Technology and ivelihood Education Module 1 Use Tools, Equipment, and Paraphernalia TLE_HEFS7/8UT-Oab-2Technology and Livelihood Education — Grade 7/8 Altemative Delivery Mode Module I- Use Tools, Equipment and Paraphernalia Home Economics Front Office Services TLE_HEFS7/8UT-Oab-2 First Edition 2020 Republic Act 8283, section 176 states that: No copyright shall subsist in any work of the Govemment of the Philippines. However, prior approval of the government agency or office wherein the work is created shall be necessary for exploitation of such work for profit. Such agency or office may, among other things, impose as a condition the payment of royatties. Borrowed materials (I.e., songs, stories, poems, pictures, photos, brand names, trademarks, etc.) included in this book are owned by their respective copyright holders. Every effort has been exerted to locate and seek permission to use these materials from their respective copyright owners. ‘The publisher and authors do not represent nor claim ownership over them.Published by the Department of Education — Region II Secretary: Leonor Magtolis Briones Undersecretary: Dlosdado M. San Antonio Development Team of the Module Author: Jo-Ann V. Baquiran Language Reviewer: Ma. Lourdes G. Dela cruz Content Editor: Keith Richard R. Hernandez Illustrator: Josephine C. Laguardia Layout Artist: Jo-Ann V. Baquiran Management Team: Gregorio C. Quinto, Jr., Ed.D. Chief, Curriculum Implementation Division Rainelda M. Blanco, Ph.D. Education Program Supervisor - LRMDS. Agnes R. Bernardo, Pn.D. EPS-Division ADM Coordinator Joe! |. Vasallo, Ph.D. EPS -EPPITLE/TVE/TVL, Glenda . Constantine Project Development Officer II Joannarie C. Garcia Librarian IThis module provides discussion and series of activities that will give you a deep understanding about tools, equipment's, and paraphernalia's in Front Office Services. At the end of this module, you are expected to: 1. categorize tools, equipment, and paraphemalia according to their uses. 2. select the best tools, equipment, and paraphernalia according to their uses; and 3. inculcate the values of safety and precautions in using tools, equipment, and paraphernalia in a workplace. Hello! | hope that you are energized today. Make yourself physically and mentally ready for our new lesson. But before that, let us check your prior knowledge about our new lesson. Feel free to answer the following questions. Pre-test Directions: Multiple Choice: Choose the letter that corresponds to the correct answer. Write the chosen letter on your answer sheet. 1. The best tool for holding large amounts of files without taking up too much floor space. a. cabinet «filling cabinet b. drawer d. paper rack 2. Which of the equipment below used in front office activities that basically has these applications Google, GMail, Yahoo, Facebook? a. computer c. printer b. internet d. software 3. Adesk where a receptionist works. a. corridor c. lobby b. desk 4d. reception desk 4. It is usually a metal box, housed in a bank vault that customers can rent to keep valuables, legal documents, and other prized possessions in a secure location a. cash box c. safety deposit boxb. deposit box d. vault . A front office tool used for keeping the keys of the guest room in sequential order for the guest rooms. a. keys c. key holder b. key chain d. key rack . It is the global computer network providing a variety of information and communication facilities, consisting of interconnected networks using standardized communication protocols. a. connection c. software b. intemet d. wii . It is an electronic device for storing and processing data, typically in binary form, according to instructions given to it in a variable program. a. calculator c. memory card b. computer d. sim card . A device used to print from simple text writings, reports, charts, graphics, to photographs, images, posters, cards, stickers, among others. a. credit card imprinting machine. c. fax machine b. computer d. printer . Which of the following is an apparatus system or process for transmission of sound or speech to a distant point, especially by an electric device? a. computer c. printer b. fax machine d. telephone 10. device used for sending and receiving printed pages or images over telephone lines by digitizing the material with an internal optical scanner and transmitting the Information as electronic signals. a. printer c. scanner b. fax machine d. telephone 11.|t is also called credit card imprinter, sometimes referred to as a “click-clack” machine, a. credit card ¢. credit card imprinting machine. b. credit card holder 4. credit card printer 12.Paraphernalia used in recording the essential details needed to be followed for the reservation. a. guest form c. registration details b. logbook 4. registration form 43. replacement for mechanical key it is usually made of plastic card, similar to a credit card, containing data on an embedded magnetized strip that can electronically unlock a door, activate a machine, etc. a. card c. key card b. hotel card d. master card 414. tis a record book with periodic entries used for logging in.a. hotel record . logbook b. timecard d. record book 15. It is an electronic device for performing mathematica! calculations. a. abacus . cellphone b. calculator d. tablet Are you done answering? Are the statements above being familiar to you? Well, if you answered no, this module would help you understand more about this lesson. So, keep moving with the activities. Enjoy learning! Coat set The front office is also known as the face of the hotel. It is the first guest contact area and the nerve center of the hotel. All the activities and areas of the front office are geared towards supporting guest transaction and services. Itis the one of the many departments of the hotel business which directly interacts with the customers when they first arrive at the hotel. The staff of this department is very visible to the guests. Front office staff handles the transactions between the hotel and its guests. The Front Office is also called the nerve center of a hotel. It can be defined as a front of the housing department located around the foyer and the lobby area of a hospitality property. As this department is located around the foyer area of the hotel and is visible to the guests, patrons, and visitors, they are collectively called “Front Office”_ This department is one of the major operational and revenue-producing departments of the hotel which generates two-thirds of the revenue eamed by a hotel from the sale of the guest rooms. It involves in providing valuable services to the guests during the entire guest cycle consisting of Pre-arrival, Arrival, Occupancy and Departure. In performing the task efficiently and effectively proper use of tools, equipment, and paraphemalia is essential to make the work easier for the Front office personnel and to give guest quality service.There are 3 classifications such as tools, equipment, and paraphernalia. FRONT OFFICE TOOLS Name Pictures Meaning Uses of /Characteristics Tools —adeskatwhicha |e for beautifying receptionist works. the area — An office ora * anarea for Reception counter, as at a hotel, | attending phone Desk at which guests are —_| callls and visitors. registered. * towelcome guest Used to hold large amounts of ~ apiece of files without tuna se | ig 1g documents | much floor space. Filing Cabinet so that they can be ea found easily. Used to categorize and store files and folders. Can reduce loss of company information or damage to the filing cabinet's contents. — An object where |» Use tohold keys are placed. keys. | = Itiswoodenor | Used for ry metal framework keeping the keys I |L ILg]| | racks present the front | of the guest room Key rack "/F]| | desk. it contains many | in sequential order a Eek slots used for keeping the keys of the guest room in sequential order for the guest rooms. for the guest rooms.— this is a metal box, « Use to keep usually housed ina —_| valuables private bank vault that and safe. customers can rent sett Seance ang |*_ Use pet Deposit Box other vauable items from theft. possessions. «itis used to protect items from being lost or misplaced. FRONT OFFICE EQUIPMENTS Name Pictures Meaning Uses of Equipments [Characteristics — Anelectronic « Use as a point of device for storing and | sale and for general Computer processing data, record keeping. typically in binary * Use to design form, according to things. instructions given to | Use computers itin a variable for research, word program. processing and ‘emailing. — These are the Use to access programs and other | information, ticket operating information | reservation, used by a computer. | Chatting, digital - is acollection markets, of data entertainment, bill Software or computer payment, instructions that tell | organization the computer how to | Management and work. many more. - is acollection + Google, GMail,