LEADER Practice File ELEMENTARY BUSINESS ENGLISH John Rogers EINANCIAL TIMES ‘World business newspaper.Pearson Education Limited Edinburgh Gate, Harlow Essex CM20 2JE England and Associated Companies throughout the word wawnlongman.com ‘© Pearson Education Limited 200% ‘The right of john Rogers to be identified as author ofthis work has been asserted by him in accordance ‘withthe Copyright, Designs and Patent Act 1988. Allrights reserved; no part ofthis publication may be reproduced, stored ina retrieval system, or transmitted in any form or by any means electronic, mechanical, photocopying, recording, or otherwise ‘without ether the prior written permission ofthe Publishers or licence permiting restricted copying Inthe United Kingdom issued by the Copyright Licensing Agency Ld, 9 Tottenham Court Road, London WiP HE. First published 2004 Third impression 2006 ISBN [3:978-0.582-77330-1 ISBN. 10:0-582-77330- Set in20.5/12.5pt MetaPlus Printed in Spain by Mateu Cromo, S.A Pinto, Madd ww market-leadernet ‘Acknowledgements ‘We are grateful tothe following or permission to reproduce copyright material: Pearson Education Limited for an adapted extract from The Pronunciation Book by. Bowen and J. Marks, published by Longman Group UK Limited, 1992. ‘The author wishes to thank Stephen Nicholl, chris Hatley and Diane Winkleby for thelr insightful ‘comments on the manuscript and for thelr direction. Many thanks also to Jenny Vaughan for her editorial work, Geofirey Wadsley for his DTP lay-out and to John Aldridge forthe production ofthe book. Edited by Jenny Vaughan Design consultancy by Geoffrey Wadsley Produced for Pearson Education by Aldridge PressCEES LEADER’ Practice File ELEMENTARY BUSINESS ENGLISH John Rogers FINANCIAL TIMES Weal hemsVocabulary | Language eer ecu Words fortalking [The Veib (Be Spelling Conversations about countries, Eciting nationalities and Ane-mail Connected speech jobs Linking sounds pase 4 pages Stress and Intonation: Stressed sylables ‘Sound changes: esl fel feal fot Words for Verb forms Spelling Individual sounds: Questions and talking about Wordorder Focus on capital Numbers of syllables answers work and letters Jal and Jan! leisure Filinginaform Connected speech: age /pagesé activities Writinga memo Linking sounds Words for Opposites Spelling Individual sounds: What's the problem? talking about Forming Focus on The letter a problemsat —_sentences punctuation Stress and intonatir work Linking Stressing important words age 12 page 58 information: and Connected speech: orbut? 0 you? Writing letter Unit 4 Words for con, theres, Speling Individual sounds: Using stress to Travel taking about there are, there hotel The lettero correc information travel andi reservation Connected speech: Positive and negative agers / page 60 ceuncer Words for Countable and —Speling Individual sounds: Eating out talking about uncountable Amessage The sounds fi, /is, and Jeu] eee food nouns much, Stress and intonato . ‘many Stressed svlables page 20 [page 62 ers Words for Pastforms Spelling Individual sounds: Sales talk talking about Eaiting, ‘Matching sounds selling Writing letter Forms of ta be Stress and intonato age 24/ page 64 Stress patterns within words Coemarketing nd using mail Tobappcations ‘Answer ke [To Resi Pas a Indivduat sounds: Mating sound Connected speech; Indivduat sounds The Scho sound Stress and intonation Individual sounds Mating sound Connected speech Individual sounds Connected speech: ‘Stress and intonation; information Individual sounds Matching sounds ‘he sca so Connected speech: ‘Stress and intonation Individuat sounds Past participles Connected speechSeat] Introductions Urey aid eee @ Reorder the letters to make names of countries. ahanic = ...4 4 donlap 2 sirasu 5 yramneg = G. 3 dewnes = S., 6 egrinatan © Put in the missing letters to find the nationalities. 1 Fadilahis Omani 4 Ms Isabel Caceres is S__ 2. Mr Nakamura is J_p_n_ 5 Andrew Harrison is €__1 3 Christophe BoulanisF__n_h. 6 VassilikiisG__e_ @ Complete the words for jobs in the sentences. Then write them in the puzzle and find the hidden job. 4. Hil 'm Vasiliki. 'm from Greece. I'm an accountant. 2 Hello, Andrew. You're the product _______ at SDF Birmingham. Is that right? 3. This is Christophe, He's a car 4 Meet Isabel. She's a computer ___ with Peugeot in Bordeaux. _ from Bilbao. 5 Hello, mm Sergei. 'm from Krasnoyarsk, in Russia. I'm an electrical 6 Hello! My name’s Fadilah. I'm the new _ Muscat. 7 And this is Mr Nakamura, chairman and managing International. __ at head office in of SDF [A DWH N MCE OLLI rw) R JOP I (sir i TIL IR Now complete the definition of the hidden word. A _ isa person whose job is to receive and pay out money ina bank, shop, hotel, etc.2 Introductions J LETTE Ea) © Here are six adjectives. Write the names of the corresponding countries. 4 Danish 4 Czech 2 Dutch 5 Turkish 3 Pakistani .......... ees 6 Senegalese @ Here are six countries. Write the corresponding adjectives. 4 Norway Norweg 4 Taiwan 2 Portugal 7 5 Slovakia 3 Switzerland ........ * 6 Thailand @ Complete the groups below with the names of countries from the box and their corresponding nationality adjectives. Bahrain Chile Scotland Vietnam ran Sudan iraq Finland | Sect Group Group 2 ‘Adjectives ending in -an ‘Adjectives ending in -ish Country _| Nationality Country Nationality Brazil Brazilian Poland Polish Germany German Spain Spanish Group 3 Group 4 | Adjectives ending in -ese ‘Adjectives ending in -/ Country [ Nationality ‘Country Nationality Japan Japanese Kuwait Kuwaiti China Chinese Oman Ices © @ Complete the sentences with the correct form from the box. The verb to be am ae eis | 4 Lucien and Marie-Claire ...4/%., our agents in Bordeaux. 2 Mrs Turner a programmer in Leeds. 3 Mybossandl..... from Frankfurt. 4 Where ..,......... Your new assistant from? 5 Excuse me. c++» You the new technician? 61. Swiss, but my company... . Italian.Purr Cd [Introductions © Put one or two forms from the box at the correct place in each sentence. am 'm 4 His English very good. His English is, very. good. 2 Where they from? 3 What her name? 4 My office in Paris, but | not French. 5 6 Mrs Lopez a lawyer. Alex and Rob from Italy. @ Put the words in the correct order to make questions. You need one form from the box for each question. amare is 4 your / Ingrid / name 2 Spain / Isabel and Luis / from 3. / you / programmer 4 Marketing / in / you and Tom 5 1/ tomorrow / in / Room 16 © Match these sentence halves. 