Activity: FINANCIAL INCLUSION: BUSINESS CORRESPONDENTS (INDIVIDUAL BC -CSP)

Audit Report Format for FINANCIAL INCLUSION: BUSINESS CORRESPONDENTS (INDIVIDUAL BC -CSP)
Name of the Vendor : ANEK PAL SINGH (1A460793) AUDITED BY SRI AUDIT REPORT DATE AUDIT SCORE AUDIT SCORE
NAME OF THE LINK BR : UJHANI (2622)

Sr. No. Category Risk Risk Risk VS No Value Statement AUDITOR'S REMARKS BRANCH REMARKS CONTROLLERS
category Rating REMARKS
1.1 Staffing and Appointment of BC/ CSP Operational Critical 1.1.1 Appointment of BC/ CSP has been duly approved NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
Recruitment may not be valid. Risk by a competent authority.

Critical 1.1.2 Agreement with the BC is duly stamped and NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
executed and where necessary, renewed.

1.2 Staffing and KYC formalities in case of KO Operational/ Critical 1.2.1 KYC documents of KO are held on record. (Copy NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
Recruitment and Sub-Ko at CSP may not Regulatory of PAN card/ Passport/ Driving Licence / Voter
have been done properly. Risk Id/ Aadhar on voluntary submission)

Critical 1.2.2 KYC documents of Sub-KO are held on record. YES KYC documents of Sub-KO COMPLIED WITH
(Copy of PAN card/ Passport/ Driving Licence / are obtained and held on
Voter Id/ Aadhar on voluntary submission) record.

1.3 Staffing and KO/ Sub-KO at the CSP may Operational High 1.3.1 KO has the prescribed educational qualification NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
Recruitment not have prescribed Risk (Currently - 12th Pass) and evidence thereof is
educational qualifications. held on record

High 1.3.2 Regional Office prior approvals are in place for NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
non-compliance with prescribed educational
qualification for KO
High 1.3.3 Sub-KO has the prescribed educational NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
qualification (Currently - 12th Pass).
and evidence thereof is held on record

High 1.3.4 Regional Office prior approvals are in place for NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
non-compliance with prescribed educational
qualification for sub-KO
Critical 1.3.5 KO has competed the madatory certification YES KO HAS NOW COMPLETED COMPLIED WITH
course for BCs/CSPs of IIBF and evidence there of THE MANDATORY
is held on record . CERTIFICATE COURSE
(Time line: (i) Joined before 30.06.2018 by
30.06.2019
(ii) Joined after 01.06.2018 and before
30.06.2019 by 30.09.2019 and (iii) from
01.07.2019 before appointment)

