BASIC CLERICAL WORKS

Unit Title: 1 Participate in OHS Processes

Questions;
1) Demonstrate how to participate in OHS processes?
2) Show how can you participate in OHS processes in your enterprises?
3) Show how can you apply Occupational and Healthy safety procedure in an organization?
4) Explain how you participate in OHS processes?
Answer:
1. Work safely
 Established safety procedures
Q1. Show what OHS procedures do you follow in your enterprise?
Answer:

 Completing required documentation

 Local, state and federal legislation
 Materials safety data sheets (MSDSS)
 National health and medical research council guidelines
 Following OHS guidelines relevant to workplace
 Maintenance and use of cleaning apparatus in a work

2. Implement workplace safety requirements

 Designated persons(i.e. supervisors, managers and team leaders)are identified for

reporting queries
 Existing and potential hazards are identified in the workplace, reported to
designated persons
 Emergency incidents and injuries are reported to designated persons
3. Participate in OHS consultative processes
 Actions are taken to eliminate workplace hazards or to reduce risks
 Risk is the chance of something occurring that will result in injury or damage
4. Follow safety procedures
 Organizational procedures are followed for responding to emergency incidents

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 Unit Title: 2 Use Business Equipment and Resources
Questions;
1) Demonstrate how to Use Business Equipment and Resources?
2) Show how you Use Business Equipment can and Resources in your enterprises?
3) Show how can you apply Use Business Equipment and Resources in an organization?
4) Explain how you Use Business Equipment and Resources?
Answer:
1. Select equipment or resources

 Business equipment or resources required are identified and accessed to

complete task under direct instructions

Q1. What appropriate business equipment you used to forward problem to

The concerned body?

Answer:
 Answering machine  Printer
 Fax machine  Telephone
 Photocopier

 Equipment is checked for serviceability in accordance with equipment

instructions( i.e. manufacturers guidelines, OHS guidelines and procedures,
procedures manual, training notes)

2. Operate equipment

 Repairs outside area of own responsibility is reported to appropriate persons.

3. Maintain equipment or resources

 Maintenance is undertaken to ensure equipment meets manufacturer's

specifications
Q3. What are the requirement’s do you follow to maintain the equipment
fault (i.e. Photocopier)?
Q4. In the enterprise you are working in, how do you maintain equipment
or resources?

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 Answer:
 Adding toner
 Cleaning equipment regularly
 Clearing paper jams
 Organising service calls
 Replacing paper

 Records concerning equipment or resources are maintained under direct

instructions
Q5. What appropriate recording techniques to be used for equipment and resources are
maintained?

Answer:
 Equipment service call  Service repair forms
forms  Warranties
 Purchase orders

Unit Title: 3 Work Effectively in a Business Environment

Questions;
1) Demonstrate how to Work Effectively in a Business Environment?
2) Show how you Work effectively in a Business Environment?
3) Show how can you apply Work Effectively in a Business Environment?
4) Explain how you Work effectively in a Business Environment?
Answer:
1. Work within organizational requirements
 Organization's requirements and responsibilities are identified
Those are;

 Ethical standards
 Goals, objectives, plans, systems and processes
 OHS policies, procedures and programs
 Quality and continuous improvement processes
 Understanding of employee and employer rights and responsibilities are developed
and utilized

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 Q5. What employee and employer rithts and responsibilities do you need to
obserbe in the enterprise?
Answer:

Employee rights and responsibilities may include:

 Attendance
 Confidentiality and privacy of enterprise, client and colleague information
 Knowing the terms and conditions of own employment
 Obeying lawful orders
 Protection from discrimination and sexual harassment
 Punctuality
 Right to union representation
 Safety and care with respect to OHS
Employer rights and responsibilities may include:
 Responsibility of providing a safe environment free from Discrimination and sexual
harassment (refer to relevant State/territory and commonwealth anti-discrimination
legislation)
 Right to dismiss employees if employees are negligent, careless or cause an accident
 Commit a criminal offence
 Commit acts of disloyalty such as revealing confidential information
 Organizational goals and objectives are complied
 Behavior that contributes to a safe work environment is identified, recognized

Q1. What duties and responsibilies are done to promote coopraton and good
relationship?
Answer:
Duties and responsibilities

 Job description and employment arrangements

 Organization’s policy relevant to work role
 Organizational structures
 Supervision and accountability requirements including OHS
 Code of conduct

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Q6. What are the appropriate behavior you apply that contributes to a safe work
Environment?