1 I'min Sales, ————__a) but she isn't an accountant. 2. She's in Accounts, b) so we aren't free. 3 Myassistant and!are ina ©) so you aren't late. meeting all day, | d) but you are very near the conference hall 4 You aren't in the city centre, \@) but rm not a salesman. 5 It's only 9:50, © Write short answers to the questions. 4 Is Akos from Turkey? No he jen't... He's from Hungary. 2 Are you in Production too, Maria? - im the Assistant Production Manager. 3. Am Lin Room 243 tomorrow? “You're in 112. 4 Am [ate for the meeting? “ . But just by five minutes, so don’t worry. 5 Is Linda English too? seseeseseseceeees «She's from Australia 6 Is the new sales assistant French? if He's from Lyons 7 Are you from Switzerland, Brigitte? : . 'm from Belgium. 8 Are you and Lucille in Marketing? We're both in Finance $)2 Introductions J @ Beat the spellchecker! Add the missing letter(s) in each of the sentences Spell below. pelling | c 4 4 Is youlwife a marker? 2 She is marred with two children. 3 Tom wants to be a layer. 4 Is Olympic Airways Geek? 5, My boss's favourite spot is football. 6 The ales manager is very buy. 7. She works fora sipping company. Editing @ Put an apostrophe (’) where necessary. 1 Hernames Paola, name's —_ Its very modern, but it isnt very large. 2 Akemis from Japan. 5 ‘Are you and your colleague from Poland?” —‘No, we arent. Were from Ukraine.” 3 Her companys in Osaka. 6 Whats your job? @ Rewrite the sentences, adding capital letters where necessary. is from Croatia. 4 nikola is from croatia. Nikole 2 mrs kimura is japanese. 3 Is nokia danish? 4 paul is married with two children. 5 this is george ellis, from marketing 6 mr brown's new boss is from london, ontario. © You are at an international trade fair in another country. You write an e-mail about the fair to a colleague in your office. Complete the e-mail with items from the box, ‘asales manager businessis company sells do bu -ise-greateity is from Debrecen Hil The Cyberfairis very exciting, and Frankfurt 1 great city. There are interesting people from all over the world here at the fair. Adam Bota . His : moment. .? in Hungary. He's .... x 4 furniture for hi-tech offices, and he says .. 5 good at the | think Mr Bota is a very good business contact. I'm sure we can § with him. Bye for now. OME LUEi ialUre Work and leisure PreLieg © complete the sentences. 1 Tom says friendly colleagues are more important thana high salary. 2 I can start work at 7:30, 8:30 or 9:30. mm really glad I can work f ah 3 Her job has alot of t__ different country every month! 4 When | travel on business, the company pays for my meals and my hotels. It's so easy when you have ane______a 5 My company has a gym, a swimming pool and many other s_ i, + She goes toa Perera ig 6 Allour sales representatives use c_ c___tovisit customers. © Write one letter in each empty box to make names of days, months, or seasons. + [T]n[elr[s[aTaly 6 t @ complete the sentences with at, in or on. 4 Our departmental meeting is ..90... Friday afternoon, .. the morning. 3 The first interview is ....... 17 December. 4 The second interview is ........ January. 5 When he travels all day, he can't sleep night. .. the autumn, 2 I dor't like meetings 6 She usually visits our head office 7 They never work........ the weekend. 8 Areyou free Wednesday? 9 Susan sometimes works .,.,.... Saturdays. . the evening? 30 Do you often go out... a1 He starts his first meeting ........ 8:30.2 Work and leisure J © Write the missing word in each sentence, 4 Some of my colleagues love listening { hard rock. to 2 My boss and I don’t like watching football TV. 3 My colleagues and | often go to cinema on Saturdays. 4 [quite like reading, but | hate to the radio. 5 Our new secretary sometimes tennis at the weekend. 6 How often do you go abroad holiday? LETTER ES) © complete the time phrases in the sentences with at or. missing. . Write @ if no word 4 CanIsee you ...2... next Tuesday? 2 They'll deliver the goods 3 We need to have a meeting 44 The office closes ........ 6:00 p.m. 5 There's a staff party........ every December. | 6 Our visitors arrive ...,,., three hours’ time. 7 She worked very hard ....... last winter. 8 Hurry up! The bank closes 9 He travelled to China 40 I'm sorry. Mrs Moor’ .. the end of the month. res erty] this afternoon, . ten minutes. = 1999. ina meeting........ the moment, Discover the rule Study the 20 sentences above and complete the rule, We do not use at /in /on before a) next b) ° )___inatime phrase @ Match the words that go together to find more things to do in your free time. Use a good dictionary to help you. 4 stayin — he. a) awalk 2 play \ b) anexhibition 3 read \ ©) chess 4 goto \ d) anovel 5 workin ale ©) party 6 havea —— f) with your family 7 listen g) avideo 8 go for 1h) jogging 9 g0 i) tothe radio 10 watch D the garden @ Match the word halves to make words for jobs. site designer 2 PRof a ecutive 3 web ager 4 Sales Ex tance broker 5 Marketing Man ficer a insu b&Language work [2 Work and teisure ec Verb forms | Word order @ Complete the sentences with the correct form of a verb from the box. You do not need all the verbs. arrive check love -meet- The new manager really likes her job. She ..¢648,., a lot of interesting people. 2 When! .. at the office, | always .. my e-mail first. 3 Myassistant and I sometimes .. to other countries for our work. 4 AleX... ss... athome once a week, 5 Inhis free time, my boss .... going to the cinema. 6 Oncea year, we............ an office party. © Put the words in the correct order to make sentences. 4 alotof / calls / day. / every / makes / She / telephone She makes a lot of telephone calls every day. evening, / watch / In / the / we / TV. / usually a | days / late / Tony / two / week. / works often / clients? / do / How / visit | you colleagues. / have /1 lunch / often / with are / home / on / rarely / Saturdays. / at / They aunwns @ Four of the sentences have words in the wrong order. One of these has been corrected for you. Correct the other three. 1 Diana never is late for work. Diana is never late for work. 2 Sometimes she works late. 3 She once a month writes a sales report. 4 She rarely visits more than ten clients a week. 5 She attends usually staff meetings. 6 She's often the last to leave the office. 7 From time to time, she and her boss discuss marketing issues. 8 She occasionally trains new sales representatives 9 She never interviews new applicants. 