CUSTOMER CARE/SERVICE

email..........apologize.........service.........colleague.....assistance......money EXCHANGE.......
dial...............catalogue......rebook......feedback........passport.......
schedule........business card........restaurant.........observe........suggest........notify....allergic.

Fill in the blanks with the appropriate vocabulary.

1. Something we offer to customers guests or clients is called a SERVICE.

2. When we offer help to a customer, client or a guest we also call it an
ASSISTANCE.
3. When we want to give a remark, be it positive or negative we call it a FEEDBACK.
4. Someone we work with at work, he/she is like a friend but professionally we call
him/her a _COLLEAGUE.
5. When we want to have a professional persons contact/details we ask for his or
her professional __BUSINESS CARD__
6. A document we used while travelling, also known as an ID. This is called the
PASSPORT.
7. When we want someone to send us a document, we gave them our
__EMAIL_________ account.
8. A place where we go to fine dine is called a _RESTAURANT___________.
9. The process of rescheduling a flight is also called __REBOOK.
10. Another word for saying sorry is to _APOLOGIZE.
11. Another word to look carefully is to __OBSERVE
12. A book that is given for you see products of different brands(MARCAS)
advertised in the form of a booklet . This is a CATALOGUE.
13. When a client, customer or guest asks what the food contains that means he/she
may be ALEERGIC.
14. Another word for remind(RECORDAR) would be to NOTIFY.
15. When we give an opinion to a customer we can “Sir/Ma’am I
_SUGGEST..../RECOMMEND/ADVISE___________.
16. When we want to change foreign currency we go to a __MONEY
EXCHANGE__________ __________ center.
17. Another word for punching in the phone number is also to __DIAL_________ a
number.
18. Another word for timetable is _SCHEDULE(HORÁRIO)_________.

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