12.1. Match the term in the left column with its definition in the right column.

1. CRM system d. System that contains customer-related data organized in

a manner to facilitate customer service, sales, and
retention

2.Open-invoice g. Method of maintaining customer accounts that

method generates payments for each individual sales transaction

3. Credit memo a. Document used to authorize reducing the balance in a

customer account

4. Credit limit h. Maximum possible account balance for a customer

5. Cycle billing b. Process of dividing customer account master file into

subsets and preparing invoices for one subset at a time

6. FEDI c. System that integrates EFT and EDI information

7. Remittance advice n. Turnaround document returned by customers with

payments

8. Lockbox j. Post Office box to which customers send payments

9. Back order k. Document used to indicate stockouts exist

10. Picking ticket m. Document that authorizes removal of merchandise

from inventory

11. Bill of lading l. Document used to establish responsibility for shipping

goods via a third party