Language file 1 Plang an oder fecevig an oer Can help you? Do you have an account with is? How many do you need? Can [just check your order? Is that everything? 37 me5 Making an order Td like to place an order, please. ‘The account number is Pd like to order Hove much ate they? ‘Thank you, that's fine ‘Well send the goods . We'll invoice you as usual ‘Write complete sentences using these prompts 1 [ many } need? 2 Can j help? 3 | account | 7930420. 4 / lke {onder / 20 boxes, Positive two desks afew chairs alot of pens Negative not many plants not alot of plants How many printers have we got? Have we got a lot of printers? 4 Pat the words in the right columns. employee paver | Sosntable ——scoumtble newspaper phone desk When you learn new nouns, you can add them to the lists above. 5 [just eheck {order? 6 | lke | place (order 7 [have | account? 8 J much [ they? a litte | information| alot of water | oe | ee How much money do we need? Have we got a lot of money? ‘b Complete these questions with much or many. 1 How can we spend on advertising? 2 How people will be at the meeting? 3 How coffee is there in the machine? 4. Do sons People Work in your department? 5 WoW cononnnn is that computer? ‘€ Mateh the questions 1-5 above to the answers a-e, No, there aren't many of us. Just five bb There's only a litle. We need to put some more in, © We don't know yet. We're waiting for some Financial information from Head Oi 4 Only a few. About fous, [think fe Not much, I's in the sale Its only €999 aroma TIENG ANH ‘cho NGUGrOLLAM38 Language file 3. Dealing with problems ‘Eplainng a problem ‘We can use the past ple to explain a problem: want wanted We wanted twenty boxes. didn't want We didn't want ten boxes. order ordered [ordered red pens. didn't order I didn’t arder these items promise promised ‘The salesman promised us a discount. didn't promise He didn't promise 508, ‘megular verbs be was/were ‘The delivery was late, Some things were broken. wasn'tveren't The fe gift wasn’t there. buy bought We bought the same items last month, «didn't buy We didn’t buy them from you lat ime. bring brought ‘The driver brought the wrong order didn't bring He did't bring the invoice. Complete the sentences with the correct past form of the verb, 1 (4) The goods (be) ict. 5 (+) And she... (bring) last year’s pricelist! 2 (-) The driver come) yesterday. 6 (-) They (send) an invoice. 3 (-) We (orant) 100 cases 7 (4) Our assistant (buy) cheaper ones 4 (6) The saleswoman (arrive) at the local shop! very late, a(t (onder) these Promising action ‘We can use the future simple to promise action: 1M check withthe salesperson, (111 = will.) The driver will take it for you. Well send another one tomorrows. (We'll = We will | He'll ask you to complete a form. (He'll = He will. Motes To talk about the Future tke this, dv" use Ue present aye Complaining Put this dialogue in the correct order. ee spol Hotatal a The other thing is -- ‘: 'm sorry about that. I'll check it a - fry ye era Me rome ten pr cet coun ote peut Tecalogec pct 0 eve ys Gt, g: AT a oraieox, Toca an Oat Apologizing ‘isn’t here. I'm terribly sorry. +MX343467, g T'm very sorry about that. Hello, Unifit. Can I help you? a Just @ moment, please. Your onder a wet ot ys. Yu shoul wets Goodbye. a Uh god thank yu, 5 Bye, a TENG ANH