Highlights on Code and Conduct with GMRC and Service to

Customer Satisfaction Webinar

A management of business could not work without the necessary skills and

characteristic possess by the employees themselves. There are a lot of characteristic

and skill that an employee should possess in order to be able to work properly and

efficiently. Although they may differ all of these skills are needed to developed

competencies and good relation with your coworkers as well as costumers. The

following traits are just some of the needed skills of an employee. One must possess

these in order to peacefully and harmoniously interact with others.

An employee must possess Communication skill; it is one of the most important

skills for employees is great communication. Good communication and effective

leadership typically go hand-in-hand. This communication skills pertains not only to the

interactions with coworkers in the workplace but to the costumer as well. Costumer

service required a hands-on approach as interactions with costumers were necessary

and inevitable. As costumer servers, it is an important aspect of our duty to approach

our customers in a friendly, unintimidating way in order for them to safely and

confidently carry out their business transactions and concerns.

As per guided, there are five (5) important traits that we employees must follow in

order to project a friendly and respectful demeanor to the clientele. First (1) is that;

Above all we should be Honest. Trust and respect of costumers is the utmost priority of

the customer service, as such in order not to lose these valuable costumer assets; we

as employees must remain honest and true to them at all times. Promoting an honest
environment and workplace allows the costumer to feel safe and trusting. Second (2) is

that; Employees must remain calm. Workplace often bring us challenges that may

shake our fundamental foundations however as trained employees of customer service;

we must not show vulnerability and emotional outburst. Yelling as well as fighting within

the workplace is an extremely unprofessional behavior and as such it is highly

discouraged.

The third (3) aspect of customer service is; Tenacity in oneself. Costumer service

is not an easy job. It requires great endurance and mental prowess in order to achieve

success. Perhaps one of the greatest tests to an employee’s limit is the roles they must

provide for the entire workplace. As we all know, customer service roles are not just

limited to the management of the costumers. A customer service employee’s position

requires versatility and experience to overcome the pressure of workplace environment.

One is required to be persistent, determined as well as possess perseverance in order

to accomplish the tasks.