Critical 1.3.6 Sub-KO has competed the madatory NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
certification course for BCs/CSPs of IIBF and
evidence there of is held on record .
(Time line: (i) Joined before 30.06.2018 by
30.06.2019
(ii) Joined after 01.06.2018 and before
30.06.2019 by 30.09.2019 and (iii) from
01.07.2019 before appointment)
1.4 Staffing and Police verification in case of Operational
Recruitment KO and Sub-Ko may not have Risk
been done.
1.5 Staffing and KO/ Sub-Ko may not be able Operational &
Recruitment to handle the job due to lack Business risk
of job knowledge.
1.6 Staffing and Local laws may not have
Recruitment been complied with.
2.1 Data access, security Data access, security and
and confidentiality confidentiality may not be
maintained and antivirus
protection may not be
available
2.2 Data access, security CSP may not have taken
and confidentiality proper preventive vigilance
steps.
3.1 BCP The CSP may not have a
Business Continuity Plan or
the Plan may not be tested.
Critical 1.4.1 Police verification is done for KO and evidence NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
there of is held on record.
Critical 1.4.2 Police verification is done for Sub-KO and NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
evidence there of is held on record.
High 1.5.1 Training was imparted to KO by the BC/ Bank and NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
hand-holding done.
High 1.5.2 Sub-KO was trained/ familiarized with the work NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
involved by the KO/ BC/ Bank.
High 1.5.3 Appropriate training (Refresher/Orientation) NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
certificate was displayed at the BC/CSP outlet.
Legal & Critical 1.6.1 Central / State or Local Laws as applicable for NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
regulatory risk establishing and running the CSP were followed.
High 1.6.2 Identity Card was issued to and worn by the KO NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
at CSP.
Critical 1.6.3 CSP has executed a rent /lease agreement with YES CSP now has executed a COMPLIED WITH
landlord in the case of rental premises and rent /lease agreement
submission of proof thereof. with landlord
Regulatory & Critical 2.1.1 KO / Sub KO are accessing the Kiosk Banking NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
reputational application software through biometric
risk authentication.
Critical 2.1.2 NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
BC/ CSPs were using licensed versions of
Application / Anti Virus Software which was
current and running to provide effective
protection for online transactions.
Critical 2.1.3 NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
Physical access to the system was regulated and
allowed to authorized personnel only.
Financial & Critical 2.2.1 The records, registers, accounts and documents NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
reputaional relating to the customer information are isolated
risk and protected for the absolute confidentiality
thereof.
Business risk Critical 3.1.1 Duly approved BCP arrangement is on record. NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
Critical 3.1.2 BCP had been tested and a proper record NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
thereof is kept.
Critical 3.1.3 Sub-KO is appointed NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
Critical 3.1.4 Sub-KO is functional NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
4.1 Customer complaints. CSP may not be responsive
to customer feedback/
complaints.
4.2 Customer complaints. The KO/ Sub-KO may not be Operationa
customer friendly. risk
5.1 Sub-contracting Sub-contracting may have
been done without proper
permission of the Bank.
6.1 Process CSP may be using hardware
which is not as per the
specifications of the Bank.
6.2 Process CSP may be using
application software which is risk
not as per the specifications
of the Bank.
6.3 Process CSP may be using technology Operational
not approved by the Bank. risk
6.4 Process CSP may not be covering all
the villages in the SSA
assigned to it.
6.5 Process Proper process for opening
of accounts may not be
followed.
Operationa Critical 4.1.1 Suggestions cum Complaint Register is NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
risk maintained at the CSP.
Critical 4.1.2 Complaints made, if any, were promptly NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
redressed.
Critical 4.2.1 CSP is able to meet customer needs promptly NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
and adequately.
Critical 4.2.2 The behaviour of KO/ Sub-KO with the customers NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
was polite and courteous.
Operational & Critical 5.1.1 Sub-contracting had been resorted to by the NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
Financial risk Individual BC/ CSP without proper permission of
the Bank.
Operation risk High 6.1.1 The hardware possessed by the CSP was of NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
specified make and configuration was functional
and adequate to meet current business
requirement.
High 6.1.2 The UPS / battery back up of adequate capacity YES The UPS / battery back up COMPLIED WITH
was installed and was functional. of adequate capacity is
installed
Operational Critical 6.2.1 The application software in use at CSP was NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
licensed and related to authorised business
transactions.
Critical 6.2.2 Transactions are allowed through Micro ATM NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
only
High 6.3.1 Only SBI-Kiosk technology is used and in case NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
any other technology, Bank approval is in place.
Operational High 6.4.1 CSP had been covering all the villages in the SSA NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
risk assigned to it
Operational & Critical 6.5.1 KO is verifying the KYC documents (ID proof, NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
regulatory risk address proof with PAN / Form 60 ) for its
correctness at the time of opening of the
accounts of the customer as per Cir No
NBG/FIMF/BC/CSP/ 11/2018 - 19 dated 9 Nov
2018.
Critical 6.5.2 KO is not insisting for Adhaar card as KYC NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
documents and accepting it on voluntary
submission by the customer as per extant
guidelines. ( Cir No NBG/FIMF/BC/CSP/ 11/2018
- 19 dated 9 Nov 2018)
Critical 6.5.3 Customer details are correctly entered in the NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
system while opening the account
Critical 6.5.4 Finger prints of the customer are correctly NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
captured at the time of account opening.
Critical 6.5.5 Whenever deemed OVD ( Utility bill / property NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
tax etc) is obtained for current address, record
and follow up is made to obtain updated OVD
with current address within a period of three
months.

