Assignment_Supervisory Skills Name:___Hung Chun Sing____ Class:_____1B____________

(1) List 3 differences between the roles of a Manager and a Supervisor.

1.Managers make strategic and tactical decisions at senior and middle management
levels respectively, while supervisors make operational decisions.
2. Managers establishes as well as executes policies, strategies, entrepreneurial

activities, overall direction and control and technological and specialism expertise,
while supervisors usually execute.
3. Managers are involved in long-term as well as short-term direction and control of
employees.

(2) State whether each of the followings is a supervisor or a manager. Give two reasons on each.

Job Supervisor or Manager Reason

(a) The commissioner of Manager Managers make strategic and

police tactical decisions at senior
Managers establishes as well as
executes policies, strategies,
entrepreneurial activities, overall
direction and control and
technological and specialism
expertise
(b) A fire-fighter’s captain Supervisor The leader is also one of the
workers.
Responsibilities include allocating
work, ensuring smooth workflow,
and dealing with the day-to-day
activities.
(c) A leader of an Supervisor The leader can allocate work,
assembly line ensuring smooth workflow, and
dealing with the day-to-day
activities.
The job carries much high authority
and responsibilities.
(d) A foreperson Supervisor The work includes more planning
and controlling.
The leader can allocate work,
ensuring smooth workflow, and
dealing with the day-to-day
activities.
(e) The system manager Supervisor The job carries much high authority
in a computer room and responsibilities.
Department Supervision: A
department supervisor controls a
group of sections.

(3) Repeat (2), this time focusing only on the three skill sets needed: technical skill, human skill,
and managerial skill.

Job Skill set

 (a) The commissioner of police technical skill, human skill, and managerial
skill.
(b) A fire-fighter’s captain human skill, and managerial skill.

(c) A leader of an assembly line human skill, and managerial skill.

(d) A foreperson human skill, and managerial skill.

(e) The system manager in a computer room human skill, and managerial skill.

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Assignment_Supervisory Skills Name:___________________________ Class:_________________
(4) Give two examples (i.e. name of the skill) for each of the following skills:
(a) technical skill
(b) human skill
(c) managerial skill

Technical skills:
1. Giving instructions and judgment
2. Train or give direction

Human skills:
1. Time management
2. Stress management.

Managerial skills:
1. Recommendations to management
2. Forecasting, planning, organizing, commanding, coordinating and controlling

(5) “A supervisor needs to have supervisory skills, of course. But there is no need for
nonsupervisor to have any supervisory skill.” Do you agree? What are the reasons?

Sorry, I don`t agree. The reason is technical skills and Human skills are important for
lower-level managers because they involve interaction with other people and tend to be
in more contact with the workers or employees who directly perform the task, and
therefore must have adequate knowledge to direct and instruct them.
(6) Name any four essential qualities of a good supervisor.

Drive: possessing vitality, energy and enthusiasm.

Leadership: the ability to lead, to give direction, to motivate

Intelligence: at least average intelligence.

Character: honesty, just and fair, stable personality, cheerfulness, enthusiasm, sense of humor,
reasonable temperament, considerate, open-mindedness

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