40 She goes to quite often Head Office. © complete the verbs in the following sentences. 4 Lucy go... to work by bus. 2 She arri,....... at work at 8:45 a.m. 3 She star......, work at 9:00. 4 In the morning, she discu......,, new plans with her colleagues. 5 She often h........ lunch in the staff cafeteria, 6 She enj.,...... herjob alot. 7 Inthe evening, she stu........ forher MBA2 Work and leisure J Focus on @ write the capital letters. capital letters 1_vera works till 5:30 on thursdays. Vera works till 5:0 on Thursdays. she goes to the uk every year in march. paul sometimes reads the financial times. they live in amsterdam, but they aren't dutch. their office is in oxford street. 28 you know, i work for the european commission. the polish representatives arrive at heathrow at 7:30 a.m. louise and bill are from the united states. 9 how often do you watch the bbc? @rausuwn Filling in a form @ Read the text and complete the form below. jer and I'm the PR’ First name: ...... Hello! My name's Raou! Gauti ‘Manager with the Banque de T'Ouest: Irae irsanew job for me, and I like it very much oe ee My address is 47, Avenue Aristide a rien Marital status: Single/Married is 5578-43 and my phone number Occupation ame age as my partner 1’m twenty-four years old ~ the same aB¢ Address: ‘Sarah, We'te getting married next yeat Writing amemo © Raoul Gautier is the new PR Manager with the Banque de l'Ouest i Toulouse. Put the sentences in the best order to write his memo to the staff. MEMO From: — R Gautier | To: All staff a) also have to give them information about our work. b) This is just to introduce myself ©) | look forward to meeting you all at our staff meeting on Friday. 4) My main responsibilty is to communicate with the public and the media €) My name is Raoul Gautier and | am the new PR Manager. OO008) wwe RG BOE iiaNae Problems RETELIIE © Complete the sentences. 4 Flight FRqzisd 1d yed by half an hour because of bad weather. We apologise for the inconvenience. 2 The photos aren't in the envelope. They're m__ 3. Nobody knows where the report is. It's | 4 Don't sit on that chair! It's b_____ 5 Let's take a taxi, We don’t want to be |____ for the meeting. Renate caCy s too / enough © Match each sentence on the left with a sentence on the right. 1 I think Alpha Tours is too a) We need more de expensive, ——— b) Ill book your flight with a different 2 It's too far to walk. company. 3. The office is really too small. ¢) Ittakes three minutes to make 10 copies. 4 The interviewer talks too fast.) Let’s take a taxi, 5 There isn’t enough ) It’s difficult to understand her. Information inthis report.) There isn’t enough space for all the 6 They say the Royal Hotel staff. isn’t good enough. 8) They want to stay at the Astoria. 7 This machine's too stow. too / enough | @ Comect the sentences that are wrong. Very + I canafford to buy the L}200 printer, but i's towexpensive. very 2 This mobile phone is too big to fitin my pocket. 3 It's too late to telephone. They close at 5:30. 4 Come to our country! The food is delicious and the people are too friendly. 5 My boss is great, and my colleagues are too nice. 6 I can't doit enough fast. I need some help. CEELTIE Ge) © Match these adjectives with their opposites. Use a good you. 4 boring — a) cheap 2 difficult b) clean 3 dirty strong 4 dishonest @) efficient 5 expensive e) honest 6 inefficient £) interesting 7 negative g) modern 8 old-fashioned by pleasant 9 unpleasant D po: 40 weak DeasyOpposites Forming sentences 3 Problems J @ choose the correct adjective to complete the sentences. 1 It’s very honest/modern-of them to say they've made a big mistake. 2 Can you help, please? These instructions are too dirty/difficult for me to understand. 3 Lena always does a lot of work, and she works so fast! She's very efficient/pleasant, isn't she? 4 The trade show was great, but the speech at the beginning was very interesting/boring. 5 He says exports are not very good because our currency is too strong/negative. 6 You always say business is not very good. Come on, try to be a bit more positive/old-fashioned. © Write the opposite of the following sentences. They report to the director. They don't report to the director: 2 She doesn't start very early. She starts very early. 3 She finishes work late. 44 We don’t often work at the weekend. 5 They sell office equipment. 6 | make a lot of phone calls. 7 He doesn't write reports. @ Put the items in the correct order to make sentences. 4 do/ report / to? / Who / you Who do you report to? 2 a/ assistant. / got / has / Lena / new 3 Alan / Does / his / job? / like / new 4 documents. / got / haven't / the / They 5 come / don’t / on / They / time. / to / work. 6 does / finish / she / time / What / work? 7 attend / do / How / meetings? / often / you 8 does / always finish / he / late? / Why / work @ Study the inform ion in the table. Then complete the sentences. Kate and Ross Do you often travel abroad? Do you get lots of e-mails? Do you have regular breaks? Do you attend a lot of meetings? Do you often entertain foreign visitors? Do you read the Financial Times? aurwne VEVKEK KRERKSL 1 Kate and Ross ,.4an't offen travel abroad 2 Jim, 3 Jim 4 Kate and Ross 5 Kate and Ross 6 Jim . breaks. . meetings. . visitors. . the Financial Times. See cesta]Ter 3 Problems Spelling Focus on punctuation Linking information: and or but? © study the information in exercise C again. Then complete the sentences, as inthe example. 1 Kate and Ross don't often travel abroad, but sTim does NOT keteand hoseeott chen travel aboadhoutfinvetten traveleabroad: 2 Kate and Ross . lots of e-mails, but 3 Kate and Ross . regular breaks, but . 4 jim. alot of meetings, but 5 Jim often Visitors, but 6. the Financial Times, but ....... doesn't. @ Write out the full forms. 4 We'd like to inform you that there’s a problem with the printer. We would like to inform you that there is a problem with the printer 2 Their company’s got a cash flow problem. 3 Our order's delayed. 4 It doesn’t work properly. 5 It’s very efficient. 6 She hasn't got an assistant. Tip When you write a business letter or a report, always use the full forms. © Add the missing letter/letters in the sentences which are not correct. 41 The packaggis damaged. 7 2 We have go|a problem with our photocopier a the moment. 3 You delivery is late again. 4 The part are not in god condition, 5 He often takes art in company vents. 