Jorge Duenas-Reyes

3531 Santa Ana Street

Huntington Park, CA 90255
Cell: (323) 994-1061
E-Mail: JorgeDuenasR@aim.com

Qualifications
• Extensive Knowledge In The Use And Installation All Of The Microsoft Windows
Operating Systems.
• Proficient With The Use Of Microsoft Office
• Professional With The Internet And E-mail
• Password Resets
• Configuring Of New PC Systems
• Upgrading PC’s And Printers
• Can Connect Computers To A Network
• Knowledgeable In Network Printer Configurations
• Very Professional On The Phone With Good Communication Skills In The English And
Spanish Language
• Expert In The Use Of Office Equipment And Machinery
• Outstanding Work Ethic
• Experienced In Troubleshooting, Repairing And Installation Of All Types Of Computer
Hardware And Software
• Typing Speed Of 40 WPM
• Bilingual Spanish
• Data Entry Experience
• Call Center Experience
• I Am A+ Certified By CompTIA
• Inventory Control
• Registration And Financial Screening Of Patients
• Electronic Health Record / Electronic Medical Record Knowlegde And Experience

Education
5/2007-6/2012 University Of Southern California
Office And Business Management
3/2003-1/2004 East Los Angeles College
Vocational Diploma: Office Administration
8/2000-10/2002 American Computer Institute
Associate of Science Degree: IT: Information Systems
6/1996-6/2000 Huntington Park High School
High School Diploma

Certifications
1/2020 CompTIA
A+ Certification

Employment History
1/2009-1/2020 County Of Los Angeles Department Of Health Services
(Los Angeles, CA 90007)
Intermediate Clerk
• Processed documents according to a predetermined but specialized procedure for such purposes
and formulating property descriptions, and recording and indexing court papers, transcripts, and
legal process.
• Checked documents for completeness, accuracy, and compliance with legal and other
requirements.
• Answered questions and gives information to the public concerning such matters as regulation,
procedures, and the preparation and filing of legal forms, applications, and permit requests; acts
as special receptionist or counter clerk.
• Kept records of a nature requiring specialized knowledge, discrimination and judgment in the
selection, compilation or computation of data to be included such as cost data records and
distribution and control ledgers which can be posted without extensive knowledge of
bookkeeping principles.
• Compared or segregates documents in cases where specialized knowledge of the function and
more than a routine check for accuracy is involved as in the auditing of warrants or purchase
orders.
• Operated office machines such as calculators, typewriters, etc., incidental to the performance of
other duties.
• Maintained clerical controls where work is divided among personnel performing separate parts of
an entire operation.
• Searched records and files for data where judgment and discrimination are required in selecting or
abstracting material.
• Answered correspondence requiring the selection of data necessary in formulating the reply,
referring unusual cases to a superior for approval.
• Estimated amounts due and collects fees.
• Interviewed Patients To Determine Eligibility For L.A. Care Programs
• Exercised minor supervision over the work of others.
• Heavy Filing
• Scheduling Appointments
• Financial Screening Of Patients
• Electronic Medical Record
• Registration Of Patients
• Verification Of Patient Insurance
• Worked with physicians regarding new prescriptions, refill and directions of medications
• Worked with various pharmacies regarding new Rx medications and patients health
concerns
• Assisted management staff with financial decisions regarding employees, budget,
equipment and supplies
• Worked with management to enforce rules, work schedules and job responsibilities
• Sorting Of Medical Records
• Answering Telephones
• Delivering And Filing Charts
• Heavy Data Entry
• Scanning Medical Records And Charts
• Pulling Charts (Clinics) And Prepare Them For Their Upcoming Appointments
• 10-Key
• Assist In The SNAP Project For Managed Care Services
• Worked On The IBM And Cerner Systems For The Enterprise Health Information Management
Department To Inspect, Manage, Merge And Link Multiple Patient Accounts And Visits.

