TRAINING REGULATIONS FOR

FOOD AND BEVERAGE SERVICES NC III

SECTION 1 FOOD AND BEVERAGE SERVICES NC III QUALIFICATION

The FOOD AND BEVERAGE SERVICES NC III Qualification consists of competencies that a person
must achieve to deliver and supervise food and beverage service operations in various food and
beverage service facilities.

This Qualification is packaged from the competency map of the Tourism Sector (Hotel and
Restaurant) as shown in Annex A.

The Units of Competency comprising this Qualification include the following:

CODE NO. BASIC COMPETENCIES

400311319 Lead workplace communication

400311320 Lead small teams

400311321 Apply critical thinking and problem-solving techniques in the workplace

400311322 Work in a diverse environment

400311323 Propose methods of applying learning and innovation in the organization

400311324 Use information systematically

400311325 Evaluate occupational safety and health work practices

400311326 Evaluate environmental work practices

400311327 Facilitate entrepreneurial skills for micro-small-medium enterprises (MSMEs)

CODE NO. COMMON COMPETENCIES

TRS141201 Receive and resolve customer complaints

TRS141202 Work cooperatively in a general administration environment

TRS141203 Maintain quality customer/guest service

TRS141204 Roster staff

TRS141205 Control and Order stock*

TRS141206 Prepare and deliver training sessions

TRS311207 Plan, conduct and evaluate staff performance assessment

CODE NO. CORE COMPETENCIES

TRS513301 Direct and lead service team in the dining area/restaurant

TRS513302 Promote and prepare extensive range of food and beverage products for table side
service requirements

TRS513303 Organize functions related to Food and Beverage Service at a hotel or restaurant

TRS513304 Process financial sale transactions

TRS513305 Monitor and maintain stock

A person who has achieved this Qualification is competent to be a:

❑ Assistant Head Water/Waitress

❑ Head Waiter/Waitress

❑ Maitre d’Hotel

❑ Captain Waiter/Waitress

❑ Banquet Head Waiter/Waitres