Taking Reservations by Telephone (Fie to mak reseratian Z} identified the restaurant He offered to assist the caller, The caller wished 1 make a i dinner reservation. Fred got ‘out the reservation notepad, {Chor Max. Fred, the head: waiter, answered the telephone at Chez Max. He ind himself rected thecal. ( For what date, please? | The fourteenth of February. ) —— > os — ete | fx ( of Y 4 & w,. BAIS) : EF S a ae Vv Jreamres\a wanes teanaen erties mua Tomes ee eat eae ee em ust a minute Ms Reid, > ‘im very sorry, Ms Reid, bt there ) Oe secscbe beh, )(ipoemmuneatas) c ela eV aaa eaepen ol pL oe tee Sleped ee non-smoking section was number of people in her party: request ~a window table booked out that night. (Se that's a window table for’) (‘Could have a contact [ four atighctiry an the | | Sumber peace? ‘We havea window table in smoking) (Yes at ote He offered her am alternative, Ms Reid aovepted the offer, Fred read hack to Ms Reid all He asked Ms Reid for a and asked for hee agreement. the details he had written on contact number and wrote it the teservation wtp own on the notepad,(Thankyou forcaing..) (“Well see youn the fourteenth.) J ooabye, Me Rel Before ending the conversation, Free i Finally Fred copied all the information thanked the caller, fn the notepad into the restaurant reservation record ] Addressing Guests Speaking about TIME Speaking about DATES Whenever possible use: At cight o'clock | Weiten: 1 Jan U1 1,1.2008 SIR/MADAM At eight: | Spoken: jarmary first or | ‘The first of January /MR/MRS/MS/TITLE Ata quarter past eight ‘+ name ‘At eight fifteen Written: 31 Dec 31/12 12.31.2008 when you speak to guests. Spoken: December thirty frst At half past eight Written: 14 Feb 14/2 2.14.2008 ‘Aca quarter to eight Spoken: February fourteenth Ac seven forty-five ‘The fourteenth of February @ ‘Ac eight thirty The thirty-first of December Pearce eee VERBS NOUNS |. + mate a reseraion =the alee Picture sce fclecrran aga eeprom 3 *How can I belp you si?” address. alternative reserviation ar: answer caller takes a reservation 5S “For whic a apolosize Sonract number | */ floor charts plan showing all che bleh de aoe oe fais nel parse cayenne 7) sa la oe a | dey = seal items of oe ‘care for floor chart | een “At what time?” [something] head-waiter ‘+ A reservation record is a book check information ay Bae all the details of 8 “Could I have your name, pi pa ‘+ booking = a reservation Ste tin nan find fou} party * booked ont/ully Booked = the pegs eo restaurant fll and can’ take eae ieee cae any more reservations | all reservation ee (ned yevaeuae 11“ check if we have a table.” mate 7 aebgttetestgce | 16 “auld ge me econ a reservation) _ window identify yourself. number, please offer waiter | eee asec i | reserve |S offered her an alternative = gave 18“ We look forward to seeing sr ea | her another choice or possibiey ena lraa can al out lie tia eaaey | NB Some women prefer to use the we weed king «Cle MS instead of MRS or smoking ~ | tpecial | 7\ unit1_ Exercises 1. Choose a word from the box to match each pi ae 2. Fred asked the caller for the details of the reservation. What information did Fred ask for? date. of reservation 3. Match the words in column A with their meanings in column B. A B 1. assist tel a. give your name 2. reserve. i b, no more seatstables 3. a OUP some i say sorry 4. a request H 4. say yes to an offer 5, filly booked .. i e. help 6. apologize i £ book 7. accept i a party i 8. identify yourself hh. something 2 person asks for 184. Write out some ways of saying the time shown on the clocks below. seven fifteen a quarter past seven 5. Write down a spoken form of these dates. April 5 33 May 12° Dee 26.2008 3ui2 the fifth of Apt 6. Match the terms on the left with the statements on the right. 1, Identifying yourself te) a, “a round table near the door” 2. Greeting to) b. “I'm afraid we're fully booked tonight.” 3. A special request et &. “Jenny speaking.” 4. Apologizing, to d. “Good afternoon, sit.” 5. Spelling out something 11 . “Can I help you, madam?” 6. Making a reservation tod f. “Pll check the floor chart for you.” 7. Assisting a caller ti “Thats HUDSON" 8, Offering to do something — [| bh, “Pi like to book a table for dinner, please.” for someone 7. What is the head-waiter saying to the callers below? Fill in the speech bubbles. kk i 8. Discuss the following questions with your trainer or partner. 1. Why do some women prefer to use the title MS instead of MISS or MRS? 2. Why did Fred ask the caller for a contact number? 3. Why does Fred write down details on a notepad while he talks to the caller?