Problem Type Number of Complaints Cumulative Number of Complaints

Line too long 22 22

Cashier Slow 15 37
Price check required 9 46
Cashier unfriendly 4 50
50

25
Customer Complaints

20

15

Insignificant Many
10

Significant Few
5

0
Line too long Cashier Slow Price check required Cashier unfriendly

Number of Complaints Cumulative Percentage 80% Line

 Cumulative Percentage 80% Line
44%
74%
92%
100%

plaints 120%

100%

80%

60%
Insignificant Many

40%

20%

0%
e check required Cashier unfriendly

ative Percentage 80% Line