PONWEERA ARACHCHIGE, SHONE HARSHA

Contact # : +94 765545934

Email ADD : shone.harsha@gmail.com

Objective:

To be a part of a company that provides skills and confidence through leadership and aims for
industrial excellence.

Work Experience:

2009 May - 2010 Jan – Marketing Executive (Suntel Pvt Ltd )

2010 Feb – 2012 Dec – Pool Attendant (Acacia Hotel UAE)

2013 Mar – 2014 Apr – Bellman (Waldrof Astoria UAE)

2014 Jun – 2015 Dec - Assistant sales manager (FRP Technologies Pvt Ltd )

2015 Dec - 2017 Aug- Head of operations (FRP Technologies Pvt Ltd )

2017 Sep – present - proprietor (Hanthana Eco Lodge Kandy)

Duties & Responsible: HANTHANA ECO LODGE : HOTEL

✓ Checking bookings on booking.com and other web sides.

✓ Assure the cleanliness of rooms before guests arrive.
✓ Make sure the welcome for the guest will be memorable.
✓ Make sure attend the guest needs all the time in their stay at the hotel.
✓ Brief the guest all the fun activities and place that they can visit near the hotel.
✓ All the time need to be aware of the clean, hygiene proposes during the guest stay.
✓ Do some activities for guest entertainments at the hotel.
✓ All ways brief the staff about how handling the guest and make good memorable
moment for the guest at the hotel in their stay.
✓ Make sure the guest will leave the hotel happy so they will return or they will
recommend my hotel to other guests.
Duties & Responsibilities:

✓ Daily checks to ensure keys are ready for check-in.

✓ Greet all guests in lobby in warm and professional manner, make them feel welcome
and anticipate their needs before they arise.
✓ Recognize all returning and VIP guests, and welcome the back. Escort all checking-in to
their accommodations following hotel procedures and acknowledge by name.
✓ Should aware of hotel daily activities, group and VIP arrivals.
✓ Should aware of room features, hotel facilities, and emergency procedures.
✓ Daily bags pulls, luggage pick-up and drop-off
✓ Ensure all luggages is correctly labeled and stored
✓ Maintain and updates master keys.
✓ Ensure bellman room is kept clean, tidy and organized at all times.
✓ Assist shuttle drivers with guest and luggage pick & drop.
✓ Unit, key, locker and telephone checks when requested.
✓ Assist housekeeping with common area cleaning and laundry.
✓ Clean and maintain lobby, entrance doors and bell trolleys including snow removal.
✓ Assist guests with general questions and enquiries.
✓ Assist Front Desk during periods.

Educational & Certificates

• Course : Basic Computer

• General Certificate of Education (O/L)- 2006
• Have been Certificated for English language competitions in 2006-2007
• Training in Waldrof Astoria for Passion to Serve
• Training in Waldrof Astoria for Creating Memorable Moment
• Gold Medal for Highest Guest Comment

Capabilities & Skills:

• Flexible & able to work and act harmoniously to other people

• Hardworking and eager to learn
• Able to speak English, Sinhala & Hindi
• Basic knowledge about computer

Personal Particulars:

• Age : 28 years old

• Date of Birth : June 25, 1990
• Nationality : Sri Lanka
• Gender : Male
• Marital Status : Married
• Permanent Residence : S-126 Nivasiepura, Ekala Sri lanka
Character Reference

Name : Mr. Disanayaka

Relationship : Food and Beverage Manager
Company : Choy’s Water Front Residents
Location : Sri Lanka
Contact # : 019042999

Name : Mr. Kaushalya

Relationship : General Manager
Company : Choy’s Water Residents
Location : Sri Lanka
Contact # : 0766807960

I hereby certify that all of the above date and information are true and correct to the best of my
knowledge and belief.

SHONE HARSHA