4/2007-11/2008 AT&T (Alhambra, CA 91801)

Administrative Clerk
• Worked With A Group Of Account Managers And Account Executives Supplying Them
With Data Pulled From Their Database
• Compiled And Maintained Reports
• Provided Administrative Support To The Account Management Team
• Heavy Data Entry And 10-Key
• Worked With MS Word, Excel & Access
• Sending Faxes And Email
• Inbound Customer Phone Calls(80 Per Day)
• Created Information Packages for SAI Requests
• Heavy Filling
• Created Word Templates
• Set Up Personal Email Accounts And Folders

7/2005 – 12/2008 Yahoo Inc! (Burbank, CA 91504)

Technical Account Manager
• Assisted With The Migration And Launch Of Panama(The New Keyword Management System)
• Worked In A Fast Paced Environment
• Worked With A Group Of Account Managers And Account Executives Supplying Them With
Data Pulled From Their Database
• Worked With Custom Applications To Pull And Run Reports In Bulk
• Client Phone Calls And Emails
• Provided Customer Service
• Compiled And Maintained Reports
• Provided Administrative Support To The Account Management Team
• Supported Account Managers And Account Executives In Running Reports
• Created License Keys And Leads In Salesforce
• Created Master Accounts In CRM(Customer Relations Management)
• Updated Quota And Information In CRM(Customer Relations Management) And Salesforce
• Set Up Access To The New API(Interface) For Our Clients
• Tested Web Pages And Provided Feedback Support
• Created Twiki Web Pages
• Created Reports
• Created Migration Packages
• Heavy Data Entry
• Light Editorial
• Worked With Microsoft Word, Excel & Access
• Worked With The Internet, CRM And Salesforce
• Used Excel To Record, Copy Format, Upload, Filter And Sort Large Plots Of Data
• Information Verification

10/2003 – 6/2005 Clinica Medica General (Los Angeles, CA 90057)

Desktop Support Technician
• Troubleshooting PC’s And Laptops And Manually Repaired Them If Necessary
• Troubleshoot Computer Accessories And Peripherals
• Uninstall And Replace Several Different Computer Components
• Manually Replaced Parts On The Computers
• Over The Phone Technical Support
• Email Support
• Password Recovery
• Setting Up Email Accounts
• Connect Users Through Wifi (Wireless) Networks
• Computer Refreshes
• Rollouts
• Remedy Ticketing System
• Installation Of All Types Of Computer Hardware And Software
• Full Computer System Recoveries And System Restore
• Upgrading PC’s And Printers
• Data Entry
• 10-Key
• Worked With Microsoft Word, Excel & Access
• Prepared All Currency, Patient, Doctor And Technician Reports
• Fully Backed Up System And Computer Data And Information
• Sending Faxes And Email
• Copying And Sorting All Reports That Were Made Each Week

6/2001 - 8/2003 R D C Construction (Huntington Park, CA 90255)

Administrative Assistant
• Basic Computer Operations
• Inbound Customer Phone Calls(80 Per Day)
• Worked With Microsoft Excel And Microsoft Word
• Arranged Schedules And Meetings With Management
• Planed And Booked Flights
• Processed Bills And Invoices
• Data Entry
• Handled Refunds, Credits And Exchanges
• Sending Faxes And Emails To All Of Our Customers
• Calculated Stock, Inventory And Currency
• 10-Key
• Created Currency Reports
• Trained Clerical Staff

3/2000 - 5/2001 CVS Pharmacy (Bell, CA 90201)

Supervisor
• Scheduled Interviews
• Provided Customer Service
• Trained Clerical Staff
• Calculated Stock, Inventory And Currency
• Arranged Employee Meetings With Management
• Handled Refunds, Exchanges, Rain Checks And Complaints
• 10-Key
• Worked With Microsoft Excel And Microsoft Word
• Data Entry
• Sending Faxes And Email
• Preparing, Copying And Sorting Reports
• Supervised A Team Of 8 People In The 2nd Shift

Salary History
County Of Los Angeles – $3,800/Monthly
AT&T - 16/Hourly
Yahoo! Inc - $26/Hourly
Clinica Medica General - $18/Hourly
RDC Construction(Reyes Air) - $15/Hourly
CVS Pharmacy – $11/Hourly

References Available Upon Request