6.6 Process CSP may be routing
remittances through
unauthorized modes/
channels and may not be
recovering correct
remittance charges.
6.7 Process CSP may not be conducting
the trasaction through
permitted mode.
6.8 Process CSP may not be issuing
system generated
transaction slips to
customers and not
conducting the transactions
in the prescribed manner.
High 6.5.6 NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
CSP is obtaining signatures of two witnesses on
nomination form of illiterate customers along
with customer's thumb impression.
Critical 6.5.7 CSP is obtaining customer's signature on the NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
system generated AOF
Critical 6.5.8 System generated customer reference number is NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
recorded on the AOFs and forwarded by CSP
to Link branch promptly along with copies of
KYC documents and acknowledgement is
obtained.
High 6.5.9 NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
CSP is handing over system generated customer
reference card to the customer after completion
of account opening formalities.
Operational & Critical 6.6.1 The CSP is not conducting remittances/ Tatkal NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
financial risk transactions through unauthorized mode(s) of
remittance.
High 6.6.2 Service charges are prominently displayed and NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
are easily visible to the customers.
High 6.6.3 The rates of service charges displayed and are NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
current and valid.
High 6.6.4 The service charges as recovered by CSP, are in NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
accordance with the current and valid rates only.
Financial & Critical 6.7.1 The cash transactions are undertaken through NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
reputational permitted technology platforms, such as Kiosk
risk banking platform, only.
Critical 6.7.2 The transactions were conducted online only NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
Critical 6.7.3 Record of cash receipts and payment NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
transactions is maintained at the CSP .
Critical 6.7.4 The receipt/ payment transactions as manually NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
recorded at the CSP in the Daily Transactions
Register are actually put through in the relative
accounts of the customers. (sample check)
Financial & Critical 6.8.1 The system generated transaction slips(deposit NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
reputational receipt or withdrawal slip) are handed over to
risk the customer.
Critical 6.8.2 Customer's signature was obtained on the NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
transaction slip(deposit receipt/ withdrawal slip)
generated and a copy is held on record.

6.9 Process BC/CSP may be conducting
transactions during system
malfunction / breakdown
and issuing manual receipts
to the Customers against
guidelines of the Bank
6.10 Process CSP may not give mini Operational
statement of account as and risk
when required by the
customer.
6.11 Process CSP may not be maintaining Operational
the prescribed registers. risk
6.12 Process Storage of old records may
not be in accordance with
the Record Retention Policy
of the Bank.
6.13 Process CSP may not have been
functioning on all working
days and during prescribed
working hours.
6.14 Process CSP may be handling
transactions not authorized
by the Bank.
Critical 6.8.3 Customer transactions are correctly accounted NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
for in their respective accounts through Kiosk
Banking platform. (Radom verification of pass
book entries / interaction with customers by IO
and evidence to be recorded under remarks)
Critical 6.8.4 CSP is not holding stocks of withdrawal forms NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
and pay-in-slips meant for use in our branches.
Reputational Critical 6.9.1 BC/CSP is conducting transactions during system NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
& business malfunction / breakdown and issuing manual
risk receipts to the Customers against guidelines of
the Bank.
High 6.10.1 Mini Statement of account is being provided to NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
the customer on demand.
High 6.11.1 Customer Contact Register is maintained at CSP NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
and updated on an ongoing basis
High 6.11.2 Daily Transaction Register is maintained at CSP NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
and updated on an ongoing basis
High 6.11.3 Loan Application Received Register is maintained YES Loan Application Received COMPLIED WITH
at CSP and updated on an ongoing basis Register is maintained
High 6.11.4 Customer enrolment and account opening form NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
sent to link branch Register is maintained at CSP
and updated on an ongoing basis
High 6.11.5 Visit Register is maintained at CSP and updated NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
on an ongoing basis
Operational Medium 6.12.1 The storage of old registers/ records was in NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
risk conformity with the Bank's instructions. (Cash
transaction register - 8 years, Complaint Register
-3 years & Other registers - 5 years)
Operational High 6.13.1 The CSP was functional on all working days since NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
risk the last audit.
High 6.13.2 Working hours of the CSP are displayed and is NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
adhering to the working hours.
Financial & Critical 6.14.1 CSP was handling only such transactions as were NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
reputational authorized by the Bank
risk
6.15 Process CSP may be selective in Operational High 6.15.1 CSP is offering only the permitted products and NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
offering products and risk services to the customers.
services to the customers
contrary to the instructions
of the Bank.

