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Listening: The Mother of All Speaking: DR Shilpee A Dasgupta
Listening: The Mother of All Speaking: DR Shilpee A Dasgupta
Dr Shilpee A Dasgupta
LISTEN
L: look (establish eye contact)
I: inquire (ask questions)
S: (summarise, paraphrase occasionally
and share it with the speaker)
T: take notes (take notes mentally if not
with paper and pencil)
E: encourage (encourage the speaker
through verbal and facial expressions)
N: neutralise (neutralise any strong
feelings; be objective)
The Chinese Saying
Selective listening
Diplomatic listening
Active listening
Critical listening
Empathic listening
Active listening:
Inadequate language
Non-serious listening
Lack of interest
Lack of confidence
Impatience
Strong convictions
The good listener