Answer:
 Discussing and negotiating problems and tasks with other team members
 Identifying and reporting any risks or hazards
 Listening to the ideas and opinions of others in the team
 Sharing knowledge and skills
 Solving problems as a team
 Using business equipment according to guidelines
2. Work in a team
 Allocated tasks are completed as required
 Questioning techniques are used to clarify instructions
3. Develop effective work habits

 Work and personal priorities are identified

 Time management strategies are applied to work duties

 Appropriate dress and behavior are observed

Unit Title: 7 Plan Skills Development

Questions;
1) Demonstrate how to Plan Skills Development?
2) Show how you Plan Skills Development?
3) Show how can you apply Plan Skills Development?
4) Explain how you Plan Skills Development?

Answer:

1. Seek advice on future career directions

 Future work/career directions are discussed with appropriate people
 Appropriate method/s is/are determined to acquire these skills

Q1.What are the appropriate methods to acquire additional skills in your work activities?

Answer:

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  Attendance at workshop or demonstration
 Formal course participation
 On-the-job coaching or mentoring
 Work experience
2. Conduct self-assessment of skills

 Assess current skills, knowledge and attitudes against a checklist of relevant

competencies
Q1. In order to be successful in your work, what are the relevant competencies
required?
Answer:

 Academic results  Organization skills

 Interpersonal skills  Personal attributes
 Personal skills e.g. Demonstrated leadership, team work
 Practical skills directly related to a workplace
3. Prepare portfolio of evidence
 Application is completed for recognition of current competency and/or personal
resume with assistance from assessor
Q1.What is the requirements to prepare personal resume?
Answer:
 Contact details
 Education and extra-curricular activities
 Past employment and/or volunteer work
 Personal attributes, skills, strengths
 Professional development i.e. Formal or informal courses undertaken
 Work experience
 Work related or personal references
Unit Title: 8 Participate in Environmentally Sustainable Work Practices
1) Demonstrate how to Participate in Environmentally Sustainable Work Practices?
2) Show how you participate in Environmentally Sustainable Work Practices?
3) Show how can you participate in Environmentally Sustainable Work Practices?

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 4) Explain how you participate in Environmentally Sustainable Work Practices?
Answer:
1. Identify current resource use
 Workplace environmental and resource efficiency

 Current usage of resources is documented and measured using appropriate techniques

Q1. While working in the enterprise, how do you assess your crrent resource use?
Answer:

Appropriate techniques:
 examining and documenting resources in work area
 examining invoices from suppliers
 examining relevant information and data
 measuring resource usage under different conditions
 reports from other parties
2. Comply with environmental regulations
3. Seek opportunities to improve resource efficiency
Unit Title: 9 Organize and Complete Daily Work Activities
1) Demonstrate how to Organize and Complete Daily Work Activities?
2) Show how you organize and Complete Daily Work Activities?
3) Show how can you organize and Complete Daily Work Activities?
4) Explain how you organize and Complete Daily Work Activities?

Answer:
1. Organize work schedule
Q1. What are the factors that are affecting your daily work requirements.

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 Answer
 Changes to procedures or new procedures
 Competing work demands
 Environmental factors such as time, weather
 Other work demands
 Resource issues
 Technology/equipment breakdowns
2. Complete work tasks
3. Review work performance
Q1.What are the areas of Opportunities for improvement?
Answer:
 Coaching, mentoring and/or supervision
 Internal/external training provision
 Personal study
 Recognition of current competence (RCC)/skills recognition/initial assessment
 Workplace skills assessment
Unit Title 10: Apply Quality Standard
1) Demonstrate how to Apply Quality Standard?
2) Show how you Apply Quality Standard?
3) Show how can you Apply Quality Standard?
4) Explain how you Apply Quality Standard?

