3/2/2021 Basic concepts, principles, barriers and benefits of Total Quality Management (TQM)

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Chapter: Mechanical - Total Quality Management (TQM) - Quality Management

| Study Material, Lecturing Notes, Assignment, Reference, Wiki description explanation, brief detail |

Basic concepts, principles, barriers and benefits of Total Quality

Management (TQM)
1. Top management commitment 2. Focus on the customer – Both internal and external 3. Effective involvement
and utilization of entire work force 4. Continuous improvement 5. Treating suppliers as partners

Basic concepts and principles of TQM

1. Top management commitment

2. Focus on the customer – Both internal and external

3. Effective involvement and utilization of entire work force

4. Continuous improvement
5. Treating suppliers as partners

6. Establishing performance measures for the processes

7. Customers requirements - ( both internal & external) must be met first time & every
time
8. Everybody must be involved

9. Regular two way communication must be promoted I

10. Identify the training needs and supply it to the employees

11. Top management commitment is must

12. Every job must add value
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3/2/2021 Basic concepts, principles, barriers and benefits of Total Quality Management (TQM)

13. Eliminate waste & reduce total cost

14. Promote creativity

15. Focus on team work.

The barriers and benefits of TQM

1. Lack of management commitment

2. Lack of faith in and support to TQM activities among management personnel

3. Failure to appreciate TQM as a cultural revolution. In other words, inability to

change organizational culture
4. Misunderstanding about the concept of TQM
5. Improper planning

6. Lack of employees commitment

7. Lack of effective communication

8. Lack of continuous training and education

9. Lack of interest or incompetence of leaders

10. Ineffective measurement techniques and lack of access to data and results
11. Non-application of proper tools and techniques

12. Inadequate use of empowerment and team work

Benefits of TQM.

Tangible Benefits

Improved product quality

Improved productivity Reduced quality costs Increased market and customers
Increased profitability

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3/2/2021 Basic concepts, principles, barriers and benefits of Total Quality Management (TQM)

Reduced employee grievances

Intangible Benefits

Improved employee participation Improved team work

Improved working relationships
Improved customer satisfaction
Improved communication
Enhancement of job interest
Enhanced problem solving capacity

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