High 6.15.2 CSP is not denying or diverting transactions to NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
the Link Branch/ other CSP for want of cash or
any other reason.
6.16 Process Mandatory display of Operational High 6.16.1 BC's certificate as an authorized Business NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
information may not have risk Correspondent of the Bank is displayed at the
been done by the CSP. CSP.

High 6.16.2 Do's and Don'ts list is prominently displayed at NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
the CSP.
High 6.16.3 Products and services available at the CSP were NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
prominently displayed.
High 6.16.4 Phone numbers of visiting Officer and Branch NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
Manager of the Link Branch, ORBM(FIC),
CM(Rural), AGM(Region) and technology vendors
are displayed at the CSP.

High 6.16.5 Names of villages in the SSA assigned to the CSP NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
were displayed.
High 6.16.6 Transaction limits are displayed prominently. NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH

High 6.16.7 Poster for Aadhar/Mobile seeding is displayed in NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
vernacular language.
High 6.16.8 Instructions regarding RuPay Card is displayed in NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
vernacular language.
6.17 Process CSP may not hold enough Financial & High 6.17.1 Cash held at the CSP is adequate to meet the NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
cash and or transaction limit reputational average level payment transactions.
to carry on customer risk
transactions smoothly.

High 6.17.2 The transaction limit available to the CSP in the NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
system is adequate.
High 6.17.3 Cash received at CSP is promptly deposited with NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
the Bank.
6.18 Process Security of cash may not Financial, Critical 6.18.1 The arrangement for storage of cash during and YES The arrangement for COMPLIED WITH
have been ensured and fake reputational & after the working hours is adequate and security storage of cash is
not detecting device may not regulatory risk of cash was ensured at all times. adequate and security of
be in use. cash is ensured at all
times.

Critical 6.18.2 Fake Currency detecting device (FCDD) is in use YES ultra violet lamp provided COMPLIED WITH
at CSP. at CSP centre
Critical 6.18.3 CSP is not returning the counterfeit notes to NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
tenderer / destroying , detected (if any) and
arranging for impounding of notes through link
branch.

6.19 Process CSP operators may not be Business risk High 6.19.1 KO/ Sub-KO are familiar with the Bank's products NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
aware of the Bank's products and services made available at the CSP.
and services which they can
offer to the customers.
 High 6.19.2 KO/ Sub-KO were proactively informing the NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
public about the products and services useful to
them with the help of publicity material provided
by the Bank.

6.20 Process CSP may be located away Operatinal risk High 6.20.1 CSP is located within 30 Kames in rural/ semi- NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
from the Link branch urban and 5 Kames in urban / metropolitan
affecting its smooth centres from the Link branch.
operations and may not be (Operating manual clause 5.4)
displaying CSP Board as the
Bank's prescribed
specifications.

High 6.20.2 Bank's CSP Board is displayed and is compliant NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
with the laid down specifications/ instructions.

