SMAX Administrator Certified Professional Exam

Exam No- SMAX320A-CP Category: ITOM

For software version(s): 2018.11 Exam length: 2 Hours

Delivery format: Online eLearning Audio: No

exam
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Exam Description
This exam verifies and validates that how a tenant & Suite administrator user will use the SMAX
to perform variety of management tasks that range from data management, people
management, designing applications and its workflows.

Why should you earn this Certification?

 To ensure you have the skills of a SMAX Administrator.
 Check point your knowledge for Information Technology Infrastructure Library (ITIL) –
Complaint IT Processes with embedded machine learning and contextual analytics.
 Ensure your understanding of performing all administrative tasks in service
management for setting up a new process based book order applications from creating
custom record types with forms. Fields, business rules, processes, notifications and
workflows to defining custom actions and pre-defined lists.
 Ensure a suite administrator who wants to perform administration tasks for the SMA
suite for setting up SMAX from configuring and email server to creating or importing a
customer, account, user, license, license pools and tenant.

The exam consists of the following:

 Number of items: 49 questions
 Exam time: 2 hours
 Passing score: 70%

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Audience/Job Roles
This course is intended for:
 Tenant Administrators
 Suite Administrators

Prerequisites/Recommended Skills
To be successful in this exam, it is recommended that you should have attended the Software
training courses:
 SMAX310SP- Service Management Automation X; Tenant Administration (Digital
Learning) Lesson1-7 - http://bit.ly/35YqXvn
 SMAX320SP- Service Management Automation X: Suite Administrators (Digital Learning)
Lesson 1-5- http://bit.ly/2JmawPM

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Learning Objectives:
Modules Objectives
Tenant  Managing a record type’s workflow
Administration  Customizing record type workflows and lists
 Administering the Service Portal
 Customizing settings and routing records to correct groups
 Managing a record type’s workflow
 Securing record types and data
 Synchronizing, analyzing and debugging data

Suite  Setting up an email server
Administration  Onboarding the required resources
 Operating licenses
 Managing and deploying tenants
 Administering the suite settings

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