For a food-chain company like McDonald’s, operation management is one of the

important driving forces behind its success. There is nothing arbitrary about the Six Sigma

practice with the business of McDonald’s. When specifications are created at McDonald’s, it is

because it is important to what the customer wants and requires. Then when the processes

used in business are in sync to what the customer wants, waste is eliminated because only tasks

that create value are done.

https://mcdcg.com/focus-areas/process-improvement-with-kaizen/six-sigma-implementation/

1) Critical to Quality: McDonald’s has used the food safety management system in place,

including Good Manufacturing Practices (GMP), sanitation program, an approved Hazard

Analysis Critical Control Point (HACCP) plan, as well as crisis management and food security

program. Supplier Quality Management System that is including food safety and high

expectations for all McDonald's suppliers throughout the world has been updating by

McDonald’s in 2007.

2) Defect: McDonald's management would also like to keep the companies from

contaminated when received complaints from customers who fail to get what they want.

McDonald's will try to deliver the desired products by customers to their homes.

3) Process Capability: McDonald’s has used the system to facilitate the drive-through

customers to buy without having come down from the vehicle and provide a home delivery

service.
 4) Variation: McDonald's has introduced a variety of menus for customers to make

choices and feel the food. By the way, in each month of the McDonald’s will try to introduce

new menu items to customers.

5) Stable Operation: McDonald's management has increased its operations from year to

year with the introduction of new products to enhance customers' willingness to dine in their

restaurants

6) Design for Six Sigma: McDonald's has been encouraging businesses to focus on its

customers. Under the entrepreneurial spirit and harmony of system wide about McDonald's

plan to win enables them to execute the best ideas to the efficiency of large-scale and local

talent. With the McDonald’s restaurant have been giving experience simple, easy and please

the customer.

McDonald’s referred to as DMAIC (Define, Measure, Analyze, Improve, and Control)

which provide a structure way for its own to approach and solve problems. McDonald’s also are

learning about Six Sigma through GE’s program, At the Customer, For the Customer (ACFC).

McDonald’s Management will get a new perspective on their business through this program

and this can help McDonald’s to continue grow. McDonald’s has incorporated some aspects of

the philosophy. “It’s a disciplined approach to decision making.” Six Sigma philosophies involve

measuring weakness in a process and determining how to change the weakness to advantages.

Proponents contend that using the philosophy can result in cost reductions, less waste, and

improved understanding of customer needs.