Answer:
1. Assess own work
Q1. What are the parameters to check the quality?
Answer:
 style/design/specifications  materials
 durability  damage and imperfections
 service variations
2. Assess quality of service rendered
3. Record information
4. Study causes of quality deviations

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5. Complete documentation
 Information on quality parameters
Q2. How do you check quality in your enterprise?
Answer:
 Visual inspection
 Physical measurements
 Check against design/specifications

Unit Title: 11 Work with Others

1) Demonstrate how to Work with Others?
2) Show how you Work with Others?
3) Show how can you Work with Others?
4) Explain how you Work with Others?
Answer:
1. Develop effective workplace relationship
Q1. Explain how can you providing support to team members?
Answer:
 Explaining/clarifying
 Helping colleagues
 Providing encouragement
 Providing feedback to another team member
 Undertaking extra tasks if necessary
2. Contribute to work group activities
Unit Title: 12 Receive and Respond to Workplace Communication
Element
1. Follow routine spoken messages
2. Perform workplace duties following written notices
Unit Title: 13 Demonstrate Work Values
1) Demonstrate Work Values?
2) Show how you Demonstrate Work Values?
3) Show how can you Demonstrate Work Values?

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 4) Explain how you Demonstrate Work Values?
Answer:
1. Define the purpose of work
2. Apply work values/ethics
 Work values/ethics/concepts are classified
 Work practices are undertaken in compliance with industry work ethical standards,
organizational policy and guidelines
 Company resources are used in accordance with transparent company ethical
standard, policies and guidelines.

Q1. In the enterprise, what work practices and values are you expected to
demonstrate?
Answer:  Sense of purpose
Work Practices  Love for work
 Quality of work  High motivation
 Punctuality  Orderliness
 Efficiency  Reliability and Dependability
 Effectiveness  Competence
 Productivity  Goal-oriented
 Resourcefulness  Sense of responsibility
 Innovativeness/Creativity  Being knowledgeable
 Cost consciousness  Loyalty to work/company
 5S  Sensitivity to others
 Attention to details  Compassion/Caring attitude
Work Values  Balancing between family and work
 Commitment/ Dedication  Sense of nationalism
 Sense of urgency
3. Deal with ethical problems
 Work incidents/situations (i.e. Violent/intense dispute or argument, Use of
prohibited substances, Damage to person or property, Bribery and Sexual
Harassment) are reported
4. Maintain integrity of conduct in the workplace

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  Personal work practices and values are demonstrated
 Company values/practices are shared with co-workers using appropriate behavior
and language.

Unit Title: 14 Develop Understanding of Entrepreneurship

1) Demonstrate how to Develop Understanding of Entrepreneurship?
2) Show how you Develop Understanding of Entrepreneurship?
3) Show how can you Develop Understanding of Entrepreneurship?
4) Explain how you Develop Understanding of Entrepreneurship?

Answer:
1. Describe and explain the principles, concept and scope of entrepreneurship
2. Discuss how to become entrepreneur
 Three alternatives means of becoming an entrepreneur
Q1.what are three alternatives means of becoming an entrepreneur?
Answer:
 Buying an existing business
 Starting a new business
 Operating a franchising business

3. Discuss how to organize an enterprise

 Major factors to consider in selecting a location for a business are identified and
discussed
 Basic types of business ownership are identified and explained
Q2. What are the different classifications of Business?
Answer:

 Private vs. public  Business vs. Social

 Profit vs. non-profit  Small vs. Large
 Formal vs. Non-formal  Manufacturing vs. Service
 Individual vs. Community  Consumer vs. Industrial
 Local vs. Foreign

Q1. What are the major factors to consider in selecting business location?

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Answer:
 Economics (local economy)
 Population
 Competition
4. Discuss how to operate an enterprise
5. Develop one’s own business plan
Unit Title: 15 Apply 5S Procedures
1) Demonstrate how to Apply 5S Procedures?
2) Show how you Apply 5S Procedures?
3) Show how can you Apply 5S Procedures?
4) Explain how you Apply 5S Procedures?
Answer:
1) Sort needed items from unneeded
2) Set workplace in order
3) Shine: keeping the work area clean at all times
4) Standardize activities: activities that help maintain the order and the housekeeping
standards
5) Sustain 5S system: making sure that daily activities are completed every day regardless
of circumstance

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