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ASSESSMENT 2

BSB20115
Course Name
Certificate II in Business

Subject/module Workplace Communication

Assessment method Written Responses

Weighting 50%

BSBCMM201
Communicate in the Workplace
BSBINN201
Contribute to Workplace Innovation
Units of Competency
BSBITU213
Use Digital Technologies to Communicate Remotely
BSBINM202
Handle Mail

Instructions
1. Assessments should be completed as per your trainer’s instructions.
2. Assessments must be submitted by the due date to avoid a late
submission penalty.
3. Plagiarism is copying someone else’s work and submitting it as your
own. You must write your answers in your own words and include a
reference list. A mark of zero will be given for any assessment or part of
an assessment that has been plagiarised.
4. You may discuss your assessments with other students, but submitting
identical answers to other students will result in a failing grade. Your
answers must be yours alone.
5. Assessments must be submitted through the submissions folder in
myAPC.hub in MS Word format where possible, or in PDF as per your
trainer’s instructions. Cover sheets are to be submitted as separate files.
(Note if you do not have Microsoft Word software on your computer you
can work in Google docs and download your completed task in the MS
Word format prior to submission upload)
6. You must attempt all questions.
7. You must pass all assessments in order to pass the subject.
8. All assessments are to be completed in accordance with WHS regulatory
requirements.

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BSB20115 CERTIFICATE II IN BUSINESS | WORKPLACE COMMUNICATION_V6.8
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Assessment 2 – Written Responses

1. When you are communicating with people at your workplace, why is it
important to be polite, to listen carefully and to smile?
2. List some methods of communication you might have to use in a workplace
or organisation.
3. In your job, if you are not sure about what to do, you should ask for help and
guidance.
True
False
4. When you do not understand something and want to seek clarification, you
should ask politely, listen carefully and write it down.
True
False

5. How should you communicate at your workplace so that you are able to build
good relationships?
6. Explain what ‘employability skills’ means and give two examples.
7. What is innovation? Give an example.
8. People like to learn and understand things in different ways. Some like to
learn face-to-face and some like to see written information, pictures &
videos.
True
False

9. Speaking is the best way to communicate and most people like to

communicate by speaking only.
True
False
10. What are two ways to solve most problems at work?
11. What is hard copy mail? If you work in an office where you have to receive a
lot of hard copy mail in a day, how will you receive these mails?
12. Write one danger that may be present in electronic mail and what you would
do to deal with it.
13. What are the steps that you will take to properly and correctly send hard copy
mail?
14. Name three dangerous common file name extensions that might indicate
that a file is dangerous.

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15. Give four examples of emails that may be of short-term value that usually
would not require long-time saving and retrieval.
16. Give four example of emails that may be of long-term value and have to be
stored carefully.
17. What is the main method of communication in business environments when
using the computer?
18. What is the word used when you show good manners in electronic
communication?
19. Explain why Netiquette is important for you and your company?
20. Give four examples of manners when writing an email to a customer.
21. Write a short, polite email with a subject heading telling your work team
about a meeting in one day’s time. Please tell them the venue, time and
reason of the meeting.
Notes:

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BSB20115 CERTIFICATE II IN BUSINESS | WORKPLACE COMMUNICATION_V6.8