6.21 Process BC/ CSP may not adhering to Operational & Critical 6.21.1 BC/ CSP is adhering to Bank's Fair practices NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
the laid down norms reputatinal Code for Lenders during recovery procedures.
risk

Critical 6.21.2 The BCs are not collecting charges directly from NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
the customer for the services rendered by them
on behalf of the Bank.
6.22 Process BC(Individual) may not have Operational & Critical 6.22.1 Individual BC has provided Security deposit / NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
provided the security financial risk Bank Guarantee as laid down (Average turnover
deposit. of 2 days, minimum Rs 50,000/-)

6.23 Process Necessary insurance cover Operational Critical 6.23.1 Insurance cover obtained by BC for cash held at YES Done by National BC's. COMPLIED WITH
may not have been risk CSPs as also cash in transit and fidelity of KOs/ Covered by Bank
obtained. Sub KOs and copies of the same held on record. Guarantee.
(Addition proposed)

Activity: Financial Inclusion - Individual BC/CSP

SBI Audit Report Format for Financial Inclusion - Individual BC/CSP

CONTROLS BY LINK BRANCH UjHANI (2622)

NAME OF THE LINK BRANCH UjHANI (2622)
DATE OF AUDIT REPORT:
Sr. No. Category Risk Risk Risk Colum AUDITOR'S REMARKS BRANCH REMARKS CONTROLLERS
category Rating n1 Value Statement REMARKS
7.1 Base/ Link Branch 1. Link Branch may not Operational & Critical 7.1.1 BCs/CSPs outlets are visited by the Link Branch NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
conducting the visits and reputational functionaries at monthly intervals with surprise
monitoring the CSPs linked to its risk element.
Branch as per the guidelines?

Critical Visit report is submitted online through CSP Visit NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
7.1.2 Portal.
Critical 7.1.3 Visiting officials conducting the following financials NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
transactions at CSP during the visit and recording the
transaction reference in the online visit report?
A) Micro ATM Balance Enquiry (if micro ATM is
enabled and installed at the CSP).
B) One "AEPS Onus Deposit" or
"AEPS Onus Withdrawal" transaction.

Critical The findings with corrective action initiated by the Link NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
Branch was submitted to the Controllers on a monthly
7.1.4 basis by 5th of the subsequent month.

Critical 7.1.5 The analysed reports on visits sent to the controllers NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
are received back with due observations at the Link
Branch.
(e-Circular No. RABG/RB-AC-BUSINESS C/17/2017 - 18
Dated 14.12.2017)

Critical 7.1..6 Random verification for correctness of transactions NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
conducted at CSPs by Visiting Officials is carried out.

Critical 7.1.7 Evidences for verification have been recorded and NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
adverse findings if any, reported to appropriate
authority.
Critical The complaints received against the BC/CSP are NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
properly acknowledged and dealt with as per the SOP
for Management of complaints against vendors (Cir
7.1.8 No. R&DB/I&VM-Outsourcing/ 3/2018-19 dated
14.12.2018)

7.2 Base/ Link Branch Link Branch may not have a Operational & High Link Branch is having a proper records of the BCs/CSPs NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
proper records of BCs/CSPs Financial risk linked to the Branch.
linked to the Branch. 7.2.1

High All agreements/MOUs entered into with BCs/CSPs NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
were valid and entered in the Branch Document
7.2.2 Register in a separate section.

7.3 Base/ Link Branch Link Branch Official may not Operational risk Critical 7.3.1 Link Branch Official is verifying the Aadhaar Or OVD NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
verify copies of the KYC copies with original and recording the same on copy in
documents (Adhaar or OVD) respect of the accounts opended by CSP.
with original in respect of the
accounts opened by CSP

7.4 Base/ Link Branch Link Branch may not be Operational risk Critical AOFs received from BC/CSP are being verified by the NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
uploading the AOFs received link branch officials and authorising account opening
from BC/CSP in CBS. 7.4.1 prompttly.
7.5 Base/ Link Branch Link Branch may not have Operational risk High Passbooks are issued and delivered to CSP A/c holders NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
proper systems in place for Pass in a proper manner by the Link Branch
Book maintenance of accounts
opened at BC/CSP outlets 7.5.1

Operational risk High 7.5.2 The extant instructions with regard to updation of NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
passbooks & custody of passbooks are followed

Operational risk High 7.5.3 Security deposit received as STDR is recorded and NO DEVIATION NO COMMENTS REQUIRED COMPLIED WITH
held in safe custody.