6 She attends a lot of business meetings. @ Separate the words and punctuate the sentences. Use capital letters where necessary. 1 healwayssendshisreportsontime He always sends his reports on time. 2 theypayalotofrentforasmallofficeinthecitycentre 3, whendoesthemeetingfinish 4 billhasgotalargeofficebuthehasnotgotacompanycar 5 howmanypeopledotheyemploy © Match these sentence halves. Then link them with and or but. 4 He isa good team player a) it is very heavy. 2 She is always on time in b) itis very easy to understand. 3. The new machine is small a she is very efficient. 4 The report is very long d) itisin the city centre. 5 There are a lot of changes e) he does not go to meetings. 6 Our office is small f) staff are worried about their jobs. 1. He i good team player but he does not go to meetings.3 Problems | Writing a letter @ complete the letter with the words from the box. damaged inform missing —Betaber problem send ‘SIMONS SECURITY SERVICES Manor Road, Holdenby, Northampton NN 97] David Ashby Crawley Electronics 27 Old London Road Benson Oxon OX10 3RL 15 Detober.1 Dear Mr Ashby Subject: our order Ref. PJ/66 We would like to this morning, you that we havea 3 with the printer you delivered The box is 4 and there is a piece... 5 (Ref. No. ASD32/S). In addition, there is no instruction manual. Could you please .. us the missing part and the manual as soon as possible. We look forward to hearing from you. Yours sincerely Jane Warren Product Manager Have you noticed? The printer is broken. There is a piece missing. There is no instruction manual. Notice how you can link this information The printer is broken and there is a piece missing. In addition, there is no instruction manual. @ Make sentences using the linkers in the same way. 4 The office is small, The office is crowded, The air conditioning does not work. 2 The screen is small. The picture is not very good. There is no remote control. 3 The photocopier does not work. There is only one phone line. The receptionist is never on time, bs STONES Curiaah Travel Rereriieing © Complete the words for kinds of transport. Find the hidden word. ei A 5 « | © Ey | =] = 4 Gieio ca F ujC][> RIL I[R] (N | © Match the items on the Left with the items on the right to make sentences about travel, 2 Can! have an alarm a) a window seat, if possible? 2 Can Ihave ke b) call at 6:00, please? 3 Check in, and then go ©) oris there a stopover in Rome? 4 Ud like to book a single d) reservation before Saturday. 5 Isitdirect @) room for three nights. 6 Please confirm your f) through passport control. Collocations ©@ Cross out the word that has no partner. 2 2 tomake a room ticket fochang® | 5 reservation to book | So! sede a flight to confirm your luggage 3 4 atan airport __ to queue tocheckin 22 hotel {OreSeIVE | a ticket | at reception to buy @ platform to change © complete the sentences with words from the box. “booking confirm flight leave queue — receipt 1 Ihave to change my Booking, \'d like the 9:30 flight to Rome, not the 10:45. 2 Just take a taxi, and ask the driver for a... 3 Please phone them to .. imy flight details. 4 Nobody likes to at check-in! 5 Thex2:10 ... to Frankfurt is now boarding at gate 20. 6 Alltrains to the city centre .. ++. ftom platform 5.4 Travel | CEPETTIET ES) © complete the sentences with words from the box. at by for from off on to 1 Alot of my colleagues go to work ...by... car, 2 1 goto the office foot. It takes me 35 minutes. 3 Sometimes, | go .. bus. That takes me about 20 minutes. 4 Iget the bus at the City Park, then | walk ........ the office. 5 Istart work ........ 9:00, but | like to arrive , the office early. 6 How long does it take to get = here ........ your office? 7 The plane arrives ..,....,. 2:20. 8 It’s a great airport. You never wait very long ........ your luggage. 9 Passengers for flight BA784 ... Rome, please go Gate 36. 4 8 Could you book mea room ,.. please? 30 August . 3 September, @ Make pairs of opposites. Use a good dictionary to help you. 4 toland a) toarrive 2 toleave NB) tobeontine 3 togetoff —~ 0 totake off 4 tobe delayed 4) tomiss 5 tocatch @) togeton © Complete the sentences with the correct form of an item from exercise F. 1 There is sometimes a last security check just before the plane . fakes. aff. . 2 Be polite, and wait for people to the train before you 3 Don't the 8:30 Intercity! The next one isn't until 11:00. 4 Right. So departure time is 4:25. And what time does it. 2 5 We regret to announce that all trains ..., . because of the snow. (EEPTEC CRs Put the questions in the right column according to the meaning of can. can can (ability) can (permission) | can (what is possible) 1 2 bee annem 4 Cane fly direct from Rome to Tashkent? 2 Can you use Microsoft PowerPoint? 3 Can she speak Russian? 4 Can | use your computer for half an hour or so, please? 5 Where can I buy phone cards? 6 Excuse me. Can | open the window? 7 Can you hear me now? 8 Can | just make a phone call, please? 9 Can we go to the airport by underground? eS aT]rm S FS ri oo Ef ry 2 a s lL Travel there is, there are there and it Spelling © Match the answers to the questions in exercise A. a) Yes. You don’t need to change. 'b) Yes, you can. But you need to change twice from here. ©) Atthe post office. A lot of kiosks sell them, too. 4) Sure! It’s really hot in here. e) Yes, go ahead. Just dial g to get an outside line. f)_ Yes, of course. You can use it all morning if you like. I'l be in a meeting. 8) Yes, that’s better. It's not a very good line is it? fh) No, I can't. But | want to learn, i) Yes. And her Chinese is quite good, too. OOOOOOORe @ Complete the sentences with the correct form (+, -, 2) of there is or there are. 4 The area is a bit boring. evening. 2 What can we do? .. avery long queue at the ticket office. 3 .--. any direct flights to Brussels on Tuesdays or Thursdays, I'm anywhere to go after 7:00 in the afraid 4 I'mafraid .............. Small problem with your reservation, sir. 5 It's great! .. lots of shops near our hotel. 6. a fitness centre at the Victoria Hotel? 7 Ohdear! 0... any function rooms available next week. 8. __ Internet access in each room? 9 Ithink soos two direct flights a day. 40 It’s an excellent hotel, but .............. @ swimming pool © Complete the sentences with there or it. a There. 's another flight at 1075. ...../f. 's a Lufthansa flight. 25 ........ agift'shop?’ Yes, madam. 's onthe first floor.” 