9.12. D H L NE W V E N D OR SU RVEY
92
9.13. JLR PAC K AG ING GU IDEL INES
93
9.14. D SV WE B PO RTA L TRA INING GU IDE
94
9.15. JLR L AUNC H PARTS L A BEL TEMPL ATE
9.16. LO G IST IC S M AP
95
9.17. VALUE ST R E AM MA P
9.18. PAC K AG IN G & L A BEL L ING VISU A L GU IDE V1
96
10.0 V E R SI O N CON T RO L
97
10. V E R SI O N CON T RO L
VERSION DATE PUBLISHED AUTHOR
1.0 NOVEMBER 2015 ADRIAN MARTIN
2.0 OCTOBER 2017 ADRIAN MARTIN
3.0 APRIL 2021 ADRIAN MARTIN
98

JLR MATERIAL PLANNING & LOGISTICS GUIDE 2021 - v3

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JLR MATERIAL PLANNING & LOGISTICS GUIDE 2021 - v3

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JAGUAR L AND ROVER

MATERIAL PLANNING & LOGISTICS

1.0 SUPPLI ER OPERATING STANDARDS INTRODUCTION 5

2.0 REQUEST FOR QUOTATION (RFQ) 7

2.1 LOGISTICS MAP 8

3.0 SUPPLI ER SETUP & READINESS 10

3.1 MANUFACTURING & LOGISTICS SYSTEMS 12

4.0 PACK AGING, L ABELLING & DELIVERY 17

5.0 JLR COMMUNIC ATION SYSTEMS 39

6.1. SCHEDULE MANAGEMENT 49

7.1. KEY PERFORMANCE INDICATORS (KPI’S) 61

8.0 ACRON YM GLOSSARY OF TERMS 75

9.1. PACKAGING FORM EU1121/INT1121 78

1.0 S U PPLI E R OPE R ATI N G STAND ARD S INTROD UCTION

JLR MANUFACTURING LOC ATIONS *

For any questions relating to this document, please email: suppdev@jaguarlandrover.com.

2.1 LOGISTICS MAP 8

2.0 REQ U E ST F OR QU OTAT I ON ( RFQ)

Common freight strategies

2 . 1 . LOG IST ICS M AP

3.1 MANUFACTURING & LOGISTICS SYSTEMS 12

3.0 S U PPLI E R SE TU P & R E AD INE SS

Suppliers must have a clear strategy for:

3 . 1 . MAN UFAC T UR ING & LOGISTICS SYSTEMS

MANUFACTURING INFORMATION SYSTEMS

LOGISTICS INFORMATION SYSTEMS

3 . 2 . PL AN FO R E V E RY PART (PF EP)

The PfEP must include (as a minimum) the following data:

- The Site/ Facility layout

- H&S risk assessments

- H&S risk assessments

- H&S risk assessments

3 . 4 . MAT E R IAL FLOW

All suppliers must demonstrate, as a minimum:

3 . 5 . H EALT H & SAFE T Y

3 . 6 . PEO PLE AN D O RG AN IZATION

4.0 PAC K AG I N G , L A B E L L I NG & D E LIVE RY

4.1.1. G E NE R AL PAC K AGING INF ORMATION

The following are considered as Returnable Packaging:

Suppliers must ensure the below rules are followed/considered:

- Containers must be clean and free from damage

4.1.2. E U1121/ INT 1121 F ORMS A ND PODS

4.1.3. APPROV E D PAC K AGING CONF ORMA NCE PROCESS

- Enactment of the Supplier Non-Conformance Process

4.1.4. CO N T IN UO US PACK AGING IMPROVEMENTS

4.1.6. C H E P PACK AG ING

- Free from damage

CHEP Pallet Size (mm)

- Containers must be interlocked (Brick built)

4.1.7. STAB ILIZ ING K LT SHIPMENTS

- 3 Containers with parts

4.1.8. G E FCO PAC K AG ING

4.1.9. INT E R NAL DUN NAGE F OR A L L CONTA INERS

4.1.10. CO N TAIN E R C LEA NING

4.1.11. CO N TAIN E R STORAGE

4.1.12. JLR OWN E D DAMAGED PACK AGING

Do NOT ship parts into JLR using a damaged pallet or container.

4.1.13. D AM AG E D LE ASED PACK AGING

4.1.14. S UPPLIE R OWNED PACK AGING

No parts must be shipped to JLR using damaged pallets or containers.

4.1.15. E M E RG E N CY PACK AGING/ SPECIA L PACK AGING

- It must be the same size

4.1.16. C H E P & G E FCO INVOICE CHECKING