BBA 101

6/3/2017
 Levels of Management
0 The term “Levels of Management’ refers to a line of
demarcation between various managerial positions in an
organization.
0 The number of levels in management increases when
the size of the business and work force increases and
vice versa.
0 The level of management determines a chain of
command, the amount of authority & status enjoyed by
any managerial position.
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 0 The levels of management can be classified in three
broad categories: -

0 Top level / Administrative level.

0 Middle level management.
0 Low level / Supervisory.

BBA 101
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 Levels of Management

BBA 101
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 Top Level of Management

0 It consists of board of directors, chief executive or

managing director.
0 It is ultimate source of authority and manages plans and
policies for an enterprise.
0 It devotes more time on planning and coordinating
functions.

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BBA 101
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 0 It issues necessary instructions for preparation of
department budgets, procedures, schedules etc.

0 It prepares strategic plans & policies for the

enterprise.

0 It appoints the executive for middle level i.e.

departmental managers.

0 It controls & coordinates the activities of all

the departments.
BBA 101
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 Middle Level of Management
0 The branch managers and departmental managers
constitute middle level. They are responsible to the top
management for the functioning of their department.
They devote more time to organizational and directional
functions.
0 In small organization, there is only one layer of middle
level of management but in big enterprises, there may
be senior and junior middle level management.

BBA 101
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 Role of Middle level Mgmt
0 They execute the plans of the organization in
accordance with the policies and directives of
the top management.
0 They make plans for the sub-units of the
organization.
0 They participate in employment & training of
lower level management.
0 They interpret and explain policies from top
level management to lower level.
BBA 101
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 0 They are responsible for coordinating the
activities within the division or department.
0 It also sends important reports and other
important data to top level management.
0 They evaluate performance of junior
managers.
0 They are also responsible for inspiring lower
level managers towards better performance.

BBA 101
6/3/2017
 Lower Level of Management
0 Lower level is also known as supervisory / operative level
of management. It consists of supervisors, foreman,
section officers etc.

“Supervisory management refers to those executives

whose work has to be largely with personal oversight
and direction of operative employees”. In other words,
they are concerned with direction and controlling
function of management.
~ R.C. Davis,
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 Role of Lower level Mgmt
0 Assigning of jobs and tasks to various workers.
0 They guide and instruct workers for day to day
activities.
0 They are responsible for the quality as well as
quantity of production.
0 They communicate workers problems,
suggestions, and recommendatory appeals etc to
the higher level and higher level goals and
objectives to the workers.
0 They help to solve the grievances of the workers.
BBA 101
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 0 They supervise & guide the sub-ordinates.
0 They are responsible for providing training to the
workers.
0 They arrange necessary materials, machines, tools etc
for getting the things done.
0 They prepare periodical reports about the performance
of the workers.
0 They ensure discipline in the enterprise.
0 They motivate workers.
0 They are the image builders of the enterprise because
they are in direct contact with the workers.

BBA 101
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BBA 101
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 MANAGERIAL
SKILLS

BBA 101
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 MANAGERIAL SKILLS

• “Managerial Skills” mean the personal

ability put to use by a manager for the
accomplishment of organizational goals.

• The job of a modern manager has become

very complex. He requires different types of
skills to manage a large organization in
dynamic environment.
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 • R.L. Katz has given 3 types of managerial skills as
follows:
• Technical skills.
• Human skills.
• Conceptual skills.

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 BBA 101
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Technical Skills
The technical skill implies an understanding of and
proficiency in a specific kind of activity, particularly one
involving:
 Methods
Processes
Procedures, or
Techniques
It involves specialized knowledge, analytical ability within
that specialty, and facility in the use of the tools and
techniques of the specific discipline. Vocational and on-
the-job training programs largely do a good job in
developing this skill.
 Human Skills
• This refers to the ability to work with, understand and
motivate other people. The person with highly developed
human skills is aware of his own attitudes, assumptions,
and beliefs about other individuals and groups; he is able
to see the usefulness and limitations of these feelings.

BBA 101
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 Conceptual Skills
• This skill involves the ability to see the enterprise as a
whole; it includes recognising how the various functions of
the organisation depend on one another, and how
changes in any one part affect all the others; and it
extends to visualising the relationship of the individual
business to the industry, the community, and the political,
social and economic forces of the nation as a whole.

BBA 101
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 • Training can enhance previously developed conceptual
abilities. In developing the conceptual skill, some of the
best results have been achieved through "coaching" of
subordinates by superiors. One way a superior can help
"coach" his subordinate is by assigning a particular
responsibility, and then responding to the questions or
opinions, rather than giving answers to the subordinates.

BBA 101
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BBA 101
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BBA 101
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