3 . 'stoolate. ........ ’s nobody at the office. 4 I know the Astoria, ‘san excellent hotel. And . airport. 5 .'S Internet access in each room, and 6 Szeged? | just know Is. . ’svery near the ‘s free. a city in Hungary, But what kind of place is anywhere to go in the evening? @ Beat the spellchecker! Add the missing letter in each of the sentences below. 4 Doyou want a singe ora double room? 2 ['d like to book a room from Sunday sth to Thursday oth of this moth. 3m ringing to confirm my light details, 4 Would you like an aisle or a widow seat? 5 Can we met at the 6 There are two restaurants where you can entertain business guess.Ahotel © Complete the two faxes with words from the box. reservation [available bath book confirm cost inform look ‘| Please sincerely Thank 4 Travel J CRAWLEY ELECTRONICS FAX From: Crawley Electronics +44 1865 896442 To: Hotel Belfort, Crolles (France) +33 4.76 05 06 77 I would like to .... DO9K...! one single room with 2 for Mr Paul Wilberg, our General Manager, for two nights from Wednesday 2 September. 3 Jet us know how much the room costs per night, including full breakfast, ..4 you for confirming this by fax. Liz Stamford Corel Bellort Crs, (ance) FAX From: Hotel Belfore,Crolls (France) 433 47605 0677 To: Crawley Electronics +44 1865 896442 Dear Ms Stamford “thaneyo Sor jouriton We are pleased to you that we have a single room with bath .....s.c.n.8 for ONO nights from 2 September. The .. ..7 is 75 euros, inclusive of breakfast. We can ....sss that the room is reserved for Mr Paul Wilberg, We cscesssvs? forward to seeing MrWilberg in September. Yours at Guy Lefranc Hotel Belfort bo SON cura| : Food and entertaining ETT ee Tee © Use the clues to complete the crossword puzzle. Across 4 Ithink Ill have thes pag hetti bolognese. What about you? 7 If you go to the Taj Mahal, try their chicken c_ It's delicious! 9 Can you pass the s_|_, please? 10 Some people think that in France we eat frog legs or s____severy day, but that’s not true. In my family, for example, we never have them. 411, Avegetarian is a person who does not eat m___ or fish. 43 Ike all Chinese food, but s____ -and-sour chicken is my favourite, 44 I think I'll have the tomato s___ fora starter Down 2 The service is very slow there. You wait half anh___ fora pizza! 3 Shall we order a pot of jasmine t __ with our chop suey? 4 Allour desserts are served with cream or i__ cream. 5 G_ is a Hungarian dish of meat cooked slowly with paprika 6 It's the best Japanese restaurant in town. Theirs ____ is fantastic! 8 And for dessert, | recommend the chocolate c_k 42 In your country, do you have to give the waiter a __ Complete each sentence with the best word. 4. On Friday, we are ,,£Afertaining, some important visitors. a) entertaining b) eating out ©) calling 2 I'mhungry. Shall we have alook at the ............2 a) menu, b) card bill 3 Excuse me. Is there a good restaurant you can... near here? a) invite b) choose ©) recommend 4 For the main , Vd like grilled chicken and chips. a) part b) course lunch 5 Here is the bill, madam. Do you needa ............? b) receipt response5 Food and entertaining | CETELTIE Ey @ Match the following ‘food words’ to their definitions. Use a good dictionary } to help you. 4 barbecue ~ a) 2 dessert made from cream and eggs and often 2 buffet flavoured with chocolate 3 couscous |b) adish of small pieces of meat and vegetables cooked ona 44 kebab metal stick ©) a meal in which people serve themselves from a table and often eat standing up 4) a typical dish from North Africa made from semolina and often served with meat and a lot of vegetables le an Italian dish of rice cooked with vegetables, meat or fish £) an outdoor meal when food is cooked over an open fire Collocations © Cross out the word that has no partner. 1 2 3 to have | bread salad to order soup vtleg |S" ear] S0me food to bake oersoge giles to buy cakes chicken 4 5 | food | avestaurant adish adish totaste | 20" _ to recommend * a receipt abill a drink abook | @ Put the words in the correct column. Bead Countable and “restaurant. beef credit card fish hamburger uncountable money soup waiter nouns | Countable Uncountable 1 restaurant 5 2 6 3 7 4 8 © Copy each sentence into the correct box. singular plural uncountable ] countable noun countable noun noun + Id like a dessert. + + z 2 2 ee “Htikea dessert Is there a Chinese restaurant in town? ‘Are there any green apples? Is there any meat init? | don’t want a large glass. There aren’t any tables free. Wd like some chips. We haven't got any milk. I'd like some soup. fae POL a}PUTT aiid [Food and enterta much, many © Complete the sentences with much or many. Spelling 1 There aren't , AMY, rice dishes on the menu. 2 How ......... tables do we need to reserve for the staff party? 3 That's not a very exciting menu. There isn’t ......... choice, is there? 4 Let's go to another restaurant. There are too . people here. 5 6 7 HOW ......+++ food do we need for the buffet lunch? There isn't ... to do for the reception‘, Philip organises everything, There's too ......... Saltin this soup. | can't eat it. 8 Their food is always excellent, but they don’t have ......... desserts. » reception: a big formal party to celebrate a special event or to welcome an important visitor © Study these sentences. | drink a lot of milk We need a lot of vegetables. What's the rule? * In positive sentences, a lot of is more usual than much /many, especially in spoken English, ‘* Much /many are more usual in negative sentences and in questions. Match the first and second parts of the sentences. 4 They don't eat much meat) but | goto pizzerias alot. 2 Theyhavealotoffishdishes, \ b) but we don’t buy many soft drinks. 3 We make a lot offesh fruitjuice, | «) but he never invites many people 4 I don't go to Indian restaurants } d) but they haven't got many starters. much, ¢) but sometimes we eat a lot of 5 He has alot of money, | chocolate. 6 Ineed alot of eggs, f) but I don't need much milk. 7 We don't buy many sweet things, ~ g) but they eat a lot of vegetables. @ Add the mi rr 4 Fawn curry is @ delicious Indian dish. 2 Do you usually talk business at the tart or at the end of the meal? 3. We haven't got any lasses on our table. ing letter in each of the sentences below. 4 Could | have some ore coffee, please? 