BUSINESS COMMUNICATION

Assignment- Letter writing (positively replying to customer’s

complaint)

Submitted To: Prof. Ekta Rani Chauhan

Submitted By:
GROUP NO.2

 Raghav Kapoor-21BSP3062

 Isha Godhwani-21BSP3276

 Anshul Sharma-21BSP3133
 Dhanishth Dhawan-21BSP0796
DELL
INDIA
Sector-22, Gurugram
Haryana, PIN-110038
(123) 456-7890
noreply@example.com

Rajiv Kumar
Sector-62, Noida
Uttar Pradesh, PIN-201301
(789) 456-3210
doreply@example.com

Date: July 16,2021

Subject: Complaint for technical issues in Dell Vostro 14 3000 Laptop (Complaint No.-
DV325871)

Dear Mr. Rajiv

Thank you for taking the time to communicate to us. We refer to your letter of complaint date
on July 10, 2021. We are delighted to inform you that your customer complaint number
DV325871 has been approved for replacement of the product.

Kindly accept our sincerest apology for any trouble or inconvenience we have caused you. It
appears that the issues you are experiencing were caused by malfunction of the product.
Our team of engineers have identified the issue and have actively agreed to replace it. We
estimate that the replacement will be completed within a week.

Please don’t hesitate to contact us if you require further assistance. Thank you for taking the
time to provide us with valuable feedback.

It’s our goal to retain you as a satisfied customer and we hope to serve you again in the
future.

Thanking You

Sincerely

Nalini Mukherjee

Customer Services Head

Dell India