UNIT 2: MAKING CALLS

AUDIO 1.11

Because he is not recaiving a good customer service- not geething all the information.
AUDIO 1.12
Hello, account departament, Mariu Pot, speaking
AUDIO 1.13
Because the caller cpould not speak clearly- hee was lost about the topic
AUDIO 1.14
This is Ramon Berenguer from Genex Ace Pharma ceuticals. Can i speak to Catherine Mellor,
please? Is about an invoice.
WRITE 6 QUESTIONS – PHONE CALLS QUESTIONS

1. ¿Can i ask you a question? 4. Good evening, ¿can i help you?

2. ¿ Can you check it and call me back? 5. ¿Can you hold on one more second?
3. ¿Can you give me description? 6. ¿ Can you spell that?