Best Practice

Clear Local Windchill PDMLink Cache

for Windchill Workgroup Manager

Aug 2019
Background

It is necessary to clear the local PDMLink cache regularly because of the following
reasons:

  The cache size has grown big, approximately over 4-5 GB, which affects the
Workspace performance
  The Workgroup Manager (WGM) fails to launch the CAD-application
  Error messages appear:
Prerequisite

Check your Workspace(s) and make sure to upload the following:

•  New Objects

•  Modified Objects

Note: Do not clear the local cache if you are unable to upload new/modified objects due
to errors etc
Step 1. Locate Cache Path

Open Server management via Tools > Server Management

Go to the Cache tab, copy the displayed path, and close the WGM
Step 2. Delete or Backup the Cache

You have three options:

•  Backup the local cache (save a backup of your cache to be “on the safe side”)
•  Delete the local cache
•  Delete the entire cache (server information and browser settings will be required again)

All options are presented on the following slides

The WGM will automatically create a new cache folder during next start-up
Step 2. Delete or Backup the Cache

Option 1. Backup local cache

Rename the .cache2008 folder
to e.g. Backup_cache2008
Step 2. Delete or Backup the Cache

Option 2. Delete local cache

Delete the .cache2008 folder (with shift+del)

Options 3. Delete entire cache (server info etc.)

Delete the following folders/files:

  .cache2008
  .Settings
  .ssappd
  .ssrd
  .lock
  .wfwsi2008
Step 3. Register Server

Start the WGM and register the server to start a new cache-folder:

1.  Login with your Windchill account

2.  Choose your Workspace
3.  Start work