5 Is there a good Portuguese restaurant ear here? 6 How any people are coming to the reception tomorrow?5 Amessage @ Putthe sentences in this telephone message in the right order. and entertaining J ‘TELEPHONE MESSAGE For: the Restaurant Manager From: Liz Stamford of Crawley Electronics Date: !2 Nov. a) (ts for a group of 18, including 4 Chinese visitors. b) Ms Stamford wants to book one of our dining rooms for Friday evening, 22 Nov. ©) 80 can we do a three-course meal with a lot of regional specialities? 4) We also need to quote her a price (drinks included) before 15 Now @) The others want to try Npical dishes from our region ) There are three vegetarians in the group @ Compiete the fax with words from the box. vegetarian Yours confirm menu again pleased book. yom aSensuey The White Lake Restaurant FAX From: J Richards, Restaurant Manager +44 (0) 1279 67 899 To: Ms L Stamford, Crawley Electronics +44 1865 896442 13 November Dear Ms Stamford Thank you for your enquiry of 12 November. d..! to inform you that you can ? our exclusive Viennese Dining Room sr from 7 pm. It can seat up to 25 people and has a beautiful view of the lake. ‘On the next page you can find a sample . regional fish dishes and 4 specialties. 3. It has a lot of typical dishes, including some Please let us know what you think, The price for a three-course meal (vegetarian or standard) would be £40 per person, including drinks and 10% service. For first-time customers like you, there is a special offer: you can choose anything from our desserts menu completely free of charge, as well as tea or coffee. Could you please .. 5 your booking by 17 November. Thank you once... ..sseen fOr YOUF enquiry We look forward to seeing you and your guests on 22 November. J Richards lesROTEL eis © Complete the text with the best words. < g When a buyer ...€..1an order with a seller for the first time, they usually eS have a lot of questions. cI First, they want to .......? prices, of course. Fd Then, they want to know what kind of .......2 the seller can offer. 5 Very often, the buyer also asks ifthe seller has the goods in .......4,and if they can deliver on... ‘Sometimes, the buyer will ask if itis possible to pay in .......6. Ifthe seller agrees, they will often expect the buyer to paya ......./. 4 a) puts b) takes places 2 a) compare ») offer say 3 a) commission ») discount feature 4 a) shop b) stock detivery 5 a) delay b) speed time 6 a) instalments ») parts © shares 7 a) deposit b) cheque © guarantee © Complete the sentences, then the puzzle, and find something buyers often look for. 1 The sellerasks the buyer fora deposit. 2 We placed an order with CyberBox and got a great _ computers. 3 Itdoesn’t cost extra for insurance. It's ____. 4 Weare not happy with the _ we received. We want to return them 5 6 on their LS200 Let's contact two or three sellers, so we can _. _ prices, We can pay over a period of time at no extra cost. The company offers interest-free _ 7 Internet shopping is the future. Place your orders from our _ catalogue! OOP HOUFIO OMO0OK4 Now complete the definition of the hidden word, A ~ is something you buy for less than the usual price. _24)6 Sales | Collocations © Cross out the word that has no partner. 1 tooffer toget 2 topay to lose 3 topay to order ad ~ adiscount a deposit goods A Ss ee a a to give te place to fax to 28k for to deliver to return 4 topromote —_toreceive 5 toask for to give an order guarantee amine a s to place tocancel tosay to provide ELT © match each item to its definition. 1 after-sales service— a) a company ora person that provides a particular 2 guarantee period l type of product '§ retail b) help, advice or free repairs that you get after you buy a product ©) @ person who tries to be more successful than you 4) the selling of goods to businesses, usually in large quantities e) time when the seller repairs or replaces a product free of charge f) the selling of goods to the public, usually through shops 4 wholesale 5 supplier 6 competitor @ Complete each sentence with a word or phrase from exercise D. 4 Lantex never delivers on time. We have to look for another .. supplier 2 Our products are available in department stores and other outlets. 3. Sales are very good, but our main up very quickly. 4 Ten percent discount and a tWo-Yeat .....sesseevee good offer. 5 Weare inthe ..... fashion houses. 6 Ifyou have a problem with the machine, just contact our .. department. ETUEC Cay) @ Complete the sentences with was or were. Past forms 1 ...Nd6.. Sandra at the meeting? 2 vcsesseee YoU at Head Office yesterday? 3, How many sales representatives 4 5 .. sales are also going !That’s really a very trade and sell our clothes to retailers and .. there at the meeting? It not difficult to get a discount. The people nice, but their questions . very difficult. Or maybe! Justa bit tired? 6 The product presentation last Tuesday. My boss and | . there to talk about our new brand of soft drinks. 7 Their products not the best on the market. 8 Two or three of our customers from Korea . there, 25 POE LiaSines | © Complete the verb forms. Infinitive Past Infinitive Past 4 buy bought 6 pay p___ 2c cost 7s sold 3 fly f__ 8 spend A get | ew wit took = 58 gave 10 write = oy @ comptete the sentences with a past form. Use verbs from exercise B. Fy 1 Last month, we ten new computers for our administrative staff. 2 21. ‘@ memo to all reps yesterday. 3 He, Up at 9:00, 0 of course he was late for the meeting. 4 Our company . a lot on promotion last year. 5 They for everything in cash. 6 We back to Zurich with Lufthansa © Complete the information about the sales figures with the past form of the verbs given. Last year’s overall sales figures ..N¢f?...‘ excellent for Nielsen | be Electronics. In January, they the RU20 CD player, introduce and sales up from 2,000 to 2,500 the next month, go In March, sales + 3,500, reach Sales then 5 at the same level through the next, stay quarter, but they . to go up in uly and August, when | continue they 7 to 4,000. increase Nielsen ....,...,.® to launch their digital camcorder, the want DCC-N300, in September, but production problems ..........2 | delay the introduction of this new model. So Nielsen .......,..!itat the end of October. Overall sales launch .** down after August, and at the end of October they go were at 3,500. However, the DCC-N300 .? very popular, and the be overall volume of sales . -? until the end of the year, grow when it 44,500. reach @ Use the information in exercise D to draw the approximate pattern of overall sales. 4500 4,000 3500 [= 3,000 "4 2,500 14500 7 500 JFMAMI) 1 ASONDEvans @ Ada the missing letter in each of the sentences below. Spelling 4 She boughfher coat ina high street store 2 Id like to pace an order for 20 desk chairs. 3 Please quote us a rice for the good: ted below. 4 Our special promotion is only fora shot time. 5 I'm afraid | rote the wrong delivery address on the package. 6 Everybody new that it was a great deal. Editing © There is one unnecessary word in each sentence below. Cross out the word that does not fit. 1 You can pay a €100 deposit and the rest in 12 monthly for instalments. 2 We offer free insurance and the free delivery for orders over 50 units. Ses stg] 3. We always deliver on time and we always have those goods in guarantee stock, 4 Please could let us know how much deposit is needed. We asked to two or three sellers to quote us a price. 6 CBT needs five sales representatives with an experience, Writing a letter © Put the sentences in this letter in the correct order, 2-8. Univers E Medea Discos tagéres 482 Baixos 08030 ~ Barcelona ‘SPAIN 25 February Thank you once again for your order, and we hope we can be of service in the future. The CD and cassette shelving system you ordered is ready. Yours sincerely, We are now making arrangements for shipment to Barcelona, Thank you for your order No. 5545 of 1uth February. ‘We look forward to further orders from you. DOOOO0 O88 ‘You may therefore expect delivery by the end of the month. L. Destrée 35, rue Planterose 33000 - Bordeaux FRANCEanguage work Vocabulary + 28) 4 Asales rep should never be rude .. 2 Wilson Engineering entered January. 3 Ana Gutierrez founded 4 They did a lot of research Partnership M-Tech last Medea Discos in May 2000. .. the Chinese market. 5 Tony is well organised and very good time-keeping. 6 Sandra is the kind of person | would like to start a business 7 Their new manager really knows how to motivate ........ staff 8 A good employee always arrives time. 9 He was always very helpful, but he was not very popular ........ his colleagues. 40 like working in a team and | get on well ........ others. © Complete the sentences with the correct adjectives about people. 4 Timisavery qui et person. He never says anything in meetings. 2. Pierre likes going to parties and meeting new people. He's extremely nal 3 Our new manager has lots of new ideas, and she always finds good solutions to problems, She's very ___ at ____ 4 Youte late again. Could you try to bea bit more ___ct___? 5 lam t____ and | would really like to become head of my department one day. 6 Lucyis very ___d-w__ else. She works longer hours than everyone @ Match the sentence halves to make definitions for the new adjectives about people. 4 Adecisive person a) is very active and does not feel tired 2 Aconfident person quickly. 3 Anefiicient person b) can make quick decisions in a difficult situation. 4 An energetic person 5 Anenthusiastic person 6 Areliable person ©) does not let you down. 4) believes that they can be successful. €) can do tasks well without wasting time. f) shows a lot of interest and excitement.Opposites © Write the opposite of the adjectives in the box into the correct column. mois Oo Past forms and infinitives ‘decisive- polite reliable sociable efficient patient | 7 People | in- im- indecisive Complete the verb forms. Infinitive Past Infinit Past 1 begin blion 6 find po 2 br_ 3 catch 4 come eee 5 drove 40 send s., © Choose the correct verb form from exercise A to complete the sentences. 2 Ididn't Know, 2 Ididn't 3 Why did Emma 4 Did he that you to work b 6 Our first manager really 7 Idide't 9 Did you .. 10 Why didn’t Peter . to the staff meeting 8 Thisis very useful information. Where did you .. the early morning train? Went. ona training course last month. ecause of the snow. | the company? the report by post, or did he 5 When did the training course 2 how to motivate us, didn't he? | was feeling very il ite . into partnership with Crawley Electronics? @ Now match these responses to the sentences in exercise B. a) He certainly did. We all war b) Co) ¢) OD} UD) co) » i) dD No, | didn’t. | came by car. (On 26 February. Really? | thought everyone Well, | think she didn’t get Yeah. | left my car at home He delivered it by hand yesterday afternoon. Well, he heard that they were in financial difficulty. it was all in last year’s annual report. Were you? Did you see a doctor? nted to work hard for the company, in the office knew! on with the new manager. too. Put the words in the questions in the correct order. they / punctual / Were / ? they / Were / hard-working ausune happy / Sandra / to / Were Were they punctual? a/Did / he / in / like / team / to / work /? 1? colleagues / her / popular / Mrs Whitehead / Was / with /? motivate / know / Did / how / people / she / to /? J with / work / you /? . a bus instead. it here himself? oO00000o000 ea SOMES ura}Language work (7 People @ Match these short answers to the questions in exercise D. a) Yes, they were, b) No, she wasn't. ©) Yes, she did. @) No, he didn’t. €) Yes, Iwas. ) No, they weren't. OOOO008 @ Complete the short answers to the questions. 4 Was Philip on time? 2 Did you and Barbara go to the staff party? No, No, he. masa’? 3 Did the sales reps get all the information they need? 4 Were Sue and Tom in the same team? 5 Does Sue work in the research team? 6 Was the training course useful? 7 Were the participants satisfied? 8 Can you meet this deadline? did, weren't. No, .. Yes, Yes, Yes, @ Read the text. Then make questions for the answers below. Birgitte Nielsen was born in Aarhus, but her parents moved to Copenhagen ‘when she was only three years old ‘She was a very successful student Her favourite subjects were Physics ‘and Maths. Infact, she was always very good with numbers, maybe because her father worked in a bank and her mother was a computer programmes. At the age of 18, Birgitte wrote a book called FORTRAN for Beginners. 4 In Aarhus. Where was Birgitte born? 2 To Copenhagen. 3 Yes, she was. 4 Physics and Maths, 5 Inabank, 6 Yes, they liked ita lot. 7 In Dublin, 8 She founded Nielsen Electronics. 9 Yes, itis. 40 Five. ‘The students liked ita lot and said it was better than the course book! ‘fier secondary school, she went to Dublin for a few years, where she did an MBA. Her two passions, computer programming and business, led her to found her own company at the age of twenty-five. Today, Nielsen Electronics isa very successful business, with branches in five different European countries.7 People J EE @ Beat the spellchecker! Cross out the unnecessary letter in each of the sentences below. Spelling, 1 Tom is really ambitious —he wants to get to the stop as soon as he can. stop 2 Barbara is very friendly and gets on well with bothers. 3 I'm sorry | didn’t spend the report out on time. 4 They did a blot of research into the Russian market. 5 She opened here first shop in Toronto, 6 We cannot hire more staff fat the moment. Editing © Read the first part ofa letter of reference. * In most of the lines 4 and 8, there is one extra word, which does not fit. Some of the lines, however, are correct. © Ifa line is correct, put a tick (V) next to it. * IF there is an extra word in the line, write that word next to it. Sach es Dear Ms Eastwood Thank you for your letter of the 2nd February about Marcel Lacour’s an application for the job of Deputy Director. Marcel is worked with us for three years as Office Manager. Then he worked for two years in the same position in the our Paris subsidiary. He has a degree in Accountancy and Management, and he is currently doing a part-time MBA. His knowledge of languages includes any French, English, Greek and Polish. This makes him a very suitable for work in a European of organisation. @ Now match these sentence halves to write the second part of the letter of reference. 1 Heis an excellent manager, a) is a good team leader. very dedicated to the staff —\. _) for this post. 2 He is hard-working, and gets ) ©) his work and is a creative and 3 He motivates the staff and flexible person. 4 He is good at dealing with ( d) negotiating solutions. problems, and is very good at €) meets his deadlines. 5 Marcel is completely reliable f) and to the quality of his work. anil allvavs: 8) very good results. 6 He has a very positive attitude to 7 Uhighly recommend him Yours sincerely Julian Ash Director Sees carta]as. Markets TELE G Complete the definitions. Then wi hidden adjective. 4 An ..€aport.... market is outside the producer's country. 2 AN... market is good to enter. 3 The opposite of 1. 4 The opposite of a growing market. ‘each word in the puzzle and find the enter cag 5 The opposite of a young market. 6A _ market is for a product that a lot of people buy. 7A ._ market is the same as a large market. BA _ market is for high quality and expensive goods. 9A ._ market is small, but it very often makes money. A QO [A IOI i u CLI F c 1 Now complete the definition of the hidden word. Aw. . market is one that makes money. relic ies © Complete the text with the best words from the list on the next page. ‘What isthe secret of successful marketing? The answer is easy: think about your 4.1 First, ......2 market research to get some information about the customers’ needs. Then, supply exactly what the customers want. A successful product needs to be at the right .......3,and it needs to be .......4 at the right place. This means that you distribute it in the right way. Finally, how do you want to present the product to customers? Think about +5, image, advertising ~in one word: promotion, In 6, just remember: Product, Price, Place, and Promotion. These are ‘the four Ps” of the marketing mix. To market a .......7 successfully, you need to get this mix right. 3a)Pr Comparatives | 8 Markets J 4 a) customers ) orders sellers 2 a)do b) make work 3. a) expenses ) cost © price 4 adreliable b) available ©) profitable 5 a) design 'b) shop Otype 6 a)end 'b) conclusion O final 7 a)client b) profit © product © Write the missing letters to make the comparative form of ten adjectives. 1 smaller 2 larg 3 cas_ 4 hot 5 young__ 6 new __ 7 big_ 8 happ_ 9 earl 10 quiet__ @ Study these examples. Then match them to the spelling rules below. Adjective Comparative Spelling rule 1 cheap cheaper = Rule € 2 late later 3 big bigger 4 fast faster 5 clean cleaner | 6 early earlier a) Adjectives ending in consonant + vowel + consonant: double the last consonant + -er. b) Adjectives ending in consonant + y: change yto /+-er. ©) Adjectives ending in-e: +r. 4) Adjectives ending in two consonants: + -er. ) Adjectives ending in vowel + vowel + consonant: + -er. @ complete the sentences with words from the box. easiest more most younger worse a the easier than 4 Ithink the .2asi¢st, 2 Is South Korea a mobile to use is the Pronto-X. competitive market than Japan? 3 Itis more .» to break into export markets than into home markets. 4 It’s not just another good product it’s best product on the market. 5 Our customers are and richer than our competitors’ customers. 6 Peteisone ofthe ............ helpful colleagues I have. 7 Sales this month are a bit better they were last month, BO Lait ay(8 Markets | 8 Sales are not going up. We need to find soo better way of entering that market. 9 The design of this model is not very attractive, but it's touse than the RL202. 40 The rate of unemployment was ............ last year than this year CSET @ Stucy these sentences about large and small differences. much more attractive The Chinese market is alet a harder to break into | abit than the Ukrainian one. PUTT Ry id Note ‘Much and a little are usually preferred in formal, written English. Read the information about two mobile phones. Then match the sentence halves to describe the differences between them. Virga Mzoo Pronto-X Price | €299.99 €149.99 Weight | 120 grams 90 grams Size 6x1x3.em 6x10x2em Has 20 ringtones Has 5 ringtones Comes with 3 fun games | Comes with ao fun games Get €80 of free calls when | Get €4o of free calls when you buy one! you buy one! 4 TheVirga Moo is much —. a). cheaper than the Virga Mioo. 2 ThePronto-kisalot —»\_B) than the Virga Mioo; itis only 6x10 3 You get a lot more free calls | x2cm 44 The Pronto-X isa bitsmaller | © heavier. It weighs 120 gramst 5 TheVigaMioohasalot__\__o fangames than the Prontox 6 The Virga Msoo has a lot fewer ‘~€). more expensive than the Pronto-X. 7 The VirgetMioots much more ringtones than the Pronto-X. 8) when you buy a Virga Mio. Ping @ Beat the spelichecker! Add the missing letter in each of the sentences below. Spelling] + Twelve percent of the wore’s population les in Europe. 2. Anice market is small but often profitable. 3 think holidays abroad area rowing market 4 The lunch of our new range isin May. 5 We want to increase our market hare in Spain, 6 Our company is finding it difficult to beak into new markets.